Amazon's mmo New World is bricking 3090 gpus

[MageTank]

1 minute ago, Yoinkerman said:

Ah the classic menu screen 9999 fps problem.  You'd think devs would know that, it's like the oldest trick in the book

StarCraft II: 2 - The Reckoning

[Arika]

"Sorry we broke your graphics card, maybe you could just buy another....from Amazon. Sign up for prime and we'll even ship it to you for free"

[TetraSky]

Is anyone not surprised at all, that their response to this is that there's basically no "issue" as far as they are concerned, yet they still implement a patch to "fix" it ... ?

[SpikeSpiegel]

Also milking cows in that same game gets you banned too

https://www.dexerto.com/gaming/twitch-streamer-permanently-banned-from-new-world-mmo-after-milking-a-cow-1615839/

[CarlBar]

7 minutes ago, CalintzJerevinan said:

Also milking cows in that same game gets you banned too

https://www.dexerto.com/gaming/twitch-streamer-permanently-banned-from-new-world-mmo-after-milking-a-cow-1615839/

 

What??? I think this is the only reaction i can come up with to such an insane/silly/stupid/WTF story.

 

 

[Skiiwee29]

This has expanded now as people are now reporting similar issues happening on AMD 6900XTs in New World according to JayzTwoCents.

 

 

 

Here is also a statement from the New World Community Manager: Spoiler only because of how large the image is. 

 

Spoiler

 

[SpikeSpiegel]

21 minutes ago, CarlBar said:

 

What??? I think this is the only reaction i can come up with to such an insane/silly/stupid/WTF story.

 

 

Milk a cow get banned.....And Nvidia milks/bricks your 3090 playing that MMORPG

[Kisai]

10 hours ago, spartaman64 said:

 

I've seen speculation that it might be the memory chips which do tend to run very hot and with this extra load maybe they are frying themselves. But whatever the reason I'm going to avoid new world until this has been addressed since I don't want it to try my 3080 which is hard to replace at the moment. 

This is old news as far as "new game, kills poorly made video cards", I've seen people complain about video card failures for all sorts of games or games updates, and with the exception of "pc suddenly turns off/reboots" (which is generally the PSU), it always ends up being factory OC video cards and/or under-designed cooling.

 

What's interesting here is that it's high end 3090 cards, so I'd almost be willing to bet these are all air-cooled models with the the weaker configuration of POSCAP's.

 

https://forums.evga.com/Message-about-EVGA-GeForce-RTX-3080-POSCAPs-m3095238.aspx

Quote

Recently there has been some discussion about the EVGA GeForce RTX 3080 series.
 
During our mass production QC testing we discovered a full 6 POSCAPs solution cannot pass the real world applications testing. It took almost a week of R&D effort to find the cause and reduce the POSCAPs to 4 and add 20 MLCC caps prior to shipping production boards, this is why the EVGA GeForce RTX 3080 FTW3 series was delayed at launch. There were no 6 POSCAP production EVGA GeForce RTX 3080 FTW3 boards shipped.
 
But, due to the time crunch, some of the reviewers were sent a pre-production version with 6 POSCAP’s, we are working with those reviewers directly to replace their boards with production versions.
EVGA GeForce RTX 3080 XC3 series with 5 POSCAPs + 10 MLCC solution is matched with the XC3 spec without issues.

 

So who knows the exact reason here, but if it's isolated to just EVGA cards, then I'm pretty sure this plays into it.

[WkdPaul]

12 minutes ago, Kisai said:

So who knows the exact reason here, but if it's isolated to just EVGA cards, then I'm pretty sure this plays into it.

It's not, people are now reporting similar end results on other brands 3090s and also AMD cards.

[CarlBar]

59 minutes ago, Skiiwee29 said:

This has expanded now as people are now reporting similar issues happening on AMD 6900XTs in New World according to JayzTwoCents.

 

And AMD's stuff isn't anywhere near s power hungry AFAIK?

 

This sounds increasingly like something software side is interacting with somthing else about the card in a completely unanticipated way. And whatever it is it must be pretty fundamental to basic graphics card design for it to cross brands. Are there any power delivery components that are shared? Or do what?

[Mark Kaine]

3 hours ago, Yoinkerman said:

Ah the classic menu screen 9999 fps problem.  You'd think devs would know that, it's like the oldest trick in the book

Trick to brick gpus or what?

 

why would the devs care they arent responsible for faulty videocards

[Kisai]

1 minute ago, CarlBar said:

 

And AMD's stuff isn't anywhere near s power hungry AFAIK?

 

This sounds increasingly like something software side is interacting with somthing else about the card in a completely unanticipated way. And whatever it is it must be pretty fundamental to basic graphics card design for it to cross brands. Are there any power delivery components that are shared? Or do what?

"Similar" is not "the same"

 

For all we know what is affecting EVGA's cards that "went pop" is not the same as the ones causing the black screen, and not the same as what is happening with the AMD cards.

 

People will be way too quick to go "oh that's happened to me too" when it's not the same thing. Chances are almost certainly it's only happening to people who have VSYNC off to begin with (which is a typical thing MMO game players do to lower input latency), since that will guarantee the GPU runs at 100% all the time.

 

Typical scenarios of "my computer stops working with this game, only this game, it's poorly optimized, etc", is basically isolated to OC cards, and manufacturers who cheap out on parts and cheat benchmarks like MSI.

 

[Mark Kaine]

7 hours ago, Kisai said:

For all we know what is affecting EVGA's cards that "went pop" is not the same as

well what happens to the FTW cards seems to be indeed the same as what happens to other nvidia cards…

The reddit  thread is kind of an eye opener in that regard… menus, unlocked framerates in certain games the card just goes boom within seconds, so most likely over voltage.

 

i dont know if the same thing is affecting amd cards, but would make sense if its something similar.

 

[Kisai]

15 minutes ago, Mark Kaine said:

well what happens to the FTW cards seems to be indeed the same as what happens to other nvidia cards…

The reddit  thread is kind of an eye opener in that regard… menus, unlocked framerates in certain games the card just goes boom within seconds, so most likely over voltage.

 

i dont know if the same thing is affecting amd cards, bu would make sense if its something similar.

 

Again, the "my card died" is not the same as "black screen"

 

https://forums.newworld.com/t/known-issue-nvidia-rtx-3090-series-100-gpu-usage/126068

 

Quote

Thank you all for sharing your reports about this problem, we believe this is related with driver settings and frame rate limiters.

1. Disable the overrides in the driver settings,
2. Make sure to press “APPLY”
3. Restart the game client.

Also you can cap your FPS.

This will help prevent issues with the GPU’s utilization.

Go to Settings > Visuals > Max fps > Set this to 60, this should help to bring the utilization back down.

This is literately telling the players to limit the frame rate to 60.

 

When you have a high end GPU, if vsync is on, and the GPU is capable of hitting the frame rate of a high framerate monitor (eg 144hz) then it will of couse put high load on the GPU, but it will be capped at the monitor rate. However if you turn vsync off, and don't limit it, then it will run the GPU at the maximum.

 

Which means if the GPU's are failing, that is a hardware problem, or at the very least it's a problem beyond the game. It's not the game. The game can never be blamed for "killing hardware" because the user has to have done something to deviate from the baseline (Which is always 60fps.) Having the menu run at 1000fps, is because the game isn't capped.

 

But to kill the hardware? It has to have been OC'd, or the manufacturer screwed up big time. I would be surprised if nvidia came out with yet another "fix" that lowers the clock speed when playing this game.

 

[xg32]

update, people are reporting other 3090s and 6800, 6900, 1080ti also bricking, the 3090 ftw3 is the most consistent, not just in the menus, recalls, transitional screens in general, the "menu patch" will only save some gpus.Starting to look like a new world issue, and of course evga too.

 

Edit: the older revisions of FTW3 were drawing 100w from the pcie slot, those +new world seems to be certain death, there are still evidence of crappy power delivery on the ftw3 even with the new revision, but a couple of very bold redditors with the newer revision ftw3 are reporting no problems in new world 

 

Edit 2: the 3rd 8-pin plug on the ftw3, regardless of revision, is also sus.

[Castdeath97]

7 hours ago, AnonymousGuy said:

This.  There's zero benefit to letting FPS run unlimited...if anything it's a detriment maxing out your CPU processing frames that don't matter, taking away resources for other tasks.  I set mine to 143 FPS so gsync is always active as well.

Also stops annoying whine

[Castdeath97]

3 hours ago, CarlBar said:

 

And AMD's stuff isn't anywhere near s power hungry AFAIK?

 

This sounds increasingly like something software side is interacting with somthing else about the card in a completely unanticipated way. And whatever it is it must be pretty fundamental to basic graphics card design for it to cross brands. Are there any power delivery components that are shared? Or do what?

Or it could be that a smaller proportion of AMD cards that also have bad electrical work frying themselves. 

[CarlBar]

9 minutes ago, Castdeath97 said:

Or it could be that a smaller proportion of AMD cards that also have bad electrical work frying themselves. 

 

Again why is this only showing up now. Most of these cards have been out for a long time. If some specific "normal" occurrence was going to fry them, it would have done so allready. It's not like letting the GPU run wild for mega framerates is unique to this game in the slightest. If that was enough to blow the cards in question to kingdom come they'd have gone a long time ago.

[xg32]

17 minutes ago, CarlBar said:

 

Again why is this only showing up now. Most of these cards have been out for a long time. If some specific "normal" occurrence was going to fry them, it would have done so allready. It's not like letting the GPU run wild for mega framerates is unique to this game in the slightest. If that was enough to blow the cards in question to kingdom come they'd have gone a long time ago.

according to jay those other scenarios don't actually draw over the power limit, new world launcher/menu does, and it seems like the ftw3 has very uneven power delivery between the pci-e slot and the 3rd 8-pin power connector too, it's suspected that the pop is from the choke/vrm associated with the 3rd plug, of course this doesn't mean other brands/models are immune.

 

Can't wait til Jay and Steve put out a video on these.

[Castdeath97]

1 hour ago, CarlBar said:

 

Again why is this only showing up now. Most of these cards have been out for a long time. If some specific "normal" occurrence was going to fry them, it would have done so allready. It's not like letting the GPU run wild for mega framerates is unique to this game in the slightest. If that was enough to blow the cards in question to kingdom come they'd have gone a long time ago.

My guess would be there is always a non zero number of cards that would do that under severe stress, just that the combination of this game putting massive stress and EVGA 3090s made people’s reports that more common and perceptible. 

[Sauron]

Unless this game is doing something extremely weird I blame this on the card manufacturers. It shouldn't be possible for a card to spontaneously combust, no matter how much you tax it via DX calls.

13 hours ago, Middcore said:

And why would it only be 3090's and not lesser cards? And why were there no dead cards during the alpha a few months ago?

Possibly because 3090s are extremely high TDP chips and manufacturers may have cut corners with the cooling (or have overclocked the cards too far out of the box). Might also be that the users are not being entirely forthcoming about overclocking their cards.

 

As for it not happening during alpha, the wider outreach of the proper launch could explain the difference.

[Just that Mario]

This brings back memories of how my GTX 770 I was still using died out of the bloom after driver update.

[Snadzies]

I've been running a frame rate limiter ever since I launched The Sims 2 years ago and the game ran at 4,000+ fps on the splash screens and menus.

My graphics card emitted such a horrendous screeching I thought it was going to blow. That was the day I learned what coil whine was.

[Video Beagle]

uhm.. would this hurt my 1070 ti? it's much lower level than 3090.

[Loote]

1 minute ago, Video Beagle said:

uhm.. would this hurt my 1070 ti? it's much lower level than 3090.

Probably an extremely low non-zero chance. Imo it's worth waiting a bit until this is investigated further.