Opinion: Apple isn't ripping anyone off

[Henker]

I saw this video by Louis Rossmann: 

And everyone is going wild in the comments that people who buy Apple are stupid because they rip you off...

But in my opinion this is not a ripoff. It's a standard for their post warranty repair process. The Macbook in the video had indications of widespread water intrusion. Apple is not in the same business as Louis Rosssmann. They sell new computers and service them under warranty. They offer post warranty repair service, but it has boundaries. The policy is that they won't go fishing around for root cause analysis. In order to accept an item for repair, it must meet certain qualifications. Checking for water intrusion is one of them. All CBC has proved is that there is a market for computer repair. This is sensationalism, not journalism.

 

BY THE WAY

Just look at Huawei and Samsung costumer service reviews... 

https://uk.trustpilot.com/review/www.huawei.com

https://www.trustpilot.com/review/www.samsung.com/uk

 

[Ashley MLP Fangirl]

Apple when they fix a computer in and out of warranty want to make sure that it won't break again shortly after. if it has water damage all over it they cannot guarantee that thus all components affected need to be replaced. 

 

i don't know what's difficult to understand about that... 

[aezakmi]

Just... HAHAHAH

[Guest]

Apple sucks! Why don't they service any smashed up Apple Product? I accidentally dropped my iPhone through my lawnmower, and not covered? Sad. Only needed a whole new backing, logic board, camera, touch sensor, screen, digitiser, volume buttons, rest of the phone. Terrible service. Wanted me to buy a whole new phone at a reduced cost. Never buying Apple again. 

[Mira Yurizaki]

11 minutes ago, RorzNZ said:

Apple sucks! Why don't they service any smashed up Apple Product? I accidentally dropped my iPhone through my lawnmower, and not covered? Sad. Only needed a whole new backing, logic board, camera, touch sensor, screen, digitiser, volume buttons, rest of the phone. Terrible service. Wanted me to buy a whole new phone at a reduced cost. Never buying Apple again. 

It took me a while to realize you were being sarcastic.

[Tristerin]

Apple isn't doing anything wrong.  Capitalism.  Its the Consumer whose a moron.

[Yeroh]

I like many of Apple's products, but their out of warranty repair policies and general attitude towards serviceability are definitely questionable.

 

Having to buy a new mainboard with all of the major cost components soldered to it if literally anything on it fails, or needing a complete phone replacement if the back glass on your 1000€+ iPhone breaks is ridiculous from an economics perspective. In both cases Apple will have you replace lots of perfectly functioning (and pricey) components to do what should be a fairly standard repair.

Are they ripping you off because of that? Well, their products are expensive and they're certainly not doing you any favors with some of their design choices, but then again, Apple's offering a lot in terms of software, customer service and device ecosystem. Whether or not that's worth the relative price premium compared to competitor products is up for everyone to decide.

[TetraSky]

1 hour ago, Henker said:

The Macbook in the video had indications of widespread water intrusion.

It has been proven that mere humidity change those "water damage dots" to red, indicating "water damage" for the Apple "geniuses".
Real water damage create corrosion on the board.
Apple is screwing their customers by claiming the tiniest of issue is water damage because of their faulty diagnosis methods involving those stupid dots that are WAY too sensitive to any sort of humidity.
You'd have to live in the desert with 0% humidity for the dots to never turn red over the course of normal usage.
 

The fact they are unwilling to actually diagnose a problem, just look for "water damage" (are the dots red? It's water damage, lets replace the entire board and the screen for good measure) and just outright decide to change everything instead of actually addressing the real issue, charging you for every parts in the process, is a problem and it needs to be spoken about.

[LinusOnLine]

It is amazing how many people they have managed to fool in to thinking this is actually ok and even needed

 

If they do not want to do something or charge insane amount of dollars for something that is totally ok. What is not is how they try to force everyone else to not do repairs.

[Blademaster91]

2 hours ago, Henker said:

I saw this video by Louis Rossmann: 

And everyone is going wild in the comments that people who buy Apple are stupid because they rip you off...

But in my opinion this is not a ripoff. It's a standard for their post warranty repair process. The Macbook in the video had indications of widespread water intrusion. Apple is not in the same business as Louis Rosssmann. They sell new computers and service them under warranty. They offer post warranty repair service, but it has boundaries. The policy is that they won't go fishing around for root cause analysis. In order to accept an item for repair, it must meet certain qualifications. Checking for water intrusion is one of them. All CBC has proved is that there is a market for computer repair. This is sensationalism, not journalism.

 

BY THE WAY

Just look at Huawei and Samsung costumer service reviews... 

https://uk.trustpilot.com/review/www.huawei.com

https://www.trustpilot.com/review/www.samsung.com/uk

 

Did you even watch the video? Go to 5:35 in the video and listen as to why those water sensors are meaningless to tell if the laptop actually sustained water damage. Could you point out where the laptop has "widespread water intrusion" ? The stickers are red, must be the consumers fault for using it wrong.

The same can be done with Apple too, by the way. In general consumers that are unhappy with their device are going to go write a negative review, those that are fine with the product don't even bother writing a positive review.

https://uk.trustpilot.com/review/www.apple.co.uk

https://uk.trustpilot.com/review/www.apple.com

2 hours ago, firelighter487 said:

Apple when they fix a computer in and out of warranty want to make sure that it won't break again shortly after. if it has water damage all over it they cannot guarantee that thus all components affected need to be replaced. 

 

i don't know what's difficult to understand about that... 

As mentioned those water damage stickers are pointless in a device that isn't sealed like a phone, and all it takes is having the laptop in a slightly humid room and those sensors can turn red. The senors are there so Apple can deny warranty service without actually inspecting the board for corrosion.

It doesn't take some stickers turning red for a trained board repair tech to see if the computer has water damage. Getting screwed over by Apple for parts that don't need replacing or damage that can be repaired isn't normal at all.

[Ashley MLP Fangirl]

@Blademaster91 afaik humidity isn't good for computers. 

 

also if you manage to break a pin from a connector that should never be removed, you've clearly done something to it. 

like that's the cable connecting the LCD tto the mobo if i'm correct. under what circuimstances could that be removed far enough for it to bend, and then actually bend? 

[Canada EH]

Just ship the apple product to Louis Rossmann.

How much does it cost?

[Blademaster91]

3 hours ago, firelighter487 said:

@Blademaster91 afaik humidity isn't good for computers. 

 

also if you manage to break a pin from a connector that should never be removed, you've clearly done something to it. 

like that's the cable connecting the LCD tto the mobo if i'm correct. under what circuimstances could that be removed far enough for it to bend, and then actually bend? 

No but the sensors can and often do turn red doing any normal use, the moisture sensors don't mean anything except for Apple to tell you without doing any further examination your computer is out warranty so buy a new one.

But the pin, i think that was done as a test to see how Apple would respond to the laptop being previously opened, which didn't go well at all when the customer was told to pay nearly the full price of the laptop in parts, when the pin can be bent back for free, in their case fixing the display. Not being able to open your own computer is also whats wrong here but not the main point.

[Mooshi]

BY THE WAY

 

lmao if you're going to shill, at least link to sources that can't be used against you.

[swordsm3n]

Apple has been pulling this stuff for years. Telling you to buy new units instead of SIMPLY REPLACING A BATTERY, soldering ram to motherboards, filing lawsuits to stop people from repairing easily repaired issues.

 

[mrchow19910319]

Louis Rossman has direct conflict of interests against apple.

HE does not have a natural stand.

 

So everything he said need to be taking with a grain of salt.

 

But normally people believe what they wanna believe.

[Mooshi]

12 minutes ago, mrchow19910319 said:

Louis Rossman has direct conflict of interests against apple.

HE does not have a natural stand.

 

So everything he said need to be taking with a grain of salt.

 

But normally people believe what they wanna believe.

Or maybe people are getting blatantly ripped off for repairs. Doesn't matter if the hardware has a fruit or a Dell logo. Those prices are atrocious.

[Quadriplegic]

Because charging $600 for back panel replacement is completely normal.


But you are right, Apple isn't ripping people off. It's the people who rip off themselves by buying Apple

[mr moose]

Well I can speak from personal experience, I have an air2 with broken screen, I know that is all that is wrong with it, and i know it can be repaired.  Apple want me to spend $600 on a new ipad instead of repairing it.  That's a blatant ripoff, because if the corner shop with off the shelf tools can replace the screen for $320 then I am damned sure apple can come close.

[mrchow19910319]

19 minutes ago, Mooshi said:

Or maybe people are getting blatantly ripped off for repairs. Doesn't matter if the hardware has a fruit or a Dell logo. Those prices are atrocious.

people are getting ripped off. that's for sure.

[DrMacintosh]

10 hours ago, campy said:

The big issue with Apple is that they have been lobbying for years to take away a consumers right to repair or use of 3rd party repair services.

Now where is your evidence?

[DrMacintosh]

51 minutes ago, mrchow19910319 said:

Louis Rossman has direct conflict of interests against apple.

HE does not have a natural stand.

 

So everything he said need to be taking with a grain of salt.

 

But normally people believe what they wanna believe.

Yeah, his conflict of interest is real. 

[Dujith]

I dont think its fair to compare Louis his repairs with Apple. I dont know if you watched his videos but most of his repairs are very difficult and are about tiny amounts of water under certain components. The chance that any other components will fail is big. But he just gets the machine working so the customer can get his data of there. 

 

Same deal for my work. I repair electronics so that the device in question will work again till i get the replacement part. Which most of the time is a whole PCB.

 

Again, a tiny amount of liquid can screw up alot in electronics. 

[Dabombinable]

6 minutes ago, DrMacintosh said:

Yeah, his conflict of interest is real. 

..because he makes money repairing primarily Apple products that Apple won't repair, or charge an exorbitant fee to repair?

[DrMacintosh]

Just now, Dabombinable said:

..because he makes money repairing primarily Apple products that Apple won't repair, or charge an exorbitant fee to repair?

Yes. He hates them but he needs them to exist. He doesn't want people buying MacBooks but knows that if people actually listened to him he would be out of a job.