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Red Camera? That'll be $95 - Prime day glitch turns into a field day for camera enthusiasts

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Just now, ARikozuM said:

Just because Amazon says one thing doesn't mean that it can go against local, state, or federal ordinance, statute, or law. In Florida, they would have to honor it regardless of "glitch". CPB would likely review the case and determine that the customer did in fact see the price and paid for it. ToS does not supersede the law. 

Show me Florida law then.  You seem to be confident in it, where did you read this, or were told this?

 

Make sure it's ONLINE retailers as well.  It's different for store vs online.

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15 minutes ago, Trixanity said:

I'm quite sure it's illegal in the EU to charge money for an item that hasn't shipped. So it depends on legislation.

It is a complex matter, and I don't have a wide enough understanding on it. Certainly in EU there is a push that the charge for an order should only be made a reasonably short time before dispatch. So if you order something that is on long lead time, they don't take and sit on your money for a long time.

 

However, you can still do pre-orders where you pay up front to reserve your place. I think there are clauses separately covering scenarios like limited or custom items.

 

 

 

I'm sure there was something in the news in recent years. I think it was a retailer sold something that was priced incorrectly and significantly low. These did get sent out and people received them. When they realised their mistake, they called in the lawyers and also sent out threatening letters for return of said items. I really wish I could remember more about this to look it up again and see what happened in the end.

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2 minutes ago, jstudrawa said:

Show me Florida law then.  You seem to be confident in it, where did you read this, or were told this?

Had an issue with Amazon over a $49 weight set that usually costs $160. They refused to honor the payment, so I called up my CPB office and they took about 10 days to clear it and have Amazon ship the product as I did pay for it. Unless Amazon is going to try changing the law, that's how it works in my county. 

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Just now, ARikozuM said:

Had an issue with Amazon over a $49 weight set that usually costs $160. They refused to honor the payment, so I called up my CPB office and they took about 10 days to clear it and have Amazon ship the product as I did pay for it. Unless Amazon is going to try changing the law, that's how it works in my county. 

You realize that's not proof, right?

 

 

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There was a case of a UK car insurer a few years back having a glitch regarding modifications. Any policy that had braided brake lines as a modification was quoted at the same price (something like £190). They cancelled every policy that had braided brake lines on and refunded the customers. Customers had no legal standing as a seller has as much right to cancel a contract as a buyer, especially when you get an insurance quote of £1000 for example, and it suddenly goes down to £190.

 

Amazon at least in the UK can cancel the orders before delivery and give a refund.

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19 minutes ago, porina said:

I'm sure there was something in the news in recent years. I think it was a retailer sold something that was priced incorrectly and significantly low. These did get sent out and people received them. When they realised their mistake, they called in the lawyers and also sent out threatening letters for return of said items. I really wish I could remember more about this to look it up again and see what happened in the end.

Could it have been Dell selling WD Blue SSDs?

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2 minutes ago, jstudrawa said:

You realize that's not proof, right?

 

 

Wouldn't suprise me though. Am I right in thinking that in the US if you are taken to court and win, you still pay your own legal costs?

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2 minutes ago, jstudrawa said:

You realize that's not proof, right?

You do realize consumer protection services exist and will determine the validity. A retail location is subject to the same laws regarding sticker pricing. Our CPB will side with the customer more often than not. It's not the only time I've had to use CPB. That's just an example where a sale was made and CPB forced it to be honored. 

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9 minutes ago, TomvanWijnen said:

I've bought many things on the internet. You ALWAYS pay when you order. Even in weird cases, like on AliExpress, where the seller is only paid after you've confirmed to have received the package, you pay on ordering, and AliExpress themselves hold the money until you've received the item.

You 'pay' when you order, but the actual charge doesn't come out when you pay.

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2 minutes ago, porina said:

It is a complex matter, and I don't have a wide enough understanding on it. Certainly in EU there is a push that the charge for an order should only be made a reasonably short time before dispatch. So if you order something that is on long lead time, they don't take and sit on your money for a long time.

 

However, you can still do pre-orders where you pay up front to reserve your place. I think there are clauses separately covering scenarios like limited or custom items.

 

 

 

I'm sure there was something in the news in recent years. I think it was a retailer sold something that was priced incorrectly and significantly low. These did get sent out and people received them. When they realised their mistake, they called in the lawyers and also sent out threatening letters for return of said items. I really wish I could remember more about this to look it up again and see what happened in the end.

I just looked it up. There doesn't seem to be an EU law on this but apparently it's considered bad practice in my neck of the woods to charge before shipping (with exceptions like digital goods and pre-orders) so it's mostly a de facto agreement rather than legal obligation.

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12 minutes ago, Drak3 said:

You 'pay' when you order, but the actual charge doesn't come out when you pay.

It comes out a few days later when the merchant does a batch capture, you've still effectively paid before shipping though.

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13 minutes ago, ARikozuM said:

Could it have been Dell selling WD Blue SSDs?

It was (online) retail of a consumer product, and I think it hit the mainstream news in UK. Unfortunately I don't recall enough unique details to search for it.

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22 hours ago, CarlBar said:

 

Um depending on where the person doing the order is located Amazon may not be able to do so. In many parts of europe if you advertise somthing as X price you have to honour that price even if it was a mistake.

That's a common myth... the price advertised is called 'an invitation to treat' and is not legally binding. When payment is accepted in physical stores then and only then does a contract between seller/buyer exist.

 

This does not apply to online purchases when an error in the advertised price has been made, and the buyer can reasonably be expected to know such an offer is not genuine.

 

Some times an e-tailer will honour the price but it has no legal obligation to do so and the buyer has no legal grounds to expect it to be honoured.

 

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14 minutes ago, Vanderburg said:

Man, this forum has a lot of lawyers.

Or a few people who have worked with contracts and agreements and understand how to read said items. 

 

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5 hours ago, Drak3 said:

That’s blatantly false. Online retailers don’t ship until the charge goes through.

 

3 hours ago, TomvanWijnen said:

I've bought many things on the internet. You ALWAYS pay when you order. Even in weird cases, like on AliExpress, where the seller is only paid after you've confirmed to have received the package, you pay on ordering, and AliExpress themselves hold the money until you've received the item.

https://www.amazon.com/ask/questions/Tx2S63C61R8K1ZQ/

"Your account will be charged when the order enters the shipping process. If you pay with a credit card and the item you order is sold by Amazon.com or one of our Merchant partners, we won't charge you until the order enters the shipping process."

 

When you go through checkout and enter your card info, the merchant will process an authorization. Basically this checks with the card issuer that you will be able to pay when the time comes (check validity, credit limit etc). The actual charge is not submitted until the product is shipped. When I submit invoices to my finance office for business purchases, they require the final invoice which is different from the initial invoice and is only issued after shipping; it even says so on the invoice. 

 

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A bunch of posts in this topic have been removed, and a bunch more are coming close. This argument about Amazon's legal obligations (or potential lack thereof) to honour the price isn't going anywhere, so do not continue to discuss that issue. You are welcome to discuss other issues in relation to Amazon's pricing glitch, just not whether they are required to fulfil the orders or not.

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Everyone else: argues aimlessly over laws and such 

 

Me: Damn, that one guy must be lucky to have gotten that Canon EF 600mm f/4L for just under $100

 

I know many people who are jealous of this, but I’m not one of them, mostly because I don’t trust Amazon for very expensive camera gear (though who could complain for $100)

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18 minutes ago, D13H4RD said:

I don’t trust Amazon for very expensive camera gear

If the item is incorrect or otherwise damaged, then they'll refund you (or replace it if you prefer). There isn't really a need to trust them.

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38 minutes ago, 79wjd said:

If the item is incorrect or otherwise damaged, then they'll refund you (or replace it if you prefer). There isn't really a need to trust them.

Eh, I'm the type of person who prefers face-to-face deals for such expensive equipment. Usually nets me a better deal anyway around these parts.

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Any discounts for the red mags?

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3 minutes ago, williamcll said:

Any discounts for the red mags?

Probably a +100% price adjustment :P

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In my country (in EU) the courts have ruled that the protection of the contract cannot be excercised with gross violation of the seller's interests.

 

They stated that if there is an unnatural and unreasonable difference between agreed upon market price for the type of goods and what has been mistakenly put on offer, that offer can be voided.

 

EDIT: sorry, missed Colton's post.

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what are they going to do after its shipped? call the USPS driver to come back?

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