Experiences with non-techies

[I need a better name]

It's not easy for everyone to admit he/she watches hentai

i don't get why not. like me and my parents like to talk about wincest and tentacles and we often watch that during the weekends

[I need a better name]

I had a friend a couple years ago who thought he had a virus on his iphone because of the Bluetooth symbol in the corner, he took it to apple to get fixed and they charged him like 50 bucks

that's just sad

[RedOwen1177]

I had a friend a couple years ago who thought he had a virus on his iphone because of the Bluetooth symbol in the corner, he took it to apple to get fixed and they charged him like 50 bucks

Is it policy to rip off customers who don't know better?

[I need a better name]

Is it policy to rip off customers who don't know better?

probably

[DigitalHermit]

Is it policy to rip off customers who don't know better?

 

 

probably

 

It's not just apple man...

SST (a local tech repair company) almost ripped me off 4k PhP (~80USD) for an internal laptop cleaning...

 

 

Addendum:

source: http://hugelol.com/lol/356479

[FoxyDysphoria]

I've had lots of experiences with non-techies, some more cringe-worthy than others. However, I won't put you through all of them.

 

Recently, one of my friends asked me why he needed wifi to play multiplayer games. He also asked if he could use Bluetooth instead of wifi, because his 'house doesn't have a wifi'. He also thinks our school wifi killed his old computer, because it made his PC 'troubleshoot'. He said it as if it was a bad thing, and I... I didn't have any words remaining for that. I've actually decided to take him under my wing, though, in order to better his understanding. It's been going well so far.

 

[Jambls]

I've had lots of experiences with non-techies, some more cringe-worthy than others. However, I won't put you through all of them.

 

Recently, one of my friends asked me why he needed wifi to play multiplayer games. He also asked if he could use Bluetooth instead of wifi, because his 'house doesn't have a wifi'. He also thinks our school wifi killed his old computer, because it made his PC 'troubleshoot'. He said it as if it was a bad thing, and I... I didn't have any words remaining for that. I've actually decided to take him under my wing, though, in order to better his understanding. It's been going well so far.

You have to be nice to them sometimes.

[Fgtfv567]

I had a friend a couple years ago who thought he had a virus on his iphone because of the Bluetooth symbol in the corner, he took it to apple to get fixed and they charged him like 50 bucks

The hell did they do?! Put his phone inside a pentagram and dance around it in a satanic ritual while showering confetti?!

[DigitalHermit]

The hell did they do?! Put his phone inside a pentagram and dance around it in a satanic ritual while showering confetti?!

 

[I need a better name]

This seems more appropriate

[brickster]

This seems more appropriate

you son of a

[MDPS]

much spam?

[Ridska]

This seems more appropriate

;_; , why , why did you do dis , i tusted you man , i mean i would never rickroll you would i ?!

i respect every one in the LLT forum. and im not going to be a jerk like you and troll everyone right here and now .

[vanished]

Is it policy to rip off customers who don't know better?

It is Apple's very existence; it's how Apple products get bought in the first place

[You_are_a_cunt]

Man, I haven't done tech support in a while. No new stories :<

 

Should probably take on a few clients for moar lulzy content

[TheMechEngineer]

Is it policy to rip off customers who don't know better?

 

They could probably just be taking advantage of the people out there who are just dying to throw money at their problems to fix them.

I mean, countless people wouldn't blink an eyelid if you tell them it costs $300 to remove a virus, even though it might just need a scan with MalwareBytes in Safe Mode.

[Raytsou]

So...Today, I got on my programming class....and apparently the tech guys in our school are "messing around with the servers", and I'm now blocked access to my OWN files. I can create a new folder on desktop, then get denied access when I click it .

On the plus side, at least I can access LTT forums from there.

[Clayton R.]

THEM: OMG my computer is broken! (crying)

Me: Is your hard drive plugged in correctly?

THEM: No

Me: Plug it in.

THEM:(TURNS ON PC)

THEM: IT WORKS!

Me: (Facepalm)!

[WkdPaul]

So...Today, I got on my programming class....and apparently the tech guys in our school are "messing around with the servers", and I'm now blocked access to my OWN files. I can create a new folder on desktop, then get denied access when I click it .

On the plus side, at least I can access LTT forums from there.

this is hardly "experience with non-techies" ... and when emergency modifications are done on a large network, problems are bound to happen. Thinking a network will be problem free 100% of the time is completely unrealistic.

[vanished]

this is hardly "experience with non-techies" ... and when emergency modifications are done on a large network, problems are bound to happen. Thinking a network will be problem free 100% of the time is completely unrealistic.

Yeah, but the standard for high reliability is 99.999% uptime (see 5 9s on wikipedia)

[WkdPaul]

Yeah, but the standard for high reliability is 99.999% uptime (see 5 9s on wikipedia)

thanks for agreeing with me (99.999 isn't 100)!

[vanished]

thanks for agreeing with me (99.999 isn't 100)!

It's worse when managers that have no idea what they are talking about round it down to 99% in presentations.  If the people under them actually provided that, they would most likely all be fired in most cases

[BOT Edward]

So...Today, I got on my programming class....and apparently the tech guys in our school are "messing around with the servers", and I'm now blocked access to my OWN files. I can create a new folder on desktop, then get denied access when I click it .

On the plus side, at least I can access LTT forums from there.

 

This is due to people abusing their permissions to certain places/filling the local drive. You should be saving everything to your network share instead.

 

Yeah, but the standard for high reliability is 99.999% uptime (see 5 9s on wikipedia)

 

Using wikipedia for a valid source.

You must be new here

 

 

OT: Had a call this morning (help desk phone), and had someone saying "my laptop won't turn on what do i do?", so I guide them through the process of turning it on/recovering from hibernation. I then asked them "this might be a silly question, but could it be that the battery is flat?". They immediately hung up and then after about 5 minutes their machine appeared in DHCP...

[vanished]

...

Using wikipedia for a valid source.

You must be new here

...

 

Yeah I know it's not the best but look anywhere else you want, this is a common term, and my point was that OK yes, expecting 100% uptime is unreasonable but that said, it should be damn close

[BOT Edward]

Yeah I know it's not the best but look anywhere else you want, this is a common term, and my point was that OK yes, expecting 100% uptime is unreasonable but that said, it should be damn close

As an overall, I think 99% is still unreasonable.

If you are factoring authentication/security, network storage, external connectivity (i.e. internet), in-house applications, deployment of applications, etc. You really should be looking at approximately 90%, this is because of the downtime for hardware repairs, potential OS updates breaking things, and then you have to worry about the end users breaking things also.

 

Even people who have been in their position for years can break something just by doing something they do every day slightly different. i.e. Tina goes into the finance database everyday and updates any costs, she accidentally puts in an extra couple 0's, the data base might think it's reached its maximum size and take the SQL server out.