Class action against Apple for systems damaged due to lack of dust filters

[Canada EH]

1 minute ago, Blademaster91 said:

dust resistant coating.

Yes, plus install a dust collecting device in the room its in.

[Tristerin]

1 minute ago, Blademaster91 said:

-snip-

 

I love watching that guy - I data mine numbers at work and Ill put him on and just listen to his calm demeanor and learn about shitty Apple products lol

[Thaldor]

I see there's an option no one else has pointed out.

 

Macs are harder to open (exotic screws, iMacs everything behind the screen etc.) and they collect dust like any other PC. The thing here is that Apple apparently refuses to only clean Macs, they will change the parts and you will pay for it even if only taking the thing appart and blowing some air to it would have been enough. $700 for a new logicboard because there was a ton of dust in the fan and heatsink that could have been just blown out with a $5 compressed air can is A FUCKING ROBBERY (sorry for my french there). I could understand if Apple was to charge $20-50 for a through cleanup including some alcohol wiping and replacement of thermal paste.

 

Oh, but I forgot, Apple doesn't do a shit for "broken" Macs. They have even made it into their business model to ripoff the last pennies from their customers for repairs. Loose connector -> New logicboard and $700+$100 for the work and Apples cashregister says *cha-ching* because fixing the real problem costed $100 for the work. Hell, you might even need to pay them $25-75 for even checking up what's the problem and they could have fixed that loose connector there, but today they don't even open your Mac for that price, that price only gives you a run in their diagnostic software. Oh, and also almost forgot that you would also loose your data, because it's so fucking hard to take one SSD out of it's socket if a logicboard replacement is needed (and those Macs that have removable SSDs, they are even secured with a normal philips screw).

[Canada EH]

44 minutes ago, Tristerin said:

I love watching that guy - I data mine numbers at work and Ill put him on and just listen to his calm demeanor and learn about shitty Apple products lol 

Yup I watched him once or twice.

His setup is awesome!

I would like to know all his equipment! Including reflow station.

[ARikozuM]

Hopefully they extract billions from Apple for the dollar filters they could have added in the first place. 

[Trik'Stari]

I repair laptops for a living. In bulk. Like up to 40 a day some times (on a great fucking day). I have repaired (probably) thousands of laptops in the past 3 years.

 

 

What in the actual fuck, do dust filters, have to do with screens? You spray them with Windex mixed 50/50 with water, and wipe them down with a clean, lint free paper towel (blue shop towel will work) and they look fucking fine.

 

The smudges you might see that don't come off, are not from dust. They're from weight on the back of the top cover, pushing the screen into the keyboard and or palm rest of the laptop. That does not come off unless you are EXTREMELY careful and take a razor blade to the screen to try and scrape the crap embedded in the LCD screen off. More often than not, you just replace the screen because that takes less time.

 

The smudges on the screen are a design flaw resulting from:

 

1. The desire some companies have to build ever lighter, thinner, and as a result, less durable products.

2. Someone not using a good enough laptop case/bag, to compensate for how poorly these products are designed.

 

 

As much as I hate Apple, this has nothing to do with dust filters and EVERYTHING to do with how stupid thin they are, and how the LCD screen and top will flex, and contact the keyboard and palm rest which are covered with oils, skin cells, and whatever else people leave on their keyboard during general use. You can even see the outline of the individual keys on the screen some times.

 

This is not a problem unique to Apple, but I would blame Apple for leading to the constantly thinner trend, creating this issue.

 

Edit: I realize, upon re-reading the OP, that the device in question was a "desktop", not a laptop.

 

My point still stands in regards to their laptops. Which in the repair industry are notorious for the problem describe.

[Jtalk4456]

7 hours ago, corrado33 said:

Not really. Many OEM computers have warranty stickers over the side panels or on one of the screws indicating that you have opened them. 

never seen a sticker on any of the OEM prebuilts I've ever used, and I'm including 3 laptops in that along with 4 desktops, across several brands. 

[Dabombinable]

3 hours ago, Trik'Stari said:

I repair laptops for a living. In bulk. Like up to 40 a day some times (on a great fucking day). I have repaired (probably) thousands of laptops in the past 3 years.

 

 

What in the actual fuck, do dust filters, have to do with screens? You spray them with Windex mixed 50/50 with water, and wipe them down with a clean, lint free paper towel (blue shop towel will work) and they look fucking fine.

 

The smudges you might see that don't come off, are not from dust. They're from weight on the back of the top cover, pushing the screen into the keyboard and or palm rest of the laptop. That does not come off unless you are EXTREMELY careful and take a razor blade to the screen to try and scrape the crap embedded in the LCD screen off. More often than not, you just replace the screen because that takes less time.

 

The smudges on the screen are a design flaw resulting from:

 

1. The desire some companies have to build ever lighter, thinner, and as a result, less durable products.

2. Someone not using a good enough laptop case/bag, to compensate for how poorly these products are designed.

 

 

As much as I hate Apple, this has nothing to do with dust filters and EVERYTHING to do with how stupid thin they are, and how the LCD screen and top will flex, and contact the keyboard and palm rest which are covered with oils, skin cells, and whatever else people leave on their keyboard during general use. You can even see the outline of the individual keys on the screen some times.

 

This is not a problem unique to Apple, but I would blame Apple for leading to the constantly thinner trend, creating this issue.

 

Edit: I realize, upon re-reading the OP, that the device in question was a "desktop", not a laptop.

 

My point still stands in regards to their laptops. Which in the repair industry are notorious for the problem describe.

It was the iMac's with the dust-in-screen problem.

[mr moose]

15 hours ago, AHaskin14 said:

The logic applies to any product in creation. If you fail to do the process correctly, the product can break. This applies to any scale. Easy, Hard, Cheap, Expensive. Macbooks are expensive and difficult to repair, but there are certainly people capable of doing it correctly beyond the apple service team

 

 

 

 

 

15 hours ago, AHaskin14 said:

Well that's exactly correct. But if a macbook was the easiest thing in the world to fix, would you still sue the company over no dust filters?

 

I have a $400 Acer from 2007 with no filters that still works just fine today. I haven't cleaned it out once.  If the mac book can't go 9 moths and apples says the mainboard has to be replaced, then that indicates a design flaw, for a top tier product that gets best by a fucking Acer this is hilarious and apple should loose this case.

[Dabombinable]

8 minutes ago, mr moose said:

 

 

I have a $400 Acer from 2007 with no filters that still works just fine today. I haven't cleaned it out once.  If the mac book can't go 9 moths and apples says the mainboard has to be replaced, then that indicates a design flaw, for a top tier product that gets best by a fucking Acer this is hilarious and apple should loose this case.

People who adore Apple really don't like it when you compare one of their products to a budget unit (regardless of fact).
Also, its been the same for both my Mum's HP Touchsmart TM2 (2010/2011), Elitebook 2760p (2011/2012) and Grandmother's base model Compaq CQ60 (2007/2008).

[Maticks]

As much as i enjoy slapping around Apple when anything comes up.

 

I am looking at my Surface Book 2 which has a fan in it since its the 15" i7 and it's even less serviceable than an imac, has no dust filter.

This fan fills up with dust its the bin for this machine.

 

I get Apple is being sued about this issue but umm... its not like its the only product setup this way.

Dust will take realistically 5-10 years building up, dont live in filth ?

[Dabombinable]

33 minutes ago, Maticks said:

As much as i enjoy slapping around Apple when anything comes up.

 

I am looking at my Surface Book 2 which has a fan in it since its the 15" i7 and it's even less serviceable than an imac, has no dust filter.

This fan fills up with dust its the bin for this machine.

 

I get Apple is being sued about this issue but umm... its not like its the only product setup this way.

Dust will take realistically 5-10 years building up, dont live in filth ?

Look at Apple's solution for the problems though. Its not to simply clean out the dust, its either to replace the motherboard or screen at an extremely high cost, or buy a new product.

[mr moose]

1 hour ago, Maticks said:

I get Apple is being sued about this issue but umm... its not like its the only product setup this way.

Dust will take realistically 5-10 years building up, dont live in filth ?

And my argument would be that it doesn't whether it is made by MS, HP, Apple or nestle.  If the design results in throttling, charging premium for it and telling customers the only solution is to spend money on a new mainboard rather than a clean AND this is happening inside of 12 months then they should be sued, if not for dodgy design then at least for extorting the customer with unnecessary repairs. 

[RejZoR]

Filters won't help. Designing device in such way that dust doesn't interfere with display would...

[SnazzyLabs]

I question whether or not dust filters would be very effective. Air pressure at the intakes on MacBooks is pretty high since the slits are so small. I'm often classified as a fanboy, but I've taken apart many of my Macs and almost never have they had any more dust than my PCs—including laptops. I think the primary difference is that Apple seldom uses conformal coating on more sensitive areas unlike certain laptop manufacturers. The solution is pretty easy, I'd think. They just haven't done it yet. At the same time, I'd be interested to see what percentage of users this is happening to. It's ought to be pretty minimal.

[Cereal5]

@SpottyMan you are just the guy for the news, huh?

[Maticks]

4 hours ago, SnazzyLabs said:

I question whether or not dust filters would be very effective. Air pressure at the intakes on MacBooks is pretty high since the slits are so small. I'm often classified as a fanboy, but I've taken apart many of my Macs and almost never have they had any more dust than my PCs—including laptops. I think the primary difference is that Apple seldom uses conformal coating on more sensitive areas unlike certain laptop manufacturers. The solution is pretty easy, I'd think. They just haven't done it yet. At the same time, I'd be interested to see what percentage of users this is happening to. It's ought to be pretty minimal.

when i use to watch your videos i thought another apple fanboy, but these days no your providing industry information and in depth data for the industry regardless if its good for apple or not. That got a sub from me.

Apple is really good at stealing other peoples idea's, why don't they just implement what some fans have they will reverse rotation every few minutes for a few seconds throwing the dust out before it builds up.

[williamcll]

Was worried one time my brother's (forced to buy) macbook pro 13's keyboard had non-functional keys.

[jagdtigger]

On 11/30/2018 at 3:01 PM, AHaskin14 said:

There's no reason that you can't go and replace every single piece on your car by yourself

Yes they are, new cars have very strict security in their electronics. So if you replace a part that has any electronics in it it wont work until you install it with the menufacturers special software. And the only ones that can have that software is the official service centers.

[Valentyn]

On 11/30/2018 at 1:30 PM, Blademaster91 said:

It would require the user to clean out a filter, which I doubt most would do anyway. The "smudges" appearing on the screen though, i think could maybe be fixed by using a gasket to seal the gap in the display glass.

Aren't most of the displays using a special glue/strip to adhere them. One would think that would already help prevent the issue.
 

Got a 3 year old iMac in my place, and it's super dusty where I am. Along with cat hair. I need to clean out my Enthoo Luxe chassis filters every month. never seen dust around my mac screen.

Plus if apple adds "dust filters" like some suggest, that would need cleaning, and considering it's the panel glass...I think more consumers might damage it all. Never mind how do you get a dust filter in between the panel/glass and chassis that's glue sealed.