Apple's support for the iMac Pro is below par, according to Quinn Nelson

[Sauron]

6 hours ago, mr moose said:

On topic,  Apple: the only computer company in the world that can't fix their own product.

And will sue you if you try to get the parts and repair it yourself.

[Tech Enthusiast]

34 minutes ago, D13H4RD2L1V3 said:

Well, if you used Smart Switch, that's exactly what I mentioned. 

 

It's for Samsung phones. It won't work the same on other Androids.

 

I've always asked for a truly universal backup and restore feature. To date, only Titanium Backup has actually succeeded, but it's been around for years 

Wasn't aware other companies don't offer the same software (different name).

 

My wife switched from an iPhone 4s to a Nexus 6P and got an adapter cable in the package. 

She just had to connect both phones and installed her 6P from the data on her iPhone. Did not take long, and it was like a carbon copy with a different OS.

Even iMessage was copied over. (Same for me on my Galaxy).

 

A friend did this with his iPhone 6 -> Pixel as well.

So yeah, pretty sure not only Samsung offers to do a new install from (any) old phone.

[D13H4RD]

9 minutes ago, Rattenmann said:

Wasn't aware other companies don't offer the same software (different name).

 

My wife switched from an iPhone 4s to a Nexus 6P and got an adapter cable in the package. 

She just had to connect both phones and installed her 6P from the data on her iPhone. Did not take long, and it was like a carbon copy with a different OS.

Even iMessage was copied over. (Same for me on my Galaxy).

 

A friend did this with his iPhone 6 -> Pixel as well.

So yeah, pretty sure not only Samsung offers to do a new install from (any) old phone.

I think stock Android has a more limited feature. 

 

But whenever I tried to move from an Android phone to another from a different manufacturer, I had to start from scratch 

[captain_to_fire]

2 hours ago, mrchow19910319 said:

Also dont get a imac pro.... 

It makes me think twice about the 2018 MacBook Pro refresh. 

[NumLock21]

I have not look at the video yet, but how he take it off in the first place, when he didn't even have to dissaemble the entire thing. 

[D13H4RD]

2 minutes ago, NumLock21 said:

I have not look at the video yet, but how he take it off in the first place, when he didn't even have to dissaemble the entire thing. 

The VESA mount? 

 

He managed to drill the stuck screw out without damaging the machine the first time out. 

[DrMacintosh]

3 hours ago, mrchow19910319 said:

Class action lawsuit incoming .... 

Class action with like 5 people in it? Most people who bought an iMac Pro just plop it on their desk and have no issues. 

[D13H4RD]

4 minutes ago, DrMacintosh said:

Class action with like 5 people in it? Most people who bought an iMac Pro just plop it on their desk and have no issues. 

Doesn't make it any different in how the VESA adapter is poorly designed. 

 

It doesn't matter how many people use it. It's an $80 accessory for a $5000 computer. It should be designed to the best of what Apple can do and use quality components. Sorry, but a screw that easily shears even while it is barely tightened is just bad. 

 

You can't defend this. This is a bad repair and design job, especially when former Genius reps have pointed it out. For a company like Apple, this is not something that should be the norm 

[DrMacintosh]

If you take an objective look at this specific instance.....you see the entire issue is caused by the screws used by this OEM Vesa mount. 

 

Now sure Apple is selling this mount, but if the OEM shipped stainless steel screws this wouldn’t have been an issue as Quinn could have used the mount as intended. 

 

The solution is buy replacement screws, or buy the VESA model if you need to use VESA and vice virsa. 

 

Im definitely more sympathetic to Quinn here because he was doing something the end user was expected to do......unlike LTT. That being said Apple needs to ditch the iMac Pro after the new Mac Pro is finished and document and support the shit out of it. 

 

We know that the iMac Pro is a hold over product for the Mac Pro, so maybe the skimped on support for it since they knew it would be out of production relatively quickly. 

[NumLock21]

1 hour ago, D13H4RD2L1V3 said:

The VESA mount? 

 

He managed to drill the stuck screw out without damaging the machine the first time out. 

The ex-genius stated the genius who worked on it did a poor job and should have gutted the entire machine in order to fix it properly. I'm here thinking if the whole thing needs to be gutted in order to change the mount, should Quinn Nelson do the same thing in the first place in order for him to install that VESA mount. Or does Apple let them install the VESA mount without the need to take the whole thing apart, but they have to because the whole thing is so badly damage, where even the original stand can't be remounted.

I watched the video

[D13H4RD]

8 hours ago, NumLock21 said:

The ex-genius stated the genius who worked on it did a poor job and should have gutted the entire machine in order to fix it properly. I'm here thinking if the whole thing needs to be gutted in order to change the mount, should Quinn Nelson do the same thing in the first place in order for him to install that VESA mount. Or does Apple let them install the VESA mount without the need to take the whole thing apart, but they have to because the whole thing is so badly damage, where even the original stand can't be remounted.

You don’t need to gut the entire thing to remove the stand or VESA mount.

 

Remove the screws holding the stand/VESA mount in place and then put the replacement on and screw it back.

 

The problem lies with the screws. The supplied screws are zinc ones, which are weak and can shear off quite easily. Had stainless steel screws been supplied, this would have been a total non issue 

 

8 hours ago, DrMacintosh said:

If you take an objective look at this specific instance.....you see the entire issue is caused by the screws used by this OEM Vesa mount. 

Here’s my question.

 

If it really was an OEM mount but had Apple’s branding and support number on it, why was the AppleCare rep seriously unhelpful for Quinn?

 

Basically, Quinn’s review sums it all

[DrMacintosh]

1 minute ago, D13H4RD2L1V3 said:

If it really was an OEM mount but had Apple’s branding and support number on it, why was the AppleCare rep seriously unhelpful for Quinn?

Isn't it obvious? If it is an OEM mount made under contract, Apple probably does not have very detailed support documentation on it. Further this was a genius not specialized in the iMac Pro....but then again none of them see to be. Which is the problem here. 

[TheSLSAMG]

30 minutes ago, DrMacintosh said:

The solution is buy replacement screws, or buy the VESA model if you need to use VESA and vice virsa. 

That second part would be a fine solution if they made one in the first place, but Apple has replaced the VESA model with the VESA mounting kit.

 

[DrMacintosh]

Just now, TheSLSAMG said:

That second part would be a fine solution if they made one in the first place, but Apple has replaced the VESA model with the VESA mounting kit.

Did not know that

[mrchow19910319]

2 hours ago, captain_to_fire said:

It makes me think twice about the 2018 MacBook Pro refresh. 

lol thats a stretch. 

 

but i wont get a imac pro even if I have the money 

i dont wanna risk my own money just to prove that I believe in apple. 

 

[Yoinkerman]

"not the genius' fault"

 

JFC IT'S A VESA SCREW 

[Blademaster91]

2 hours ago, DrMacintosh said:

If you take an objective look at this specific instance.....you see the entire issue is caused by the screws used by this OEM Vesa mount.

The solution is buy replacement screws, or buy the VESA model if you need to use VESA and vice virsa. Im definitely more sympathetic to Quinn here because he was doing something the end user was expected to do......unlike LTT. That being said Apple needs to ditch the iMac Pro after the new Mac Pro is finished and document and support the shit out of it. 

We know that the iMac Pro is a hold over product for the Mac Pro, so maybe the skimped on support for it since they knew it would be out of production relatively quickly. 

Using third party screws? Why void the warranty on a $5k machine?

Ok but seriously (wouldn't be surprised if they would deny service for screws that aren't made of silly putty) there isn't much to defend with both cases of Apple's support screw ups. Nothing but unacceptable for apple giving almost no support on a pro computer and an accessory they had to have done testing on before slapping a logo on it.

[Drak3]

2 hours ago, D13H4RD2L1V3 said:

For a company like Apple, this is not something that should be the norm 

Except that shit like this is the norm for Apple, and most American brands that manufacture in countries like China.

[D13H4RD]

4 minutes ago, Drak3 said:

Except that shit like this is the norm for Apple, and most American brands that manufacture in countries like China.

It's slowly becoming the norm for the Apple we know today if this keeps up.

 

I remember when Apple would actually treat you alright, regardless of what you had. Still remember that iPod repair

[Drak3]

Just now, D13H4RD2L1V3 said:

It's slowly becoming the norm for the Apple we know today.

 

I remember when Apple would actually treat you alright.

No, it's been the norm for a long time. Apple has never been this pinnacle of customer service and relations people make them out to be. They've never "treated people alright," they're just like damn near every other company out there. They cut corners. They give customers the bird when the consequences mean jack shit. They don't, never will, and never have cared about you.

[Wh0_Am_1]

2 hours ago, DrMacintosh said:

If you take an objective look at this specific instance.....you see the entire issue is caused by the screws used by this OEM Vesa mount. 

 

Now sure Apple is selling this mount, but if the OEM shipped stainless steel screws this wouldn’t have been an issue as Quinn could have used the mount as intended. 

 

The solution is buy replacement screws, or buy the VESA model if you need to use VESA and vice virsa. 

 

Im definitely more sympathetic to Quinn here because he was doing something the end user was expected to do......unlike LTT. That being said Apple needs to ditch the iMac Pro after the new Mac Pro is finished and document and support the shit out of it. 

 

We know that the iMac Pro is a hold over product for the Mac Pro, so maybe the skimped on support for it since they knew it would be out of production relatively quickly. 

It may be an OEM product but it was designed by Apple. Actually when you think about it there isn't an Apple device that isn't an OEM product. This is Apple's mistake because, otherwise every product ever marketed with the Apple logo is not an Apple device, it would then be a Foxxcon device, because Foxxcon is a company that builds all of Apple's products. Also if you are going to build a device with a removable screen it should be a given that some clumsy person is going to drop it (like me lol), so when it comes to it even though LTT did damage their device, there should be a way for them to fix it, esp. since this is marketed as a PRO product that will purchased and installed in great numbers by large corporations, and in those corporations stuff like this is going to happen, one way or another, and because there is no way that screen should cost more than $2000 USD to fix. 

[laminutederire]

6 hours ago, D13H4RD2L1V3 said:

This is correct, actually

 

When my sister bought her iPhone 8 Plus and gave it to me in order to set it up, all I needed to do was get her old 5s, back it up to my system via iTunes and then restore that backup into the 8 Plus. When done, the 8 Plus was at that exact spot where she had left her 5s behind. Yes, iTunes is a pile of crap, but it's still pretty painless, with the only painful part being my slow as molasses network connection to download a critical iOS patch 

 

Android is a mess in that regard, even within itself since it's a fragmented mess of different pieces of software that only work for some devices 

Want to switch to a galaxy s8 or s9? Take your old phone, install smart switch, connect it directly to your new s8 or s9, sync it. That's it you're done.

It's even more painlessbyour don't even need A computer to do it.

[spartaman64]

well when i brought in my imac for repair when the power button jammed they stuck a screwdriver into it and wiggled it around and charged me 70 dollars. and it still takes me like all the strength in my thumb to press the button idk if thats because im just weak lol

[D13H4RD]

45 minutes ago, Drak3 said:

They don't, never will, and never have cared about you.

That probably sums up most corporate companies. 

 

Probably just me because for some reason, I get good luck with tech support 

 

It's funny though. I just got off the discussion with someone and it went a little like this. 

 

Big corporations generally do good customer support to get your loyalty and once it is earned, you guess what happens next 

[BlueChinchillaEatingDorito]

2 hours ago, DrMacintosh said:

Did not know that

That's what the first minute of his video was all about. You even linked it as a status update lol