Do NOT shop at Newegg this season

[GrogStache]

This is a PAS about the horrible experience I'm STILL having with Newegg. Purchases are being declined because of "incorrect" card info, and customer service is at 4 hours on hold and counting after quoting me 35 minutes. Chat-based customer service said "we're sorry for your inconvenience no less than 7 times and then tried to get me off the line without actually addressing the issue at all. This was over a 40 minute conversation.

 

As for the "incorrect info" my bank and credit card providers assure me that, after double-checking my accounts, everything I entered was correct and that "any retailer should be able to accept payment" from me. I have now cancelled $800.00 worth of parts from them and will be looking into Micro Center and Amazon when their (better anyway) sales hit. Save yourself the hassle and do the same.

[iLostMyXbox21]

wait... so youre saying because you are having issues with them nobody else should shop there? i say thats not %100 right.. especially considering you have not lost money.. but yeah try micro center and amazon

[IMPNick]

Are you using the mobile device or website as well as a mac or windows pc? I had the same issues with my mac and it worked on my phone.

[Fasauceome]

This is a new issue to me, never heard of this kind of error, let alone from newegg. Then again I use Paypal so I never have problems like that.

[Amazonsucks]

I will continue shopping at Newegg despite the shills and fake news.

 

I will never shop at Amazon but thanks for the tip. Cant wait for Newegg's black friday deals. They never decline my American Express.

[Shyam Ganapathy]

microcenter is bae. love having a physical store 10 mins away from me when I need parts, and all of this at a great price.

[Scuffedge]

I would try again might be just a minor glitch that fixes itself. Never has any issue with newegg and their customer service has been always be top notch in my experience

[GrogStache]

13 minutes ago, IMPNick said:

mobile device or website as well as a mac or windows pc

PC. Have tried multiple browsers

[IMPNick]

2 minutes ago, GrogStache said:

PC. Have tried multiple browsers

I would try on their mobile app thats what ended up working for me if not i would just use microcentre its the better store i think.

[Tristerin]

I literally buy something from Newegg bi-weekly and have never once had an issue with payment processing

[Tog Driver]

1 hour ago, Amazonsucks said:

I will never shop at Amazon 

I could never have guessed. . .

[Lady Fitzgerald]

I also use PayPal. The only time I had a problem with a Newegg order, the problem was with my credit union. Newegg kept my order on hold until I was able to get things straightened out with my idiot credit union. That allowed me to still get the sale price even though the sale had already ended by the time I got things straightened out.

 

I have received far better customer service than from Amazon (Amazon has become so bad, I only buy eBooks from the) and MicroCenter never has what I'm looking for.

[GrogStache]

1 minute ago, Lady Fitzgerald said:

That allowed me to still get the sale price even though the sale had already ended by the time I got things straightened out.

Newegg literally forced me to cancel my order, said it was the only way to reset their internal error. Again, th bank also confirmed that this was not a bank-side error. Also, Newegg took over 15 hours to correct the error, during which time they:

 

Quoted me 45 minutes for a call-back (never called)

 

Stopped updating my place in line on chat customer service after I hit number 100

 

Quoted me 50 minutes to call me back (again never called me at all)

 

Told me via chat to navigate to a different page in their site, which deleted the chat window from my browser (both on Chrome and Firefox), and dropped my conversation on their end never to be heard from again.

 

Quoted me 35 minutes if I stayed on the line for support (this was in reality 2 hours and 40 minutes)

 

Repeatedly used demeaning phrases like "so sorry to hear that" without offering any actual remedy or aid, even when asked what steps were being taken.

 

Asked repeatedly in the same conversation whether or not I had confirmed that this was NOT a bank issue, further belittling me and my grasp of the facts.

 

This was not a one-off error on their part. This was a breakdown of the entire system.

[Razor Blade]

3 hours ago, GrogStache said:

This is a PAS about the horrible experience I'm STILL having with Newegg. Purchases are being declined because of "incorrect" card info, and customer service is at 4 hours on hold and counting after quoting me 35 minutes. Chat-based customer service said "we're sorry for your inconvenience no less than 7 times and then tried to get me off the line without actually addressing the issue at all. This was over a 40 minute conversation.

 

As for the "incorrect info" my bank and credit card providers assure me that, after double-checking my accounts, everything I entered was correct and that "any retailer should be able to accept payment" from me. I have now cancelled $800.00 worth of parts from them and will be looking into Micro Center and Amazon when their (better anyway) sales hit. Save yourself the hassle and do the same.

I have used cards and paypal with Newegg and haven't had an issue. I just recently (as in 2 days ago) bought some thermal compound with a credit card. No issues. Being that it was $800...if that isn't a common thing you do, it may have been something that was flagged by your credit card company.

[GrogStache]

3 minutes ago, Razor Blade said:

Being that it was $800...if that isn't a common thing you do, it may have been something that was flagged by your credit card company. 

Unless this thread already addressed that issue somehow through words.

[Razor Blade]

2 minutes ago, GrogStache said:

Unless this thread already addressed that issue somehow through words.

Even though I was typing my reply when you posted yours. Either way it sounds like your experience isn't a common occurrence.

[Speed Weed]

4 hours ago, Shyam Ganapathy said:

microcenter is bae. love having a physical store 10 mins away from me when I need parts, and all of this at a great price.

Plus refund is much faster and easier. Unlike credit/debit, it will take 10 business days and Paypal I think you will see the refund within 24 to 48 hours. 

[dizmo]

I have other issues with NewEgg so I don't use them, but to say "so sorry to hear that" is a demeaning phrase is simply incorrect.

[Speed Weed]

5 minutes ago, dizmo said:

I have other issues with NewEgg so I don't use them, but to say "so sorry to hear that" is a demeaning phrase is simply incorrect.

Newegg customer support: Sorry to hear that. 

[dizmo]

Just now, Speed Weed said:

Newegg customer support: Sorry to hear that. 

LoL.
It's just odd that someone would take that as demeaning. It's a pretty standard thing to say sorry. Plus a lot of the time English isn't the support agents first language, so..

[Speed Weed]

1 minute ago, dizmo said:

LoL.
It's just odd that someone would take that as demeaning. It's a pretty standard thing to say sorry. Plus a lot of the time English isn't the support agents first language, so..

Not a lot of people are born in America. Even I am not 100% American, but I am an American citizen through citizenship eligible. 

[dizmo]

1 minute ago, Speed Weed said:

Not a lot of people are born in America. Even I am not 100% American, but I am an American citizen through citizenship eligible. 

Customer support is one of the largest outsourced employment sectors So when I say not their first language, I mean they're not even in the same continent.

[Rohith_Kumar_Sp]

PS its PSA or what i thought it was called rather than PAS. 

[Speed Weed]

3 minutes ago, dizmo said:

Customer support is one of the largest outsourced employment sectors So when I say not their first language, I mean they're not even in the same continent.

Wdym not even in the same continent? 

[Mallowpuffs]

I have really had nothing but bad experiences with them. Or, better put, I have never had a good experience with them. Some were just blah.