Apple fans going into clauses about why Apple doesn't have to fix Linus' Mac Pro

[Syntaxvgm]

2 minutes ago, Mooshi said:

I know, and people are tossing classic cars into this for some bizzare reason. May as well bring up the Queen and balogna sandwiches--be just as relevant.

like I said earlier car manufactures will still try to support older cars for crazy fees. They'll sell parts, fuck yea, money. But yea a better analogy is a 2017 car lol 

[Blademaster91]

57 minutes ago, cflanders said:

I can. My 2009 macbook Pro is still doing fine with a 1 TB SSD and 8GB of RAM. 

To everyone who keeps bitching about how Apple should fix it, remember that their warranty and replacement status still says that if you mess up your device repairing it yourself, you should suck it up and get the fuck over it since you got yourself into that situation in the first place instead of getting a certified repair specialist to do it. 

I will still defend Linus because Apple should have a repair program available, just not the part where they should completely ignore their policy on devices that were not repaired by a certified repair technician. 

As others already mentioned,Linus knew it didn't have any repair or replacement warranty because it got taken apart, he was willing to pay Apple whatever it cost to fix it so he could finish the review but Apple was like "no screw you just plop down another $5k for a new one".  And while you can upgrade an old macbook,good luck doing that on a macbook pro after the early 2013 model because Apple soldered the ram in wanting you to toss your $2,000 laptop in the garbage instead of upgrading it.

[D13H4RD]

Like I said, iMac Pro has been out for how long now?

 

And you mean to tell me there are still NO certified technicians and parts?

 

And this is supposed to be a machine for creators, no? 

[TechyBen]

7 hours ago, Mooshi said:

I know, and people are tossing classic cars into this for some bizzare reason. May as well bring up the Queen and balogna sandwiches--be just as relevant.

It is a device. It can be repaired. Apple can claim anything they like. Fact is, objects with multiple parts can be replaced or repaired. A car (or classic car) has multiple parts. Why is it so hard to understand a new or old computer can be fixed. A new or old car can be fixed? Yet you ask "why classic car?", because age or difficulty does not stop it being fixed. Thus, Apple chose to not fix it, because they do not want to to fix it.

 

PCs, laptops, phones etc... Apple is not the only one who makes those. They are the only one who makes Apple devices though. It's only Apple who seem to refuse all repair/replacements.

 

It's moot anyhow. At this point LTT media should wait for a repair (give it another month or two for third party accredited repairs) or buy a second Mac, do the swap themselves (properly this time) and sell the left over working spares just to *rub it in Apples face* by providing a parts source!

[wasab]

PC=personal computer so that includes everything sold to the consumers. Why do ppl only call desktop windows machines as pc again? I call my Linux laptop pc.

[Crunchy Dragon]

10 minutes ago, wasab said:

PC=personal computer so that includes everything sold to the consumers. Why do ppl only call desktop windows machines as pc again? I call my Linux laptop pc.

Because calling them PCs and Macs makes it easier for non-techy people to differentiate between the two.

[Drak3]

48 minutes ago, wasab said:

PC=personal computer so that includes everything sold to the consumers. Why do ppl only call desktop windows machines as pc again? I call my Linux laptop pc.

Something something You don't own a Mac.

Something something You just pay to get to use it.

/s

[avg123]

Apple does not have to repair anything just because you offer to pay for it. They will repair it for free if it is under warranty. If not, they can deny you for any reason.

 

The are not legally obligated to service anything beyond warranty period or anything that you broke. 

 

In fact Apple has one of the best customer care in the business. Goodluck getting the same experience from HP or Dell.

[Lady Fitzgerald]

1 hour ago, avg123 said:

In fact Apple has one of the best customer care in the business. Goodluck getting the same experience from HP or Dell.

I don't do business with HP or Dell, either.

[Ertman]

On 4/19/2018 at 4:06 AM, Kamjam21xx said:

Does mac still not have a right click?

Only for the past 2 decades.

[avg123]

10 minutes ago, NumLock21 said:

The lack of neurons in your cranium is astounding.

No company is legally obligated to provide service to any product beyond its  warranty period, not just Apple. Maybe you should check how the world works before commenting on people's intelligence.

 

Are you really that stupid that that you expect companies to provide service to products indefinitely?

 

Apple does provide servicing to old Apple products years beyond their warranty period. To most electronics companies, you are pretty to much dead to them once the warranty period expires, especially all the Chinese ones.

 

In Linus's case, most people would have gotten their products serviced. Linus's case is a one off. They said they were short on parts.

 

You have to understand, Apple does provide support for products out of warranty, but they don't HAVE TO.

 

By providing support to products out of warranty, they are doing you a favor and profiting of the service. But like I said if they think there is not profit to be made, they wont anymore.

 

You cannot blame them if they dont. 

 

[NumLock21]

Just now, avg123 said:

No company is legally obligated to provide service to any product beyond its  warranty period, not just Apple. Maybe you should check how the world works before commenting on people's intelligence. Are you really that stupid that that you expect companies to provide service to products indefinitely.

 

Apple does provide servicing to old Apple products years beyond their warranty period. To most electronics companies, you are pretty to much dead to them once the warranty period expires, especially all the chinese ones.

 I know how the world works. Maybe you should go back and reanalyze about what you just posted.

[avg123]

1 minute ago, NumLock21 said:

 I know how the world works. Maybe you should go back and reanalyze about what you just posted.

Apple does have the best customer care in the business. I stand by that statement.

 

[Lady Fitzgerald]

26 minutes ago, avg123 said:

Apple does have the best customer care in the business. I stand by that statement.

 

So a company that starts selling an expensive product before it has parts available and techs trained to service has the best customer care? You have a strange concept of what good customer care is.

[avg123]

3 minutes ago, Lady Fitzgerald said:

So a company that starts selling an expensive product before it has parts available and techs trained to service has the best customer care? You have a strange concept of what good customer care is.

They are short on parts on Linus's part of Canada, not everywhere. He would have certainly gotten it fixed if it were in the US

[Blademaster91]

46 minutes ago, avg123 said:

Apple does have the best customer care in the business. I stand by that statement.

 

Well if Apple had service at the level that other business/pro companies like Dell or HP do,which should be expected for a $5k computer aimed at high end business, they would have had Linus' imac pro mailed to the nearest center that has parts in the US, or at least give them a diagnostic to tell them if more than the screen is broken.

[babadoctor]

Well the breakage was linus's fault, and apple didn't technically need to repair his computer. Apple was in the right here.

What is unacceptable however, is that according to the video apple "doesn't have proper repair procedures for the imac pro" in place.

This, is unacceptable. When a company guarantees something that it can not deliver upon, then we have an issue

[Guest]

Theres a lot off hoo-hah in this thread.

 

1) Apple could not fix the iMac Pro as it was serviced (well, opened) by a non-authorised person. This is acceptable as there are non-suitable parts some repairers / refurbishers used which are not supported by Apple, and this can lead clearly to complications regarding compatibility with iOS, such as the TouchID issue and new 11.3 Screen Issue. It is the consumers fault for both of them. (Thats why they need to go to 'authorised' repairers etc). Apple is not obligated under any means to service an item that has not been serviced by an authorised individual. That is why there is the certificate system in place to prevent these incompatibilities and to get 1st party parts - which is more important in Apple devices than any other. 

 

2) Apple did not tell them they had to buy a new one. They told Linus  to get it fixed at a third-party repairer, however I agree it should be available to Apple to fix at the nearest Apple Store.  The certificate to repair an iMac is hard to get / not available and so Apple will not give them the necessary part to repair for an authorised third-party. This is also not great show from Apple. This is the main issue here is Apple cannot give the part for an item that may need repairing in the near future. 

 

3) A lot of people are blowing this out of proportion and spreading misinformation. For example, Apple told Linus to get a new one. They didn't however that was the option he was left with. He is looking for ways to fix his iMac, not ways of pointing the blame at Apple for not servicing it. It's not Apple's fault it is just their policy, which is adequate, however has its downfalls in this situation. 

 

4) The fanboys on both sides are just as ridiculous. Pointing at Apple and saying 'omg AppEl Suxxxx why they d0nt do thi1sh I nev3r buy Appl3l !!' etc is just ignorance. This isn't an Apple vs. PC thread. Likewise defending Apple for delivering it back as it was is unacceptable. They should have  a) outright refused it in the first place and not wasted Linus's time b) made certificates available to trained applicants to fix iMac Pros that has been broken by people opening them themselves or by a third-party, then c) Made those parts available. Defending Apple for not doing this is ridiculous. Keep both your fanboy opinions away, let people just try out the companies products for themselves and vote with their wallets. 

 

All of this together is a pretty niche scenario. Not many people are tech reviewers tearing these things down and we have to accept Apple was not ready to deal with it at this stage. The facts are Linus (Or rather Anthony) dropped the screen and damaged the item. It is his fault that it is broken. Being angry at Apple won't change anything but clog up threads which are meant to be helpful to Linus to fix his iMac. Apple should have fixed it however first time he sent it. I suspect that there was an assumption with a product so new sent it he might have tried to get it fixed under warranty (even expressing the acceptance of paying for the repair) - Apple are a bit thick sometimes like that, and so it was refused and Apple directed him elsewhere. 

[Mooshi]

5 hours ago, avg123 said:

In fact Apple has one of the best customer care in the business.

It's past April Fool's.

 

Waiting on hold for 20 minutes only to be told by a rude rep they wouldn't give me a quote for an iPhone 7 replacement screen for a customer isn't what I would call "best" customer care.

[avg123]

15 minutes ago, Mooshi said:

It's past April Fool's.

 

Waiting on hold for 20 minutes only to be told by a rude rep they wouldn't give me a quote for an iPhone 7 replacement screen for a customer isn't what I would call "best" customer care.

Choose a Company with Good Tech Support

If you plan to keep a machine for several years, you do want to know the customer support you receive won't suck. Personally, I hate dealing with customer support so much that I replace my laptop yearly before it has a chance to break. This improves resale value considerably and, therefore, doesn't come at a particularly high premium. Of course, this isn't the path for everyone and many people would prefer to have their machines functional for several years before they have to replace them. If that's the case, you want a company with a good track record in tech support.

The hands-down winner in this category shouldn't come as a surprise, seeing as they love to tell everyone. According to a 2012 study conducted by Consumer Reports, Apple received a much higher rating than every other manufacturer surveyed. Acer (and their acquired company Gateway) scored the worst. Here's the breakdown, scored out of 100 from best to worst:

1. Apple: 86
2. Lenovo: 63
3. Asus: 62
4. Dell: 60
5. Toshiba: 59
6. HP: 58
7. Acer/Gateway: 51
8. Sony: No Score Available

When combining tech support ratings with failure rates, who comes out on top? Apple comes out with the highest average thanks to their very high support rating. For those who don't want to buy Apple, Asus claims the next highest score. Unfortunately we don't have a number for Sony, so don't necessarily count them out here. As we'll discuss in the rest of this post, the numbers aren't everything.

 

 

Source: https://lifehacker.com/computer-manufacturers-ranked-how-to-pick-a-laptop-tha-1467145338

 

You are just basing your opinion on one bad experience.

[Kamjam21xx]

6 hours ago, avg123 said:

Apple does not have to repair anything just because you offer to pay for it. They will repair it for free if it is under warranty. If not, they can deny you for any reason.

 

The are not legally obligated to service anything beyond warranty period or anything that you broke. 

 

In fact Apple has one of the best customer care in the business. Goodluck getting the same experience from HP or Dell.

I feel like apple numbers have to be skewed based on the real people i personally know who buy macs.

 

Edit: maybe not skewed, but not a clear indicator to who has better support.

[TechyBen]

9 hours ago, avg123 said:

Apple does not have to repair anything just because you offer to pay for it. They will repair it for free if it is under warranty. If not, they can deny you for any reason.

 

The are not legally obligated to service anything beyond warranty period or anything that you broke. 

 

In fact Apple has one of the best customer care in the business. Goodluck getting the same experience from HP or Dell.

Apple does not need to sell computers. They don't need to keep to the law. But it's still a silly move by them if they don't!

Basically it's communication. If Apple respond "no parts, 3-6 months", then Linus would go "Argh, 6 months for a repair is stupid... but we understand Apple putting us at the back of the list, we did it knowingly, while other customers accidents take precedent" etc. But with no solution, Linus is going to be a lot more angry.

[Guest The Viking]

On 20/04/2018 at 2:51 AM, TechyBen said:

(For example, some classic cars cost more to repair than buying a new car... does not stop people doing it!)

you can't buy a new classic car though  so spending a boatload of money to fix it will usually be cheaper than having to buy a similar car in mostly new condition...

[Guest The Viking]

7 hours ago, avg123 said:

Apple does have the best customer care in the business. I stand by that statement.

 

only if you bought this:

 

other manufacturers also have very good VIP customer service... either for free or in exchange of some extra money... paying extra for good customer care is a joke. 

[Arika]

10 hours ago, avg123 said:

Apple does not have to repair anything just because you offer to pay for it. They will repair it for free if it is under warranty. If not, they can deny you for any reason.

 

In fact Apple has one of the best customer care in the business. Goodluck getting the same experience from HP or Dell.

those are contradictory statements.

 

if a company can refuse to repair something as new as the iMac Pro is, even when you offer to pay for it, then they have appalling customer service. If this whole situation has taught my anthing, it's that Apple doesn't care about it's customers. they basically gave a big middle finger and said "want a working one? buy a new one, fuck you"

 

 

Quote

Are you really that stupid that that you expect companies to provide service to products indefinitely?

it was literally JUST released.