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Apple fans going into clauses about why Apple doesn't have to fix Linus' Mac Pro

Simple_Canadian
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Posted by Crunchy Dragon,

Remember these, and keep this discussion civil.

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On 19/4/2018 at 4:10 AM, AnonymousGuy said:

Strictly speaking, Apple has no obligation to offer repair services for accidental damage.  I said in the other thread that they're probably one of few OEMs that offer any sort of official repair option at all, on top of their products being higher quality to begin with.

That's not true at all, and it wouldn't be such an issue if they didn't also refuse to sell replacement parts. As for other OEMs that will fix your stuff or at least replace it at repair cost when special parts are required, we have: lenovo, evga, any company selling servers and more. Companies like, say, samsung don't need to offer this service because replacement parts for their stuff are readily available. Apple, on the other hand, is the only company that has access to screens for the imac pro. And to be clear, ANY company that behaves like this deserves to be berated, not just Apple because they're Apple.

 

"Higher quality to begin with" is highly debatable, considering the regular presence of design flaws and blatant omissions in most of their products.

On 19/4/2018 at 4:42 AM, BuckGup said:

I don't think the people buying iMacs will ever open them though. Maybe Apple thought the same?

People might still break them accidentally though, and while asking for free repairs on damage you caused would be unreasonable, asking for paid repairs is not.

On 19/4/2018 at 4:34 AM, AnonymousGuy said:

Makes sense that catastrophic failure would cost more in parts and labor than buying a new one.

Doesn't matter, that's not what Apple said and there's no reason to believe this would be the case. The screen is broken, nothing else, and Apple didn't quote them a price that would be higher than buying a new one - they just refused to service them.

On 19/4/2018 at 4:24 AM, ewitte said:

This is why Apple has such a small market share for computers.  

I'm sure it has nothing to do with the high prices and inability to run most games...? Poor repair policy matters more to enthusiasts like us than the average user, at least until they get screwed by it.

Don't ask to ask, just ask... please 🤨

sudo chmod -R 000 /*

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7 minutes ago, Sauron said:

People might still break them accidentally though, and while asking for free repairs on damage you caused would be unreasonable, asking for pai repairs is not.

 

Right but since they didn't open them Apple would repair it

▓ƆԀ▓ S▓₱▓Ɇ▓c▓s▓: i7 6ʇɥפᴉƎ00K (4.4ghz), Asus DeLuxe X99A II, GT҉X҉1҉0҉8҉0 Zotac Amp ExTrꍟꎭe),Si6F4Gb D???????r PlatinUm, EVGA G2 Sǝʌǝᘉ5ᙣᙍᖇᓎᙎᗅᖶt, Phanteks Enthoo Primo, 3TB WD Black, 500gb 850 Evo, H100iGeeTeeX, Windows 10, K70 R̸̢̡̭͍͕̱̭̟̩̀̀̃́̃͒̈́̈́͑̑́̆͘͜ͅG̶̦̬͊́B̸͈̝̖͗̈́, G502, HyperX Cloud 2s, Asus MX34. פN∩SW∀S 960 EVO

Just keeping this here as a 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Posted
14 minutes ago, BuckGup said:

Right but since they didn't open them Apple would repair it

In this specific case I think they wouldn't. Either way there's literally no reason why a repair on an unopened product would be any easier to do.

Don't ask to ask, just ask... please 🤨

sudo chmod -R 000 /*

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8 minutes ago, Sauron said:

In this specific case I think they wouldn't. Either way there's literally no reason why a repair on an unopened product would be any easier to do.

I think it's just so Apple knows you didn't screw with anything and if that fails you blame them. I agree it's very dumb 

▓ƆԀ▓ S▓₱▓Ɇ▓c▓s▓: i7 6ʇɥפᴉƎ00K (4.4ghz), Asus DeLuxe X99A II, GT҉X҉1҉0҉8҉0 Zotac Amp ExTrꍟꎭe),Si6F4Gb D???????r PlatinUm, EVGA G2 Sǝʌǝᘉ5ᙣᙍᖇᓎᙎᗅᖶt, Phanteks Enthoo Primo, 3TB WD Black, 500gb 850 Evo, H100iGeeTeeX, Windows 10, K70 R̸̢̡̭͍͕̱̭̟̩̀̀̃́̃͒̈́̈́͑̑́̆͘͜ͅG̶̦̬͊́B̸͈̝̖͗̈́, G502, HyperX Cloud 2s, Asus MX34. פN∩SW∀S 960 EVO

Just keeping this here as a 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̌̅̒̾̈́̆͌̌̾̎̽̐̅̏́̈̔͛̀̋̃͊̒̓͗͒̑͒̃͂̌̄̇̑̇͛̆̾͛̒̇̍̒̓̀̈́̄̐͂̍͊͗̎̔͌͛̂̏̉̊̎͗͊͒̂̈̽̊́̔̊̃͑̈́̑̌̋̓̅̔́́͒̄̈́̈̂͐̈̅̈̓͌̓͊́̆͌̉͐̊̉͛̓̏̓̅̈́͂̉̒̇̉̆̀̍̄̇͆͛̏̉̑̃̓͂́͋̃̆̒͋̓͊̄́̓̕̕̕̚͘͘͘̚̕̚͘̕̕͜͜͝͝͝͠͝͝͝͝͠ͅS̷̢̨̧̢̡̨̢̨̢̨̧̧̨̧͚̱̪͇̱̮̪̮̦̝͖̜͙̘̪̘̟̱͇͎̻̪͚̩͍̠̹̮͚̦̝̤͖̙͔͚̙̺̩̥̻͈̺̦͕͈̹̳̖͓̜͚̜̭͉͇͖̟͔͕̹̯̬͍̱̫̮͓̙͇̗̙̼͚̪͇̦̗̜̼̠͈̩̠͉͉̘̱̯̪̟͕̘͖̝͇̼͕̳̻̜͖̜͇̣̠̹̬̗̝͓̖͚̺̫͛̉̅̐̕͘͜͜͜͜ͅͅͅ.̶̨̢̢̨̢̨̢̛̻͙̜̼̮̝̙̣̘̗̪̜̬̳̫̙̮̣̹̥̲̥͇͈̮̟͉̰̮̪̲̗̳̰̫̙͍̦̘̠̗̥̮̹̤̼̼̩͕͉͕͇͙̯̫̩̦̟̦̹͈͔̱̝͈̤͓̻̟̮̱͖̟̹̝͉̰͊̓̏̇͂̅̀̌͑̿͆̿̿͗̽̌̈́̉̂̀̒̊̿͆̃̄͑͆̃̇͒̀͐̍̅̃̍̈́̃̕͘͜͜͝͠͠z̴̢̢̡̧̢̢̧̢̨̡̨̛̛̛̛̛̛̛̛̲͚̠̜̮̠̜̞̤̺͈̘͍̻̫͖̣̥̗̙̳͓͙̫̫͖͍͇̬̲̳̭̘̮̤̬̖̼͎̬̯̼̮͔̭̠͎͓̼̖̟͈͓̦̩̦̳̙̮̗̮̩͙͓̮̰̜͎̺̞̝̪͎̯̜͈͇̪̙͎̩͖̭̟͎̲̩͔͓͈͌́̿͐̍̓͗͑̒̈́̎͂̋͂̀͂̑͂͊͆̍͛̄̃͌͗̌́̈̊́́̅͗̉͛͌͋̂̋̇̅̔̇͊͑͆̐̇͊͋̄̈́͆̍̋̏͑̓̈́̏̀͒̂̔̄̅̇̌̀̈́̿̽̋͐̾̆͆͆̈̌̿̈́̎͌̊̓̒͐̾̇̈́̍͛̅͌̽́̏͆̉́̉̓̅́͂͛̄̆͌̈́̇͐̒̿̾͌͊͗̀͑̃̊̓̈̈́̊͒̒̏̿́͑̄̑͋̀̽̀̔̀̎̄͑̌̔́̉̐͛̓̐̅́̒̎̈͆̀̍̾̀͂̄̈́̈́̈́̑̏̈́̐̽̐́̏̂̐̔̓̉̈́͂̕̚̕͘͘̚͘̚̕̚̚̚͘̕̕̕͜͜͝͠͠͝͝͝͝͠͝͝͝͠͝͝͝͝͝͝ͅͅͅī̸̧̧̧̡̨̨̢̨̛̛̘͓̼̰̰̮̗̰͚̙̥̣͍̦̺͈̣̻͇̱͔̰͈͓͖͈̻̲̫̪̲͈̜̲̬̖̻̰̦̰͙̤̘̝̦̟͈̭̱̮̠͍̖̲͉̫͔͖͔͈̻̖̝͎̖͕͔̣͈̤̗̱̀̅̃̈́͌̿̏͋̊̇̂̀̀̒̉̄̈́͋͌̽́̈́̓̑̈̀̍͗͜͜͠͠ͅp̴̢̢̧̨̡̡̨̢̨̢̢̢̨̡̛̛͕̩͕̟̫̝͈̖̟̣̲̖̭̙͇̟̗͖͎̹͇̘̰̗̝̹̤̺͉͎̙̝̟͙͚̦͚͖̜̫̰͖̼̤̥̤̹̖͉͚̺̥̮̮̫͖͍̼̰̭̤̲͔̩̯̣͖̻͇̞̳̬͉̣̖̥̣͓̤͔̪̙͎̰̬͚̣̭̞̬͎̼͉͓̮͙͕̗̦̞̥̮̘̻͎̭̼͚͎͈͇̥̗͖̫̮̤̦͙̭͎̝͖̣̰̱̩͎̩͎̘͇̟̠̱̬͈̗͍̦̘̱̰̤̱̘̫̫̮̥͕͉̥̜̯͖̖͍̮̼̲͓̤̮͈̤͓̭̝̟̲̲̳̟̠͉̙̻͕͙̞͔̖͈̱̞͓͔̬̮͎̙̭͎̩̟̖͚̆͐̅͆̿͐̄̓̀̇̂̊̃̂̄̊̀͐̍̌̅͌̆͊̆̓́̄́̃̆͗͊́̓̀͑͐̐̇͐̍́̓̈́̓̑̈̈́̽͂́̑͒͐͋̊͊̇̇̆̑̃̈́̎͛̎̓͊͛̐̾́̀͌̐̈́͛̃̂̈̿̽̇̋̍͒̍͗̈͘̚̚͘̚͘͘͜͜͜͜͜͜͠͠͝͝ͅͅͅ☻♥■∞{╚mYÄÜXτ╕○\╚Θº£¥ΘBM@Q05♠{{↨↨▬§¶‼↕◄►☼1♦  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5 minutes ago, BuckGup said:

I think it's just so Apple knows you didn't screw with anything and if that fails you blame them. I agree it's very dumb 

I mean... if you pay them to fix their own product I would expect them to know how to run diagnostics and know what is wrong and what isn't, but then again the real reason is they want you to buy a new one, so...

Don't ask to ask, just ask... please 🤨

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3 hours ago, Sauron said:

In this specific case I think they wouldn't. Either way there's literally no reason why a repair on an unopened product would be any easier to do.

It so that Apple does not get blamed for any damages you or any third party repair person has caused to the computer.

 

Say some component of your computer is not working. To save money you take it to a third party repair shop and he is not able to repair the problem. But while trying to repair the problem, he also damages the motherboard.

 

 

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29 minutes ago, avg123 said:

It so that Apple does not get blamed for any damages you or any third party repair person has caused to the computer.

 

Say some component of your computer is not working. To save money you take it to a third party repair shop and he is not able to repair the problem. But while trying to repair the problem, he also damages the motherboard.

 

 

As a computer repair technician, I can understand this. It's incredibly frustrating when you open up a system and something else is broken, or was incorrectly put back together so I end up breaking it myself. Because I'm a small business, it affects me way more. I end up covering a lot of the cost because a bad review is the death of me. 

Make sure to quote or tag me (@JoostinOnline) or I won't see your response!

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1 hour ago, avg123 said:

It so that Apple does not get blamed for any damages you or any third party repair person has caused to the computer.

 

Say some component of your computer is not working. To save money you take it to a third party repair shop and he is not able to repair the problem. But while trying to repair the problem, he also damages the motherboard.

Since it was completely up to apple to diagnose and fix the problem(s), this makes no sense. Linus came in with a broken computer and asked how much it would cost to get it repaired. The answer was "we will not repair it, period". Even if they opened the computer and it spontaneuosly combusted, Linus would have been willing to pay for the repair so long as it wasn't more expensive than buying a new one - and if the computer was truly unrecoverable (which clearly wasn't the case and which Apple never claimed), Apple lost nothing other than a few minutes of diagnostics and the time it takes to write an e-mail.

31 minutes ago, JoostinOnline said:

As a computer repair technician, I can understand this. It's incredibly frustrating when you open up a system and something else is broken, or was incorrectly put back together so I end up breaking it myself. Because I'm a small business, it affects me way more. I end up covering a lot of the cost because a bad review is the death of me. 

This is Apple we're talking about, they aren't afraid of one bad review (and besides, this is getting them a lot more bad press).

Don't ask to ask, just ask... please 🤨

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8 minutes ago, Sauron said:

This is Apple we're talking about, they aren't afraid of one bad review (and besides, this is getting them a lot more bad press).

I get that, I was just saying I understand how often an amateur repair person has broken something. I'm not justifying their policy. I also pointed out that it affects me a lot more than a company like Apple. They get into controversy all the time and it doesn't hurt them. 

Make sure to quote or tag me (@JoostinOnline) or I won't see your response!

PSU Tier List  |  The Real Reason Delidding Improves Temperatures | "2K" does not mean 2560×1440 

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1 minute ago, JoostinOnline said:

I get that, I was just saying I understand how often an amateur repair person has broken something. I'm not justifying their policy. I also pointed out that it affects me a lot more than a company like Apple. They get into controversy all the time and it doesn't hurt them. 

They're making products that you can't service. This is an issue for you since it's your livelihood. If the equipment is easy to repair with documentation and parts being readily available, your job would be easier and less likely to be at fault later. These aren't CNC machines that require specific calibrations that only a handful of people are qualified to perform, these phones are for the general public and as such should be reparable by a small-town shop that meets qualifications. 

 

Some here are acting like Apple has done no wrong, but that isn't the case. They're denying an out-of-warranty repair for little to no reason. If my lab equipment (equally expensive and some being 18 years old) were to break, one call and a technician would come out and repair the device within 24 hours. If it can't be repaired within a reasonable span of time, I can pay for a replacement with a new warranty. Leaving a consumer that's willing to pay for the repair without the ability to get the repair done is objectionable and should be called out. 

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9 minutes ago, ARikozuM said:

They're making products that you can't service. This is an issue for you since it's your livelihood. If the equipment is easy to repair with documentation and parts being readily available, your job would be easier and less likely to be at fault later. These aren't CNC machines that require specific calibrations that only a handful of people are qualified to perform, these phones are for the general public and as such should be reparable by a small-town shop that meets qualifications. 

 

Some here are acting like Apple has done no wrong, but that isn't the case. They're denying an out-of-warranty repair for little to no reason. If my lab equipment (equally expensive and some being 18 years old) were to break, one call and a technician would come out and repair the device within 24 hours. If it can't be repaired within a reasonable span of time, I can pay for a replacement with a new warranty. Leaving a consumer that's willing to pay for the repair without the ability to get the repair done is objectionable and should be called out. 

I'm going to repeat this again: I'm not justifying their policy. 

 

If people continue to argue against something I didn't say then I won't respond. 

Make sure to quote or tag me (@JoostinOnline) or I won't see your response!

PSU Tier List  |  The Real Reason Delidding Improves Temperatures | "2K" does not mean 2560×1440 

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1 minute ago, JoostinOnline said:

I'm going to repeat this again: I'm not justifying their policy. 

 

If people continue to argue against something I didn't say then I won't respond. 

They can do what they are doing, people just dont like it. I csnt imaginr spending 5k on an all in one and then bam, i get railed hardcore in life because apple wont fix it and i have to quit my job or something.

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We are talking about a product aimed at professionals. Not consumers. No matter what happened to the iMac, they should at least give the option to repair it, even tho it might cost more than buying a new one. 

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Sorry guys I'm on Apple side with this one, you knowingly opened the iMac Pro with little to no knowledge or experience and somehow managed to damage 3 components at the same time! How the hell do you manage that!

 

Most likely Apple are refusing to repair because if they do, they have to offer a warranty on the macine again with is utterly stupid in this situation. Not to mention the cost of parts which are most likely allocated to stock already.

 

Now putting this aside Apple know who you are, the serial numbers are quite visible in your 8k red glam footage that a toddler could read it.

 

Lets face it, you bought the iMac pro as a cash cow for video content which Apple hate as is 1 less unit available for consumers to use, you tore it down with no experience anyway and it bit you on the ass.

 

Seriously I have to ask how you guys became a tech site, you can barely do 1 rig builld without blowing something up and Linus and Luke are bordering on teenagers when it comes to modifying cases.

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On 19 April 2018 at 1:21 PM, Godlygamer23 said:

Yes..if it's too expensive to repair it...But here they don't appear to have the necessary channels to actually fix something or get people authorized to do the repairs. 

 

The whole thing is ridiculous and we shouldn't be having this discussion. Apple should have everything in place for every product so they can be repaired, especially products that cost as much as a damn car, and especially towards someone who is willing to spend the money to have it in working condition again. I really can't stress this enough. The price is far too high to not have any proper servicing available in place for paying customers. This isn't even about Linus. This is about a customer not getting the proper support to have their computer back in working order.

LTT are no consumers and Apple know it, This iMac was nothing more than a cash cow for them to produce content and is bordering on malicious damage not accidental damage to show how crap the iMac is at upgrading.

 

At the end of the day, cry me a river, you are more than happy to drop over 100k on RED camera's, you killed a product in the process of trying to make money so get over it.

 

I wouldn't trust Louis with anything like, yes he can work running but this rears are atrocious which his link wires running around, melting factory diagnostic connects etc. The reason Apple don't supply individual parts to companies like Louis is because they want the the part replaced, not a temporary fix.

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43 minutes ago, iTzPrime said:

We are talking about a product aimed at professionals. Not consumers. No matter what happened to the iMac, they should at least give the option to repair it, even tho it might cost more than buying a new one. 

There is an option to repair it, just not one offered by Apple. You're free to let someone else repair it, even though this may void any warranty.

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13 minutes ago, Wano1997 said:

There is an option to repair it, just not one offered by Apple. You're free to let someone else repair it, even though this may void any warranty.

 

The only way you will get parts for this unit is from bricked hardware if Apple refuse to repair. Anything else you find in China etc will be an inferior knockoff that looks like the real thing. Apples power supply is exclusive to them, so is the main board and screen.

 

Lst's make no mistake guys, this has nothing to do with Apples reliability, this has to do with the LTT monkeys getting in over their heads yet again working on things they shouldn't touch and cutting cornerss to get videos out.

 

They could have done all the other "testing" first before stripping the machine down and bricking it.

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Posted

lol, should have commented on this thread instead of the other...

I totally agree with those saying apple doesn't have to fix it.

Also, i feel like a lot of people are confusing warranty and right of service

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Posted
2 hours ago, Wano1997 said:

You're free to let someone else repair it, even though this may void any warranty.

No, you're not - the parts are not available because Apple doesn't sell them or allow anyone to sell them as a third party. The warranty was already void when they broke it themselves.

Don't ask to ask, just ask... please 🤨

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3 hours ago, aokman said:

Seriously I have to ask how you guys became a tech site, you can barely do 1 rig builld without blowing something up and Linus and Luke are bordering on teenagers when it comes to modifying cases

l

m

a

o

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Posted (edited)
4 hours ago, aokman said:

I wouldn't trust Louis with anything like, yes he can work running but this rears are atrocious which his link wires running around, melting factory diagnostic connects etc. The reason Apple don't supply individual parts to companies like Louis is because they want the the part replaced, not a temporary fix.

A proper repair is one that is intended to be permanent in the service environment. You don't necessarily need the original part(part number based) if you can get something that meets all the requirements of the original. As an example, Louis mentioned that he ran a wire from one point to another because of a burnt trace. It may not be as elegant as the original(integrated into the PCB), but it performs all the requirements of the customer, and extends the life of the product.

 

This is also something observed in the military world as my workplace repairs military units, and sometimes we'll repair boards that have burnt traces. So instead of just outright replacing the part, we'll repair it and ensure all of the customer requirements are met. Or sometimes the customer will simply run a jumper wire to replace something else. 

 

In the case of an Apple product, if you have a blown cap, if you can get the same cap or another one that meets the specs of the original, all you're doing is removing the previous cap, and installing the new one. Even PCBs can be repaired if the damage isn't great enough.

 

Something else I want to mention is that you have a problem with Linus wanting to make money with his iMac. But that's not even relevant. Linus is still a paying customer, and they're denying service to a paying customer. It doesn't matter how you slice it out....He still paid for it. 

Edited by Godlygamer23
Added additional information.

"It pays to keep an open mind, but not so open your brain falls out." - Carl Sagan.

"I can explain it to you, but I can't understand it for you" - Edward I. Koch

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11 hours ago, Wano1997 said:

There is an option to repair it, just not one offered by Apple. You're free to let someone else repair it, even though this may void any warranty.

It is not about warranty! It is a pro product. Even when the warranty is expired or voided, you should be able to fix it. Apple not giving out the certifications or the parts, doesn't give you an option to repair. 

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7 hours ago, Godlygamer23 said:

Something else I want to mention is that you have a problem with Linus wanting to make money with his iMac. But that's not even relevant. Linus is still a paying customer, and they're denying service to a paying customer. It doesn't matter how you slice it out....He still paid for it. 

Let's start getting on content creators for using their products and not getting service. Hell, why stop there!? F#ck the hospitals for wanting to repair their oxygen lines.

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