Fried my 4000$ Xeon E5-2696 V4 (22 cores, 44 threads) :(

[Guest]

Yea it is slow, That was my only complaint.

It seems like their whole CS team is made of 20 baboons 

[Lays]

Going to contact intel Monday. Got it from a buddy of mine who runs a I.T. company. Kinda blew my year 

 

Intel will replace it, lots of my friends have killed CPU's and made them look much worse than that, and they've never had issues with RMA.

 

Just tell them it randomly died, no need to explain anything else.

 

 

What did you expect Asus to tell you other than to fuck off? Horrible company.

 

It was open box, why would they cover it at all? Lol.

[kameshss]

OMG dude. Bad.

 

I even saw your post on TOm's Hardware.

[Prysin]

somtimes, it does shock me how a company can legally say that "just because their product caused the death of another part doesnt mean its their fault" and get away with it.....

[NumLock21]

What the hell IT company? That chip isn't even on ARK yet.

It's a not existant cpu, thats a broadwell-e.

[Xenhat]

Good luck getting a CS representative that wants to touch that situation... A server part that doesn't exist yet, installed on an open box desktop motherboard.

[Mr.Meerkat]

I cringe on how a $4000 CPU just get's destroyed without seeing a second of usage...

[TetraSky]

It was open box, why would they cover it at all? Lol.

Open Box doesn't mean the warranty is gone.

It just mean that someone returned it after opening it. As long as it is sold from a store, and not a Refurb unit, he still gets the warranty.

[Dash Lambda]

It's a not existant cpu, thats a broadwell-e.

I know that. So I'm honestly confused.

We can trust pretty well that he actually has one for two reasons:

-The markings on the lid say it is that chip.

-He made a post about how it was fried, not bragging about his impossible CPU.

 

So... Where the hell did he get it?!

[Biggerboot]

I feel your pain, but you probably shouldn't have been sold the CPU in the first place, and trying it on a board that obviously has no firmware for the thing yet.  I would actually not tempt fate yet and wait for the CPU to release so you have a slight chance of Intel covering it.

[Godlygamer23]

somtimes, it does shock me how a company can legally say that "just because their product caused the death of another part doesnt mean its their fault" and get away with it.....

And I think ASUS did cause it. The user should be getting some sort of refund for this from Newegg, ASUS, and/or Intel.

[Guest Generallee]

So yep, bought an open box Asus X99-Deluxe motherboard from newegg. Installed my newly bought 2696 V4 in it and upon first boot instantly fried the cpu... Asus said that it's not in there policies to replace collateral parts and newegg said they don't know whose fault it is so they won't cover any damages besides replacing the mobo. Asus and Newegg really coming through for me, way to go guys....

 

So you bought a used motherboard for a 4000$ new CPU ?

[Biggerboot]

And I think ASUS did cause it. The user should be getting some sort of refund for this from Newegg, ASUS, and/or Intel.

 

I think his best shot is intel, even if it took forever.  In any other scenario I would say Asus is responsible, but this board could very well be incompatible with Broadwell-e CPUs.

[NumLock21]

I know that. So I'm honestly confused.

We can trust pretty well that he actually has one for two reasons:

-The markings on the lid say it is that chip.

-He made a post about how it was fried, not bragging about his impossible CPU.

 

So... Where the hell did he get it?!

A few post up, from his friend who works at some IT company and he paid for the cpu. Not sure if he actually paid the full 4K, a fraction of the price or got it for free. From OP profiles he's only 19 (maybe not real age). Do you have $4,000 just to spend on a cpu at that age? 99% of us during that age probably don't have $4,000 to spend on a cpu. And if he has, I doubt he'll get a open box motherboard.

[Dash Lambda]

A few post up, from his friend who works at some IT company and he paid for the cpu. Not sure if he actually paid the full 4K, a fraction of the price or got it for free. From OP profiles he's only 19 (maybe not real age). Do you have $4,000 just to spend on a cpu at that age? 99% of us during that age probably don't have $4,000 to spend on a cpu. And if he has, I doubt he'll get a open box motherboard.

I know he said he got it from a friend. That doesn't explain how his friend got it in the first place, though...

 

Maybe he had a little over $4,000, saw the opportunity to get the most ridiculous CPU in existence, got it, then had to budget out the rest?

[Nena Trinity]

Bad luck sorry to hear that...

[Bouzoo]

This CPU is not still released so if it was a sample the person you got it from might get into trouble for giving it away and might get on Intel's blacklist or something similar. Tbh people at Tom's Hardware told you everything there is to know, considering it was not released/bought I don't think Intel will (want to) help you, also there are few more problems and informations that need to be confirmed:

 

http://www.tomshardware.co.uk/answers/id-2932438/fried-4000-xeon-2696-cores-threads.html

 

1. Intel's ARK site currently does not list any Xeon E5-2600 series v4's, which means they haven't yet been released. The Xeon E5 v4 that is 22-cores @ 2.2 3.6GHz will be the E5-2699 v4. There is an E5-2696 but it is v3 and 18-core.

 

2. The ASUS X99 Deluxe motherboard is listed as supporting i7- v3's. Xeon E5- v3's are a maximum of 18 cores. However, of the 1,003 tests of the ASUS X99 Deluxe, there are 3 tests with Xeon's E5's, one of them being an E5-2699 v3 18-core. The CPU score is 19847 which is somewhat below the average rating of 20594.

 

Is it possible you have installed an engineering sample on a motherboard that does not support it?

 

Sorry for the troubles, but the conditions seem unconventional.

 

So I did a bit more reading into it: http://wccftech.com/intel-broadwell-ep-xeon-e5-2698-v4-...

This is a more recent article than the one you linked, and it explicitly states the processor works on the C610 chipset. Not X99.

The E5 1600 v4 series will have upto 8 cores whieas the 2600v4 series will rock upto 22 cores and have full support of DDR4 2400 memory. The platform will be compatible with the C610 series chipset. 

 

I know you read that so sadly there is a chance it might be your fault. Either way I hope it gets resolved positively. Keep us posted about the outcome.

[ThomasD]

somtimes, it does shock me how a company can legally say that "just because their product caused the death of another part doesnt mean its their fault" and get away with it.....

that is what you can do when you have an entire department of attorneys on salary.

[Sauron]

What? Is broadwell-e out? Didn't even know this cpu was on sale, it doesn't even appear on ark... how did you get your hands on one?

 

and it's definitely dead and out of warranty. And I'm not convinced it's officially supported since it's not out yet...

[chriz]

Would it be possible that the open-box motherboard was set to over clock the previous CPU it was booted on and then at first boot, the xeon took in the same voltages which could have fried it?

[StevenSensei]

Any update from OP about this? Did it get resolved? Did intel make it all better? Did he/she get told to go jump in a lake for using an unsupported processor? The suspense is killing me! According to the profile OP hasn't been here since January 10th. We may never know

[skatblast]

12 minutes ago, Papakuma said:

Any update from OP about this? Did it get resolved? Did intel make it all better? Did he/she get told to go jump in a lake for using an unsupported processor? The suspense is killing me! According to the profile OP hasn't been here since January 10th. We may never know

Before you posted this i didnt even look at the date. The necro was strong in this one.

[nom_nom]

On 14-3-2016 at 3:36 AM, Papakuma said:

Any update from OP about this? Did it get resolved? Did intel make it all better? Did he/she get told to go jump in a lake for using an unsupported processor? The suspense is killing me! According to the profile OP hasn't been here since January 10th. We may never know

2696 v3/v4 is an OEM cpu ( otherwise identical to the 2699 specswise ) so expect no love from intel. Maybe throught the OEM the cpu came from..