EA, the future of the gaming industry!

[magicbennie]

Wow EA, you have really outdone yourself here!

info: Your approximate wait time is 0 minute.info: You are now ready to chat with Ajay.Ajay: Thanks for contacting EA Customer Experience, my name is Ajay. How may I assist you today?you: HelloAjay: Helloyou: Error: 10048 when trying to purchase bf4you: I understand this is a problem lots of people are having, just would have thought i would be fixed by nowyou: *itAjay: Okay,No need to worry.I'm here to help you.Ajay: May I know which browser you use for purchase the game ?you: ChromeAjay: Okay,Then please change your browser and also delete all temporary file.Ajay: And restart you PCyou: use internet explorer?Ajay: Yesyou: Im not sure restarting my computer will help, it on your end, not mine :Pyou: i'll try that now...you: Plus, i have also tried this thru the origin clientAjay: Don't worry it will works,Because sometimes browser not support some files and also some temporary file in the system create the problems.Ajay: And also delete your payment method and then again add.you: Nopeyou: didn't work :(Ajay: Have you delete all your payment and then add again ?you: yep :(you: "We're unable to process your payment right now. Use a different payment method or try again later. [ref. #10048]"Ajay: How you delete your  payment method ?you: I have tried both the credit card and paypalAjay: Let me knowAjay: Go to your origin account and delete your payment method please.you: I told it not to save my payment detailsyou: so there is none thereAjay: OkayAjay: Have your restart your PC. After delete all temporary file or clear cache.you: I cleared the temp/cache and its still not working...you: Restarting my computer wont fix the problem, i know this, i am a tech guy :Pyou: I used paypal this time and got:you: We're unable to process your payment right now. Use a different payment method or try again later. [ref. #10048]Ajay: When you restart your PC then RAM will be work smoothly and also some default file will be automatically remove on your system.Ajay: Once tey to restart if you have done all the troubleshooting.I'm sure it will works.you: Ok, im doing this on a different computer, so gimme a second to restart it... (I lied.)you: Right, restarted. Let me give it a shot now... (LOL)Ajay: Okayyou: I cleared the cache again just to be sureyou: Nope: We're unable to process your payment right now. Use a different payment method or try again later. [ref. #10048]Ajay: Okay then I'm providing you a specialist support contact number.They will resolve your issue.Ajay: may I know which country you belong ?you: New ZealandAjay: This is the contact number "(0) 9951 8377" but you can contact only "): 9AM-9PM GMT, MON-SAT"you: Is that a New Zealand number?Ajay: Yesyou: so... 099518377?Ajay: YesAjay: Is there anything else that I can answer for you?you: I called that number.. it wont workyou: you might want to check that u got the right numberAjay: "	0870 243 2435" Try thisyou: Number still does not existyou: :(you: BTW, that appears to be EA's UK numberAjay: Reallyyou: yupAjay: Then please try again later may there is some technical problems that you face.Ajay: I apologize for the inconvenience caused.you: Do you know why this is happening? Whats causing the problem?Ajay: Yeah this happen just because of  system problems.you: Thats pretty vague...you: Funny how steam does not have this problem, aye?<I Left>

"Yeah this happen just because of system problems."

 

 

Gotta love EA.

[helping]

Yay another EA hatewagon circlejerk 

 

let me get something to eat so we can relish comfortably in the unrest. 

[Cryptonite]

Wow EA, you have really outdone yourself here!

Snip

"Yeah this happen just because of system problems."

 

 

Gotta love EA.

Technical support usually means those who know how to turn on a computer. It's common everywhere for support to be on this level.

[Arshdeep]

Call your self techie. and respect the EA tech to be smart? You *are techie, so you should know they are not the best out their...

just manuals.

 

By the way, I think either steam blocked my whole credit c. form their data base, because none of the accounts worked. I had to buy *a game on game fly and activate it on steam.

[zip2k4]

'tis normal unfortunately, I had this chat with EA's rep before because a game on origin didn't show up even after 3 days of purchase, they told me it's my computer's fault for not registering...

[Akolyte]

DAMN! And every online store will have issues.  Its a matter of will they fix it if your contact the support team,  EA really has ruined the game industry.   But one day EA will go bankrupt and they will know pretty damn well why they are...  

[TheSLSAMG]

Circlejerk.

 

It's a sale, alright. You can't expect their servers to be rock solid. Steam has had many issues as well.

[JLCitadel]

Yay another EA hatewagon circlejerk 

 

let me get something to eat so we can relish comfortably in the unrest. 

 its funny cause i just finished a bag of cheetos and was licking my orange fingers like the fat fuck i am.

 

EA

 

The future is now.

Atleast problems from the future are here now, and they don't know how to fix them.

[MeltyMoon]

We really need to stop creating these threads. But it's a tech support guy, usually they are useless..

[JLCitadel]

We really need to stop creating these threads. But it's a tech support guy, usually they are useless..

 

I'm at 44 days wasted on anime.. you've got far to go my young padawon.

 

OT: Honestly it's no surprise. Customer service support sucks for almost every company, that's where they save a lot of money. It only shows so much on big sale days when everyones having a problem .

 

http://myanimelist.net/profile/Luclocke

[Ookami]

If i only didnt bought BF4 My goddamn 40 bucks...

[TopplesS]

Wow EA, you have really outdone yourself here!

"Yeah this happen just because of system problems."

 

 

Gotta love EA.

Just bought two licenses perfectly fine.. Must have had the issues sorted before I did  :lol:

[miyabwah]

EA hate threads are so last week.

[magicbennie]

Really? REALLY?

 

Let me have the expectation that any online store will not be nuked like Japan when initiating a sale with many of 2013's sought after titles go up to 60% off.

 

Steam has problems with every sale, so don't act so surprised. Fucking hell.

They need to be better prepared for it. Their customer support sucks (Surprise, Surprise).

 

They initiate the sale, they should have the hardware to handle it.

 

It should be their top priority to fix this, as they are losing money.

[Giddyguy]

I am sorry guys, I just purchased Madden 25 for my xbox 360 today because it was on sale on amazon. I'm a big football fan (american, though i used to play futbol) and the last game I've got is madden 10. I'm sorry i supported this subpar company but they force you to by monopolizing the market

[Slinkey]

Will say this, Steam has had so many flops before it became what it is today.

Even now I still hate steam, have to update that piece of shit everyday even.

[LePawel]

Well, when my C&C Generals + ZH CD-keys did not work online I got new ones within 2 minutes from EA, including making a photo of the game box with my signature next to it and uploading it to the chat.

As much as I hate them for cancelling C&C, I do give them credit for hiring at least 1 smart guy in the tech support.

[iSuzak]

Actually i did have a problem with my account and my Battlefield 4 license (because i screwed up) and they resolved my problem pretty quickly, so i'm pretty happy with their customer service.

[Hazy125]

Definitely the future, they're the first company to try and have a unanimous frame rate of 30fps across all platforms, innovation

[Najuno]

EA rocks in every possible way !

[DarrenP]

Wow EA, you have really outdone yourself here!

info: Your approximate wait time is 0 minute.info: You are now ready to chat with Ajay.Ajay: Thanks for contacting EA Customer Experience, my name is Ajay. How may I assist you today?you: HelloAjay: Helloyou: Error: 10048 when trying to purchase bf4you: I understand this is a problem lots of people are having, just would have thought i would be fixed by nowyou: *itAjay: Okay,No need to worry.I'm here to help you.Ajay: May I know which browser you use for purchase the game ?you: ChromeAjay: Okay,Then please change your browser and also delete all temporary file.Ajay: And restart you PCyou: use internet explorer?Ajay: Yesyou: Im not sure restarting my computer will help, it on your end, not mine :Pyou: i'll try that now...you: Plus, i have also tried this thru the origin clientAjay: Don't worry it will works,Because sometimes browser not support some files and also some temporary file in the system create the problems.Ajay: And also delete your payment method and then again add.you: Nopeyou: didn't work :(Ajay: Have you delete all your payment and then add again ?you: yep :(you: "We're unable to process your payment right now. Use a different payment method or try again later. [ref. #10048]"Ajay: How you delete your  payment method ?you: I have tried both the credit card and paypalAjay: Let me knowAjay: Go to your origin account and delete your payment method please.you: I told it not to save my payment detailsyou: so there is none thereAjay: OkayAjay: Have your restart your PC. After delete all temporary file or clear cache.you: I cleared the temp/cache and its still not working...you: Restarting my computer wont fix the problem, i know this, i am a tech guy :Pyou: I used paypal this time and got:you: We're unable to process your payment right now. Use a different payment method or try again later. [ref. #10048]Ajay: When you restart your PC then RAM will be work smoothly and also some default file will be automatically remove on your system.Ajay: Once tey to restart if you have done all the troubleshooting.I'm sure it will works.you: Ok, im doing this on a different computer, so gimme a second to restart it... (I lied.)you: Right, restarted. Let me give it a shot now... (LOL)Ajay: Okayyou: I cleared the cache again just to be sureyou: Nope: We're unable to process your payment right now. Use a different payment method or try again later. [ref. #10048]Ajay: Okay then I'm providing you a specialist support contact number.They will resolve your issue.Ajay: may I know which country you belong ?you: New ZealandAjay: This is the contact number "(0) 9951 8377" but you can contact only "): 9AM-9PM GMT, MON-SAT"you: Is that a New Zealand number?Ajay: Yesyou: so... 099518377?Ajay: YesAjay: Is there anything else that I can answer for you?you: I called that number.. it wont workyou: you might want to check that u got the right numberAjay: "	0870 243 2435" Try thisyou: Number still does not existyou: :(you: BTW, that appears to be EA's UK numberAjay: Reallyyou: yupAjay: Then please try again later may there is some technical problems that you face.Ajay: I apologize for the inconvenience caused.you: Do you know why this is happening? Whats causing the problem?Ajay: Yeah this happen just because of  system problems.you: Thats pretty vague...you: Funny how steam does not have this problem, aye?<I Left>

"Yeah this happen just because of system problems."

 

 

Gotta love EA.

You do realize that in 99% of tech support environments the people are level one tech supports, They are reading from a script. 

[lukeptba]

Will say this, Steam has had so many flops before it became what it is today.

Even now I still hate steam, have to update that piece of shit everyday even.

This, Steam used to be absolutely shit (around the time it had the olive colour.)

Maybe Origin is just having it's own 'suck period' before it becomes a real contender.

[tobben]

black friday deal.. bf4 60% off, i think to myself oh! i should actually buy this!, then on second thought .. origin, yah no thanks, il stay away....

[silencerbob]

Call centers / online help centers are setup as damage mitigation almost 100% of the time... I work in a call Centre and I have no control over the level of service I give. The system is set up to be a money maker and the minimum wage workers are fodder for angry customers when it all goes to hell.

[DaRk0]

Well I used EA tech support a few times and never had problems with them, so I guess user experience may differ from person to person.