does samsung refund w10?

[12345678]

by googling I haven't found any dedicated page...

 

w10 = windows 10

 

I don't need it, I don't use it, companies here are required to refund it if you aren't going to use it, but I can't find the page

[Middcore]

We're going to need much more context and detail about what you're asking. 

 

I presume you are not asking about this ultrasound machine, which is the only thing that comes up on a Google search for "Samsung w10." 

[svmlegacy]

6 minutes ago, 12345678 said:

by googling I haven't found any dedicated page...

 

w10 = windows 10

 

I don't need it, I don't use it, companies here are required to refund it if you aren't going to use it, but I can't find the page

Try calling their customer support.

[Middcore]

5 minutes ago, 12345678 said:

by googling I haven't found any dedicated page...

 

w10 = windows 10

 

I don't need it, I don't use it, companies here are required to refund it if you aren't going to use it, but I can't find the page

 

How did you acquire Windows 10 from Samsung? 

 

Where is "here"? 

 

Is this some scenario where you bought a Samsung laptop with Windows 10 preinstalled and now you want to install Linux so you think Samsung owes you the price of a copy of Windows? 

[Lurick]

If you're in Europe and you're referring to the directive from 2005, it's been ruled that they do NOT have to refund you:

 

http://cdn.arstechnica.net/wp-content/uploads/sites/3/2016/09/deroo-blanquart-sony-ruling-cjeu.pdf

https://arstechnica.com/tech-policy/2016/09/sony-wins-pre-installed-software-windows-battle-cjeu/

[Middcore]

8 minutes ago, svmlegacy said:

Try calling their customer support.

 

What a fun interaction this is likely to be for both OP and the hapless customer service rep. 

[svmlegacy]

Just now, Middcore said:

What a fun interaction this is likely to be for both OP and the hapless customer service rep. 

This is a legitimate process required by law in some countries, when buying a new system with Windows shipped preinstalled.

If OP indeed lives in a country where this policy exists or is required by law, the CS agents should be trained to deal with it.

[ryao]

6 hours ago, Lurick said:

If you're in Europe and you're referring to the directive from 2005, it's been ruled that they do NOT have to refund you:

 

http://cdn.arstechnica.net/wp-content/uploads/sites/3/2016/09/deroo-blanquart-sony-ruling-cjeu.pdf

https://arstechnica.com/tech-policy/2016/09/sony-wins-pre-installed-software-windows-battle-cjeu/

The Windows EULA used to have a refund clause, but Microsoft removed it with Windows 10 if I recall.

[LogicalDrm]

Unless you buy directly from Samsung, no. The store might honor it. But you aren't gonna get huge amount. The baked-in price for OEM OS is about $50. This is based on the Intel PC sticks which had pre-installed Linux option.

[12345678]

9 hours ago, svmlegacy said:

This is a legitimate process required by law in some countries, when buying a new system with Windows shipped preinstalled.

yeah it's a thing in fact, though not always manufacturers like that

https://fsfe.org/news/2021/news-20210302-01.en.html#:~:text=In a historic judgment in,15%2C000 euros to the FSFE.

9 hours ago, svmlegacy said:

If OP indeed lives in a country where this policy exists or is required by law, the CS agents should be trained to deal with it.

better than dealing with endless questions or with people who are really sure that thing is not a thing

[Donut417]

16 hours ago, svmlegacy said:

This is a legitimate process required by law in some countries, when buying a new system with Windows shipped preinstalled.

If OP indeed lives in a country where this policy exists or is required by law, the CS agents should be trained to deal with it.

Ehhhhh. Not necessarily. I worked tech support for a company and we would sometimes get calls from the UK. They would quote that sales of goods act like it was gospel. Being a US citizen, had no idea what that was till I googled it. 

[Mark Kaine]

20 hours ago, Lurick said:

If you're in Europe and you're referring to the directive from 2005, it's been ruled that they do NOT have to refund you:

 

http://cdn.arstechnica.net/wp-content/uploads/sites/3/2016/09/deroo-blanquart-sony-ruling-cjeu.pdf

https://arstechnica.com/tech-policy/2016/09/sony-wins-pre-installed-software-windows-battle-cjeu/

Italy is in europe last time i checked…

10 hours ago, 12345678 said:

yeah it's a thing in fact, though not always manufacturers like that

https://fsfe.org/news/2021/news-20210302-01.en.html#:~:text=In a historic judgment in,15%2C000 euros to the FSFE.

 

well, let us know how it goes, imo you're definitely entitled for a refund if we follow this Monza case and good luck!

[Lurick]

29 minutes ago, Mark Kaine said:

Italy is in europe last time i checked…

well, let us know how it goes, imo you're definitely entitled for a refund if we follow this Monza case and good luck!

Europe wide directive is not the same as a country specific ruling. OP never told us where they were so....

[Mark Kaine]

24 minutes ago, Lurick said:

Europe wide directive is not the same as a country specific ruling. OP never told us where they were so....

yeah, true… its a precedence, but not sure how much that counts.

 

Also it seems weird to have a law and then not follow it due to a "directive" why even have the law then.

[Lurick]

6 minutes ago, Mark Kaine said:

yeah, true… its a precedence, but not sure how much that counts.

 

Also it seems weird to have a law and then not follow it due to a "directive" why even have the law then.

I think it's because the directive Europe wide was removed in 2016 so Italy (at least) stepped in with this ruling saying that they still have to do it inside Italy at least. Not sure how all that stuff inter-meshes within the rest of Europe though but yah, confusing to say the least, lol.

[12345678]

2 hours ago, Lurick said:

I think it's because the directive Europe wide was removed in 2016 so Italy (at least) stepped in with this ruling saying that they still have to do it inside Italy at least. Not sure how all that stuff inter-meshes within the rest of Europe though but yah, confusing to say the least, lol.

welcome to italy

[thewelshbrummie]

Simply put, the Ars Technica article linked above covers everything within the EU. There's an early comment on the article that highlights the main point, that the computer is sold as a single package and not parts to assemble which includes the OS as one of those parts. In the specific example mentioned the complainent didn't like Sony's offer to cancel the transaction and wanted to buy the PC but not pay for the OS, for which Sony is entitled to say no.

 

Therefore, if you're in Europe, you're not entitled to an OS refund and there's no obligation for Samsung to do anything about it.

12 hours ago, Lurick said:

I think it's because the directive Europe wide was removed in 2016 so Italy (at least) stepped in with this ruling saying that they still have to do it inside Italy at least. Not sure how all that stuff inter-meshes within the rest of Europe though but yah, confusing to say the least, lol.

 

From https://europa.eu/european-union/law/legal-acts_en

 

Quote

 

Directives

A "directive" is a legislative act that sets out a goal that all EU countries must achieve. However, it is up to the individual countries to devise their own laws on how to reach these goals. One example is the EU consumer rights directive, which strengthens rights for consumers across the EU, for example by eliminating hidden charges and costs on the internet, and extending the period under which consumers can withdraw from a sales contract.

 

Which implies that EU member countries have some discretion in the method, but that they are supposed to treat directives as recommendations for laws they should pass.

 

However, it REALLY helps if you actually bother to tell us where you are - vauge mentions of "here" or the now popular "in my country" just don't cut it if you're asking a question and want people to be able to answer it accurately. We need to know which country to hav a chance at answering it correctly.

[The_russian]

How does that law make sense? As @thewelshbrummie mentioned “the computer is sold as a single package and not parts to assemble which includes the OS as one of those parts.” Why should you be able to refund the preincluded OS? Can you get a refund for just the power supply if you don’t like it? That’s also part of the package and is necessary for the computer to work, so what’s the difference? That’s like buying a car at a dealership, syphoning the gasoline out of it, bringing the gasoline back to the dealer and asking for a refund.

[Mark Kaine]

9 hours ago, The_russian said:

Why should you be able to refund the preincluded OS? Can you get a refund for just the power supply if you don’t like it? That’s also part of the package and is necessary for the computer to work, so what’s the difference?

because  you *need* the power supply, you do *not* need windows when there are free alternatives.

That was easy, not sure why thats hard to understand ?

 

 

[Donut417]

1 minute ago, Mark Kaine said:

because  you *need* the power supply,

Nope. What if you have a power supply already? Its just like What if you had an OS. 

[Mark Kaine]

6 minutes ago, Donut417 said:

Nope. What if you have a power supply already? Its just like What if you had an OS. 

You cant really compare hardware with software  in that way, the OS is just bundled / tacked on. 

 

I mean a better law would be that both would be offered, system + software , and system without  software  (for a cheaper price obviously) but still its not a hard concept to grasp if someone wants to buy a PC they dont necessarily also want to buy an operating system.