Oneplus starts digging! Ignores all RMA requests for One

[The Crazed Child]

[Hulk]

This sounds almost as bad as my ongoing experience with Newegg...

[Misanthrope]

Random Chinese company turns unreliable? Oh.... What a shock...

[PhantomChevron]

You'd probably be surprised as to how many things are actually made in China.

Almost everything is made in china, I know that

[dizmo]

Surpriiiiiise!

Boy am I glad I jumped ship when they just put out a slightly modified Find 7. Yeah, 5" phone my ass. No way a phone bigger than a Note feels like a 5" device.

 

 

I knew it, oneplus one is a fucking shit company! I told you all not to buy it! They are china for effs sake

It has nothing to do with them being Chinese...

 

The guy at Reddit surely has no idea, lol... If I would have gotten a batch file, I would have checked the contents of it with the Editor instead of blindly flashing it. If it would have said "fastboot erase xxxx", okay, but flashing a batch file you have not even checked it or know how it works in generally is just stupid and he should not cry afterwards.

Not everyone is that tech saavy. A huge majority of people would have no idea how to do that, and would simply follow what they said to do.
He's absolutely right. There should have been some kind of warning that it will flash the device and erase everything on it.

Companies have been successfully sued for less.

 

Why are we surprised their customer support sucks?

 

They are a brand new company, give it some time. This is literally their first product, i think you need to lower your expectations a touch

Start up is when customer service matters the absolute most.

It's what will make or break a company, and honestly it looks like they're heading down the dark path.

[TroubleKlef]

Looks like One+One has now become.

 

One - One ( ͡° ͜ʖ ͡°)>⌐■-■

 

 

Zero customers service. 

[Deletive]

These guys are making a single digit figure per phone. I'm not surprised their customer service isn't amazing.

[flibberdipper]

OnePlus can die in a hole as far as I am concerned.

[xtroria]

Honestly if you think you could buy a phone for $350 from a rather not so big company, hoping for a level of customer service of multi billion dollar company like apple or samsung, you're really going to have a bad time.

I'm typing this right now with my one+ one and it has 0 problem. It's true that it takes almost a month for the company to process your RMA, but for a company that produces a phone, ship it to warehouse and then shortly after that to customer, it's not surprising really.

This company takes very little profit for each phone produced after all

[PhantomChevron]

OnePlus can die in a hole as far as I am concerned.

This

[biggiebody]

so glade I decided not to buy the 1+1 and went a different route.

[NoNameYet]

I don't want to defend OnePlus but i have also had bad experience with samsung. I have bought my Samsung Galaxy S2 in summer 2011. After half a year it suddenly dropped it's IMEI. So i decided to send it to Samsung. They have blamed me for destroying it (damaged by water; irreparable), fixed nothing and charged me 30€. The point is: I rooted it & fixed it myselfe! The devices has worked from then on and still does.
PS: They have not refunded me those 30€...

[MoonSpot]

Fine so y'all are worried that your 350 dollar device won't be perfect out of the gate and you may have to endure a bad RMA experience. There is an option to lower your risks substantially while still being able to try the oneplus one device.

Buy 2 of them.

Just as expensive as buying 1 of the flagships, give or take a little bit. AND, you may even get the 99 out of 100 chance of getting 2 perfectly fine phones, and can sell the extra one to a family member or friend to recoup its cost.

[ShadowCaptain]

 Using LiPo batteries which is not only dangerous but overkill for a smartphone with no real benefit,

 

You realise tons of smartphones use LiPo right? iPhone 6, HTC One, Moto X

[LukaP]

so glade I decided not to buy the 1+1 and went a different route.

[Majinferno]

Surpriiiiiise!

Boy am I glad I jumped ship when they just put out a slightly modified Find 7. Yeah, 5" phone my ass. No way a phone bigger than a Note feels like a 5" device.

It has nothing to do with them being Chinese...

Not everyone is that tech saavy. A huge majority of people would have no idea how to do that, and would simply follow what they said to do.

He's absolutely right. There should have been some kind of warning that it will flash the device and erase everything on it.

Companies have been successfully sued for less.

Start up is when customer service matters the absolute most.

It's what will make or break a company, and honestly it looks like they're heading down the dark path.

Didn't really read much of that, but the Oneplus one is a 5.5" phone. It was never advertised as a 5" phone :l

They really do need to put money into support. However, with a marketing budget of only 300$ and not a huge profit margin, they might not be able to squeeze much.

Oneplus opened up pandora'a box with that price range. It's a double edged sword that can either make or break their company depending on how they execute and manage.

[Valentyn]

Whelp! I do like my OnePlus 1, and have been using it for months now. I might just go back to an iPhone if it dies and they don't help me.

[steffen_anywhere]

I knew it, oneplus one is a fucking shit company! I told you all not to buy it! They are china for effs sake

 

What is wrong with China bro...?

[LukaP]

What is wrong with China bro...?

nothing inherently. but the ratio of good to bad companies there is waaay lower than elsewhere

[steffen_anywhere]

Also, One Plus has been worse than Ubi as a company tbh. I would've never bought a phone from them anyways...

[nick99n]

Why are we surprised their customer support sucks?

 

They are a brand new company, give it some time. This is literally their first product, i think you need to lower your expectations a touch

i can partly agree with this but some guys said they are waiting for over a week and a half ,i think they deserve an answer 

[Derangel]

Why are we surprised their customer support sucks?

 

They are a brand new company, give it some time. This is literally their first product, i think you need to lower your expectations a touch

 

Bull. A customer should NEVER just have to accept that a company has bad support. If you can't properly support your products don't bloody release them until you can. Having some minor issues with support is understandable for a new company, downright bad support is not excusable.

[Octavialicious]

Well, I guess the Nexus 6 looks better anyways....

[Thony]

So glad i dont have hands for 5.5" screen.

Im happy with my Nexus 5 here

[wpirobotbuilder]

how did people not see this whole one plus one buble bursting top of the line phone for 350.....there has to be a catch

The catch is that their margins are very low. They were originally going to sell it for $500, but kept revising that down. They also don't market -- all sales are done through their website which cuts out a lot of middlemen. That allows them to turn a profit and/or invest more in development.

 

As far as customer support goes, they're a very new company. This is their first product. You should expect a backlog for customer support and RMAs as they work through issues, but they should definitely be addressing the issues better.

 

I don't think anyone expected this phone to be meant for everyone -- the phone is targeted at the tweakers and tech enthusiasts. If you want a relatively flawless experience, get an iPhone, S5, or anything else.