Intel recalls Xeon...

[NumLock21]

more specifically the E-2274G which runs at 4ghz and turbos up to 4.9ghz. There is nothing wrong with the cpu, it's the cooler they're bundled with. Intel has thought it was a good idea to bundled their very bottom of the bin stock cooler, rated for tdp of 65w or lower, with that xeon which has a tdp rating of 88w 83W.

Intel does have much "beefier" coolers like those with cooper cores and larger heatsinks, not sure why they don't use those.

As for what happens to them recall xeon e-2274g

Quote

The boxed SKU of the E-2274G, which includes a stock cooling solution, has been marked as "discontinued" and "end of life." Intel is offering an E-2274G tray processor (chip-only) as replacement for the returned inventory.

So box xeon with fan and 3 year warranty, becomes oem xeon with no fan, and 1 year warranty.

 

https://www.techpowerup.com/261168/intel-recalls-boxed-xeon-e-2274g-processors-due-to-inadequate-stock-cooler-effectiveness

[Herman Mcpootis]

 

[NumLock21]

2 minutes ago, Herman Mcpootis said:

remember when intel gave these out as stock coolers?

 

I think that's only for the $999 extreme editions.

[Herman Mcpootis]

Just now, NumLock21 said:

I think that's only for the $999 extreme editions.

pretty much, but at least they were actually trying then. Now, you don't even get any cooler on the HEDT CPUs  

[Bombastinator]

1 hour ago, NumLock21 said:

more specifically the E-2274G which runs at 4ghz and turbos up to 4.9ghz. There is nothing wrong with the cpu, it's the cooler they're bundled with. Intel has thought it was a good idea to bundled their very bottom of the bin stock cooler, rated for tdp of 65w or lower, with that xeon which has a tdp rating of 88w.

Intel does have much "beefier" coolers like those with cooper cores and larger heatsinks, not sure why they don't use those.

As for what happens to them recall xeon e-2274g

So box xeon with fan and 3 year warranty, becomes oem xeon with no fan, and 1 year warranty.

 

https://www.techpowerup.com/261168/intel-recalls-boxed-xeon-e-2274g-processors-due-to-inadequate-stock-cooler-effectiveness

That’s not a replacement, or a recall solution.  They’re not actually fixing the problem, they're avoiding responsibility for the problem and pushing it onto consumers.  The whole point of a recall is to avoid a lawsuit.  This one won’t do it.  

[NumLock21]

3 hours ago, Bombastinator said:

That’s not a replacement, or a recall solution.  They’re not actually fixing the problem, they're avoiding responsibility for the problem and pushing it onto consumers.  The whole point of a recall is to avoid a lawsuit.  This one won’t do it.  

What the hell are you talking about?

[mr moose]

3 hours ago, NumLock21 said:

What the hell are you talking about?

Intel are not fixing the problem of a fan being undersized, they are simply recalling the whole package and giving the customers a cpu only (that they already had)  Unless each customer gets a discount/reimbursement for having their purchase downgraded to a chip with a shorter warranty and having had their fan taken away then they have essentially tried to cut losses on replacing whole parts by half a recall which has the same result as simply changing the product description.

[Bombastinator]

3 minutes ago, mr moose said:

Intel are not fixing the problem of a fan being undersized, they are simply recalling the whole package and giving the customers a cpu only (that they already had)  Unless each customer gets a discount/reimbursement for having their purchase downgraded to a chip with a shorter warranty and having had their fan taken away then they have essentially tried to cut losses on replacing whole parts by half a recall which has the same result as simply changing the product description.

if the chip was previously available separately they might possibly be able to get away with refunding the price difference, but there’s still the 3 year warranty problem.  They’re probably going to have to refund the difference AND honor the 3 year warranty.  Or provide a usable cooler and provide the warranty.  Don’t know why they just didn’t do that.  Treat it as a cooler only recall.   Would have been easier and cheaper for everyone.  A lot of people who used better than stock coolers wouldn’t have even bothered with the return as all they would get is a cooler they weren’t going to use anyway.  Stupidity at high pay grades.

[mr moose]

5 minutes ago, Bombastinator said:

if the chip was previously available separately they might possibly be able to get away with refunding the price difference, but there’s still the 3 year warranty problem.  They’re probably going to have to refund the difference AND honor the 3 year warranty.  Or provide a usable cooler and provide the warranty.  Don’t know why they just didn’t do that.  Treat it as a cooler only recall.   Would have been easier and cheaper for everyone.  A lot of people who used better than stock coolers wouldn’t have even bothered with the return as all they would get is a cooler they weren’t going to use anyway.  Stupidity at high pay grades.

 

I wonder if the boxed product only had a 1 year warranty for the CPU and 3 years for the cooler?  Either way they can't just take the cooler back and say suck it up.  They must replace the cooler with one that does the advertised job.

 

 

[Bitter]

Are they giving any compensation for a shorter warranty and no cooler, such as a partial refund on purchase price? Seems a little bait and switchy but that's  not the correct legal term.

[Bombastinator]

59 minutes ago, mr moose said:

 

I wonder if the boxed product only had a 1 year warranty for the CPU and 3 years for the cooler?  Either way they can't just take the cooler back and say suck it up.  They must replace the cooler with one that does the advertised job.

 

 

If the cpu only ever had a 1 year warranty they may not even be challenged.   Possible non problem.  Still easier to just send out appropriate coolers.  I suspect a lot of users don’t really care though.  Intel coolers are what more or less created the aftermarket cooler market by being so lame.

[NumLock21]

1 hour ago, mr moose said:

Intel are not fixing the problem of a fan being undersized, they are simply recalling the whole package and giving the customers a cpu only (that they already had)  Unless each customer gets a discount/reimbursement for having their purchase downgraded to a chip with a shorter warranty and having had their fan taken away then they have essentially tried to cut losses on replacing whole parts by half a recall which has the same result as simply changing the product description.

Intel is recalling doesn't mean the customer is forced to return it. It's a Xeon, that's will be installed into workstations or severs already with better cooling. Those who buys them for their personal system, I'm pretty positive they know what they're doing, and will use a better cooler in the first place.

[Master Disaster]

1 hour ago, mr moose said:

 

I wonder if the boxed product only had a 1 year warranty for the CPU and 3 years for the cooler?  Either way they can't just take the cooler back and say suck it up.  They must replace the cooler with one that does the advertised job.

 

 

While I don't disagree with you remember that we're talking about America here, they have NO WHERE NEAR the same level of consumer protection as Europe & Australia do.

 

Technically they don't have to do anything, they just risk a class action as a result.

[Master Disaster]

2 minutes ago, NumLock21 said:

Intel is recalling doesn't mean the customer is forced to return it. It's a Xeon, that's will be installed into workstations or severs already with better cooling. Those who buys them for their personal system, I'm pretty positive they know what they're doing, and will use a better cooler in the first place.

Thats not the point though, if the product has a manufacturer defect then it should be up to said manufacturer to fix it, at least so the product is as advertised.

[NumLock21]

6 minutes ago, Master Disaster said:

Thats not the point though, if the product has a manufacturer defect then it should be up to said manufacturer to fix it, at least so the product is as advertised.

There is nothing wrong with the CPU and the cooler, both have no defects. The problem is Intel is bundling a weak cooler with high TDP CPU (Cooler is rated for 65w TDP. Xeon CPU is 88W TDP). What Intel should have done, is sent better CPU cooler for those that request them, instead of doing the recall.

[Master Disaster]

2 minutes ago, NumLock21 said:

There is nothing wrong with the CPU and the cooler, both have no defects. The problem is Intel is bundling a weak cooler with high TDP CPU (Cooler is rated for 65w TDP. Xeon CPU is 88W TDP). What Intel should have done, is sent better CPU cooler for those that request them, instead of doing the recall.

Right, so the manufacturer should take steps to fix the problem. Also there is problems, the product isn't as advertised and the cooler isn't fit for purpose.

[Bombastinator]

4 minutes ago, Master Disaster said:

Right, so the manufacturer should take steps to fix the problem. Also there is problems, the product isn't as advertised and the cooler isn't fit for purpose.

Yep. “Fit for purpose” is british rather than US legalese though.  There are US systems that produce somewhat similar results (in theory) through a different process.  There will be different specific hurdles.  If there WAS a 3 year warranty on the CPUs with coolers that they’re trying to get out of I predict bad things in both places assuming the applicable laws are allowed to do what they are supposed to do.

[mr moose]

29 minutes ago, NumLock21 said:

Intel is recalling doesn't mean the customer is forced to return it. It's a Xeon, that's will be installed into workstations or severs already with better cooling. Those who buys them for their personal system, I'm pretty positive they know what they're doing, and will use a better cooler in the first place.

That doesn't change the fact that intel sold a product and is trying to get out of the respectability for that product by offering an inadequate return offer disguised as a recall.  The cooler can't handle the CPU it was sold with, so they should replace the cooler or refund the entire purchase, not reduce the warrant and take the cooler back. 

[WkdPaul]

* thread cleaned *

 

Please stay on-topic

[NumLock21]

14 minutes ago, mr moose said:

That doesn't change the fact that intel sold a product and is trying to get out of the respectability for that product by offering an inadequate return offer disguised as a recall.  The cooler can't handle the CPU it was sold with, so they should replace the cooler or refund the entire purchase, not reduce the warrant and take the cooler back. 

The 1 year is just speculation since it's an OEM CPU, which only carries warranty of just 1 year.

[Fasauceome]

11 hours ago, NumLock21 said:

Intel does have much "beefier" coolers like those with cooper cores and larger heatsinks, not sure why they don't use those.

The tall heatsinks were for the HEDT sockets like 1366 and 2011-3, but there is a version of the consumer stock cooler with copper in it that's worlds better. Would be amazing if Intel wasn't all "but the profits!" and made a product worth using.

[NumLock21]

24 minutes ago, Fasauceome said:

The tall heatsinks were for the HEDT sockets like 1366 and 2011-3, but there is a version of the consumer stock cooler with copper in it that's worlds better. Would be amazing if Intel wasn't all "but the profits!" and made a product worth using.

I had those with the copper core for my old Pentium D 820.

1366 came with stock coolers. 2011 and 2011-3 does not come with stock coolers. Mainstream used to have stock coolers with cooper cores, don't remember when Intel stopped including with them.

 

[Fasauceome]

4 minutes ago, NumLock21 said:

Mainstream used to have stock coolers with cooper cores, don't remember when Intel stopped including with them.

4th gen was the last to see them. I actually managed to snag a cheap one for my brother's 7700, works a treat.

[NumLock21]

Just now, Fasauceome said:

4th gen was the last to see them. I actually managed to snag a cheap one for my brother's 7700, works a treat.

I know intel used to bundle the proper ones with the cpus. Stock cooler with cooper cores are bundled with core i7 and i5, while non copper are bindled with core i3 and lower.

[Bombastinator]

Iirc the opening of China and the sudden massive building boom shocked a lot of markets associated with construction.  Copper was one of them because electrical wiring and pipes.  If the disappearance coincided with a shock in copper prices it’s possible they’re not so expensive to make anymore.