Apple to replace unresponsive iPhone X screens for free

[bcredeur97]

We really need a solution to OLED's being so expensive in general. 

All these fancy phones. you drop it. you pay. big time.

[79wjd]

4 minutes ago, bcredeur97 said:

We really need a solution to OLED's being so expensive in general. 

All these fancy phones. you drop it. you pay. big time.

A solution already exists, it's called not buying something you can't really afford. 

[rawrdaysgoby]

Nice to know well if my mom's iphone X does become like that within 3 years atleast I will know it be free of charge to get it replace Well it also wouldn't be strange if some other problems happpens in 3 years but it is a solid 3 years

[Ashley MLP Fangirl]

i've had that on my iphone 7... sometimes the screen won't work and i have to lock it to make the screen turn off, and then unlock it again and then it will work. 

 

or is this something different...

[Curufinwe_wins]

7 hours ago, DrMacintosh said:

That type of coverage is pretty typical actually. Almost all their Mac programs are the same with 3 years of coverage after the initial date of purchase. 

Except that most of the programs came after so many years of use that many or most had already expired (leading to some extensions to that 3 year ideology).

 

This is much more time-responsive than previous replacement programs.

 

Anyways, still more surprised that they admitted to this one before/while still holding out that their failure in not under filling ICs was not related to touch disease. 

 

 

[Curufinwe_wins]

2 hours ago, bcredeur97 said:

We really need a solution to OLED's being so expensive in general. 

All these fancy phones. you drop it. you pay. big time.

Screen replacements aren't that expensive for most phones. They aren't even for iPhones when you look at third party sources (unfortunately much harder to find parts with Apple doing their best to shut that down).

 

For example:

 

If the digitizer and display itself are still working (which most of the time from a drop they would), the s9+ display glass replacement is 16 dollars on ebay.

 

If the digitizer/display is damaged, you are looking at 50-150 dollars depending on how old the phone is and how available the secondary parts are.

 

In fact, the part cost has almost nothing to do with OLED, and everything to do with the parts being available or not. Supply demand and all.

[Rune]

Yeah, screw Apple. I'd rather pay Rossmann a decent wage to fix it right.

[DrMacintosh]

19 minutes ago, Curufinwe_wins said:

f the digitizer and display itself are still working (which most of the time from a drop they would), the s9+ display glass replacement is 16 dollars on ebay.

You aren't going to be able to replace the front glass on an S9/+ with the curved edges and OLED panel. You will kill the display. 

[mynameisjuan]

10 minutes ago, DrMacintosh said:

You aren't going to be able to replace the front glass on an S9/+ with the curved edges and OLED panel. You will kill the display. 

Has nothing to do with OLED or it being curved. It very difficult to replace just the glass on any phone. 

[DrMacintosh]

1 minute ago, mynameisjuan said:

Has nothing to do with OLED or it being curved. It very difficult to replace just the glass on any phone. 

yes, but OLED sub pixels are much easier to damage. Its not practical to replace the glass on any laminated display though you are right. 

[mynameisjuan]

3 hours ago, 79wjd said:

A solution already exists, it's called not buying something you can't really afford. 

Well if you bought the phone or are making payments on it....obviously you can afford it. Pretty dumb to say if you cant pay to fix something, dont buy it. 

 

 

 

[Curufinwe_wins]

5 hours ago, DrMacintosh said:

yes, but OLED sub pixels are much easier to damage. Its not practical to replace the glass on any laminated display though you are right. 

 

5 hours ago, mynameisjuan said:

Has nothing to do with OLED or it being curved. It very difficult to replace just the glass on any phone. 

 

It isn't that hard. Just requires patience. Freezing (and heating heh) works very well, and glass separation is done so often that many "near mint" used devices on secondary markets are glass replaced (particularly on iPhones due to ID chip integration and bans on "counterfeit parts").

 

Had to ask for a refund on one at one point because you can tell the reseller did a very haphazard job (pentalobe screws missing, edge of display showing signs of imperfect reglue of device etc).

[79wjd]

8 hours ago, mynameisjuan said:

Well if you bought the phone or are making payments on it....obviously you can afford it. Pretty dumb to say if you cant pay to fix something, dont buy it. 

No, it's really not. You can't afford a luxury good if you can't pay to fix it if something breaks -- a necessity (e.g. food, house/apartment/etc...) is a different story. But buying a phone that you can't afford to replace is a horrible financial decision.

[AlTech]

16 hours ago, BlueChinchillaEatingDorito said:

It includes Authorized Service Providers so do you mean 3rd party non Authorized Service Providers? 

Yes although with literally every other company they would be considered 3rd party repair places.

[mynameisjuan]

15 minutes ago, 79wjd said:

No, it's really not. You can't afford a luxury good if you can't pay to fix it if something breaks -- a necessity (e.g. food, house/apartment/etc...) is a different story. But buying a phone that you can't afford to replace is a horrible financial decision.

I dont understand you logic. Its like people here that save up for months to build a PC for say $1000. Then a week later ACCIDENTALLY knock over their cup and water spills on the case frying everything. So you'd basically call them an idiot for buying a PC then cant afford to fix. Essentially you are saying you need to save double on everything you buy. 

[79wjd]

4 minutes ago, mynameisjuan said:

I dont understand you logic. Its like people here that save up for months to build a PC for say $1000. Then a week later ACCIDENTALLY knock over their cup and water spills on the case frying everything. So you'd basically call them an idiot for buying a PC then cant afford to fix. Essentially you are saying you need to save double on everything you buy. 

Very much yes. In that scenario they can't actually afford a $1000 PC. They might choose to overextend their wallet to get something they want, but that doesn't mean they should or that it is actually in their budget.

[mynameisjuan]

9 minutes ago, 79wjd said:

Very much yes. In that scenario they can't actually afford a $1000 PC. They might choose to overextend their wallet to get something they want, but that doesn't mean they should or that it is actually in their budget.

I am not talking about people literally ignoring bills and buying a $1400 phone. Many people are just cheap and dont want to spend half the cost of the device to be repaired. 

[RedRound2]

18 hours ago, Syntaxvgm said:

wow, that's...very not apple. It's nice of them to cover stuff that's 2 years away from being "vintage" 

 

18 hours ago, RorzNZ said:

They probably need a bit of PR boost in their customer service department to be fair. 

They have so many programs like this. This isn't anything new. But some issues draws media attention way before Apple rolls out a program, hence Apple getting the label of  'shipping defective products'. This like most other, wasn't somehow caught by the "I hate Apple passengers"

[Syntaxvgm]

18 hours ago, DrMacintosh said:

That type of coverage is pretty typical actually. Almost all their Mac programs are the same with 3 years of coverage after the initial date of purchase. 

But Im pretty sure you have to buy that coverage as apple care, right? I mean this seams to apply to anyone who bought an X. 

[79wjd]

2 minutes ago, Syntaxvgm said:

But Im pretty sure you have to buy that coverage as apple care, right? I mean this seams to apply to anyone who bought an X. 

So there are two different things. There is a standard Apple Care warranty -- which you have to opt in for to get coverage for three years (otherwise you're defaulted to one year). And then there is what @DrMacintosh is referring to, which is a repair program that is added at a later date by Apple to cover some defect where that coverage is not dependant on Apple Care, but rather applies to everyone that experiences the defect.

[Guest]

2 hours ago, RedRound2 said:

 

They have so many programs like this. This isn't anything new. But some issues draws media attention way before Apple rolls out a program, hence Apple getting the label of  'shipping defective products'. This like most other, wasn't somehow caught by the "I hate Apple passengers"

I know I get sent them in the email