Samsung Brand Image Not Damaged By Note 7 Recall

[suicidalfranco]

they should have made profit by asking for 149$ to get the phone fixed and partially blame the consumer for the damaged phone

/jk

 

i voted no cause Sammy's brand image was already tarnished to me when they went from the great Note 4 to the Note 5

[Sauron]

I didn't care much about samsung phones to begin with, this didn't make it worse.

[TrigrH]

7 hours ago, MilkJugg24 said:

As someone who has owned a Note 7, it was an amazing phone. And I desperately wish I could have it back.

it surely was a blast to have

[Lord Nicoll]

17 minutes ago, huilun02 said:

Lets face it. Samsung outsourced production of the battery and that was the most likely cause of the the issue. Worst case scenario their QC wasn't up to snuff.

 

But you can bet they would clamp down on any issue to avoid selling hand bombs, because a costly mass recall would be the obvious outcome.

 

They will do everything in their power to ensure no repeat of events. This does not mean I'm defending Samsung though. I still have a major gripe about their bandwagoning onto Apple designs, and ditching replacable betteries.

No, Samsung is one of like 3 or 4 companies that make Li-Po batteries (the main ones being Panasonic, Samsung and LG) and those batteries were indeed made by Samsung. I don't think Apple were the first to make a phone with a non removable battery. 

[Prysin]

3 hours ago, Lord Nicoll said:

I actually feel this was more of a design error than bad batteries, Samsung make pretty much the best batteries available, and the replacements still burned, I think the charge circuit or VRM's was to blame on the phone. 

it wasnt samsungs batteries that caught fire, but a third party's batteries. Samsung sourced batteries from several vendors, one of them turned out to be problematic. There was a press release about this earlier

[Lord Nicoll]

3 minutes ago, Prysin said:

it wasnt samsungs batteries that caught fire, but a third party's batteries. Samsung sourced batteries from several vendors, one of them turned out to be problematic. There was a press release about this earlier

Well they clearly lied or it wasn't true because 70% of the batteries came from Samsung SDI, a subsidiary of Samsung, or from Amperex, and the Amperex batteries didn't catch fire. 

[You_are_a_cunt]

The Note 7 debacle actually fortified my negative view of the Samsung brand as a whole. I'm not talking just phones, tablets or accessories. Some of them are actually good.

My negative view stands with most of their products, starting from consumer electronics all the way to small/major appliances, TVs/monitors and others, purely because I've seen first hand how they're built, what the common failure points are and their support for technicians is utter crap. It takes them THREE weeks to deliver ANYTHING requested for warranty service.

 

I still like their SSDs though

[Lord Nicoll]

17 minutes ago, revsilverspine said:

The Note 7 debacle actually fortified my negative view of the Samsung brand as a whole. I'm not talking just phones, tablets or accessories. Some of them are actually good.

My negative view stands with most of their products, starting from consumer electronics all the way to small/major appliances, TVs/monitors and others, purely because I've seen first hand how they're built, what the common failure points are and their support for technicians is utter crap. It takes them THREE weeks to deliver ANYTHING requested for warranty service.

 

I still like their SSDs though

What you desribed is basically any manufacturer, but as AvE or Dave Jones will tell you, companies make these things to a price point, from design to manufacturing. 

[You_are_a_cunt]

Just now, Lord Nicoll said:

What you desribed is basically any manufacturer, but as AvE or Dave Jones will tell you, companies make these things to a price point, from design to manufacturing. 

We've worked with manufacturers that are way way way better than Samsung in many regards. We ended a 15 y.o. contract with Samsung because they were basically dicks when it came to anything.

[Lord Nicoll]

1 minute ago, revsilverspine said:

We've worked with manufacturers that are way way way better than Samsung in many regards. We ended a 15 y.o. contract with Samsung because they were basically dicks when it came to anything.

I've only dealt with ASUS Ireland and HP enterprise (that was for a server so the service was exceptional), but it massively varies by region. I've seen some Samsung stuff that was miles ahead of some brands, mostly in terms of PCB design and layout. 

[That Norwegian Guy]

The only things I ever buy from Samsung are SSDs, which are unrelated in every way, so no.

 

I think they got the wrong sub-contractor or supplier this time, but it won't affect future phones (of which I wouldn't be a potential customer anyway)

[Doobeedoo]

Well, wouldn't affect my next purchase I mean shit happens sadly. 

You said they may not learn from this yet they don't even know what caused the Note 7 issue. So that is the problem.

 

Personally I like the unibody design and not having home button. Have such phone for over 3y.

Never owned Samsung smartphone but they are always on my top consideration. S8 is said to be a bigger leap and all that so we'll see.

[Vode]

As complex as these machines are today I can't fathom discrediting or abandoning a brand like Samsung for the Note 7 debacle. Something is bound to happen on some products when you're selling on a massive scale like Samsung does.

 

Sure it sucks but they made a massive recall and people are getting their money back.

 

Meh. Accidents happen. 

[ARikozuM]

My opinion of Samsung wavered a bit at the beginning of this fiasco, but after seeing them take appropriate steps using software to prevent the issue and then recalling the devices when the issue still wasn't completely fixed was a good recall in my opinion. Not like some of the auto makers like Toyota or Ford who just put a pin-up on their website for an airbag issue. 

[spartaman64]

if they had dragged it out and insisted that there was no problem like what apple is likely to do and is currently doing with the new macbook pro then they should have their brand name hurt but they reacted quickly and that actually earns respect from me and boosts my confidence in them

[DrMikeNZ]

Well, every time you get on a plane Samsung gets free advertising as the in-flight Service Manager runs through the safety briefing.

It is all about awareness of the brand, and they have managed to get a lot of awareness on their phones and washing machines.

 

I am sure another phone manufacturer will learn from this marketing campaign and follow suit with exploding phones as well.

[dizmo]

20 hours ago, Lord Nicoll said:

Yeah that mostly hyperbole. I have had to open my phone due to water damage to dry it out, and removing the battery massively helped stop corrosion. I sometimes have to go a days without a charge keeping my phone in my pocket and I don't want that port to be damaged while I wear big padded jackets and it's in a tiny pocket. Samsung's Fast Charge, I'll assume it's the same as qualcomms quick charge, recently caused a battery to die on me,so I went to buy a replacement (the battery was super bulging and was really quite dangerous I'd say) and while they asked to take the device in to to change the battery (I just then stuck the dead one in) and 20 minutes later voila, nice new batter, compared to my other two, a brand new one lasts about 30 minutes more. That is why I'd never sacrifice form over function. I use rack servers a lot in my house because they're just better than normal desktops for my use,same with removable battery phones. I'll NEVER use a unibody phone, I'd rather use a raspberry pi with a 4G internet dongle and a hacked device than one,

Haha, that seems like such a unique usage case.

Letting the battery drop below 10% is likely what hurt it. Possibly the quick charge as well, as the older methods aren't as good as the newer ones. They've steadily increased the performance of quick charge, the newest iteration can even detect inferior cables. How old was the battery? Most are only rated for 500 cycles.

I had a Samsung battery die on me this summer, pushed my trackpad through the top of my laptop and made a pretty big bulge in the lower cover and started to split it in half. Too many days in a near 40 degree room.

Most places can replace a battery in 30ish minutes for a sealed unit. Not too bad.

[Magnetorheological]

I don't know...I've lost confidence in Samsung after 2 of my Samsung monitors blew up way too soon (less than and slightly over a year of use). At least their smartphone hardware is pretty great nowadays, though I'm not a fan of the design.

[79wjd]

3 minutes ago, Magnetorheological said:

I don't know...I've lost confidence in Samsung after 2 of my Samsung monitors blew up way too soon (less than and slightly over a year of use). At least their smartphone hardware is pretty great nowadays, though I'm not a fan of the design.

I have two Samsung monitors that are at least 10 years old that are still working flawlessly. So, our anecdotes balance out. 

[Magnetorheological]

1 minute ago, djdwosk97 said:

I have two Samsung monitors that are at least 10 years old that are still working flawlessly. So, our anecdotes balance out. 

Yeah, I'm just one of those guys in the other camp when it comes to Samsung stuff. I know they make great products, but I've been burned (no pun intended lol) twice within a short period of time, which turns me away from them.

[Lord Nicoll]

3 hours ago, dizmo said:

Haha, that seems like such a unique usage case.

Letting the battery drop below 10% is likely what hurt it. Possibly the quick charge as well, as the older methods aren't as good as the newer ones. They've steadily increased the performance of quick charge, the newest iteration can even detect inferior cables. How old was the battery? Most are only rated for 500 cycles.

I had a Samsung battery die on me this summer, pushed my trackpad through the top of my laptop and made a pretty big bulge in the lower cover and started to split it in half. Too many days in a near 40 degree room.

Most places can replace a battery in 30ish minutes for a sealed unit. Not too bad.

The battery was the one that first came with the phone, which I got in April 2015, replaced last month. As I'm 20 years old I live on my phone and never let it die willingly. The charge protection circuity found in the battery will prevent it actually going flat from use, usually cutting off around the 2.5-3v mark, depends on the device though. 

[ARikozuM]

3 hours ago, Magnetorheological said:

I don't know...I've lost confidence in Samsung after 2 of my Samsung monitors blew up way too soon (less than and slightly over a year of use). At least their smartphone hardware is pretty great nowadays, though I'm not a fan of the design.

See below.

3 hours ago, djdwosk97 said:

I have two Samsung monitors that are at least 10 years old that are still working flawlessly. So, our anecdotes balance out. 

We call those outliers... and a sample size a hundred short of "true".

[Lord Nicoll]

49 minutes ago, ARikozuM said:

See below.

We call those outliers... and a sample size a hundred short of "true".

Yeah, it should be noted Samsung just buys parts from manufacturers, if those parts were "made on a Monday" (meaning they just aren't as good as others but still within spec) they might fail sooner, this is just something that happens, these products are made with dates at which they "expire", as in they've operated longer than the guaranteed rating, in MTBF (mean time between failures) and anything after that is bonus. I have a HP ancient monitor from 2004 that still works, VGA 1000 something by 700 something that I use on a server, I have no idea when it will fail but I know it will due to how components inevitably wear out. 

[Dabombinable]

1 hour ago, Lord Nicoll said:

The battery was the one that first came with the phone, which I got in April 2015, replaced last month. As I'm 20 years old I live on my phone and never let it die willingly. The charge protection circuity found in the battery will prevent it actually going flat from use, usually cutting off around the 2.5-3v mark, depends on the device though. 

I never let my phone go 50% if I can help it (so far, its only happened twice since I bought the phone), so the battery should last about as long as the one in my old Sony Ericson K750i (bought in 2007 for $275, battery replaced in 2015-since it was holding about 40% of its original capacity-for $30, phone replaced towards the end of 2015 due to the charging contacts being too corroded to actually charge the battery)

[Lord Nicoll]

1 hour ago, Dabombinable said:

I never let my phone go 50% if I can help it (so far, its only happened twice since I bought the phone), so the battery should last about as long as the one in my old Sony Ericson K750i (bought in 2007 for $275, battery replaced in 2015-since it was holding about 40% of its original capacity-for $30, phone replaced towards the end of 2015 due to the charging contacts being too corroded to actually charge the battery)

Higher capacity batteries tend to loose that capacity quicker, as they fit more it in degrades faster but cycling battery cells from 100% to 0% won't kill them and in some cases mean they stay in tip top shape, much like you should store li-po batteries around 50%, a little below sometimes, it isn't clear.