Samsung Brand Image Not Damaged By Note 7 Recall

[FRN]

Just now, Lord Nicoll said:

Default android is not really my thing, it does a lot of things asinine in my mind, I like have more OS options and things like the easily changeable font, I have actually paid for fonts from the Samsung app store because they're awesome fonts.

Heck, I'd stick to a Nokia 3310. Legendary phone.

 

Jokes aside, BlackBerry phones do have a great deal of security. I've had 3 over the last 5 years and I still use one (BlackBerry Classic) as a business phone.

[Lord Nicoll]

Just now, FRN said:

Heck, I'd stick to a Nokia 3310. Legendary phone.

 

Jokes aside, BlackBerry phones do have a great deal of security. I've had 3 over the last 5 years and I still use one (BlackBerry Classic) as a business phone.

Yeah my Mother loved them and indeed my first real smartphone was the first Blackberry Storm, an amazing phone but it lacked wifi that meant it got an early death, 

[Dabombinable]

The incident didn't change my opinion of them, because they were a damn sight faster than HP and Dell at starting the recall, and put a shitload more effort into it.

[Lord Nicoll]

9 minutes ago, dizmo said:

While I'd still buy a Samsung phone, I'd no longer buy them right away. I'd wait for a couple of months to see what happens.

Design processes will change for the phone, but chances are high it'll still use the same parts suppliers.

To think Samsung needs even more financial strain to learn it's lesson is ridiculous. They've already lost billions of dollars because of this.

When you only produce a couple of models a year, it's easy. My friend has a 2, maybe 3 year old iPhone and it's next to unusable with the updates. Some of his apps don't even work anymore. It's not exactly flawless.

Reliable sales data won't really be available until the next Note or large Samsung release.

It isn't as reliable as one things, I'm still kinda loyal to Samsung, every manufacture makes mistakes, but I simply don't a locked down phone I can't open. I like being able to change my battery on the fly, so if the S8 was not unibody, I'd probably buy it, but since it probably is, I won't. This is where a poll is more accurate of my opinion and sales data wouldn't be, but I;m still in two minds about it. Samsung is probably the biggest conglomerate in the world, a few billion to them is nothing, a damaged reputaiopn takes time to repair, profits recover a lot faster. 

[dizmo]

3 minutes ago, Lord Nicoll said:

It isn't as reliable as one things, I'm still kinda loyal to Samsung, every manufacture makes mistakes, but I simply don't a locked down phone I can't open. I like being able to change my battery on the fly, so if the S8 was not unibody, I'd probably buy it, but since it probably is, I won't. This is where a poll is more accurate of my opinion and sales data wouldn't be, but I;m still in two minds about it. Samsung is probably the biggest conglomerate in the world, a few billion to them is nothing, a damaged reputaiopn takes time to repair, profits recover a lot faster. 

So few people actually swap batteries that it makes sense to eliminate the feature.

In regards to your poll, it's similar to the elimination of the feature. So few people use it, I doubt it'd make much of an impact in the results. I don't think there's that many people holding out for a removable battery.

As a whole, yes. However they're all separate branches and technically separate companies, so they do feel it more.

I'm guessing you're not in business. ANY loss is felt, and any loss is taken seriously. Profits and reputation go hand in hand.

[Lord Nicoll]

8 minutes ago, dizmo said:

So few people actually swap batteries that it makes sense to eliminate the feature.

In regards to your poll, it's similar to the elimination of the feature. So few people use it, I doubt it'd make much of an impact in the results. I don't think there's that many people holding out for a removable battery.

As a whole, yes. However they're all separate branches and technically separate companies, so they do feel it more.

I'm guessing you're not in business. ANY loss is felt, and any loss is taken seriously. Profits and reputation go hand in hand.

Well those people have so many other options it's a pain to see these heretics corrupting a good brand, but I guess I better go make my own phone, something I would rather do than use a unibody phone. I wonder how hard it is to flash TouchWiz onto another phone, but I'll probably have to move to Tizen, something I was considering anyway. 

[dizmo]

3 minutes ago, Lord Nicoll said:

Well those people have so many other options it's a pain to see these heretics corrupting a good brand, but I guess I better go make my own phone, something I would rather do than use a unibody phone. I wonder how hard it is to flash TouchWiz onto another phone, but I'll probably have to move to Tizen, something I was considering anyway. 

Haha, I'd say that's going a little far. Clearly you're in the minority. The brand is still perfectly fine, as are their phones. They consistently get better battery life than the competition, often by a substantial margin. I once thought removable was the only way, now I'm fine with sealed. I used to hate the thought of quick charging as an answer to sheer size, but as devices get more refined they're going 5, sometimes 6 hours of screen on time. I'd still like to see 4000mah+ packs in flagships instead of thinness, but I think being able to fully charge a phone within 20ish minutes (should be next year, maybe the year after) is a very good middle ground, especially since you can get battery banks with quick charge.

 

If you have a current phone, it should last a whole day.

If you need more juice, a battery bank should be a more than acceptable option seeing as you do need to sleep

[Lord Nicoll]

43 minutes ago, dizmo said:

Haha, I'd say that's going a little far. Clearly you're in the minority. The brand is still perfectly fine, as are their phones. They consistently get better battery life than the competition, often by a substantial margin. I once thought removable was the only way, now I'm fine with sealed. I used to hate the thought of quick charging as an answer to sheer size, but as devices get more refined they're going 5, sometimes 6 hours of screen on time. I'd still like to see 4000mah+ packs in flagships instead of thinness, but I think being able to fully charge a phone within 20ish minutes (should be next year, maybe the year after) is a very good middle ground, especially since you can get battery banks with quick charge.

 

If you have a current phone, it should last a whole day.

If you need more juice, a battery bank should be a more than acceptable option seeing as you do need to sleep

Yeah that mostly hyperbole. I have had to open my phone due to water damage to dry it out, and removing the battery massively helped stop corrosion. I sometimes have to go a days without a charge keeping my phone in my pocket and I don't want that port to be damaged while I wear big padded jackets and it's in a tiny pocket. Samsung's Fast Charge, I'll assume it's the same as qualcomms quick charge, recently caused a battery to die on me,so I went to buy a replacement (the battery was super bulging and was really quite dangerous I'd say) and while they asked to take the device in to to change the battery (I just then stuck the dead one in) and 20 minutes later voila, nice new batter, compared to my other two, a brand new one lasts about 30 minutes more. That is why I'd never sacrifice form over function. I use rack servers a lot in my house because they're just better than normal desktops for my use,same with removable battery phones. I'll NEVER use a unibody phone, I'd rather use a raspberry pi with a 4G internet dongle and a hacked device than one,

[Dabombinable]

34 minutes ago, Lord Nicoll said:

Yeah that mostly hyperbole. I have had to open my phone due to water damage to dry it out, and removing the battery massively helped stop corrosion. I sometimes have to go a days without a charge keeping my phone in my pocket and I don't want that port to be damaged while I wear big padded jackets and it's in a tiny pocket. Samsung's Fast Charge, I'll assume it's the same as qualcomms quick charge, recently caused a battery to die on me,so I went to buy a replacement (the better was super bulging and was really quite dangerous I'd say, and while they asked to take the device in to to change the battery (I just then stuck the dead one in) and 20 minutes later voila, nice new batter, compared to my other two, a brand new one lasts about 30 minutes more. That is why I'd never sacrifice form over function. I use rack servers a lot in my house because they're just better than normal desktops for my use,same with removable battery phones. I'll NEVER use a unibody phone, I'd rather use a raspberry pi with a 4G internet dongle and a hacked device than one,

I'm lucky in regards to batteries, I can manually repack the one inside my laptop (and make it a higher capacity one at the same time), and my phone has its batteries still being sold by ZTE as well.

[Lord Nicoll]

Just now, Dabombinable said:

I'm lucky in regards to batteries, I can manually repack the one inside my laptop (and make it a higher capacity one at the same time), and my phone has its batteries still being sold by ZTE as well.

My laptop is currently down awaiting repairs but I know the pack uses normal 18650 protected cells so changing that isn't hard but my laptop has a swappable battery so it doesn't matter. 

 

[Dabombinable]

1 minute ago, Lord Nicoll said:

My laptop is currently down awaiting repairs but I know the pack uses normal 18650 protected cells so changing that isn't hard but my laptop has a swappable battery so it doesn't matter. 

 

When it ends up only having questionable replacement batteries from China available, you'll understand why I manually repack-the damn things on most occasions are of a lower actual capacity than the original, or only last a few months before starting to die.

[Lord Nicoll]

Just now, Dabombinable said:

When it ends up only having questionable replacement batteries from China available, you'll understand why I manually repack-the damn things on most occasions are of a lower actual capacity than the original, or only last a few months before starting to die.

Being an ROG G750, I don't think there are many cheap ones from china, 8 cells is a lot to pack into a pack for a laptop that customers paid +€1369 for and has to power at least 88 watts. 

[Dabombinable]

6 minutes ago, Lord Nicoll said:

Being an ROG G750, I don't think there are many cheap ones from china, 8 cells is a lot to pack into a pack for a laptop that customers paid +€1369 for and has to power at least 88 watts. 

Mine is just an old HP Pavilion DV6 3010AX (upgraded to a Phenom II N970)-replacement parts even when it was new were pretty much non-existent. And I'm only using it still because I spent a lot on upgrading it, poor build quality be damned (its really flimsy for a thick 15.5" laptop).

[straight_stewie]

Not only did the Note 7 fiasco not hurt my image of Samsung, it improved it.

[Lord Nicoll]

15 minutes ago, straight_stewie said:

Not only did the Note 7 fiasco not hurt my image of Samsung, it improved it.

Because of how admirably they performed the recall and compensation? 

[Lord Nicoll]

4 minutes ago, huilun02 said:

At least Apple owned up to their mistakes that were unintentional, unlike Samsung who designed their product to shaft customers and then later dodge the backlash with excuses.

 

Courage.

Samsung very quickly issued a recall and then not only refunded Note 7 users but compensated them. It shouldn't have happened but they at least dealt it. 

You mean like how the GPU's in Macbooks would die from overheating while under Apples warranties, then deny the warranty and blame the user for using their machine for GPU tasks then charge them around $750 to replace the whole motherboard and then a few years later admit they where wrong and launch an extended warranty programme AFTER they charged them to fix their mistake? Yeah real courageous. 

[Dabombinable]

12 minutes ago, Lord Nicoll said:

Samsung very quickly issued a recall and then not only refunded Note 7 users but compensated them. It shouldn't have happened but they at least dealt it. 

You mean like how the GPU's in Macbooks would die from overheating while under Apples warranties, then deny the warranty and blame the user for using their machine for GPU tasks then charge them around $750 to replace the whole motherboard and then a few years later admit they where wrong and launch an extended warranty programme AFTER they charged them to fix their mistake? Yeah real courageous. 

They also blame the iPhone 6 touch IC issue on people (mainly, it not working after the phone was dropped and its screen replaced, due to lack of underfill found on previous iPhones and all other smartphones), despite the same people, the majority of them having owned 1 or more previous model, going through the same process with them and having the touchscreen work after the repair. Apple is terrible when it comes to doing anything about manufacturing defects.

[Prysin]

Voted not sure. 

Obviously it is. Positive to see that the company took such swift and decisive action. 

But at the same time,  this issue did make it through quality control 

[straight_stewie]

39 minutes ago, Lord Nicoll said:

Because of how admirably they performed the recall and compensation? 

Exactly. In my opinion they did this spectacularly, and dealt with this better than any company has ever dealt with a problem (that I know of)

[iamdarkyoshi]

Everyone makes mistakes. They eventually recalled all units and fully refunded them.

[JaeDee884]

53 minutes ago, huilun02 said:

At least Apple owned up to their mistakes that were unintentional, unlike Samsung who designed their product to shaft customers and then later dodge the backlash with excuses.

 

Courage.

You forgot to end your post with /s

Point out the last time apple acknowledged a hardware fault without first shafting its user base for an extended period of time, I'll wait.

I got a Note 7 launch week, and had it replaced before moving to a Pixel XL after the final recall, it was a solid phone but keeping it essentially voided my house and car insurance.

Edit: will add I came really close to getting myself and iPhone 7 Plus, in the end it was a 2 month wait vs getting it that day. brand loyalty is for idiots.

[Wolther]

I'm not sure. I think it's made me want to hold off from anything Samsung sells until there is enough time to know that it won't cause me a headache once I get it. 

 

Yeah, sure they did do a recall and compensation but that's just business inorder to keep people's hearts. If they didn't have to, they wouldn't have. 

Also.. the fact that it made out of testing.. TWICE, is. Interesting to me and tells me how unorganized the quality control team is for the Note 

[Lord Nicoll]

49 minutes ago, Prysin said:

Voted not sure. 

Obviously it is. Positive to see that the company took such swift and decisive action. 

But at the same time,  this issue did make it through quality control 

I actually feel this was more of a design error than bad batteries, Samsung make pretty much the best batteries available, and the replacements still burned, I think the charge circuit or VRM's was to blame on the phone. 

[handymanshandle]

3 hours ago, Lord Nicoll said:

I like Samsung phones but I hate unibody, which was why I used to love them so much, also not liking Androids default UI kinda made me love them by not liking the competition, but now I'm kinda in limbo for when my Note 4 can no longer keep up. 

I kinda like the current Samsung design, before we got our Galaxy S6s, I had a Moto G2 (The 2014 model) in white, which I think was likely the high point of the Moto G line. The 3rd and 4th gen of the Moto G didn't really seem to be very good.

I like vanilla Android so naturally I use the Google Now launcher with my S6 and use as many Google apps as possible. Though I'm not sure I like the direction Google is taking the UI for Android or at least where they seem to want to take it with the Pixel.

[Lord Nicoll]

Just now, wcreek said:

I kinda like the current Samsung design, before we got our Galaxy S6s, I had a Moto G2 (The 2014 model) in white, which I think was likely the high point of the Moto G line. The 3rd and 4th gen of the Moto G didn't really seem to be very good.

I like vanilla Android so naturally I use the Google Now launcher with my S6 and use as many Google apps as possible. Though I'm not sure I like the direction Google is taking the UI for Android or at least where they seem to want to take it with the Pixel.

Yeah, I might just buy some good phone with basic Android that has removable batteries and flash Tizen onto it, or just "make" the Galaxy Note 8 (they better not kill of my favourite phone like) not have a such in battery.