Microsoft explains why people don't have the "Get Windows 10" icons or was not upgrading

[GoodBytes]

WinBeta reports that Paul Thurrott from Winsupersite.com talk to Microsoft onto why people are in a waiting list for the Windows 10 update, and why some don't even get the 'Get Windows 10' icon.

Microsoft responded that the reason is that they know the hardware configurations where Windows 10 will work great out of the box. Sadly there is a pool of hardware/drivers that aren't ready for Windows 10, and those system don't have the icon or put into a waiting list

Paul Thurrott says:

I spoke with Microsoft… and one of the things they told me was that the way that they're slipstreaming non-Insider systems into the update process... is they have this matrix of configurations, pc configurations: at one end they have the ones they know are going to work great because it’s just a collection of devices for which they have all proper drivers and everything's going to go great, and then down at the other end is the black hole where there's lots of problems, and what they want to do is get as many people who have all the good stuff updated as quickly as possible.

So it's kind of random… to the user, in the sense that I've heard from many people that "I have this one PC, this brand new one, and I'm not getting the icon, but I have this other one that's a couple of years old, and I did get the icon, you'd think it would be the other way around.

But it doesn't have to do with the age of the system or what OS it's running, it has to do with the components and the drivers that are available and so on.

And so the ones that will go first are the ones that happen to be in the known good part of the matrix, and that will improve over time.

So for those who forced update or decided to take the ISO path and are having problems, well that is why.

Source: http://www.winbeta.org/news/explained-why-some-pcs-will-get-windows-10-earlier-others

[Aytex]

just as i predicted

[Guest]

They should have stated this before release, and made it clear to people not to upgrade until they have the notification in my eyes.

[hardware_guy]

thanks for this, ive been wondering why i haven't got the icon anymore. I was going to install it via the iso file but guess ill just wait for the "official" release.

[Kyuubixchidori]

I forced the update of free software. I can't really complain if it doesn't work the best. 

[The Leviathan]

[removed]

 

People

Edited July 30, 2015 by Godlygamer23

[Guest]

[removed]

 

• People who don't have the icon, and don't know why 
• People who don't have the notification to install, and don't know why
• People that are crying about having issues with drivers, yet decided to force upgrade 
• People who are still considering to upgrade to W10, and who still don't have the notifcation 
• People who are thinking of foce upgrading to W10, as they don't have the notification 

TL;DR - People. 

Edited July 30, 2015 by Godlygamer23

[Komplett]

I installed it anyways, seems to be fine.

[eelnico09]

I like this, the should've said it earlier, but i'm glad they did this.

 

I got the update normally, no wonder everything is working just fine ^^

[othertomperson]

So for those who forced update or decided to take the ISO path and are having problems, well that is why.

 

Meanwhile those of us who used the ISO and everything went swimmingly are just as perplexed as ever.

[Tac127]

i broke my win 10 download screw you microsoft forums and all 250 people who said it worked!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Yummychickenblue]

[removed]

You would care if you didn't the get the upgrade or were having problems with W10.

Edited July 30, 2015 by Godlygamer23

[C3DMaX]

that might explain why my pc takes about 2 hours from post to usable windows now

[bcredeur97]

hmm i had to force enable my GWX icon and I also had to force my computer to update to win 10. I haven't had one single issue. I knew my hardware was compatible from the start. 

 

 

There is more to this I TELL YOU!

[Cainn]

[removed]

Probably a lot of people...

Edited July 30, 2015 by Godlygamer23

[JerkyMcDilerino]

i broke my win 10 download screw you microsoft forums and all 250 people who said it worked!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Mine does work by running manual Windows 10 upgrade.

[arnavvr]

I didn't have it, but I just downloaded the ISO.

[Tac127]

I didn't have it, but I just downloaded the ISO.

 

Mine does work by running manual Windows 10 upgrade.

but that involves formating

[JerkyMcDilerino]

but that involves formating

Nope, upgrading straight from Windows 8.1

[arnavvr]

but that involves formating

 

So? Backup your stuff.

[Tac127]

So? Backup your stuff.

every time I try it gets stuck at 95 percent

[Nielips]

I tried to create an ISO for it, but it doesn't even work, it took about four hours to download and create the disk, then at the end the disk is still empty. WTF?

[nims0c]

So for those who forced update

 

What do you mean by "forced"? I had the 6 GB hidden folder but I noticed Windows Update failed the upgrade, so I deleted the files in SoftwareDistribution and got Windows Update to redownload everything and try again until it worked. Haven't had any problems so far.

[dfsdfgfkjsefoiqzemnd]

Microsoft responded that the reason is that they know the hardware configurations where Windows 10 will work great out of the box. Sadly there is a pool of hardware/drivers that aren't ready for Windows 10, and those system don't have the icon or put into a waiting list

So for those who forced update or decided to take the ISO path and are having problems, well that is why.

 

Nice attempt at damage control, Microsoft.  

The troubleshooting section nearly exploded well before people could have finished downloading the ISO or figured out how to push the update.

 

Don't blame users for your own incompetence.

[Aniallation]

Makes sense. I have an older laptop where I install Windows 8 and pretty much everything works out of the box, compared to a newer one (with much lower specs) where I'll do a clean install of Windows 8 and nothing has drivers