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So my Tempered Glass went KABOOM

phongle123
By phongle123
in Power Supplies
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I completed my Ryzen build today and I had finished playing a game, close it and decided to check the feel the glass to find any warm or hot spots. Right as I touched it the tempered glass literally shattered into a million pieces on my hand.

 

I'm sad/=

 

20170901_020157.thumb.jpg.197f3326982e4111fd552e751b2c715c.jpg

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Posted

Sue the case manufacturer!

/s... Maybe.

 

But man, that sucks.

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Thought the point of tempered glass what that this didn't happen? 

 

Get on them, get a new case or a refund man haha.

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Posted

Yeah that aint right, get a replacement xD

------(]CATASTROPHIC FAILURE[)------

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2 minutes ago, Catastrophic Failure said:

Yeah that aint right, get a replacement xD

And possibly a new upgrade. 

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And this is why I stick to polycarbonate 

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Posted
10 minutes ago, phongle123 said:

I completed my Ryzen build today and I had finished playing a game, close it and decided to check the feel the glass to find any warm or hot spots. Right as I touched it the tempered glass literally shattered into a million pieces on my hand.

 

I'm sad/=

Contact the manufacture it's not unheard for tempered glass to shatter randomly without an impact due to the fairly large stresses inside the glass after tempering.

 

 

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Posted

Could have been uneven temperature stress, and touching it was the piece that put it over the edge. 

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Looks like a be quiet! case. I'd contact them

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Posted
6 hours ago, phongle123 said:

I completed my Ryzen build today and I had finished playing a game, close it and decided to check the feel the glass to find any warm or hot spots. Right as I touched it the tempered glass literally shattered into a million pieces on my hand.

 

I'm sad/=

That's one of the properties of tempered glass...

Because the glass is under stress everytime and thus prone to shattering.

 

See Wikipedia:
https://en.wikipedia.org/wiki/Toughened_glass

 

"Hell is full of good meanings, but Heaven is full of good works"

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Sometimes, this happens when you over-tighten the mounting screws onto the glass and case. I've handled about 100 570X cases since its original inception and that has always been a worry for us. 

 

My recommendation for anyone else looking in this thread who owns a TG case: spin the screw down, once it touches the glass, tighten a half turn more. That should be all it takes to fully secure your glass to the case.

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3 hours ago, Gravesnear said:

Could have been uneven temperature stress, and touching it was the piece that put it over the edge. 

Is this a fault of my specific tempered glass or is this all Tempered glass when 1 side is warm/hot and the other side is cold it will shatter?

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5 hours ago, phongle123 said:

Is this a fault of my specific tempered glass or is this all Tempered glass when 1 side is warm/hot and the other side is cold it will shatter?

The minor change in heat due to the system wouldn't be a problem it would need to much more extreme for that to cause the glass to shatter. 

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could he get just a replacement side panel? in that case i think it should be fairly simple to get a new one from bequiet?

 

or a replacement glass?

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and this is why i dont want tempered glass.

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I suppose having positive air pressure inside the case could also cause this, as it would push outward on the glass.

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On 9/1/2017 at 1:34 PM, phongle123 said:

Is this a fault of my specific tempered glass or is this all Tempered glass when 1 side is warm/hot and the other side is cold it will shatter?

It would have to be a combination of both. Most tempered glass should be able to handle one part being hotter than another considering the level of heat in a computer. This can affect any tempered glass, the difference usually needs to be more severe. Of course the forces that make tempered glass so strong can be affected by things like scratches, dings, chips,  and manufacturing defects. My guess is you have a faulty panel that didn't like a hotspot, or you didn't have a  soft spacer on one or more of the nuts that hold the panel on. Tempered glass is tough but it doesn't like hard objects.

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How's your hand?

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Put the glass back together like a puzle with superglue and put some LEDs inside for a nice illumination effect.

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That must have been heart breaking for you when that happened. Please send the case back immediately and get a new or upgraded version.

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On 9/1/2017 at 3:18 AM, Rhyss said:

Thought the point of tempered glass what that this didn't happen? 

The point of tempered class is to shatter exactly like that instead of into jagged shards. It's also why the trend of TG computers is really, really stupid unless you replace your case every three years or so or never touch anything around your computer.

 

Funny story regarding TG, my family used to have a TG patio table. We were doing a cookout for the 4th of July with all the trimmings with family, My mom puts the fruit bowl on one side of me, and y dad brings over the steaks. As he places them on the table the entire thing shatters. I have bare feet.I look down expecting my feet to be bleeding, instead they're just covered in tempered glass and fruit. Since the fruit bowl landed exactly upside down, while my uncle is waiting for us to decide where we're going to dinner instead, he removes the bowl and starts picking at the fruit.

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On ‎9‎/‎2‎/‎2017 at 1:51 PM, KSP said:

How's your hand?

The Tempered glass that cracked wasn't sharp at all. It was like a sanded down piece of wood. I could slide my finger through it and no cuts. Besides the tiny pieces of glass the separates from the cracked glass.

 

On ‎9‎/‎2‎/‎2017 at 0:58 PM, Gravesnear said:

It would have to be a combination of both. Most tempered glass should be able to handle one part being hotter than another considering the level of heat in a computer. This can affect any tempered glass, the difference usually needs to be more severe. Of course the forces that make tempered glass so strong can be affected by things like scratches, dings, chips,  and manufacturing defects. My guess is you have a faulty panel that didn't like a hotspot, or you didn't have a  soft spacer on one or more of the nuts that hold the panel on. Tempered glass is tough but it doesn't like hard objects.

On ‎9‎/‎1‎/‎2017 at 7:47 PM, turkey3_scratch said:

I suppose having positive air pressure inside the case could also cause this, as it would push outward on the glass.

 

So in my case, my case is liquid cooled and both radiators are pointing outwards meaning most of not all of the hot air is being pushed outside. So assuming the inside was not hot,

 

in this case. So I don't think the inside of the case could have been hot at all. Warn perhaps but not hot. But I don't know since it shattered before I could even get a feel for it.

 

And there are more fans pushing outwards than there are inwards since Radiators prevent a lot of airflow.

 

Could negative air pressure be a cause of this? It could be balanced or negative but not positive due to my above statement.

If there weren't enough air inside the case vs air going out?

 

On ‎9‎/‎2‎/‎2017 at 9:07 PM, Tech Learner said:

That must have been heart breaking for you when that happened. Please send the case back immediately and get a new or upgraded version.

I sent a message to Be Quiet's Contact Us link the day after I posted this from your suggestions and I have yet to receive a reply back even though their page says typically within 24 hours.

 

 

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On ‎9‎/‎16‎/‎2017 at 9:22 PM, Tech Learner said:

@phongle123 I'm sorry to hear that customer service hasn't gotten back in touch with you yet. Hopefully you will hear back from them so.

Update: I received a new tempered glass today!

 

It was packed to survive a bomb.

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