Apple Internal Repair Videos Leak

[Giiman95]

Source Article: https://9to5mac.com/2018/07/23/leaked-internal-apple-videos-detail-iphone-x-imac-pro-macbook-pro-repairs/

 

• "As spotted by Reddit user turnby, the 11 internal Apple repair guides showed up on YouTube recently. Motherboard got in touch with the YouTuber who uploaded them about a month ago that were first discovered on Twitter. However, they were likely kept as privately listed on YouTube until recently as Apple would have taken action to pull them long before now."
• These videos provide a glimpse into how Apple repairs our devices. It also shows why some repairs are either very difficult for a user or third party to repair, or are straight up impossible to do without internal tools.

Video Links: 

The videos have been taken down.

Personal Notes:

That display calibration tool is what made me have to get a replacement. The tool was unable to connect to Apple's servers, so 5 hours after my quoted repair time, and multiple trips, the technician finally told me that I needed a replacement device. All fine and dandy except that I had to restore 86 Gigabytes of data which made me go over on my ISP Data Cap for the month because I hadn't anticipated such a large download.

 

@GabenJr At least now you know how Apple would've fixed your iMac Pro.

[kelvinhall05]

"At Apple, we like to bullshit paying customers, while uploading their solutions where literally anyone can view them. Why? Because fuck you, that's why".

[rcmaehl]

Maybe Linus can finally fix his iMac!

[DrMacintosh]

Looks pretty normal to me. 

[Zmax]

13 minutes ago, rcmaehl said:

Maybe Linus can finally fix his iMac!

The IMac pros as been repaired .  He did not say were the parts came from

 

PS : The video is on FloatPlane,and may eventually show on YouTube

[BlueChinchillaEatingDorito]

21 minutes ago, Giiman95 said:

All fine and dandy except that I had to restore 86 Gigabytes of data which made me go over on my ISP Data Cap for the month because I hadn't anticipated such a large download.

How much data are you allotted a month?

[PlayStation 2]

Apple just can't catch a break this month.

[mynameisjuan]

Please tell me again why it took so long to learn how to repair an iMac? Its not that hard. 

[Giiman95]

12 minutes ago, BlueChinchillaEatingDorito said:

How much data are you allotted a month?

300 gigabytes. It’s either choose a local ISP with fast speeds and data cap, or slow-unreliable speeds with ‘unlimited data’.

[Thaldor]

Pretty normal repair guide videos. Just for who these are aimed for?

 

I'm not that into looking at the hardware on that level, but if I needed to watch more than 10 minutes of these kind of videos, I would feel very underrated. With those videos even a monkey could fix a Mac and they feel a lot like in the first part they go through how to open your iToolkit and a ziplock bag, probably even how to put on the anti-static wristband and to remember that it has a wire and you should be always aware of it so you don't get tangled. Like if someone needs that kind of information and probably repeated in every video, I don't think they are qualified enough to be a repair technician.

[Noctus]

24 minutes ago, Thaldor said:

Pretty normal repair guide videos. Just for who these are aimed for?

 

I'm not that into looking at the hardware on that level, but if I needed to watch more than 10 minutes of these kind of videos, I would feel very underrated. With those videos even a monkey could fix a Mac and they feel a lot like in the first part they go through how to open your iToolkit and a ziplock bag, probably even how to put on the anti-static wristband and to remember that it has a wire and you should be always aware of it so you don't get tangled. Like if someone needs that kind of information and probably repeated in every video, I don't think they are qualified enough to be a repair technician.

Well they are "internal" videos. Dumb everything down so even an amoeba can do it and noone can claim against Apple they "never knew how to do anything" is someone gets hurt or a product gets damaged etc, because if they followed those instruction videos nothing bad would of happened yadda yadda >insert legality bs cover story<. Typical "cover our ass obvious simple instructions are obvious" video.

[NumLock21]

That looks like a ifixit video

[MoonSpot]

Seriously, fuck glue.  Apple POS, jeez.

[Thaldor]

3 minutes ago, Noctus said:

Well they are "internal" videos. Dumb everything down so even an amoeba can do it and noone can claim against Apple they "never knew how to do anything" is someone gets hurt or a product gets damaged etc. Typical "cover our ass obvious simple instructions are obvious" video.

Yeah, but the amount of steps that are just for monkeys is quite a too much. What a competent repair technician really needs from the iMac Pro display panel video are: What parts of the display are glued in and where are the cables. They don't need to know how to use the tools or how to clean the display after the repair, they are just waste of time which would be better in a separate video for dummies or even just "refer a manual for additional steps if you are not familiar with this repair". Nothing wrong with having them in there, but just waste of time and gives out the vibes that the skilled repair technicians at Apple aren't that skilled. Having seen some internal repair videos in the past, they were more like less than a minute long, down to the point so no ones time is wasted and if that wasn't enough "RTFM or call in another technician".

[kuddlesworth9419]

Why do they call it logic board. Everyone calls it a motherboard, is this just Apple being Apple.

[Noctus]

26 minutes ago, Thaldor said:

Yeah, but the amount of steps that are just for monkeys is quite a too much. What a competent repair technician really needs from the iMac Pro display panel video are: What parts of the display are glued in and where are the cables. They don't need to know how to use the tools or how to clean the display after the repair, they are just waste of time which would be better in a separate video for dummies or even just "refer a manual for additional steps if you are not familiar with this repair". Nothing wrong with having them in there, but just waste of time and gives out the vibes that the skilled repair technicians at Apple aren't that skilled. Having seen some internal repair videos in the past, they were more like less than a minute long, down to the point so no ones time is wasted and if that wasn't enough "RTFM or call in another technician".

While your point is quite true, the lawyers worth their salt that they hire would be fools not to make sure they cover  ALL THE THINGS in these instructional videos that people ranging from -1 IQ to quantum computer levels of intelligence should be doing least they could be sued or w/e. Sad state of affairs but, people are dicks =/

[Noctus]

22 minutes ago, kuddlesworth9419 said:

Why do they call it logic board. Everyone calls it a motherboard, is this just Apple being Apple.

Originally Mac had 2 "boards" to do their computy things. One of these was the logic board. That name stuck as they merged both into one "board" and viola, here we are today.

[Brooksie359]

16 hours ago, Giiman95 said:

300 gigabytes. It’s either choose a local ISP with fast speeds and data cap, or slow-unreliable speeds with ‘unlimited data’.

Damn that sucks. Now I feel bad for being upset about a 1 terabyte data cap. I just don't like the idea of a data cap especially when paying a good chuck of change for a high bandwidth connection. 

[RuffRuffmcgruff]

15 hours ago, Noctus said:

Originally Mac had 2 "boards" to do their computy things. One of these was the logic board. That name stuck as they merged both into one "board" and viola, here we are today.

10/10 for the info mate, -1000000000000000000000000/10 for the absolutely disgraceful use of Comic Sans.

 

On topic, The videos are no longer available now. Which is to be expected to be honest, if the average consumer found out how they could also repair their own devices Apple would lose out on some of their very important profits.

[Its Oliz]

does anyone have links to reuploads???

[TheDeepShadow]

Here you are

[Sousuke]

7 minutes ago, TheDeepShadow said:

Here you are

Just downloaded it before its taken down.

 

[Gullerback]

didnt really learn anything new tbh.  I learned most of those already from Louis Rossmann

[WolfDeville]

On 24/07/2018 at 5:40 AM, Giiman95 said:

300 gigabytes. It’s either choose a local ISP with fast speeds and data cap, or slow-unreliable speeds with ‘unlimited data’.

What country you in?

[Giiman95]

United States