Jump to content
Search In
  • More options...
Find results that contain...
Find results in...

AT&T billed an 83-year-old man over $24,000 for two months of dial-up Internet service

Ron Dorff of Los Angeles recently fielded a pair of bills from AT&T totaling $24,298.93.

As PCMag notes, the 83-year-old received a recent statement in the amount of $8,596.57. A bit baffled by it all, he called AT&T and spoke with a customer service rep that was just as confused as he was. An in-home service visit was scheduled but the tech never showed up so Dorff simply wrote it off as being solved.

The next month, he was billed $15,687.64 – far more than the $51 he’s used to paying for Internet service (am I the only one that thinks $51 a month for dial-up service is also ridiculous?). Another call to AT&T was in order and this time, a technician actually made it out to inspect the issue.
 

As it turns out, a simple yet unexplainable error was to blame for the overages. Dorff's modem somehow started dialing a long-distance number to access AOL. That’s not AT&T’s problem, apparently, as another rep he spoke to insisted he had to pay and was, as Dorff describes, very blunt about it.

 


Once the LA Times got involved, however, AT&T quickly changed its tune and waived the erroneous charges. The provider contends the timing of the publication's involvement was just a coincidence.

Source:
http://www.pcmag.com/article2/0,2817,2483480,00.asp

Link to post
Share on other sites

ISP's are so petty.

I had an issue with my ISP where they broke our router with an update and we took them to court and moved to Telstra.

What a fucking HUGE improvement. (kek)

| Intel i7 5820K @ 4.8GHz | G.Skill Ripjaws 4X4GB | X99 PRO | HoF 980 | Asus MX299Q | Sennheiser HD600 |

Link to post
Share on other sites

The only thing that pisses me off about this is that AT&T's attitude didn't change until media caught wind of it.

if you have to insist you think for yourself, i'm not going to believe you.

Link to post
Share on other sites

That's so fucked up. They charge an innocent senior citizen over 50 Gs for dialup? holy fuck, they want to screw us of our money.

"If it has tits or tires, at some point you will have problems with it." -@vinyldash303

this is probably the only place i'll hang out anymore: http://linustechtips.com/main/topic/274320-the-long-awaited-car-thread/

 

Current Rig: Intel Core 2 Quad Q6600, Abit IN9-32MAX nForce 680i board, Galaxy GT610 1GB DDR3 gpu, Cooler Master Mystique 632S Full ATX case, 1 2TB Seagate Barracuda SATA and 1x200gb Maxtor SATA drives, 1 LG SATA DVD drive, Windows 10. All currently runs like shit :D 

Link to post
Share on other sites

Cheap compared to some ISPs in Canada and the US

Intel Core i7 9700k - EVGA FTW GTX 970

Link to post
Share on other sites

The only thing that pisses me off about this is that AT&T's attitude didn't change until media caught wind of it.

how to fix ISP issues in 'merica,

 

1 call support, just as a proof that they are useless

2 contact media

3 ???????

4 profit

 

also if some company is still offering dial up, they should do it for free, 56k is almost useless

this is one of the greatest thing that has happened to me recently, and it happened on this forum, those involved have my eternal gratitude http://linustechtips.com/main/topic/198850-update-alex-got-his-moto-g2-lets-get-a-moto-g-for-alexgoeshigh-unofficial/ :')

i use to have the second best link in the world here, but it died ;_; its a 404 now but it will always be here

 

Link to post
Share on other sites

To top it all this motherfuckers just bought out my local carrier, Nextel Mexico. Luckily for me I'm all but out of contract.

-------

Current Rig

-------

Link to post
Share on other sites

ISP's are so petty.

I had an issue with my ISP where they broke our router with an update and we took them to court and moved to Telstra.

What a fucking HUGE improvement. (kek)

BSkyB is pretty awesome, have had no complaints with them and their support is pretty nice too :)

Gaming PC: Case: NZXT Phantom 820 Black | PSU: XFX 750w PRO Black Edition 80Plus Gold (Platinum) | CPU: Intel Core i5 4690K | CPU Cooler: BE QUIET! Dark Rock Pro 2 | MB: ASUS Sabertooth Z97 Mark S | RAM: 24GB Kingston HyperX and Corsair Vengeance 1866MHz | GPU: MSI R9 280X 3G | SSD: Samsung 840 Evo 250GB | HDD: 9TB Total | Keyboard: K70 RGB Brown | Mouse: R.A.T MMO7

Laptop: HP Envy 15-j151sa | 1920x1080 60HZ LED | APU: AMD A10-5750M 2.5GHZ - 3.5GHZ | 8GB DDR3 1600mhz | GPU: AMD  HD 8650G + 8750M Dual Graphics | 1TB SSHD

 

Link to post
Share on other sites

Seeing this stuff all the time pisses me off, the same sensationalist headline shit you read in the papers.

Do you really think they done it on purpose? They obviously have a computer system that works out charges and then sends out bills, there was an error and it wasn't resolved how it should, that's what you guys should be pissed about.

If they can get away with fleecing an old man they will.

Link to post
Share on other sites

Seeing this stuff all the time pisses me off, the same sensationalist headline shit you read in the papers.

Do you really think they done it on purpose? They obviously have a computer system that works out charges and then sends out bills, there was an error and it wasn't resolved how it should, that's what you guys should be pissed about.

If they can get away with fleecing an old man they will.

You do realize your last statment contradicts your second paragraph right?

Isn't the title accurate? Did the ISP not bill the 83 year old man for those charges overthe course of two months?

Also people are upset over this. People are also just generally angry towards ISPs for the reasons you mentioned.

Link to post
Share on other sites

Okay but, if this was dropped on me by my ISP, even before going to any news media, my response would go something like this...

 

"Hmmmmmmm, yeah, no, not paying that." *hangs up* *cancels credit card*

ExMachina (2016-Present) i7-6700k/GTX970/32GB RAM/250GB SSD

Picard II (2015-Present) Surface Pro 4 i5-6300U/8GB RAM/256GB SSD

LlamaBox (2014-Present) i7-4790k/GTX 980Ti/16GB RAM/500GB SSD/Asus ROG Swift

Kronos (2009-2014) i7-920/GTX680/12GB RAM/120GB SSD

Link to post
Share on other sites

Dang, poor guy. D:

- Fresher than a fruit salad.

Link to post
Share on other sites

how to fix ISP issues in 'merica,

 

1 call support, just as a proof that they are useless

2 contact media

3 ???????

4 profit

 

also if some company is still offering dial up, they should do it for free, 56k is almost useless

I read that filing a complaint with the FCC, FTC, or both works wonders. 

My profile pic is the game i'm currently playing. I hope i remember to change it..

Link to post
Share on other sites

ATT has a history of billing ridiculous amounts dont they. These carriers and ISP's need to be taken down a notch fast, they're getting too out of hand.

Rig 1 - Windows 10 Edu | Asus ROG Strix X570-F Gaming | Ryzen 9 3950x | 2 x 16gb G.Skill Ripjaw V 3200mhz | ROG Strix GeForce® RTX 2080 SUPER™ Advanced edition | Samsung Evo 960 500gb NVME + 2 x 2TB Seagate Barracuda + 2 500GB Samsung Evo 850 | EVGA Supernova 650 G2 | Alienware AW3418DW + LG 34uc87c + Dell u3419w | Asus Zephyrus G14

Link to post
Share on other sites

how to fix ISP issues in 'merica,

 

1 call support, just as a proof that they are useless

2 contact media

3 ???????

4 profit

 

1 move away from the US

2 don't move to Australia

3 ???????

4 profit

 

also if some company is still offering dial up, they should do it for free, 56k is almost useless

 

Fixed your post

 

Sorry Australia :(

GW2: Vettexl.9726

Link to post
Share on other sites

yeah i wouldnt pay that, see them take me to court and try and argue the case, that might be worth it, hope this makes wan show just so the IPS learn to get thier shit straight.

I'm in the UK and i have a 2 meg connection (so usually a download flickers around 150-220kbps though it can crash down to nothing) the only consolation is its a shared sheltered house so its free, free doesnt help when 360p youtube has to buffer for a few seconds and videos on your facebook "home/timeline" that autoplay make it crawl and we're not allowed to run ethernet or get our own internet. 4 more months and ill happily pay for 50 meg virgin.

Falcon: Corsair 750D 8320at4.6ghz 1.3v | 4GB MSI Gaming R9-290 @1000/1250 | 2x8GB 2400mhz Kingston HyperX Beast | Asus ROG Crosshair V Formula | Antec H620 | Corsair RM750w | Crucial M500 240GB, Toshiba 2TB, DarkThemeMasterRace, my G3258 has an upgrade path, my fx8320 doesn't need one...total cost £840=cpu£105, board£65, ram£105, Cooler £20, GPU£200, PSU£88, SSD£75, HDD£57, case£125.

 CASE:-NZXT S340 Black, CPU:-FX8120 @4.2Ghz, COOLER:-CM Hyper 212 EVO, BOARD:-MSI 970 Gaming, RAM:-2x4gb 2400mhz Corsair Vengeance Pro, GPU: SLI EVGA GTX480's @700/1000, PSU:-Corsair CX600m, HDD:-WD green 160GB+2TB toshiba
CASE:-(probably) Cooltek U1, CPU:-G3258 @4.5ghx, COOLER:-stock(soon "MSI Dragon" AiO likely), BOARD:-MSI z87i ITX Gaming, RAM:-1x4gb 1333mhz Patriot, GPU: Asus DCU2 r9-270 OC@1000/1500mem, PSU:-Sweex 350w.., HDD:-WD Caviar Blue 640GB
CASE:-TBD, CPU:-Core2Quad QX9650 @4Ghz, COOLER:-OCZ 92mm tower thing, BOARD:-MSI p43-c51, RAM:-4x1GB 800mhz Corsair XMS2, GPU: Zotac GTX460se @800/1000, PSU:-OCZ600sxs, HDD:-WD green 160GBBlueJean-A
 CASE:-Black/Blue Sharkoon T9, CPU:-Phenom2 x4 B55 @3.6Ghz/1.4v, COOLER:-FX8320 Stock HSF, BOARD:-M5A78L-M/USB3, RAM:-4GB 1333mhz Kingston low profile at 1600mhz, GPU:-EVGA GTX285, PSU:-Antec TP550w modu, STORAGE:-240gb  M500+2TB Toshiba
CASE:-icute zl02-3g-bb, CPU:-Phenom2 X6 1055t @3.5Ghz, COOLER:-Stock, BOARD:-Asrock m3a UCC, RAM:2x2GB 1333mhz Zeppelin (thats yellow!), GPU: XFX 1GB HD6870xxx, PSU:-some 450 POS, HDD:-WD Scorpio blue 120GB
CASE:-Packard Bell iMedia X2424, Custom black/red Aerocool Xpredator fulltower, CPU's:-E5200, C2D [email protected]<script cf-hash='f9e31' type="text/javascript"> /* */</script>(so e8500), COOLER:-Scythe Big shuriken2 Rev B, BFG gtx260 sp216 OC, RAM:-tons..
Gigabyte GTX460, Gigabyte gt430,
GPU's:-GT210 1GB,  asus hd6670 1GB gddr5, XFX XXX 9600gt 512mb Alpha dog edition, few q6600's
PICTURES CASE:-CIT mars black+red, CPU:-Athlon K6 650mhz slot A, COOLER:-Stock, BOARD:-QDI Kinetiz 7a, RAM:-256+256+256MB 133mhz SDram, GPU:-inno3d geforce4 mx440 64mb, PSU:-E-Zcool 450w, STORAGE:-2x WD 40gb "black" drives,
CASE:-silver/red raidmax cobra, CPU:-Athlon64 4000+, COOLER:-BIG stock one, BOARD:-MSI something*, RAM:-(matched pair)2x1GB 400mhz ECC transcend, GPU:-ati 9800se@375core/325mem, PSU:-pfft, HDD:-2x maxtor 80gb,
PICTURES CASE:-silver/red raidmax cobra (another), CPU:-Pentium4 2.8ghz prescott, COOLER:-Artic Coolering Freezer4, BOARD:-DFI lanparty infinity 865 R2, RAM:-(matched pair)2x1GB 400mhz kingston, GPU:-ati 9550@375core/325mem, PSU:-pfft, HDD:-another 2x WD 80gb,
CASE:-ML110 G4, CPU:-xeon 4030, COOLER:-stock leaf blower, BOARD:-stock raid 771 board, RAM:-2x2GB 666mhz kingston ECC ddr2, GPU:-9400GT 1GB, PSU:-stock delta, RAID:-JMicron JMB363 card+onboard raid controller, HDD:-320gb hitachi OS, 2xMaxtor 160gb raid1, 500gb samsungSP, 160gb WD, LAPTOP:-Dell n5030, CPU:-replaced s*** cel900 with awesome C2D E8100, RAM:-2x2GB 1333mhz ddr3, HDD:-320gb, PHONE's:-LG optimus 3D (p920) on 2.3.5@300-600mhz de-clock (batteryFTW)
Link to post
Share on other sites

They should pay him to use dial up.

The Mistress: Case: Corsair 760t   CPU:  Intel Core i7-4790K 4GHz(stock speed at the moment) - GPU: MSI 970 - MOBO: MSI Z97 Gaming 5 - RAM: Crucial Ballistic Sport 1600MHZ CL9 - PSU: Corsair AX760  - STORAGE: 128Gb Samsung EVO SSD/ 1TB WD Blue/Several older WD blacks.

                                                                                        

Link to post
Share on other sites

Disrespecting elders like this... wow... guess thats your western cut-throat culture at its best.

 

Had you disrespected an elder like this in the eastern culture... you`d commit social suicide.

Link to post
Share on other sites

Whoa, whoa, whoa

 

WHOA

 

US still has dial-up? You can actually go and buy dial-up, as in, it is a product that is available still?

 

WHAT

In case the moderators do not ban me as requested, this is a notice that I have left and am not coming back.

Link to post
Share on other sites

BSkyB is pretty awesome, have had no complaints with them and their support is pretty nice too :)

Wait till they start magically increasing your monthly bill and send you a letter in the post stating its because "we're improving our services".

 

We used to be with them for years and every time they started doing it we had to call up and threaten to leave before they moved the price back to what it stated in the contract. Shortly after we left them, I am on EE fibre now but looking to swap to Plusnet because its better than EE.

System Specs:

CPU: Ryzen 9 3900X Stock

GPU: EVGA RTX 2070 Super XC

RAM: 16GB 3000MHz

HDD: 1TB Sabrent NVMe -  WD 1TB Black - WD 2TB Green -  WD 4TB Blue

MB: Gigabyte  B550 Gaming X- RGB Disabled

PSU: ThermalTake 750W Smart BX1 - RGB Disabled

Case: BeQuiet! Silent Base 801 Black

Cooler: DeepCool Castle 360EX

 

 

 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×