Rant about MSI

[Inception9269]

I am so fkin done with MSI. I will never buy another product from them, and I will never recommend another product from them.

 

Back when 3rd gen Ryzen launched, the very first day I ordered it and an MSI motherboard, MSI was at the time a brand I really liked. The board was a MPG x570 gaming pro carbon. Technically I ended up using a Gigabyte x570 board I got from Micro center cause I thought the MSI one was DOA but it turned out it was fine, so I kept it as a backup motherboard. Then some months later my gigabyte board died cause of water damage, fortunately I had the MSI one to fall back on. I used that board for close to a year before it completely shit the bed and died out of the blue, whenever I tried turning on the pc the debug leds would show for dram and cpu. I didn't want to wait out the possible several weeks an RMA would have taken so I went to Micro center and bought a really nice Asus one (which is still working flawlessly), I then went and got an RMA for the MSI board, figuring that I would use the replacement as either a backup motherboard or for a new build.

 

I just today realized that they sent back the exact same motherboard. Back when I received it, I didn't test it to see if it worked, I took them for their word. Though they didn't send it back in the same packaging that I sent it in, it being a plain white box with the manual, sata cables and wifi adapter dropped in. I did a case swap last night for my main pc, and then today I did an upgrade for my living room pc. For that pc I used the MSI board I had and also stuck my 3700x cpu in it as an upgrade. Whenever I pulled the motherboard out of the box the first thing that tipped me off was that the anti-static bag was the exact same, it even having the same scotch tape keeping it close. I examined the board and nothing stood out to me, but when I took the M.2 plate off to install it I then saw there was no tape covering the thermal pad and I could see the imprint left by the previous drive. I knew then that it was the same motherboard that I sent off. I ignored that and continued building the pc, figuring that maybe it was repaired and not replaced, so I put the pc together and turn it on and its spitting out the same dram and cpu error leds.

 

Are you fucking kidding me? You make me pay to mail it to you so that you'll honor the warranty and you literally just dump it into a new box and mail it back. MSI is dead to me. This isn't even the first time I felt cheated by them, back years ago with my first ever Intel pc I had a Z97 motherboard from MSI that completely shit the bed, and I tried getting it RMA'd and it was denied despite technically being in the last available month of the warranty

[Entropy.]

7 minutes ago, Inception9269 said:

I am so fkin done with MSI. I will never buy another product from them, and I will never recommend another product from them.

 

Back when 3rd gen Ryzen launched, the very first day I ordered it and an MSI motherboard, MSI was at the time a brand I really liked. The board was a MPG x570 gaming pro carbon. Technically I ended up using a Gigabyte x570 board I got from Micro center cause I thought the MSI one was DOA but it turned out it was fine, so I kept it as a backup motherboard. Then some months later my gigabyte board died cause of water damage, fortunately I had the MSI one to fall back on. I used that board for close to a year before it completely shit the bed and died out of the blue, whenever I tried turning on the pc the debug leds would show for dram and cpu. I didn't want to wait out the possible several weeks an RMA would have taken so I went to Micro center and bought a really nice Asus one (which is still working flawlessly), I then went and got an RMA for the MSI board, figuring that I would use the replacement as either a backup motherboard or for a new build.

 

I just today realized that they sent back the exact same motherboard. Back when I received it, I didn't test it to see if it worked, I took them for their word. Though they didn't send it back in the same packaging that I sent it in, it being a plain white box with the manual, sata cables and wifi adapter dropped in. I did a case swap last night for my main pc, and then today I did an upgrade for my living room pc. For that pc I used the MSI board I had and also stuck my 3700x cpu in it as an upgrade. Whenever I pulled the motherboard out of the box the first thing that tipped me off was that the anti-static bag was the exact same, it even having the same scotch tape keeping it close. I examined the board and nothing stood out to me, but when I took the M.2 plate off to install it I then saw there was no tape covering the thermal pad and I could see the imprint left by the previous drive. I knew then that it was the same motherboard that I sent off. I ignored that and continued building the pc, figuring that maybe it was repaired and not replaced, so I put the pc together and turn it on and its spitting out the same dram and cpu error leds.

 

Are you fucking kidding me? You make me pay to mail it to you so that you'll honor the warranty and you literally just dump it into a new box and mail it back. MSI is dead to me. This isn't even the first time I felt cheated by them, back years ago with my first ever Intel pc I had a Z97 motherboard from MSI that completely shit the bed, and I tried getting it RMA'd and it was denied despite technically being in the last available month of the warranty

Welp, time to wait for the thread lock (probably). 

[Inception9269]

5 minutes ago, Brok3n But who cares? said:

Welp, time to wait for the thread lock (probably). 

why?

[Entropy.]

8 minutes ago, Inception9269 said:

why?

Probably considered status-update material, and "flame-bait," according to the standards. Who knows, the mods have the final say.

[Enderman]

Ive always used Asus motherboards and never had an issue.

Great UEFI and build quality.

 

[Inception9269]

2 minutes ago, Brok3n But who cares? said:

Probably considered status-update material, and "flame-bait," according to the standards. Who knows, the mods have the final say.

I consider it more of a discussion than flame bait or anything.

 

Just sharing a shit experience I had with a manufacturer.

[Inception9269]

Just now, Enderman said:

Ive always used Asus motherboards and never had an issue.

Great UEFI and build quality.

 

I used to be in favor of MSI and would defend them as being just as good as the others. But things like this I find unacceptable.

The board I'm using in my main pc is from Asus, and I've had zero problems with it so far, and honestly I probably will stick with them when it comes to my main builds.

I'll still get whatever's affordable and good for secondary builds

[Inception9269]

Got off the phone with MSI support, guy issued me another RMA. He told me apparently they previously repaired and tested the board and supposedly it worked, but it clearly isn't. He told me to mark on the box replace so they don't try doing it again.

 

I said earlier just now and earlier today to someone else that I will never buy another product from MSI, but I ended up buying a replacement board from them earlier today.

I wanted to do the upgrade on my second pc today and didn't want to order one and wait over a week to receive it, that being a week where my second pc (mainly used for Plex) would be down, and having the parts sitting on my kitchen table so I ended up going to Best Buy. I love Micro Center and would have gone there, but that's an hour drive one way, whereas Best buy is a 20 min drive. They literally only had four AMD boards, all from MSI. I bought a B550 one, and it works perfectly fine in that pc. I still plan on sticking to Asus for my main pc. As for if I'd ever recommend MSI to anyone, that'll depend on if they give me a new board as a replacement and not send the same one back. I'll likely keep the replacement as a backup or if I ever build a new pc.

[Tieox]

MSi have a few negative large media reports.

 

 

Not saying other makers are spotless, but MSi are worth the double look before pulling any trigger I feel.

[Inception9269]

5 minutes ago, Tieox said:

MSi have a few negative large media reports.

 

 

Not saying other makers are spotless, but MSi are worth the double look before pulling any trigger I feel.

I forgot about those topics.

 

Like I said, going forward I'll more than likely stick with Asus for my main builds. I do like Gigabyte, I used them before the MSI one, and it worked fine up until accidentally got some water on it while upgrading something. That was the rare time I ever opted in for the 2 year warranty for something, it being with Micro center, I got my money back and didn't RMA that one

[DarkEnergy]

I personally wouldn't drop a brand based on one bad product experience.

I've only stopped buying from one brand (Asus) after multiple product failures across many years and across different price points. Example from Asus:

 

2013 Nexus 7 touch screen, rotation sensor, failure. (lasted about 3 years).

2012 M5A99 FX R2.0 (Top of the line) motherboard USB grounding issue across TWO boards (first one RMA'd, but still failed).

~2012 Asus monitor HDMI EEPROM corruption and overall terrible white balance (whites look pink).

2021 Strix Carry mouse, bluetooth died after 3 months.

 

Now THOSE are reasons why I'm no longer touching Asus products.

 

[CommanderAlex]

My first motherboard was a MSI Z97 Gaming 5. That thing is four years old and still goes (well at least the last time I used it before I did a platform upgrade in Feb 2019). That was an awesome motherboard and never had any real issues with it. Now I have a MSI X299 Gaming Pro Carbon AC and this board is rock solid for a couple years now. I've had some issues with the motherboard, mainly my fault but a simple clear CMOS does the trick. Back when the MSI GTX 1070 came out, prices were elevated due to miners a couple years back and after two brand new cards being sent to me from Amazon, they bad bent PCBs particularly after the PCIe faceplace. 3rd time was the charm and the curve wasn't that bad, so I kept it.

 

I do have a monitor that I am currently using right now, a MSI MAG271CQR, and I've noticed these "holes" whenever I see a black screen/dark images where there are certain spots on the panel where you can see the pixels if you move around the location and from different viewing angles, they would change color between the red-green-blue of the pixel. They generally don't bother me but I'd probably pick a AOC or Samsung monitor as my next choice a couple years from now...unless the panel dies for whatever reason. 

 

7 minutes ago, DarkEnergy said:

I personally wouldn't drop a brand based on one bad product experience.

I've only stopped buying from one brand (Asus) after multiple product failures across many years and across different price points. Example from Asus:

 

2013 Nexus 7 touch screen, rotation sensor, failure. (lasted about 3 years).

2012 M5A99 FX R2.0 (Top of the line) motherboard USB grounding issue across TWO boards (first one RMA'd, but still failed).

~2012 Asus monitor HDMI EEPROM corruption and overall terrible white balance (whites look pink).

2021 Strix Carry mouse, bluetooth died after 3 months.

 

Now THOSE are reasons why I'm no longer touching Asus products.

 

I've had issues with Asus gaming laptop back in 2014. One laptop would be BSODing due to bad drivers. I contacted ASUS support about it and they said to go one by one and keep the drivers up to date. I've even returned them to exchange out three times for a new laptop and came to the same issue, unless I updated the drivers. Then the issue would go away and then come back whenever a new driver was released (not a joke, happened every time). Then after 5 months on the 3rd laptop, the motherboard went bad. Best Buy gave store credit and I just went with a MacBook Pro to use for schoolwork and kept my prebuilt as my gaming rig at the time. 

[Inception9269]

3 minutes ago, DarkEnergy said:

I personally wouldn't drop a brand based on one bad product experience.

I've only stopped buying from one brand (Asus) after multiple product failures across many years and across different price points. Example from Asus:

 

2013 Nexus 7 touch screen, rotation sensor, failure. (lasted about 3 years).

2012 M5A99 FX R2.0 (Top of the line) motherboard USB grounding issue across TWO boards (first one RMA'd, but still failed).

~2012 Asus monitor HDMI EEPROM corruption and overall terrible white balance (whites look pink).

2021 Strix Carry mouse, bluetooth died after 3 months.

 

Now THOSE are reasons why I'm no longer touching Asus products.

 

I have to go based off my experiences. Assuming something doesn't die, I typically don't buy that much pc related things. One thing I like doing is an overhaul of my main pc every 2 years or so. So of the things that I have bought, MSI is the one that I've had the most issues with.

 

When it comes to peripherals, my mouse and keyboard are from Corsair, and I likely will replace them at some point this year cause the Corsair software is complete dog shit and crashes all the time. A lot of the time (well before the usb issues some AMD users are experiencing) my keyboard won't turn on when I wake up/turn on my pc, unplugging and plugging it back in resolves the issue. And for my mouse the sensitivity seems to change every time the icue software shits the bed, programmable keys also stop working when that happens

[Inception9269]

9 minutes ago, SpiderMan said:

My first motherboard was a MSI Z97 Gaming 5. That thing is four years old and still goes (well at least the last time I used it before I did a platform upgrade in Feb 2019). That was an awesome motherboard and never had any real issues with it. Now I have a MSI X299 Gaming Pro Carbon AC and this board is rock solid for a couple years now. I've had some issues with the motherboard, mainly my fault but a simple clear CMOS does the trick. Back when the MSI GTX 1070 came out, prices were elevated due to miners a couple years back and after two brand new cards being sent to me from Amazon, they bad bent PCBs particularly after the PCIe faceplace. 3rd time was the charm and the curve wasn't that bad, so I kept it.

 

I do have a monitor that I am currently using right now, a MSI MAG271CQR, and I've noticed these "holes" whenever I see a black screen/dark images where there are certain spots on the panel where you can see the pixels if you move around the location and from different viewing angles, they would change color between the red-green-blue of the pixel. They generally don't bother me but I'd probably pick a AOC or Samsung monitor as my next choice a couple years from now...unless the panel dies for whatever reason. 

 

I've had issues with Asus gaming laptop back in 2014. One laptop would be BSODing due to bad drivers. I contacted ASUS support about it and they said to go one by one and keep the drivers up to date. I've even returned them to exchange out three times for a new laptop and came to the same issue, unless I updated the drivers. Then the issue would go away and then come back whenever a new driver was released (not a joke, happened every time). Then after 5 months on the 3rd laptop, the motherboard went bad. Best Buy gave store credit and I just went with a MacBook Pro to use for schoolwork and kept my prebuilt as my gaming rig at the time. 

I have an ASUS G-Sync monitor that I have a bit of an issue with. Technically the monitor was refurbished when I bought it, so might not be completely against Asus. There being a couple of bright spots, I guess the issue is the film on the screen. It's still a good monitor, it being 2560x1440p with 165hz. I still plan on keeping it for at least another year though. I really do want to get a 3080 gpu, but by the time they're readily available I'd probably be better off waiting for the next gen ones after that. I really like 1440p gaming, but with future Nvidia cards I might consider upgrading to a 4k monitor, considering I would imagine the inevitable 4000 series gpus would be so much better at 4k than even current 3000 series ones

[CommanderAlex]

1 minute ago, Inception9269 said:

I have an ASUS G-Sync monitor that I have a bit of an issue with. Technically the monitor was refurbished when I bought it, so might not be completely against Asus. There being a couple of bright spots, I guess the issue is the film on the screen. It's still a good monitor, it being 2560x1440p with 165hz. I still plan on keeping it for at least another year though. I really do want to get a 3080 gpu, but by the time they're readily available I'd probably be better off waiting for the next gen ones after that. I really like 1440p gaming, but with future Nvidia cards I might consider upgrading to a 4k monitor, considering I would imagine the inevitable 4000 series gpus be so much better at 4k than even current 3000 series ones

Yeah the "hole" issue on my monitor is something I'm not too concerned about, although I do have a protection plan on it from when I bought it at Micro Center, but I don't think they would want to do anything with it or be difficult to replace. I'm pretty happy with my monitor at 2560x1440 and 144Hz. 4K seems like a waste to me and 1440 strikes a great balance between 1080 and 4k. 

 

After the issue with the ASUS laptop, I'd probably never buy another ASUS product again. Although I do have a router from them and it's pretty decent and quite an upgrade over the previous one. 

[GDRRiley]

MSI mad some horrible X570 boards just like how 1/2 the OEMs made bad Z490 boards . I know hardware unboxed ripped into them.

[DSD27]

I had an MSI GTX 770 Gaming that suddenly died after 4 years of light usage. On their forums, they give the excuse that all hardware dies and even tried to convince me that 4 years is normal average lifespan for a GPU.

Later, I bought one of their Force controllers, it came with a left stick problem, never worked right out of the box at a software level, many people complained, but they never fixed it since they don't even have drivers for it.

MSI is trash, people forgot, but MSI used to be a cheaper alternative to Asus, a budget brand, only since their popularity increased, they inflated their prices to be considered a top brand. Many people think they are. I've never bought from them again and I never will.

[dilpickle]

Lol if you think Asus support is any better you're gonna be in for a shock.

 

This whole business of damning an entire company because you had one bad experience is pretty dumb. Do a quick a google search and you'll find horror stories with every major mobo manufacturer. So who do we use?

 

I've had multiple Asus mobos fail on me. I currently have an MSI and it has been rock solid so far.

[Inception9269]

4 minutes ago, dilpickle said:

Lol if you think Asus support is any better you're gonna be in for a shock.

 

This whole business of damning an entire company because you had one bad experience is pretty dumb. Do a quick a google search and you'll find horror stories with every major mobo manufacturer. So who do we use?

 

I've had multiple Asus mobos fail on me after a couple of years. I currently have an MSI and it has been rock solid so far.

things obviously vary. what works for one person doesn't always work for another.

 

back with 1st gen Ryzen I heard many folks say a lot of negative things about Asus boards. I've heard some folks say that Gigabyte was the better one to go with for 1st and 2nd gen Ryzen, with Asus it wasn't until after the 2nd gen was out that they decided to put out the same quality boards that they would the Intel platform.

[DSD27]

2 hours ago, Inception9269 said:

why?

Because everyone keeps covering up for MSI, the excuse that all hardware dies will always allow them to get away. There can't be enough evidence to support the fact that they die more often than the others. Not really for this thread, but that's what usually happens.

[Nena Trinity]

Well what did you exepct from a company that lied about how many phases their FX boards had?

 

What did you expect from a company that will not update BIOS on certain boards?

 

What did you expect from a company that just agreed to GPP (GeForce Partner Program)

 

What did you expect from a company that tried to crush a Youtuber for pointing out a problem with their gaming laptop?

 

What did you exepct from a company that WAS USING A 3RD PARTY COMPANY TO SCALP CONSUMERS?!! O3O

 

[Inception9269]

39 minutes ago, Nena Trinity said:

Well what did you exepct from a company that lied about how many phases their FX boards had? I legit don't know about this and/or was never impacted me

 

What did you expect from a company that will not update BIOS on certain boards? I legit don't know about this and/or was never impacted me

 

What did you expect from a company that just agreed to GPP (GeForce Partner Program) The 1070 is the last MSI gpu I ever bought, that controversy being after

 

What did you expect from a company that tried to crush a Youtuber for pointing out a problem with their gaming laptop? That happened long after buying my MSI board

 

What did you exepct from a company that WAS USING A 3RD PARTY COMPANY TO SCALP CONSUMERS?!! O3O same response as one above.

Also, when it comes to pcs I typically prefer sticking to the same brand for aesthetics (Same board vendor x same gpu vendor), obviously it doesn't make a difference for the most part. For my next gpu upgrade I'll likely try going for an Asus one to match my motherboard.

 

[Nena Trinity]

17 minutes ago, Inception9269 said:

Also, when it comes to pcs I typically prefer sticking to the same brand for aesthetics (Same board vendor x same gpu vendor), obviously it doesn't make a difference for the most part. For my next gpu upgrade I'll likely try going for an Asus one to match my motherboard.

 

I agree normally but sometimes that just doesnt happen haha, I used a MSI board with Gigabyte GPU and then ASUS board my other system had MSI and MSI then ASRock + MSI. My only advice is do not buy a MSI at all even if its a GPU you will not be able to RMA from them I heard a guy was offered money back instead since they rather sell cards at inflated prices!  

[Inception9269]

15 minutes ago, Nena Trinity said:

I agree normally but sometimes that just doesnt happen haha, I used a MSI board with Gigabyte GPU and then ASUS board my other system had MSI and MSI then ASRock + MSI. My only advice is do not buy a MSI at all even if its a GPU you will not be able to RMA from them I heard a guy was offered money back instead since they rather sell cards at inflated prices!  

I say I try to match them, but I don't think I've ever been able to. My very first pc back in 2014 had a shitty fx-8350 with an asrock motherboard and an evga 750 ti. my first Intel pc in 2015 had a z97 MSI board and gigabyte 980. third had an MSI x99 board and my MSI 1070, then i went to AMD with 3rd gen ryzen, with a watercooled Aorus 2080 S. The only time that matched was when I had my Gigabyte board before it died.

[Moonzy]

Hmm...

So you water damaged your gigabyte board, did you make sure the CPU and RAM weren't damaged in the process?

 

I don't like MSI boards but only because of their unintuitive bios

Gigabyte is one of the company I hate though, shit tier products, and nonexistent customer service