LENOVO NOT HONOURING WARRANTY!

[TheLockpick]

I purchased a Lenovo monitor from Currys a year ago.  It recently broke on me and I contacted their customer service team.  After speaking to a guy called Luuk, i was told to send evidence of the monitor fault along with proof of purchase and images of the monitor.

After doing so, he checked the warranty and confirmed that I would be receiving another monitor and to wait for Lenovo to contact me.  I have screenshots of Lenovo’s website where the product is registered showing me the warranty.  Luuk told me to wait and I didn’t hear off him for a few days.  Upon calling back three days later, one of his colleagues left him a note asking to him to call me back the next day.  No call.

So yesterday (around 5 days later) I spoke to another woman and she told me that she has confirmed I’ll be getting another monitor and that they upper management will contact me in an hour.  No phone call an hour later so I called back after my uni lecture two hours later and I had a customer service rep try to lie and get out of the warranty and once I showed him the Lenovo website where the product is registered that has the 3 year warranty he hung up. 

I call back later after being on hold for 40 minutes, and a new customer rep is trying to lie to me about they same thing.  Lenovo requested you take it back to curry’s and quote consumer law but I’d rather ask Lenovo to honour a warranty they should be honouring.  

Now I need to raise some publicity about this.  Lenovo can’t do this to their customers. 

TlDr: I bought a monitor that broke down.  It is registered on the Lenovo website.  It has a warranty period of 3 years.  It is still under warranty.  Lenovo customer service have been dodging me and lying to me. I have all proof.  I want another monitor.  

[Roswell]

You say you got it a year ago but the screenshots show you got it in 2016.

[dizmo]

Sounds like your issue is with Lenovo. Not really sure what you expect us to do here.

[TheKDub]

20 minutes ago, Vitamanic said:

You say you got it a year ago but the screenshots show you got it in 2016.

The screenshot also says the warranty has 3 days remaining. Perhaps they got the monitor used?

 

 

They're probably just stalling so the warranty expires instead of having to do anything.

 

 

Honestly, this doesn't surprise me. I haven't had a good interaction with Lenovo's support in the past. Last time I had to contact them they tried to charge me $80 for the recovery media for my laptop, and claimed it was impossible for me to download it from them. (Even though I had downloaded it from them months before but lost the files, and their shitty system only lets you download it once per serial number).

After the additional quality issues with my Yoga 710-15IKB (Biggest issue so far is the hinge disconnected from the LCD's back panel because they used glue to hold it on instead of an actual fastener... Not even super glue can fix it), I don't think I'll be considering or recommending Lenovo in the future.

[Roswell]

24 minutes ago, TheKDub said:

The screenshot also says the warranty has 3 days remaining. Perhaps they got the monitor used?

 

 

They're probably just stalling so the warranty expires instead of having to do anything.

 

 

Honestly, this doesn't surprise me. I haven't had a good interaction with Lenovo's support in the past. Last time I had to contact them they tried to charge me $80 for the recovery media for my laptop, and claimed it was impossible for me to download it from them. (Even though I had downloaded it from them months before but lost the files, and their shitty system only lets you download it once per serial number).

After the additional quality issues with my Yoga 710-15IKB (Biggest issue so far is the hinge disconnected from the LCD's back panel because they used glue to hold it on instead of an actual fastener... Not even super glue can fix it), I don't think I'll be considering or recommending Lenovo in the future.

That sucks, every manufacturer seemingly charges for recovery media now. Back in the XP days it used to just be a free download among their drivers and stuff or included with the system.

 

As far as OP goes, if it was purchased second hand, the issue probably resides in them not having proof of purchase. I don't know, sounds like we're not getting the full story.

[TheKDub]

10 minutes ago, Vitamanic said:

That sucks, every manufacturer seemingly charges for recovery media now. Back in the XP days it used to just be a free download among their drivers and stuff or included with the system.

 

As far as OP goes, if it was purchased second hand, the issue probably resides in them not having proof of purchase. I don't know, sounds like we're not getting the full story.

Last I checked, Dell still provides it out in the open for anyone to download. No serial number or anything needed. Haven't looked at any others.

[LogicalDrm]

This sounds like issue with local offices. I've had only good experience with Lenovo support. You should contact consumer advisory board (etc) as they have greater legal power than you as single consumer.

[TheLockpick]

1 hour ago, Vitamanic said:

You say you got it a year ago but the screenshots show you got it in 2016.

The item was bought last year in August 2018 but when I went to register the product on the Lenovo website, the warranty period started in 2016.  I didn’t care at the time when I bought it. I just knew it was registered and it had warranty.  That’s all I cared about. If you want I can screenshot my invoice from Curry’s. 

[minibois]

I would either contact Curry's (as is kind of standard in Europe to contact the store before the manufacturer). Or just contact Lenovo again and ask them to re-iterate the warranty period (plus date of purchase).

[Teddy07]

Just hire a lawyer when the law is on your side and support wont help

[dgsddfgdfhgs]

Just now, Teddy07 said:

Just hire a lawyer when the law is on your side and support wont help

cost of lawyer vs the stuff you wanted to protect

 

similar exp with lenovo, fake international warranty

remember every thing in chiNazi is fake

[IntMD]

If it's still under the 1 year, like someone else said, you're supposed to take them to the retailer for exchange under normal circumstances.