It can be sometimes called Intel Trusted Security platform instead of tpm
https://support.microsoft.com/en-us/windows/enable-tpm-2-0-on-your-pc-1fd5a332-360d-4f46-a1e7-ae6b0c90645c
It can be sometimes called Intel Trusted Security platform instead of tpm
https://support.microsoft.com/en-us/windows/enable-tpm-2-0-on-your-pc-1fd5a332-360d-4f46-a1e7-ae6b0c90645c
240 feels much less of a difference from 144 than 60 does. My advice is to get 144 to save some money on that end and get a better display instead of the extra hz.
If you don't do video editing, the new integrated Intel Xe graphics that come with i5-1135G7 is pretty adequate for your use case. I would recommend having more memory (16GB or more depending on your projects) for editing static graphics versus going for a gaming/creator laptop in this case.
no.
not at all. it helps performance a lot in after effects and premiere, and other programs in general, but other than that it is not necessary at all.
The following I do not write out of malice or anger. Sure, I did get quite heated while dealing with the situation but the scope of this Retailer Review is to share my experience in hopes others can avoid what is quite possibly the worst customer service in the electronics retail space. I am going to write this as a story: My journey though their customer service department.
On the morning of December 1st, I ordered a monitor from NewEgg. It was not an expensive gaming monitor or even that impressive of one. It was to be the third of a three monitor setup for writing, research, and general work. An ASUS Model VE278Q selected for it's size, price, and number and type of display inputs. I opted for 3 day shipping and expected my monitor to arrive that Friday.
I had bought from NewEgg countless times in the past. I didn't think this purchase would be any different. I went about my business, purchasing some cables, cable ties, other various cable management items, and articulating arm mount from Amazon in preparation of finally finishing my home office setup.
Friday came and went. The items I ordered from Amazon had arrived the day after I had ordered them. Checking my tracking number, I found that UPS had not even received the package yet. Angry as they charged me for 3 day shipping, I contacted NewEgg support. They claimed the delay was UPS's fault. That made no sense to me as how can UPS deliver a package that has not been given to them yet. When I pointed this out, they closed the chat on me.
Maybe I was being impatient. I chilled out, took a breath, and waited. And waited. And waited. Finally on December 10th, UPS finally received the package and started shipping it to me. Now, while this is a gripe and I think NewEgg's entire process for handling shipments is laughable, this is not the crux of my problem with this retailer. Could they have had a dust up with UPS that caused delays? Sure, I buy that. Lot's of retailers were having issues around that time. That I can forgive. What came after, though, lies solely at the feet of NewEgg.
I did not notice it at first. How could I? I checked out just as I have always done and had done no less than a month prior. I didn't make any changes to my payment options or select a different billing or shipping address. Yet somewhere in their system, my zip code changed from 78##4 to 78##8. This was enough for UPS to go bonkers. By December 13th, the package made it all the way down to my city but they could not deliver it. You know what? No problem. I can drive to the distribution center and pick it up myself. In fact I had to do this previously with a card from EVGA a while back when there was an RMA mix up (I had moved and they mistakenly used my old address. I caught it in time and we worked together to fix. Example of good customer service and communication). It's not too bad of a process. The shipper contacts UPS and releases it to you in their service center.
NewEgg refused to release the package to me. In fact, the first person I got a hold of hung up on me.
When I finally did talk to a manager, they claimed their system did not allow them to MAKE A PHONE CALL to a UPS service center. Let that sink in. Their SYSTEM: most likely a ticketing system on their computer... DID NOT ALLOW THEM TO MAKE A PHONE CALL. Now, you could argue that maybe it was against their POLICY. But that is still bullshit. You have identified the customer that is supposed to receive this package is on the other end of the line. They are the one that gave you money. There should be nothing preventing you as a customer service representative of your company from making a, at most, two minute phone call and and jotting down a note of your actions in the ticket. If there is, well that is just piss-poor foresight for a company that deals exclusively in sales where the product is shipped. I am sure this situation has happened before and that nothing had been put in place to fix it speaks volumes.
Oh, but we are not done yet. It gets worse. So much worse.
The Customer Service Manager (or so she claimed to be) Said the only way to correct my address was to put in an RMA. That's right. Put in an RMA for a product I had not even received and put in the notes to send the replacement to the correct address. This is insanity. But whatever. She put in for the RMA and apologized for the issue, and offered a $35 refund for shipping and inconvenience. At the time I thought this was a nice gesture. She said to check back once the package had been returned to them. On December 17th, that day came. I figured it would take them a while to process the RMA and ship it back out. After not receiving any communication from NewEgg, I contacted them again on the 21st. They said they had changed the RMA from a return to a refund (Which was a lie) and that I should just wait three more days to get it. Fine. I waited three more days and did not see anything in my account. Figuring it was due to the holidays, I decided to give them the benefit of the doubt and give them one more full week.
By January 6th I still did not have my monitor nor my money. I contacted them and was told the refund was on it's way. At first they told me to wait three MORE days but after getting an earful from me finally said they would investigate and that I should contact them the next day. The very next day I contacted them and I got an angry response. They 'confirmed' that I received my refund and had the Paypal transaction number to prove it. They gave me the transaction number for the $35 courtesy refund that the very first customer service representative had given me at the start of this whole thing.
At this point, I am going to pause the story to go over some complicated subjects. Now, I am sorry and do apologize. I did not warn you there would be maths but please try to follow along. Is $35 greater than or equal to $200? Is it close? Is it even in the ****ing ballpark? If you were looking at a ticket for a customer that is complaining they did not receive their product or refund on a $200 order and you found a refund for $35, would you not, IDK, INVESTIGATE A BIT INSTEAD OF ASSUMING THAT THE $35 WAS SOMEHOW THE ENTIRE REFUND FOR A $200 PURCHASE?! What do you need to be smoking to make that logic work?!
So it turns out the whole time I had been contacting them and telling them I had not received my product and/or refund yet, they were assuming the $35 courtesy refund they saw on my account was the refund in question then assumed the RMA was changed to a refund (IT WASN'T) and that if I just waited a few more days the 'refund' would show up in my account. I can not express how ass backwards this all is. I have worked in technical support for quite a long time. I have worked with a lot of different ticketing systems and dealt with all sorts of end users. In EACH AND EVERY CASE, you need to investigate. You need to dig. You have to pull up all the information and take a look and identify any issues. Even issues and details that the guy before you missed. My ticket had been handled by no less than five different representatives at this point and they STILL missed the most BASIC of information concerning my situation. This isn't just bad customer service at this point. This is incompetence.
Once it was not-so-calmly explained that $35 != $200 and that I would like ever so kindly for them to do their ****ing job, they got back to me and informed me 1) That the $35 was a courtesy refund (you know, the thing I just told them moments ago) and 2) that they never received the package so they could not start RMA process.
That they never received the package so they could not start RMA process.
That they never received the package so they could not start RMA process.
<screaming into the void>
I knew they received the package. Why? The UPS Tracking number. UPS had diligently returned the package to sender and I had a proof of delivery. The package I had never touched was back in their hands and I knew it before they did. Told them this. I demanded some sort of action. They had the product AND my money. I wanted one or the other ASAP. The rep said he changed the RMA from replace to refund (ANOTHER LIE!) and started an investigation as to where the package was. He said I should get my refund in three days.
Narrator: He did not get his refund in three days
Finally, on January 11th I had enough. I contacted them and demanded a supervisor or manager. It took nearly two hours, but finally I was able to speak to someone that fixed this mess. After explaining everything and demanding that they carefully read over my entire ticket, results happened. A refund would be sent immediately. I voiced my grand displeasure with their company and let it be done. They offered $25 off my next purchase with the caveat that I would have to make the purchase first then contact customer support to get my the refund. I gave them a hard pass. With as 'organized' as their customer support had proven to be over this month and a half, I doubted that I would ever see that 'discount'.
I got a message later that day from paypal letting me know that I had received a refund from NewEgg which would turn out to be the very last backhanded slap they could muster to a customer of over a decade. $165. That's right. They had subtracted the so called 'courtesy' refund from the final refund. Sure, I am not out any money. I ain't "mad" that they refunded me exactly what I paid. At this point it is the principle of the thing. NewEgg wasted several hours of my time on the phone and in chats, mismanaged my service ticket and lied to me at blatantly at least twice and countless more through omission and delayed my refund several times by instructing me to "just wait". I received terrible customer service and their response at the end was to basically 'take back' their initial act of polite courtesy. It felt like they had just flipped me off.
As I mentioned, I had been a loyal customer for over a decade. My first order was in 2009 for hard drives. Then in 2012, I built a whole system from parts I purchased from them. In 2017 I got the mobo, ram, SSD, and CPU for my current gaming rig. And there were countless small purchases in between. This was the first time something like this happened. But it was so severe, so insanely out of touch with reality that I cut ties with them completely. I ordered the monitor from B&H and got it two days later. I have since scrubbed NewEgg from the approved retailers in my PCPartPicker profile and purchased other parts at higher prices from their competitors (including a 3700X I just ordered today). I refuse to give them another dime, no mater what deals they have.
I hope this tale of woe saves others from my fate. NewEgg used to be a great place to pick up PC parts. Hell, it used to be THE place to order parts online. But something happened. Something changed. They are no longer the NewEgg we once knew and, sadly, I don't think they ever will be.
Ok imo your spending way too much on upgrades that don't matter (CPU Cooler, $120 case, overpriced MOBO) by cheaping out on certain things I think this would be a better upgrade.
PCPartPicker Part List
Type
Item
Price
CPU
AMD Ryzen 5 5600X 3.7 GHz 6-Core Processor
€372.95 @ Megekko
Motherboard
ASRock B550M Pro4 Micro ATX AM4 Motherboard
€99.90 @ Azerty
Memory
Kingston HyperX Fury 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory
€77.85 @ Alternate
Case
Corsair 4000D Airflow ATX Mid Tower Case
€87.02 @ Azerty
Prices include shipping, taxes, rebates, and discounts
Total
€637.72
Generated by PCPartPicker 2021-01-20 15:03 CET+0100