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My 4090 lit on fire. Need help

wtfmofo
By wtfmofo
in Graphics Cards
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Hello. I bought a PC from marketplace.  Paid cash.  Have no proof of anything.   It has a gigabyte 4090 in it.   It all the sudden started burning and quit working.   Not the cable but the part where it plugs into the motherboard.  

 

I don't know what to do.  Am I screwed?   I hope not. 

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8 minutes ago, wtfmofo said:

Hello. I bought a PC from marketplace.  Paid cash.  Have no proof of anything.   It has a gigabyte 4090 in it.   It all the sudden started burning and quit working.   Not the cable but the part where it plugs into the motherboard.  

 

I don't know what to do.  Am I screwed?   I hope not. 

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Screenshot_20240308_210204_Photos.jpg

Who did you buy it from?

 

RMA the card I guess if you can't get a hold of the seller.

"Do what makes the experience better" - in regards to PCs and Life itself.

 

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Probably boned.

Main Rig:

Ryzen 5800x, ASUS Crosshair Hero VII Wi-Fi, 32gb of Corsair Vengence Pro SL 3600 CL18, MSI Ventus 2 OC RTX 3060 12gb, Corsair H115i Pro AIO cooler, Soundblaster AE-7, Beyerdynamic DT 990 Edition 600Ohm headphones, Creative Giga Speakers, 1tb ADATA SX8200 NVME SSD, 1tb Intel 665P NVME SSD, 500gb Samsung 850 EVO SATA SSD, 8tb WB Black SATA HDD, LG SATA Blue Ray Drive, Corsair CX850M PSU, Coolermaster Stryker case, ROG ARGB strips, China ARGB fans, China ARGB SSD heat sink. 🤣

 

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Yeah you are SOL. Gigabyte is not going to cover a second hand GPU like that more then likely. Most of the companies wont transfer warranty to a new owner, EVGA was one of the only companies willing to do that.

My Gaming and Editing Rig : http://linustechtips.com/main/topic/500716-red-gaming-build/

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Given the damage visible, and the fact that it was on fire, yeah you're screwed. How long did you have it for?

"It pays to keep an open mind, but not so open your brain falls out." - Carl Sagan.

"I can explain it to you, but I can't understand it for you" - Edward I. Koch

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Bad scene.

 

RIP wallet.

AMD R9 5900X | Thermalright Phantom Spirit 120 EVO, T30,TL-C12 Pro
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so many of the gigabyte boards have broken just there, check krisfix germany and northwestrepair, they are using subpar pcb's that can't hold the load without breaking, it should be a class action lawsuite. 

 

it was probably sold because they had problems with the rig, not realizing the pcb was broken, or if they did they knew gigabyte rejects warranty claims when they are broken at that point. 

 

you however, without receipt of purchase, are quite screwed..  

 

what you could do is send it to northwestrepair and ask if he got a donor PCB if the core and memory chips are still alive.. depending on where you are tho.. he's in the US. 

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So the card has not been registered yet.   Any chance I register it and get a warranty exchange?

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58 minutes ago, wtfmofo said:

So the card has not been registered yet.   Any chance I register it and get a warranty exchange?

Part of that is likely proof of purchase. And since you're not the original purchaser, I don't think it'll work out. 

 

However, you should be chasing after the seller, not the manufacturer. 

"It pays to keep an open mind, but not so open your brain falls out." - Carl Sagan.

"I can explain it to you, but I can't understand it for you" - Edward I. Koch

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If u can get the original receipt you may still be able to use the warranty, if its still within warranty that is.

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19 minutes ago, SolarNova said:

If u can get the original receipt you may still be able to use the warranty, if its still within warranty that is.

This requires the seller to be cooperative, which is not a given. 

"It pays to keep an open mind, but not so open your brain falls out." - Carl Sagan.

"I can explain it to you, but I can't understand it for you" - Edward I. Koch

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Seller knew he cracked the card, he had to have heard it. This is the kind of person seller is.

AMD R9 5900X | Thermalright Phantom Spirit 120 EVO, T30,TL-C12 Pro
Asus Crosshair VIII Dark Hero | 4x8GB G.Skill Trident Z @ 3733C14 1.5v
Zotac 4070 Ti Trinity OC @ 3045/1496 | WD SN850, SN850X, SN770
Seasonic Vertex GX-1000 | Fractal Torrent Compact RGB, Many CFM's

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12 hours ago, wtfmofo said:

So the card has not been registered yet.   Any chance I register it and get a warranty exchange?

Its better to claim insurance company than warranty

Since everything is user error

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9 hours ago, 37748585862723896 said:

Its better to claim insurance company than warranty

Since everything is user error

I wouldn't say it's better. It's an option, but it comes with downsides also. Every time you make a claim, they have reason to a)increase policy cost b) flat out refuse to continue policy.

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1 hour ago, Blue4130 said:

I wouldn't say it's better. It's an option, but it comes with downsides also. Every time you make a claim, they have reason to a)increase policy cost b) flat out refuse to continue policy.

While those both are true, it's the only thing to do if OP can't get receipt from seller. And even then, as I've heard that warranty in US is per buyer, not per product (which is stupid). Also, both of those are options might be mainly a thing with US insurance companies. I've had several insurance claims over the years and my insurance cost hasn't changed.

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40 minutes ago, LogicalDrm said:

While those both are true, it's the only thing to do if OP can't get receipt from seller. And even then, as I've heard that warranty in US is per buyer, not per product (which is stupid). Also, both of those are options might be mainly a thing with US insurance companies. I've had several insurance claims over the years and my insurance cost hasn't changed.

Eh I don't know about usa. I'm Canadian.

 

Another option is a card charge back if bought using a credit card.

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