Surface Book Issues

[ravneillal]

It was a promising start with all the hype but just like the original surface pro's (1 and 2) this seems to be the trend with microsoft lately. Its really disappointing to see such a great product fall or was it a hype from the beginning?

 

 

The long list of issues with the Surface Book is as follows:

• Dead on arrival (or badly limping on arrival) Surface Books
• Random crashes and lockups
• Surface Book systems working fine until they're updated, following which they fail to load
• Surface Book systems failing to boot when in the dock
• Detaching the Surface Book from the dock results in an error (the most common being related to SearchUI)
• Weird screen color temperature issue when scrolling web pages (see video in the 1st source link)
• Random display driver errors displayed every 10 to 20 minutes
• Random trackpad freezes
• Problems physically connecting/disconnecting the dock, with some users ending up with the screen half-disconnected
• A screen wobble due to a weight imbalance between the screen and keyboard
• No ambient light sensor controlling the brightness of the backlit keys, something that most laptops - especially premium models - have these days
• No quad-core CPU option for those wanting more power
• Concerns about the strength of the hinge

Forbes also spotted another Surface Book forum post by ericspt that highlights some of the hardware's key problems with playing media.

• Dell 34″ U-Wide cannot be used with the dock. Screen goes black every 2-3 minutes for 10 seconds or so
• Cannot boot with the dock. Monitor never comes on and my Kef X300 speakers just click over and over. Have to boot without the dock, then plug the dock in
• Strangest problem is color temp changes on web pages as you scroll. Goes from a light white screen to a purple or yellow hue once you hit a certain point in the page, happens consistently on long pages and easy repeatable. Happens on both the external monitor and the laptop screen.
• Playing MPEG files on the laptop works fine, playing them connected to the dock will give an unable to decode error sometimes, program closes other times, and plays. After it errors out 2-3 times it refuses to play until reboot.
• Going to a web page where there are a lot of animations or movement causes a black screen, won't come back until you undock/redock
• Cannot detach dock, says I have to close SearchUI but its not a running service that I can find, have to reboot again

 

Source : 

http://www.techradar.com/news/mobile-computing/laptops/surface-book-reportedly-plagued-by-early-bugs-hardware-issues-1307594

http://www.zdnet.com/article/surface-book-suffers-from-launch-day-bugs/

http://www.forbes.com/sites/theopriestley/2015/10/27/microsoft-surface-book-hit-with-early-problems-already/

[Syntaxvgm]

who made this? Acer? Toshiba? Tosh-er? 

[Str_Mape]

who made this? Acer? 

In my experience Acer has been fine for the past few years, they used to be rather crap.

[ShadowCaptain]

News just in : Microsoft are shit

[Nineshadow]

Most of these sound either like software/drivers problems that will probably be fixed in the near future,  or seemingly bs or unrelated to actual problems.

 

No quad-core CPU option for those wanting more power

Seriously?

That's an isssue?

 

Anyway, Microsoft better be fixing the actual problems.

[Syntaxvgm]

Most of these sound either like software/drivers problems that will probably be fixed in the near future,  or seemingly bs or unrelated to actual problems.

Seriously?

That's an isssue?

 

Anyway, Microsoft better be fixing the actual problems.

see this thread

http://linustechtips.com/main/topic/270810-mfw-alienware/

[jaggysnake57]

wow it may look like a mac but it aint QA liked one

[Syntaxvgm]

wow it may look like a mac but it aint QA liked one

oooo

you uh

you are gonna cause a lot of butthurt by acknowledging MBPs are great laptops

 

here pass this around

[Nineshadow]

see this thread

http://linustechtips.com/main/topic/270810-mfw-alienware/

I don't get it.

That's a gaming notebook.

 

Can you show me a Windows ultrabook/tablet with a quad core CPU?

[Syntaxvgm]

I don't get it.

That's a gaming notebook.

 

Can you show me a Windows ultrabook/tablet with a quad core CPU?

no it's the fact that they offer an i5 and i7, and it sounds like they are both dual core 4 thread........

but hey you know 7>5

[Nineshadow]

no it's the fact that they offer an i5 and i7, and it sounds like they are both dual core 4 thread........

That's how the ULV lineup is.

I still don't get it.

You were hoping for a quad core ULV i7? There isn't any.

[Syntaxvgm]

That's how the ULV lineup is.

I still don't get it.

You were hoping for a quad core ULV i7? There isn't any.

missing the point. They tout it like an upgrade when likely it's not at all. I get ti's common, it's just stupid. 

[Nineshadow]

missing the point. They tout it like an upgrade when likely it's not at all. I get ti's common, it's just stupid. 

Aaah.

I get it now.

What's the correlation with the Surface Book though?

[Syntaxvgm]

Aaah.

I get it now.

What's the correlation with the Surface Book though?

it's likely similar tot he alienware case. I won't know till we know exactly which ones are in there but likely the same cpus pretty much but a couple hundred Mhz apart. 

[atrash]

Seriously all three sources, all the same article. No numbers, no nothing showing how widespread the issues are.

[cesrai]

News just in : Microsoft are shit

Why ?

[Kirrr]

This is a driver issue. With nVidia as I read the problems. The dock has the vga and nearly all the problem are here, because of this. The attaching and deattaching vga solutions allways have these issues at launch.

[Valentyn]

OMFG! Microsoft has Surfacegate! 

[XTankSlayerX]

Who ever complains about the damn wobble is an absolute idiot...

Do people not get physics?

[AlexGoesHigh]

all of the software issues seems to be driver related, specially to the graphics driver and microsoft already knows about it, read a review were those issues pop up, and MS said fixes were in the works, if there not BSing they should be fixed fast, unless this guy decided to just use it without updating the firmware, also the hardware ones all have been pointed out in reviews, and i assume this guy was fine with those given the review embargo was lifted a week before launch, lastly complaining about not having a quad core cpu is a bit dumb after you bought it, i understand that if it was a complain of someone interested and that by the price a dual core seems a bit disappointing but by someone who bought it, its rather dumb, sounds like this guy bought the hype without doing a 5 minute research whatsoever before placing his order.

[CommandMan7]

Seems like this was going to happen eventually, since the hardware is in two halves and supposedly can disconnect at any time.

[GoodBytes]

Wow.. the bias on this article is to the roof.

Scratching the bucket by anti-Microsoft.

 

 

The long list of issues with the Surface Book is as follows:

• Dead on arrival (or badly limping on arrival) Surface Books
• Random crashes and lockups
• Surface Book systems working fine until they're updated, following which they fail to load
• Surface Book systems failing to boot when in the dock
• Detaching the Surface Book from the dock results in an error (the most common being related to SearchUI)
• Weird screen color temperature issue when scrolling web pages (see video in the 1st source link)
• Random display driver errors displayed every 10 to 20 minutes
• Random trackpad freezes
• Problems physically connecting/disconnecting the dock, with some users ending up with the screen half-disconnected
• A screen wobble due to a weight imbalance between the screen and keyboard
• No ambient light sensor controlling the brightness of the backlit keys, something that most laptops - especially premium models - have these days
• No quad-core CPU option for those wanting more power
• Concerns about the strength of the hinge

Forbes also spotted another Surface Book forum post by ericspt that highlights some of the hardware's key problems with playing media.

• Dell 34″ U-Wide cannot be used with the dock. Screen goes black every 2-3 minutes for 10 seconds or so
• Cannot boot with the dock. Monitor never comes on and my Kef X300 speakers just click over and over. Have to boot without the dock, then plug the dock in
• Strangest problem is color temp changes on web pages as you scroll. Goes from a light white screen to a purple or yellow hue once you hit a certain point in the page, happens consistently on long pages and easy repeatable. Happens on both the external monitor and the laptop screen.
• Playing MPEG files on the laptop works fine, playing them connected to the dock will give an unable to decode error sometimes, program closes other times, and plays. After it errors out 2-3 times it refuses to play until reboot.
• Going to a web page where there are a lot of animations or movement causes a black screen, won't come back until you undock/redock
• Cannot detach dock, says I have to close SearchUI but its not a running service that I can find, have to reboot again

 

First of all, manufacture errors happens with all products, yes it sucks but that is life. All manufacture including Apple.

The device already had a firmware update replacing the beta drivers delivered by many manufacture such as Intel (which by the way still hasn't fully fixed their Win10 driver bugs). So, a lot of the issues listed are all related to Intel drivers. Others are fixed, or should be coming. They were confirmed by Microsoft before this 'news'. I think Microsoft even mentioned them to reviewers notes.

 

As for the no quad core CPU... how is this an issue? Is it also an issue that all laptops aren't equipped with a octo-core Intel desktop CPU and GTX 980Ti, with 24h battery life, yet thin as ultrabook, and operates under intense load cool and quite.. please.

Same for the ambient light control backlight keys. You knew what you bought, they aren't issues. Now, if it was not working, than that would be a different story, but it is working as advertised.

[Ashaira]

Wow.. the bias on this article is to the roof.

Scratching the bucket by anti-Microsoft.

 

 

 

First of all, manufacture errors happens with all products, yes it sucks but that is life. All manufacture including Apple.

The device already had a firmware update replacing the beta drivers delivered by many manufacture such as Intel (which by the way still hasn't fully fixed their Win10 driver bugs). So a lot of the issues are all related to Intel.

 

As for the no quad core CPU... how is this an issue> is it also an issue that all laptops aren't equiped with a octo-core Intel desktop CPU a d GTX 980Ti, with 24h battery life, yet thin as ultrabook, and operates under intense load cool and quite.. please.

Same for the ambient light control backlight keys. You knew what you bougtht, they aren't issues

 

The cpu issues are valid as when it comes to mobility cpus 99% of people think 4 cores at least when they see i7.

i am tech savy and even i didn't know ultrabook i7s were only dual core. i was thinking of getting one but a dual core won't be enough even for basic every day use for me as i multitask heavily.

[AlexGoesHigh]

The cpu issues are valid as when it comes to mobility cpus 99% of people think 4 cores at least when they see i7.

i am tech savy and even i didn't know ultrabook i7s were only dual core. i was thinking of getting one but a dual core won't be enough even for basic every day use for me as i multitask heavily.

quad core and dual core i7 SKU's are easy to differentiate, (considering this is Intel we are talking about) dual cores have either a U or a Y at the end of the model number like i7 6400U or similar, quad cores have HQ or H at the end being i7 6550HQ or similar. Intel have a guide as to what their SKU naming policy is for each generation, Google it

[cesrai]

The cpu issues are valid as when it comes to mobility cpus 99% of people think 4 cores at least when they see i7.

i am tech savy and even i didn't know ultrabook i7s were only dual core. i was thinking of getting one but a dual core won't be enough even for basic every day use for me as i multitask heavily.

A quick google search will help. Seriously you just have to google the CPU name nothing else.