Your Favourite Apple repair guy featured on The National

[BlueChinchillaEatingDorito]

Yep. Louis Rossmann was featured on the CBC National for a report on Apple's repair practices. It's nice to see Apple's and the other tech giant's repair practices gaining media attention; much the same way the CBC did with home appliance manufacturers on Marketplace. 

 

 

[Quadriplegic]

Isn't this the video Louis was talking about few days ago  during his live stream? So media did have balls to air it

[BlueChinchillaEatingDorito]

11 minutes ago, Quadriplegic said:

Isn't this the video Louis was talking about few days ago  during his live stream? So media did have balls to air it

I don't follow Rossmann that much so I wouldn't know the answer to that. I don't see why the CBC wouldn't air it. The only thing I can see them hesitant to air is something political that does not align in the way the public wants to think.

[Evanair]

Apple as a lot of lawyers, I'm actually surprised Legal let this through at their desk.

 

Schematics in the background, hidden cameras on private property. It's a can of worms.

[ZacoAttaco]

@DrMacintosh timestamp: 8:28 of the video. Mr iFixit himself struggles with the 'Extremely easy' repair job 

[ZacoAttaco]

That was actually a well informed and researched video, nice recommendation @BlueChinchillaEatingDorito

[aselwyn1]

Really good story done by the Canadian Broadcasting Company on Apple overcharging and refusing to repair.

 

https://www.youtube.com/watch?v=_XneTBhRPYk

https://www.youtube.com/watch?v=o2_SZ4tfLns

[WkdPaul]

Your thread was moved to the General section because it doesn't follow the Tech News section posting guidelines ;

https://linustechtips.com/main/topic/11724-posting-guidelines-read-before-posting/

 

If you want your thread moved back into the News section, make sure to edit it to follow the guidelines.

[Quadriplegic]

2 hours ago, Evanair said:

Apple as a lot of lawyers, I'm actually surprised Legal let this through at their desk.

 

Schematics in the background, hidden cameras on private property. It's a can of worms.

Bit long video, but here's where Louis talks about interview and why CBC didn't want to air the video:

 

[D13H4RD]

That was a really interesting watch. 

 

Especially the part about the battery on iPhones. I've said it before, I understand the reasoning BUT why not put a persistent notification on the lockscreen and Notification Center that says 

Quote

The battery in iPhone requires servicing. Some functionality may be limited. 

or something identical. At least the fallout wouldn't be so bad. They royally screwed up. 

 

That first part also reminds me of the HTC One M7, the one phone where you legitimately cannot take apart without damaging it. 

[Sauron]

3 hours ago, Quadriplegic said:

Isn't this the video Louis was talking about few days ago  during his live stream? So media did have balls to air it

Apple can't really touch the media for reporting on this... it's not like CBC don't have the funds to defend themselves in court if necessary.

[DocSwag]

3 hours ago, Sauron said:

Apple can't really touch the media for reporting on this... it's not like CBC don't have the funds to defend themselves in court if necessary.

I believe Louis had been worried about being sued for libel, so he needed people willing to back up some stuff with their personal experiences with repair of apple devices.

[DrMacintosh]

Just saw the video and I have to admit that it was some grade A BS from Apple. 

 

Like Louis said the water damage indicators can turn red just from humidity and this guy clearly didn't take a look at the machine to determine that the cause might have been something else. 

 

Charging more than the machine is worth for a repair like this is just crazy. I hope my state can pass some right to repair legislation once our new governor wins his election because the costs that these repairs are hitting is getting crazy. 

 

One good thing is that not all Apple "Geniuses" are not all like this and when the customer asks if there is a cheaper option they will often say yes, and recommend that the person seek out a 3rd party to do the repair. Louis asks that this become company policy when Apple themselves are not comfortable with doing a repair or when the cost of the repair is too high compared the value of the machine and that sounds totally reasonable to me. 

 

But that would just be a stop gap and Apple should stop using Customs as their secret police and allow shops to import the parts that they need if they are not going to start selling replacement parts. 

[DrMacintosh]

8 hours ago, Evanair said:

Apple as a lot of lawyers, I'm actually surprised Legal let this through at their desk.

 

Schematics in the background, hidden cameras on private property. It's a can of worms.

Journalism isn't a crime. Recording video in an Apple store isnt a crime. Apple would have no ground to stand on I think. 

[Sfekke]

These "Geniuses" don't know the first thing about computers.

When they have to replace a broken device under warranty, that helps because .. you can make up just about anything if you are tech savvy and they'll bite and replace it.

Out of warranty however, Apple is the last company on earth I'd like to deal closely behind are MSI/HP but finding parts for those is easier.

 

Never had products of theirs fail as bad as I hear others claim, but I only casually use their MacBook Air's & used to rock iPod's like every teen a few years back.

Besides my iPod 4G's home button failing right out of warranty, which they offered to fix free of charge after some mild arguing with my mother back then haha

Apple is a nightmare to repair yourself, it seems that outside of Belgium it is also hard to get their sh*t fixed in-warranty; not the case in Belgium from my experience.

[Evanair]

1 hour ago, DrMacintosh said:

Journalism isn't a crime. Recording video in an Apple store isnt a crime. Apple would have no ground to stand on I think. 

Recording someone in private property without their permission is a crime. It's only legal if there are 3+ people in the shot and they are background only, and not the subject.  For example, in the state of California, you need permission from both the recording party and the party being recorded to legally record them, especially when Audio is involved.

 

In public even, the person has to be a person of interest to actually record them directly. A random apple employee wouldn't be considered in this, the manager could be, but even then it would probably still not pass the bar.

 

Journalism isn't grabbing a camera and recording whomever you'd like. There are privacy laws protecting individual people and even the US first amendment doesn't go as far as people believe it does.

[DrMacintosh]

1 minute ago, Evanair said:

Recording someone in private property without their permission is a crime. It's only legal if there are 3+ people in the shot and they are background only, and not the subject.  For example, in the state of California, you need permission from both the recording party and the party being recorded to legally record them, especially when Audio is involved.

Then Apple can knock themselves out trying to sue. 

 

What CBC did was a public service. 

[ZacoAttaco]

5 hours ago, DrMacintosh said:

Just saw the video and I have to admit that it was some grade A BS from Apple. 

See, you're an Apple fan but you're not blind either. I like a lot of their products but I strongly dislike some of their decisions and practices. So many of their fans defend everything they do...

4 hours ago, Sfekke said:

Apple is a nightmare to repair yourself

And it seems like they only continue to make it harder to DIY repair...not fun.

[BlueChinchillaEatingDorito]

14 hours ago, wkdpaul said:

Your thread was moved to the General section because it doesn't follow the Tech News section posting guidelines ;

https://linustechtips.com/main/topic/11724-posting-guidelines-read-before-posting/

 

If you want your thread moved back into the News section, make sure to edit it to follow the guidelines.

I did? I thought I made sure I posted in General Section because I had not much to add. Brain fart.

 

16 hours ago, ZacoAttaco said:

That was actually a well informed and researched video, nice recommendation @BlueChinchillaEatingDorito

And people here keep calling for the Government to "defund the CBC". 

[ZacoAttaco]

3 minutes ago, BlueChinchillaEatingDorito said:

I did? I thought I made sure I posted in General Section because I had not much to add. Brain fart.

I actually thought I saw it in General Discussion too? Weird...

3 minutes ago, BlueChinchillaEatingDorito said:

And people here keep calling for the Government to "defund the CBC". 

That was better than a lot of the journalism here to be honest, enough said. 

[WkdPaul]

10 hours ago, BlueChinchillaEatingDorito said:

I did? I thought I made sure I posted in General Section because I had not much to add. Brain fart.

it was in the Tech News section, but no problem, shit happens

 

10 hours ago, ZacoAttaco said:

I actually thought I saw it in General Discussion too? Weird...

It was moved out INTO the General section but was first posted in the News section, it's not really an issue if it was meant to be posted somewhere else, these things happen all the time (we move an average of 15-20 threads per day easily!), it's only a problem if someone starts to do "thread dumping" (purposefully posting in a more popular section instead of the correct section, this is rare).

[Arika]

19 hours ago, Evanair said:

Recording someone in private property without their permission is a crime. It's only legal if there are 3+ people in the shot and they are background only, and not the subject.  For example, in the state of California, you need permission from both the recording party and the party being recorded to legally record them, especially when Audio is involved.

 

In public even, the person has to be a person of interest to actually record them directly. A random apple employee wouldn't be considered in this, the manager could be, but even then it would probably still not pass the bar.

Under freedom of the press

 

Recording in public

The general rule is that people in public places must assume they might be photographed or recorded, particularly if they are officials carrying out their public duties. Therefore, you may photograph, film and record what you can easily see or hear in public places, even if the recorded people have not specifically consented to such, provided you do not harass, trespass or otherwise intrude. This includes shooting footage of a private property from a public sidewalk, as long as you do not engage in overzealous surveillance, such as the offensive use, for example, of a telephoto lens to record intimate activities inside the bedroom or bathroom of a private residence.

 

I retail store while "privately owned" is generally regarded as a public place

 

Quote

"‘Public Place' means an enclosed area to which the public is invited or in which the public is permitted including, but not limited to, banks, and other financial institutions, publicly funded or owned buildings, school and college buildings, public conveyances, recreational facilities, lounges, taverns and bars, educational facilities, health care facilities, laundromats, public transportation facilities, reception areas, restaurants, retail or wholesale food production and marketing establishments including grocery stores, supermarket and stores where food items are sold for on-premises or off-premises consumption, retail service establishments, retail or wholesale stores, shopping malls, sports arenas, theaters, and waiting rooms. A private residence is not a "public place" unless it is used as a licensed child care, licensed adult day care, health care or pre-school facility."

 

[Andreas Lilja]

On 10/9/2018 at 3:48 AM, Evanair said:

Apple as a lot of lawyers, I'm actually surprised Legal let this through at their desk.

 

Schematics in the background, hidden cameras on private property. It's a can of worms.

Must be legal in Canada they do it everytime. 

[Evanair]

10 hours ago, Arika S said:

Under freedom of the press

 

Recording in public

The general rule is that people in public places must assume they might be photographed or recorded, particularly if they are officials carrying out their public duties. Therefore, you may photograph, film and record what you can easily see or hear in public places, even if the recorded people have not specifically consented to such, provided you do not harass, trespass or otherwise intrude. This includes shooting footage of a private property from a public sidewalk, as long as you do not engage in overzealous surveillance, such as the offensive use, for example, of a telephoto lens to record intimate activities inside the bedroom or bathroom of a private residence.

 

I retail store while "privately owned" is generally regarded as a public place

 

 

I know this is in Canada, but the topic is relevant.

• California
• Connecticut
• Florida
• Maryland
• Massachusetts
• Montana
• Nevada
• New Hampshire
• Pennsylvania
• Washington
• Illinois

In these states, recording in public requires consent of all parties involved., known as two-party consent.  It falls under wiretapping law.  This applies specifically to the hidden camera scene in the film.  While I do not know Canadan Law, as I do not film there, I do film in California.  This type of reporting would be illegal.

 

 

 

[Arika]

21 minutes ago, Evanair said:

In these states, recording in public requires consent of all parties involved., known as two-party consent.  It falls under wiretapping law.  This applies specifically to the hidden camera scene in the film.  While I do not know Canadian Law, as I do not film there, I do film in California.  This type of reporting would be illegal.

so how does this fit in to stores than have CCTV w/ Audio? Or are customers "giving their consent to be recorded" by simply walking into the store?

 

or i guess they are effectively forced to turn off the audio recording capability?