I'm frankly disappointed with Corsair's products and support (solved)

[Automobili3XF]

1 hour ago, Princess Cadence said:

Yeah with that one I fully agree with you, Kingston is a no go, they sure know how to make marketing but awful products my brother's friend bought Kingston HyperX Memory from ML and it died on month 2... not to mention that huge scam with the V300 ssd.

Where did you buy your hardware? couldn't it be an issue with the shop rather? All my Corsair stuff was bought from Kabum.com.br and they never given issues.

I bought my RAM and mouse with Terabyteshop, the H55 was with Pichau.

Terabyteshop has a very good and very fast RMA service, i'm just waiting to see what they can do in this case.

[BlueChinchillaEatingDorito]

Had two Corsair 32GB USB 3.0 Flash Voyagers that both died on me within 3 months of use for each. The second USB drive I got was a RMA replacement too I think, it's been a while. A 4GB kit of XMS3 memory that seems to crash no matter which system I put them in (tried on both my AMD 890FX system and my bro's Z77 system). Currently using a Vengeance kit in my main school laptop so we'll see how long that lasts. Been running for just over a year now so fingers crossed. But yea, I'm pretty hesitant on Corsair products now.

 

Every example was purchased from NCIX.

[Syphno]

As a corsair RAM, KB, MOUSE, MOUSEPAD, and CPU cooler user, I love the products and the software to link them is easy and fluent to use

[VerticalDiscussions]

For me it is Logitech that sucks hairy balls :l (both pairs of Z506 always came defective to me). Corsair has been the best for me so far and i have never had to replace their products. On the other hand!, many people also say Samsung is the greatest brand of smartphones in the world yet i have switched what only god knows in terms of flagships from them, with support and repair services being complete crap.

 

Im starting to wonder if it is always about luck ;...;

 

Thankfully, my Razer keyboard hasnt died yet. Most people gave it a life expectancy of 1 hour before i returned it to the store xD. Been over a week.

[Automobili3XF]

Just now, VerticalDiscussions said:

For me it is Logitech that sucks hairy balls :l (both pairs of Z506 always came defective to me). Corsair has been the best for me so far and i have never had to replace their products. On the other hand!, many people also say Samsung is the greatest brand of smartphones in the world yet i have switched what only god knows in terms of flagships from them, with support and repair services being complete crap.

 

Im starting to wonder if it is always about luck ;...;

 

Thankfully, my Razer keyboard hasnt died yet. Most people gave it a life expectancy of 1 hour before i returned it to the store xD. Been over a week.

For me has been the opposite, Logitech has been particularly reliable for me, i have a 3 year old M90 that i use on my job, a 2 year old K400R and just recently got myself an M570 trackball, which i was told to expect double clicking after 2 years or so, but in this case i have a pair of Omron switches i plan on soldering to the board, so no worries.

[VerticalDiscussions]

Just now, Chevy_Monsenhor said:

-snip-

Well i guess we can blame mass production for this :(.

[Automobili3XF]

2 minutes ago, VerticalDiscussions said:

Well i guess we can blame mass production for this :(.

Indeed, things like these happens sometimes.

I just hope i get my mouse back, i'm really not in the mood to buy another expensive peripheral...

[VerticalDiscussions]

3 minutes ago, Chevy_Monsenhor said:

-snip-

Yeah it truly is something terrifying to think about! Usually when we spend 50-60$\€ + or with other equivalent currencies, we expect those same peripherals to last in the very least, two years and still be working and looking just as good. 

[TheKDub]

13 hours ago, Bleedingyamato said:

About the planned build I have two suggestions in case you're interested:

 

1. If the new case could fit it I'd suggest an H7 instead of the C7 to reduce noise.  Though idk if the H7 would fit in the case you plan to use.  The C7 is still a very nice cooler I've used one myself so no worries if you'd get that.

 

2. If you're getting an EVGA 10 series card I'd strongly suggest getting an ICX version since those have an improved cooler design that avoids the issues of the ACX cooler on their 10 series cards without needing any fixes that I'm aware of.

1. The H7 definitely would not fit. The Node 202 is a very compact case. If I really wanted to go out on a limb, I'd get a 120mm AIO and an ITX version 1070 or something and cram them in over where the GPU goes.

 

2. I'll look into it.

[themoose5]

I think pretty much from various responses "I've had a terrible experience with x brand" or "I've had great experiences with y brand" the conclusion we can make is that a lot of it depends on sheer luck. In mass manufacturing there are always some defective products that make it out to the market I don't think you can say that any product from any company is going to be perfect 100% of the time.

 

IMO the most important thing is how a company's customer service responds when you do have a problem. No matter what my issue is a company with good quality customer service will always get my money again.

[nicklmg]

On 3/15/2017 at 9:24 PM, Chevy_Monsenhor said:

-snip-

Hey, sorry to hear about the poor experience you had

Can you PM me your support ticket number? I'll pass that along to my contacts over there and see if there's anything they can do to help fix the situation... An experience like this is definitely not what we've come to expect from Corsair, so I sincerely believe that our contacts over there will do whatever they can to help!

 

Thanks,
Nick

[TechQuest]

On 16/03/2017 at 0:24 PM, Chevy_Monsenhor said:

I always had Corsair as a good brand, a brand to be trusted, but as it turns out, i can no longer trust my money towards Corsair products.

It all started with a memory kit i bought from a reputable store here in Brazil, a pair of 8gb Corsair Vengeance 1600mhz (16GB CL10) RAM sticks, simple stuff.

I'm not sure if this kit is particularly problematic or something, but i had to RMA 3 BNIB kits in order to get one that both sticks would work correctly, the store i bought them from was very kind to send the kits via fast shipping to my home, but just the money i spent on shipping the 3 defective kits back to the store, if added to the price i paid for the first kit, would be enough to buy memory from another brand, say Patriot, since i never had a single problem with their products.

Ok, in the end i got a working kit, fine, i thought "i was just unlucky, perhaps", but no, not to be outdone, almost a year later, the pump on my H55 decides to die. Fine, i didn't even try to RMA it (i'll explain why later), i trew it in the trash and bought a Zalman CNPS10X Extreme to replace it. But that was not the end, just a few days ago i posted here on the forums that i had a problem with the scroll wheel and the middle click button going haywire, in which i stated that i used the mouse since early 2014, which is not true, i confused myself at the time, this is my second M65, the first one i sold around january 2016, just to realise that i wasn't happy with any other mice at the time, and buy a Corsair M65 once again around the same date, i'll show proof of purchase if you feel i'm not telling the truth. Easy fix, i just bought a Logitech M570 trackball to use as my daily driver, and i was planning to keep the M65 as just my gaming mouse, since i don't use the scroll wheel or middle click in any game, add the fact that i really like the overall shape of the mouse. But today all buttons decided to stop functioning, the sensor works, but not a single button works, not even the DPI adjustment buttons. I didn't try to RMA this mouse as well, and i'll explain why: Some months ago (August 31st of 2016 to be exact) i was adjusting the weights under my M65 and i applied a little too much force on one of the screws, which made the metallic thread rotate inside the plastic shell and fall. I spoke first with Corsair to see if i could do something, in which they responded something along the lines of "we do not provide official support in your country (Brazil), speak with your vendor". I decided not to bother, i just used the mouse like it was and didn't contact my vendor, already knowing that they would probably figure the case as user's fault. Not only that, but if Corsair doesn't provide official support on Brazil, that means the 3 years warranty claim on the boxes cannot be taken for granted, vendors with CNPJ are only forced to provide a 3 month warranty over imported products, most offer a full year warranty, but not more than that, and my mouse failed over a full year of use, even if i tried to RMA it now, i wouldn't get anything.

And just to finish it of, i'm never, i said NEVER, buying anything from Corsair from now on.

 

Sorry if misspelled any words on this post or something similar, i'm not a native speaker and its already past 1a.m. but i just wanted to show my disappointment with the brand.

 

I think you probably got scammed by the market.

[ElZamo92]

I have  A LOT of corsair stuff: 3 Cases (a SPEC M2, a SPEC 02, and a 400 C), four PSUs (two CX 500s one CX 430 and one RM750), two water coolers (one H60 and one H80i), one mouse (m65 RGB with ugly logo), and a keyboard (STRAFE RGB), and I've only had a problem with the keyboard (got a faulty switch), for which I got a free replacement. 

[Benjamin Knight]

This thread is a perfect example of why to never trust the internet for product reviews. What we have here is a collection of people who got the defective products that inevitably happen when you manufacture tens, if not hundreds of thousands of a product.

What you do NOT see is the overwhelming majority of Corsair customers who have not posted because they've had no issues, nor the number of people who have had issues with non-Corsair products.

 

ALL companies have faulty products.
ALL companies have limited warranties and rules to follow when dealing internationally.
ALL things are relative. Corsair's reputation is that they are relatively superior to most other PC hardware manufacturers. 

You guys got defective products. That's why they have a warranty.

[Automobili3XF]

2 minutes ago, Benjamin Knight said:

This thread is a perfect example of why to never trust the internet for product reviews. What we have here is a collection of people who got the defective products that inevitably happen when you manufacture tens, if not hundreds of thousands of a product.

What you do NOT see is the overwhelming majority of Corsair customers who have not posted because they've had no issues, nor the number of people who have had issues with non-Corsair products.

 

ALL companies have faulty products.
ALL companies have limited warranties and rules to follow when dealing internationally.
ALL things are relative. Corsair's reputation is that they are relatively superior to most other PC hardware manufacturers. 

You guys got defective products. That's why they have a warranty.

I'm not taking a conclusion out of this just yet, i'm just showing my indignation since all my Corsair products came to be faulty, which is a desastrous coincidence, but after i spoke with Nick i sent my mouse for the RMA claim, i'm waiting to see what they will do it.

[Benjamin Knight]

Doesn't change my point. You got burned with defective products in (Maybe) a poor region for their support legals. Too bad, tough shit, it happens.

But subjective data is always subjective. Personal experience is irrelevant. You have no basis on which to claim that manufacturer A is any more likely than manufacturer B to ship defective products or vice versa. You need more data, vastly more data, and the vastly more data that is the internet's common wisdom says that you have a better chance buying Corsair products than just about any others. 

FYI - I have one Corsair product, a K70 RGB. It's had to be RMA'd twice (This is my third), on both occasions because of key chattering faults. This third one is beginning to chatter on W. It is not Corsair's fault. The fault is with the switches, which are of course Cherry. Not only is it not their fault, but they've twice given me a turbo RMA (Sending me the product against a credit surcharge for zero downtime), and their customer support is the best I have ever had the pleasure of dealing with (Used to work tech support, contacting Samsung, Sony, Dyson, you name it, I phoned them): They actually pick up the damned phone, in their US offices, and talk to you directly! No Indian call centre!


People need to take a step back and use the perspective to make a real, considered assessment of their situation. Usually, it's not actually the end of the world

[Jito463]

I've never experienced any major issues with Corsair products personally.  My only gripe with them right now is their inability to get me my AM4 bracket for the H115i cooler so I can finally complete my build.  1 month and waiting....

 

As for the CX430's mentioned earlier, we sell them at my store and so far have not had any issues.  Actually, I take it back, we did have one that was returned, but we're not entirely convinced it wasn't caused by the customer (however, since we couldn't be certain of that, we replaced it under warranty).

 

BK's point above is spot on.  Sometimes you just get a faulty product.  When products are mass produced, they can only test so many of them before they leave the factory.  It's unfortunate, but inevitable that some bad products will slip through.

[Automobili3XF]

Just came by to update you guys on the situation.

Just a few minutes ago the mailman dropped a package with Corsair's name on it, which contained a Scimitar RGB mouse.

It took a while for them to respond and send a replacement product, but i'm happy it all worked out well and in the end i actually got an upgrade on what i had before. 

After i contacted @nicklmg , i sent the mouse for evaluation, they detected the fault and said they didn't have a direct replacement for it (M65) so they would send a model higher up the range instead.

And just conclude everything, i'm really happy with this replacement, its been a while since i was thinking about buying an MMO centric mouse, but now i got it.

 

Thanks for all the help and camaraderie, i'll be around!

I'll take a picture of the replacement as soon as i get home.

[nicklmg]

2 hours ago, Chevy_Monsenhor said:

Just came by to update you guys on the situation.

Just a few minutes ago the mailman dropped a package with Corsair's name on it, which contained a Scimitar RGB mouse.

It took a while for them to respond and send a replacement product, but i'm happy it all worked out well and in the end i actually got an upgrade on what i had before. 

After i contacted @nicklmg , i sent the mouse for evaluation, they detected the fault and said they didn't have a direct replacement for it (M65) so they would send a model higher up the range instead.

And just conclude everything, i'm really happy with this replacement, its been a while since i was thinking about buying an MMO centric mouse, but now i got it.

 

Thanks for all the help and camaraderie, i'll be around!

I'll take a picture of the replacement as soon as i get home.

Glad they sorted it out for you  

[AntonChigurh]

On 3/16/2017 at 8:22 AM, Princess Cadence said:

Yeah with that one I fully agree with you, Kingston is a no go, they sure know how to make marketing but awful products my brother's friend bought Kingston HyperX Memory from ML and it died on month 2... not to mention that huge scam with the V300 ssd.

Where did you buy your hardware? couldn't it be an issue with the shop rather? All my Corsair stuff was bought from Kabum.com.br and they never given issues.

I thought Kingston was a good brand for memory? I always heard good things about them. Speaking of which, do you know anything about their headphones? I'm thinking of getting some HyperX Cloud II's, and I'd like to hear some opinions on them.

[Princess Luna]

Just now, N1ghtshade said:

I thought Kingston was a good brand for memory? I always heard good things about them. Speaking of which, do you know anything about their headphones? I'm thinking of getting some HyperX Cloud II's, and I'd like to hear some opinions on them.

I avoid Kingston at all cost, they have the most shady market practices there is:

 

https://www.extremetech.com/extreme/184253-ssd-shadiness-kingston-and-pny-caught-bait-and-switching-cheaper-components-after-good-reviews

[AntonChigurh]

3 minutes ago, Princess Cadence said:

I avoid Kingston at all cost, they have the most shady market practices there is:

 

https://www.extremetech.com/extreme/184253-ssd-shadiness-kingston-and-pny-caught-bait-and-switching-cheaper-components-after-good-reviews

Damn ok

[Jito463]

37 minutes ago, Princess Cadence said:

I avoid Kingston at all cost, they have the most shady market practices there is:

 

https://www.extremetech.com/extreme/184253-ssd-shadiness-kingston-and-pny-caught-bait-and-switching-cheaper-components-after-good-reviews

That was from three years ago.  Is there evidence that they still perform these types of shady practices?  I'm not excusing their behavior, I just want to know if it's still ongoing.

[vanished]

3 hours ago, Jito463 said:

That was from three years ago.  Is there evidence that they still perform these types of shady practices?  I'm not excusing their behavior, I just want to know if it's still ongoing.

Not that I'm aware of, but it makes you wonder, if they'll do it once, why wouldn't they do it again?

[Automobili3XF]

8 hours ago, N1ghtshade said:

I thought Kingston was a good brand for memory? I always heard good things about them. Speaking of which, do you know anything about their headphones? I'm thinking of getting some HyperX Cloud II's, and I'd like to hear some opinions on them.

From my own experience, the Cloud Cores are a tad better than the Cloud IIs.

They're good headsets, basically a Takstar hi2050 with a "mike".