nicklmg

Very solid point our support team is awesome & typically can get to all questions/inquiries within 24 hours (though they are only in M-F, so please do keep that in mind if you're waiting for a response over the weekend!)

Hey Sprayingmango, First off thanks for your order! We really appreciate the support. As a few others have mentioned in this thread, we've had an incredibly busy couple of weeks with orders on the store, and we do have a header up that notes that shipments may take longer than normal to process (we've had this up since before the desk pads launched). Our distribution team has been working around the clock and has brought on temporary labor to get these packages out more quickly. Since the desk pads relaunched on August 4, we've received 6x the orders that we receiv

Sorry for the issue there! Sent you a DM to get some more details, I'm sure we can get it sorted out for ya.

Thanks for being on top of this stuff, it helps us out a lot! Obviously I can't comment publicly on private conversations with customers, but just know that we are in touch and will be doing our best to ensure that we're living up to the spirit of the program, which means selling directly to gamers who will use the parts instead of scalpers or resellers.

@spacedestroy, I sent you a DM. Very strange that you emailed support and never heard back, I'd like to get this sorted out for you ASAP. There aren't any known delays or backorders with water bottles right now, so your order should have been shipped out at the time of purchase. Either way we'll get it figured out.

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Typically not super feasible to do that, but I try to get them here as early as I can when I'm the one posting lol.

We try to publish around 10am Pacific each day.

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Ahh good question... we don't actually have the Grand here to test maybe we can send one over to MOS so they can test it for us!!

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