Comcast Changes Customer’s First Name To “Asshole”

[rausch]

This is not Comcast doing this.

 

This is a guy who works in a Call Center FOR Comcast that changed it.

Basically the same as a clerk at McDonalds that calls you an asshole.

Just someone that deals with you but has no ties to the company itself.

 

Has no reflection on Comcast besides they have an asshole customer service rep.

Yeah, nope.

 

Every individual that works at/for that company represents the company in it's entirety. That's how it works. A company that has a less than stellar reputation for customer service due to crap policy and a crap employee pool doesn't have to look too hard to see where the issues lie.

 

When you order from McDonald's and they screw up your order, you don't think that Fred back in the kitchen made a mistake, or Linda at the counter must have heard you wrong. McDonald's screwed up your order.

 

If a company hires people that don't represent the qualities they desire: Shame on them. That's half the problem. The other half is people not taking responsibility for their actions and not taking pride in what they do and who they work for....

 

It's this mentality that contributes to how garbage society has really become.

 

 

Sorry for the Rant.

[KungPaoChino]

Oh the irony.

[ttam]

Yeah, nope.

 

Every individual that works at/for that company represents the company in it's entirety. That's how it works. A company that has a less than stellar reputation for customer service due to crap policy and a crap employee pool doesn't have to look too hard to see where the issues lie.

 

When you order from McDonald's and they screw up your order, you don't think that Fred back in the kitchen made a mistake, or Linda at the counter must have heard you wrong. McDonald's screwed up your order.

 

If a company hires people that don't represent the qualities they desire: Shame on them. That's half the problem. The other half is people not taking responsibility for their actions and not taking pride in what they do and who they work for....

 

It's this mentality that contributes to how garbage society has really become.

 

 

Sorry for the Rant.

If Fred messed up the order, it's Freds fault not the company support him because they didn't say put the wrong item in the bag or add mustard when you should have put ketchup.

 

Only pathetic people blame the company for the actions of a peon worker. You can not turn a human into a robot that will repeat everything you tell them to. A company can not hire perfect people 100% of the time, let alone 5% of the time. Just not possible.

 

It's your garbage mentality that leads to toxic people because you blame the wrong person. I say this as a boss because as much as I like my employees and teach them, I can't guarantee that someone won't bother them and they call someone an asshole.

[docterkiwi]

Wow really fuck you comcast

[Tonylu1595]

 

Yeah that hasn't been working lately. They used to transfer you to the person that makes last minute deals, but know they are like "Are you sure you want to cancel". Its like they don't care anymore.

[TheMidnightNarwhal]

[deathjester]

[Opcode]

They'll likely just settle on wiping out her pending back charges. I wouldn't mind my name being changed to "Asshole" to save me $230. 

[shizngiggles]

Asshole Brown sounds like a NSFW Crayola crayon color.

[Misanthrope]

You guys need to work on a call center for a week, You'd be wanting to rename customer's account to "asshole" I say about 4 or 5 times per day, on a good day.

[kuddlesworth9419]

The customer probably deserved it. And it's not Comcast when an employee does it.

[Misanthrope]

If Fred messed up the order, it's Freds fault not the company support him because they didn't say put the wrong item in the bag or add mustard when you should have put ketchup.

 

Only pathetic people blame the company for the actions of a peon worker. You can not turn a human into a robot that will repeat everything you tell them to. A company can not hire perfect people 100% of the time, let alone 5% of the time. Just not possible.

 

It's your garbage mentality that leads to toxic people because you blame the wrong person. I say this as a boss because as much as I like my employees and teach them, I can't guarantee that someone won't bother them and they call someone an asshole.

 

That's one way to look at it, sure. But in my opinion, it is ultimately Comcast's responsibility to monitor this shit, identify disgruntled employees and address the situation before they're pissed and depressed enough that they don't care about losing their jobs at all.

See, Comcast is not just a cheap, shitty company to it's customers, it's also a cheap shitty company to a lot of his employees, the lower level the worst they get threated and this is especially true about call center workers: They're just basically brought into an environment that demoralizes the fuck out of them. Not only do they have the impossible task of defend quite frankly indefensible practices but they get enormous pressure to perform (i.e. those surveys you get? you have to get 9 or 10 out of 10 otherwise comcast considers you a failure....seriously think about who the fuck would give a 9 or 10 to comcast when rating them?) and plus they are super fucking cheap and are notorious for understaffing (all call centers are but they're among the worst for it) making it basically inhuman conditions of them wanting you to stop maybe 3 times in a shift of 8 hours and deal with customers non-stop for the entire day.

 

It's just a shit deal all around and Comcast could easily increase the number of call centers so employees can breath for 5 fucking minutes between calls but well, thats not maximizing profits so fuck you, keep taking calls and better be fucking perfect every single time.

[Yoinkerman]

That's one way to look at it, sure. But in my opinion, it is ultimately Comcast's responsibility to monitor this shit, identify disgruntled employees and address the situation before they're pissed and depressed enough that they don't care about losing their jobs at all.

See, Comcast is not just a cheap, shitty company to it's customers, it's also a cheap shitty company to a lot of his employees, the lower level the worst they get threated and this is especially true about call center workers: They're just basically brought into an environment that demoralizes the fuck out of them. Not only do they have the impossible task of defend quite frankly indefensible practices but they get enormous pressure to perform (i.e. those surveys you get? you have to get 9 or 10 out of 10 otherwise comcast considers you a failure....seriously think about who the fuck would give a 9 or 10 to comcast when rating them?) and plus they are super fucking cheap and are notorious for understaffing (all call centers are but they're among the worst for it) making it basically inhuman conditions of them wanting you to stop maybe 3 times in a shift of 8 hours and deal with customers non-stop for the entire day.

It's just a shit deal all around and Comcast could easily increase the number of call centers so employees can breath for 5 fucking minutes between calls but well, thats not maximizing profits so fuck you, keep taking calls and better be fucking perfect every single time.

Don't forget if you don't hit retention targets that ultimately you don't have a lot of control over you lose your job. You get fired, unable to feed your family or pay your rent because a-hole brown just wants to lower their monthly bill.

[Stomplar]

Fact of life - people are dumbasses. Both customers and companies. you cant win.

[ttam]

That's one way to look at it, sure. But in my opinion, it is ultimately Comcast's responsibility to monitor this shit, identify disgruntled employees and address the situation before they're pissed and depressed enough that they don't care about losing their jobs at all.

See, Comcast is not just a cheap, shitty company to it's customers, it's also a cheap shitty company to a lot of his employees, the lower level the worst they get threated and this is especially true about call center workers: They're just basically brought into an environment that demoralizes the fuck out of them. Not only do they have the impossible task of defend quite frankly indefensible practices but they get enormous pressure to perform (i.e. those surveys you get? you have to get 9 or 10 out of 10 otherwise comcast considers you a failure....seriously think about who the fuck would give a 9 or 10 to comcast when rating them?) and plus they are super fucking cheap and are notorious for understaffing (all call centers are but they're among the worst for it) making it basically inhuman conditions of them wanting you to stop maybe 3 times in a shift of 8 hours and deal with customers non-stop for the entire day.

 

It's just a shit deal all around and Comcast could easily increase the number of call centers so employees can breath for 5 fucking minutes between calls but well, thats not maximizing profits so fuck you, keep taking calls and better be fucking perfect every single time.

In a call center, calls are monitored but after the fact by a quality control team..

 

Call centers do not under staff, at all. Especially ones like Comcast which I know for a fact, have a shit ton of people at the phones (were talking 800-1400 per building for front like calls and there's multiple) and conditions are surprisingly well. I did training for Comcast and I would have had a nice cubicle, dual flat screens and a nice chair with pay bordering $18 an hour.

 

But as you said... 5 minutes is 5 minutes to long between calls. I worked for Discover Card in the call center when I was young... It was phone call, hang up, 1-5 seconds later another call that was INSTANTLY sent over to you. If you took yourself offline for a break, you had 2 minutes the entire day to do that. That part killed me

[TAK]

.

[geforceftw]

He should file a complaint with the FCC or FTC. Hopefully to show them how much Comcast doesn't care about customer service.

[Dabombinable]

Wait, shouldn't that be the name on bills addressed to Comcast?

[dfsdfgfkjsefoiqzemnd]

I would stop paying my bills.  They obviously aren't addressed to me.

[Misanthrope]

In a call center, calls are monitored but after the fact by a quality control team..

Call centers do not under staff, at all. Especially ones like Comcast which I know for a fact, have a shit ton of people at the phones (were talking 800-1400 per building for front like calls and there's multiple) and conditions are surprisingly well. I did training for Comcast and I would have had a nice cubicle, dual flat screens and a nice chair with pay bordering $18 an hour.

But as you said... 5 minutes is 5 minutes to long between calls. I worked for Discover Card in the call center when I was young... It was phone call, hang up, 1-5 seconds later another call that was INSTANTLY sent over to you. If you took yourself offline for a break, you had 2 minutes the entire day to do that. That part killed me

No: you're talking to someone who works on a call center and specifically knows people on comcast campaigns, they do understaff.

[TheGosuStandard]

Hmm if places had the option to choose between multiple ISP's I feel comcast would have 0 customers at this point.

[Crosses1901]

Isn't Asshole Brown a color? 

[SIGSEGV]

Topkek

[Albatross]

Oooh, Comcast employee, that's ballsy when it means you might not get to keep that job. :lol:

 

I'm sorry.. But i'm pissing myself laughing.. I'm a terrible person..

 

I laughed too.

[sulairris]

DAMN YOU COMCAST DAMN YOU