Buyer is claiming my GPU arrived unusable/dead, what should I do?

[Laytony]

2 hours ago, ShrimpBrime said:

Tell you what. 

Get his system specs.

Be sure he is specific to the PSU make and model.

Ask him to try the card in another system. (remember pics and screen shots.

 

Most modern boards have an LED that lights up on the board when the GPU has a fault. Same goes for CPU RAM and BOOT device. You want a picture of this specifically. (EDIT) Or error beeps from the diag speaker indicating GPU failure. You can find the beep codes in my signature below to confirm. 

 

Then maybe after some of that, honor the return.

 

IMO.

 

Another idea, send him over to LTT forums and maybe he can get some diagnostic leads from folks around here. 

So small little update and thank you especially

 

My buyer said it works in his other system so he says it's likely a software issue so there we go--the card is indeed not broken. He's a decent guy afterall it seems and not out here to scam me but it made me age a couple of years. Fingers crossed it works out for the both of us.

[Guest]

22 minutes ago, Laytony said:

So small little update and thank you especially

 

My buyer said it works in his other system so he says it's likely a software issue so there we go--the card is indeed not broken. He's a decent guy afterall it seems and not out here to scam me but it made me age a couple of years. Fingers crossed it works out for the both of us.

At least he took the time to diagnose. Good stuff. Should be ok. Now he just needs to diag his rig and figure out the problem. Good Luck gentlemen! 

[Laytony]

Another update: 

He says he still can't get it to work on his main PC so he still thinks the gpu is bad afterall. He's done a windows reinstall, reset his cmos, tested 2 gpus that have no issues, and 5 different drives but it keeps sending his PC into a restart loop. I don't have a rat's idea on why it doesn't work on his main PC but works on another system, but it's not my responsibility at this point anymore right? I told him to get it checked at a Microcenter but he keeps pushing the idea of an RMA. I'm so confused, and sorry if I'm dragging this thread out too long.

 

Update 2:

He's ignored my pleas for him to get it looked at at a local computer store and given me an ultimatum instead: either he RMAs it, returns it, or sells it himself. 

???

[Blue4130]

4 hours ago, Laytony said:

RMAs it or sells it himself. 

 

These... He bought and has a working gpu. It's been tested to a satisfactory degree to be shown working. Deal done. It's his. 

[Guest]

8 hours ago, Laytony said:

Another update: 

He says he still can't get it to work on his main PC so he still thinks the gpu is bad afterall. He's done a windows reinstall, reset his cmos, tested 2 gpus that have no issues, and 5 different drives but it keeps sending his PC into a restart loop. I don't have a rat's idea on why it doesn't work on his main PC but works on another system, but it's not my responsibility at this point anymore right? I told him to get it checked at a Microcenter but he keeps pushing the idea of an RMA. I'm so confused, and sorry if I'm dragging this thread out too long.

 

Update 2:

He's ignored my pleas for him to get it looked at at a local computer store and given me an ultimatum instead: either he RMAs it, returns it, or sells it himself. 

???

Well.... Not the greatest of updates. 

 

Just have him send it back, shipping on him and you re-test the card. RMA it if you can and wash your hands of it.

 

Really he should be keeping the card, it worked in 2 systems. Your's and his backup rig. 2 out of 3 makes the card in working order I do believe.

 

But in the business world the customer is always right. So honor the return and refrain from doing business with this person in the future. 

[RoseLuck462]

From my experience, don’t give any refunds until you have the product back in your hands and hopefully you have pics so you can have proof if it’s been swapped or not.

[Coastqr]

On 9/30/2021 at 2:41 PM, Laytony said:

I got really lucky and scored a 3070 so I decided to sell a Gigabyte Eagle 3060ti that I had planned to use initially through r/hardwareswap. I had very briefly tested the 3060ti before using Time Spy and it worked without any issues. Come today, my buyer PMs me saying the GPU went from getting BSODs to being fully dead. He says he wants to attempt an RMA with Gigabyte and that should it get rejected, he will return it back to me for a refund. That means I'll eat up 3% Paypal fees and two shipping costs totaling $70+.

 

My worst nightmare came true and I'm no longer gonna sell any more hardware online, but what on earth should I do in this situation? I've already contacted the mods and the discord, but the mods from my experience don't really answer my PMs and the discord is kinda dead. I got one opinion but I would like some more.

i would say its a scam, gpus are selling for way too much these days, and they probably dont want to pay that much

[IkeaGnome]

On 10/1/2021 at 8:59 AM, Laytony said:

sells it himself

Do you allow returns on buyers remorse?

[Kisai]

On 9/30/2021 at 7:17 PM, Laytony said:

So small little update and thank you especially

 

My buyer said it works in his other system so he says it's likely a software issue so there we go--the card is indeed not broken. He's a decent guy afterall it seems and not out here to scam me but it made me age a couple of years. Fingers crossed it works out for the both of us.

That is what I would have expected.

 

The troubleshooting steps should always be:

1) Try a different machine that you know is good

2) Try in your machine with no OC stuff set/installed

 

Like to me it seems like the BSOD's were because of the OS or CPU/RAM issues that should have been resolved before installing the GPU.

 

If it was shutting down I'd have said PSU, as that's a typical overcurrent protection thing. But BSOD's tend to be thermals, RAM, CPU, in that order.

 

 

[Laytony]

4 hours ago, IkeaGnome said:

Do you allow returns on buyers remorse?

AFAIK there's nowhere to even put that you don't allow returns on a Paypal invoice, and even if you did, it doesn't seem like Paypal would GAF.

 

But anyway, happy ending,

The buyer figured out it was an issue with his B550 board not being compatible with pcie4 cards, being forced to go down to pcie3 from "auto". Very negligible performance hit, but it had nothing to do with my graphics card in the end because he tested it on another pcie4 system to confirm. So I decided to issue him a small little partial refund for his honesty and willingness to patiently diagnose the issue without escalating things like many buyers in those horror stories would do.

 

He's happy and so am I with how it turned out because this incident really made me realize how easily fucked you can be as a seller online... and quite frankly yesterday, I went in my closet and tossed out every empty box/packing air bags that I had saved for online transactions because I'm very much done with testing my luck with online strangers.

 

Thank you all for the advices/tuning in.

[JZStudios]

Without reading all of this, I'm not sure how the RMA works when it's bought secondhand. There's a possibility they won't accept it from the buyer. I would think in that case you could initiate the RMA and just have him ship it to them, then they can ship it back to him.

[thekingofmonks]

Tell him to send proof by video. If he does anything wrong then it’s your job to tell him and report it to admins if they’re intentional. $70 is huge and you shouldn’t take it lightly by just asking him to ship it back. Also take screenshots of the conversation.

[Mark Kaine]

what discord?

 

Do you actually have to take it back?

 

Was it sold "as is"?

 

 

[NineEyeRon]

I guess it’s because I always sell old stuff not last year stuff to fund this year’s model as I sell as not working on eBay.

 

I state in the description that I have tested it and it functions etc. I set the starting bid to $1 and let it go. Never been disappointed yet with the sale price.