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Why does newegg have sketchy sellers on their marketplace?

I just learned the hard way that newegg does not actually fulfill all orders— I didn't realize it's a marketplace like Amazon where you have to be careful of who you're buying from. I ordered a 32GB (16x2) kit of Corsair Vengeance RAM and instead seem to have received two separate kits of a Chinese market Corsair 1x16, a completely different model number than my order, and not on the QVL for my board. Unsurprisingly, my machine would not post with even one of these modules, let alone a dual channel config like I wanted. I think you could pick these for about $40 USD on AliExpress, compared to the ~$140 I spent on newegg. 

 

After I filed the claim about receiving the wrong product on newegg, I saw the sellers about page and just... wow. Half of the 1 star reviews came in after the date I ordered. I've just lost a lot of trust in newegg (granted I've been out of the PC enthusiast game for a while and so my memories of them being a good business were established 10 years ago). I'm not confident I'll even get my money back after seeing the reviews, but I guess we'll see (dropped off the return at UPS as soon as I realized what was going on).

 

Did I just happen to land on a bad seller or is this relatively common on newegg now? Also in the interest of making the thread more than my venting about a purchase— any suggestions for PC parts online retailers in the US  (West Coast/California)?

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All you have to do is make sure it's "sold and shipped by Newegg" and you're good.

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2 minutes ago, ragnarok0273 said:

sold and shipped by Newegg

image.png.6ffa39c32fbf9decbd42ad7643c69ee6.png

Oof yeah. How did I miss these filters. Won't be buying anything from newegg again without these checked on. 😓

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It's all the rage. Let sellers in with very little vetting, profit by taking a cut of their sales, make users do their due diligence by reading reviews of the seller (if they even notice)...

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Why does newegg have sketchy sellers on their marketplace?

Money.

So rise up, all ye lost ones, as one, we'll claw the clouds

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15 hours ago, Broxxar said:

I'm not confident I'll even get my money back after seeing the reviews, but I guess we'll see (dropped off the return at UPS as soon as I realized what was going on).

Marketplace sites always have some protection for both participants.

https://kb.newegg.com/knowledge-base/newegg-marketplace-guarantee/

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assume worst case , all product are fake, just like chinazi TAOBaO

web still makes tons of money from tiny commision fron each transaction

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1 hour ago, SAVE-12-HK said:

assume worst case , all product are fake, just like chinazi TAOBaO

web still makes tons of money from tiny commision fron each transaction

I'm all for shitting on China, but I'm not exactly sure where "chinazi TAOBaO" comes into play here.

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Ive had issues with Newegg itself, about the same exact amount as Newegg Marketplace sellers.  

 

Get Newegg involved. If they wont help, call your bank and have them reverse the charges.  That is literally what I would do (and I would let Newegg CS know this if they werent willing to help)

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Because Liaison Interactive, their new Chinese majority owner as of 2016, saw there was money to be made. I hate to say but it's true: Newegg has been sort of going downhill ever since then. 

 

I remember wondering at the time why Newegg was suddenly selling junk costume jewelry and "personal care" products and sporting goods, not realizing they had gone through a change in ownership. 

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33 minutes ago, Middcore said:

Because Liaison Interactive, their new Chinese majority owner as of 2016, saw there was money to be made. I hate to say but it's true: Newegg has been sort of going downhill ever since then. 

 

I remember wondering at the time why Newegg was suddenly selling junk costume jewelry and "personal care" products and sporting goods, not realizing they had gone through a change in ownership. 

Newegg is majority Chinese owned now?

Damn, I did not know this.

Thanks for the heads up on why they started to branch out to non-computer stuff

So rise up, all ye lost ones, as one, we'll claw the clouds

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4 hours ago, Middcore said:

selling junk costume jewelry and "personal care" products and sporting goods

To be fair, I see those Dyson vacuums on there and they are dope. Definitely not PC parts and lame to see on the site, but hey if your home office has carpet, highly recommend a Dyson— lol

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2 minutes ago, Broxxar said:

To be fair, I see those Dyson vacuums on there and they are dope. Definitely not PC parts and lame to see on the site, but hey if your home office has carpet, highly recommend a Dyson— lol

 

Nah, I mean stuff more like breast enhancement cream (not a joke, actual Newegg marketplace seller product) and nose hair trimmers. 

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