Hoping the right people from LTTY store see this.

[Gino Motyka]

Hi, Not sure if this is the correct place to write but I have an issue with an LTT store order. 

 

I was lucky enough to be able to buy the RGB keyboard shirt and it was not able to be delivered to me. It said it was shipped back to the Distributor. 

 

I have emailed support 6 times over two weeks and have not heard anything. I know it was only a limited print of 400 and I'm willing to pay to ship again. 

 

again if anyone reading this could help me out that would be amazing. 

[Guest]

support@lttstore.com

 

@CPotter - can maybe get someone's attention.

[RTX 3090]

1 minute ago, Den-Fi said:

support@lttstore.com

 

7 minutes ago, Gino Motyka said:

emailed support 6 times over two weeks

 

[Gino Motyka]

Thank you, I have emailed them 6 times in two weeks with no response. 

 

@CPotter any help would be very much helpful. 

[Gino Motyka]

Just now, RTX 3090 said:

 

 

Thank you but it seams like that's not going anywhere. 

[RTX 3090]

Just now, Gino Motyka said:

Thank you but it seams like that's not going anywhere. 

C potter has already been tagged, could also try @LinusTech 

 

[RTX 3090]

Seems to be online too

Just wait for a while, one of them will probably reply

[Gino Motyka]

Just now, RTX 3090 said:

C potter has already been tagged, could also try @LinusTech 

 

I would rather not disturb a CEO, Just trying to get attention from someone who could help. I've bought quite a few shirts and would rather not be band from buying more. 

 

 

[Gino Motyka]

Just now, Blue_Incog said:

@Gino Motykado a chargeback 

 

I would but I really wanted the shirt and it was limited to 400, I'm not looking for my money back 

[Kanna]

1 minute ago, Gino Motyka said:

I would rather not disturb a CEO, Just trying to get attention from someone who could help. I've bought quite a few shirts and would rather not be band from buying more. 

 

 

You won’t get banned

[RTX 3090]

2 minutes ago, Gino Motyka said:

would rather not be band from buying more. 

Dont worry, u won't get banned

If anyone gets banned it will be me for tagging him 

[Gino Motyka]

1 minute ago, RTX 3090 said:

Dont worry, u won't get banned

If anyone gets banned it will be me for tagging him 

Thanks, Again this community is super helpful and nice. Idk why I don't post here more. 

[WkdPaul]

6 minutes ago, Gino Motyka said:

I would rather not disturb a CEO, Just trying to get attention from someone who could help. I've bought quite a few shirts and would rather not be band from buying more. 

No worries, it happens sometimes. Just a reminder that corps often have strong anti-spam on those public facing emails, so it's totally possible your emails weren't ignored but were simply marked as spam and discarded or quarantined.

 

The replies from the staff will not be instant, just be patient and someone will take care of it.

 

 

@LinusTech

@CPotter

[Gino Motyka]

3 minutes ago, wkdpaul said:

No worries, it happens sometimes. Just a reminder that corps often have strong anti-spam on those public facing emails, so it's totally possible your emails weren't ignored but were simply marked as spam and discarded or quarantined.

 

The replies from the staff will not be instant, just be patient and someone will take care of it.

 

 

@LinusTech

@CPotter

Thank you, I though that too, (that my Gmail was being spammed out) so I used my company email (Outlook) 

[LinusTech]

6 hours ago, Gino Motyka said:

Thank you, I though that too, (that my Gmail was being spammed out) so I used my company email (Outlook) 

I'll have someone reach out to you

[Gino Motyka]

9 minutes ago, LinusTech said:

I'll have someone reach out to you

Thank you very much! 

[Gino Motyka]

17 hours ago, LinusTech said:

I'll have someone reach out to you

@LinusTech  Don't mean to be a burden. Do you know when someone will be reaching out? 

[LogicalDrm]

20 hours ago, Gino Motyka said:

@LinusTech  Don't mean to be a burden. Do you know when someone will be reaching out? 

Probably next week. They don't work on weekends.

[Gino Motyka]

An update for everyone on this. I finally heard back from Nick Light. Even though you can track the shirt and see it was sent back to LTT because of some shipping reason, they just can't send me that one back. He informed me that they will need to check to see if they have any left? So I'm guessing I'm out of luck on getting the shirt since it sold out that night. 

 

My question is now Why Don't they just send the one that was sent back to them to me? I'm just wanting to understand the process? Is it cheaper to toss out all returned mail without looking at it? 

 

Also He informed me he had the email setup Monday to write me back but didn't see he didn't till Friday? I don't get how you don't see an email in your drafts for a week and don't look at it? The whole support for LTT this time had been terrible. I loved buying stuff before but after this I don't think I will. 

 

 

@LinusTech

@CPotter

[Gino Motyka]

I don't mean to sound rude but please read the original post. I went Two weeks with out hearing anything from anyone. This is going into week 3. 

[IkeaGnome]

3 hours ago, Gino Motyka said:

An update for everyone on this. I finally heard back from Nick Light. Even though you can track the shirt and see it was sent back to LTT because of some shipping reason, they just can't send me that one back. He informed me that they will need to check to see if they have any left? So I'm guessing I'm out of luck on getting the shirt since it sold out that night. 

 

My question is now Why Don't they just send the one that was sent back to them to me? I'm just wanting to understand the process? Is it cheaper to toss out all returned mail without looking at it? 

 

Also He informed me he had the email setup Monday to write me back but didn't see he didn't till Friday? I don't get how you don't see an email in your drafts for a week and don't look at it? The whole support for LTT this time had been terrible. I loved buying stuff before but after this I don't think I will. 

 

 

@LinusTech

@CPotter

This looks like a customs mix up. Blane is one of the border crossings over in Washington. If we knew what company that it was shipped through, that code will tell you exactly why...

[Gino Motyka]

1 minute ago, Voluspa said:

This looks like a customs mix up. Blane is one of the border crossings over in Washington. If we knew what company that it was shipped through, that code will tell you exactly why...

USPS, It went out for delivery and then went back and said "UnDeliverable" Kinda odd it only went out once, usually they try 3 times.

[IkeaGnome]

1 minute ago, Gino Motyka said:

USPS, It went out for delivery and then went back and said "UnDeliverable" Kinda odd it only went out once, usually they try 3 times.

They do. But do they for Customs when it's a barcode they can't seem to scan?

[Gino Motyka]

1 minute ago, TimsTips said:

Yeah, I did. You are dealing with a small company and basically a custom product.

 

I just got done dealing with Google, a multi-billion company, for my $300 thermostat. They offered zero support.

I'm sorry but I think your missing my point, I don't expect them to drop everything for this one order but it is a $40 shirt, I would have at least liked an email back saying they would look in to it with-in that time period. 

 

I get you like LTT and so do I so there's no need to use sarcasm here. 

[Gino Motyka]

1 minute ago, Voluspa said:

They do. But do they for Customs when it's a barcode they can't seem to scan?

if that's true I would be sent back to LTT, What I'm being told now is they have to see if they have one left to send me. What happened to the one that was sent back to them? 

 

I've worked shipping for a larger company (Automotive parts supplier) before and when ever we had a return item we would contact who ever bought it, make sure everything was correct and reship it out, Even if we knew it was one of the big 3, It was standard protocol.