Should I stay or should i go? Bad consumer experience mediamarkt EU

[THB_NL]

Dear community,

 

Two weeks ago I bought myself a asus rog strix gl702vi-gc059t gaming laptop at Mediamarkt NL. We have this lovely week where they take 21% of all the prices (yes, much like Black Friday).

I was already searching for a new gaming laptop before this week started. With a budget of 2200 euro, the asus regular price was to expensive for my taste.

 

So when the price dropped from 2600 euro to around 2150 I compared it again to other laptops. It seemed like Mediamarkt's offer wasn't half bad.

mediamarkt advertised with the following specs:

 

Intel Core i7-7700HQ,

Intel Mobile HM175

geforce gtx 1080,

16gb Ram, 

256GB M2

1TB HDD

120 HZ screen with G-sync

 

So it seemed like a good package for the price. Somewhere withing that week I bought the laptop. It worked like a charm.

A day after receiving the laptop I found myself wandering through the Nvidia control-panel. This was where I first noticed that the screen is not a 120 Hz but a 75 Hz screen.. 

So I contacted Mediamarkt and told them that they gave me a 75 Hz model instead of the 120 Hz model.

 

Mediamarkt offered there sincere apology and said that I could get a refund if I want. My reaction to this message was that I would love the same laptop, with a 120 Hz screen instead of the 75 Hz.

Mediamarkt said that that it is not possible to get an other asus rog strix gl702, but they would send me a gl503 if I'd like.... What a terrible joke.

I explained them how there is a 1000 euro price difference between the two laptops and that it would not solve my problem.

After a lot of wasted time I received two options. Keep the laptop and get 120 euro for the trouble, or return it and get your 2150 euro back, with a 50 euro giftcard. They also took the asus gl702 from their website like it doesn't exist. 

 

So I'm stuck with the question, what should I do?

 

Should I take the 120 euro ( which will not fix my Hz problem, but could be used to buy a screen)

or should I return it and buy an other laptop?

Or keep complaining until they come with a appropriate fix for my problem?

 

Anyway, thanks in advance for your opinions people!

 

 

 

 

[partymarty]

I would send everything back to them... I don't want products from a company that have business practices like that.

 

I'm very familiar with the Mediamark and if I can avoid buying there, I will do it at all costs. I'm even willing to spend more in another store than buying there.

I went there for advice a few times, always got home with the wrong part (because they know jack shit about their products).

They sent my grandma home with a 2000 euro's gaming PC when she asked for a "suitable pc to email her sister with".

 

As soon as you get in contact with their customer support, things become really nasty quickly. 

If you've bought a asus rog strix gl702vi-gc059t, in my opinion, they should provide that laptop... Not some other side solution.

[Jurrunio]

I'd take the 120 euros, then try overclock the monitor.

 

It's still worth 2000 euros for that hardware. You can use an external monitor if you'd like to.

[emosun]

8 minutes ago, THBACH said:

return it and get your 2150 euro back, with a 50 euro giftcard.

That's a pretty generous offer for a website that could basically say too bad so sad for you.

[THB_NL]

1 minute ago, Pangea2017 said:

did you have searched on ebay or aliexpress what the 120 hz panel cost? you can upgrade the notebook yourself (void waranty) or ask asus to do this.

Asus replied that Mediamarkt is responcible and they can't be of any help for me.

The 120 hz screen costs around 170 dollar at the moment

[billstelling]

To be honest, you won't notice the difference.. Take the 120 and enjoy a great gaming lappy for under 2 grand. The important part is that the cpu, gpu and ram are correct as that is were the true power is at. While an inconvenience, it's still a sweet setup and a good price either way.

As for their screw-up, I don't think it was on purpose.

[Hasle]

Why do you consider this to be a bad experience? Sure, it's unfortunate, but seems to me that Mediamarkt handled your complaint more than adequately, and offered you plenty of options for compensation? 

[grimreeper132]

I would send it back take the refund and go somewhere else to get the laptop so you can get what you want.

 

On another note that's to the title I have the song by the clash, should I stay or should I go? stuck in my head  

 

https://www.youtube.com/watch?v=BN1WwnEDWAM

[paddy-stone]

1 hour ago, partymarty said:

I would send everything back to them... I don't want products from a company that have business practices like that.

 

I'm very familiar with the Mediamark and if I can avoid buying there, I will do it at all costs. I'm even willing to spend more in another store than buying there.

I went there for advice a few times, always got home with the wrong part (because they know jack shit about their products).

They sent my grandma home with a 2000 euro's gaming PC when she asked for a "suitable pc to email her sister with".

 

As soon as you get in contact with their customer support, things become really nasty quickly. 

If you've bought a asus rog strix gl702vi-gc059t, in my opinion, they should provide that laptop... Not some other side solution.

If your Grandma didn't get her money back for that obvious oversell, you should complain for her maybe... I hate shops that oversell like that, it's really bad business practices and I think it's actually illegal in some places.

I hope she gets her money back and an actually suitable one that should be around 300 euros at most IMO for her needs.

[19_blackie_73]

I'd personally take the 120€ and keep the laptop, partly because I don't care that much about high refresh rate, never saw a great difference. You got a good deal on that laptop for around 2 grand IMO.
If you're so after that 120Hz, there's no other option than return it, but question is, will you get the same hardware for that price again AND 120Hz? I guess not.

[Canada EH]

 

[partymarty]

3 hours ago, paddy-stone said:

If your Grandma didn't get her money back for that obvious oversell, you should complain for her maybe... I hate shops that oversell like that, it's really bad business practices and I think it's actually illegal in some places.

I hope she gets her money back and an actually suitable one that should be around 300 euros at most IMO for her needs.

I went to the store and got her money back. Bought some basic desktop (at another store) with a SSD and called it a day. 

The Mediamarkt has got a system which gives employees a fee (or a phone or whatsoever) if they sell products above a certain price...

So the employee that sold my grandma some 2k pc got something nice from the company as well.

 

That's what makes the Mediamarkt the worst store I can think of in my close proximity...

[Kyatto]

If this was the USA you'd get enough money to get a partnership with both Nvidia and Asus.

 

But in all seriousness, i think both options sound good, but it boils down to whether you want to solve your problem or teach them a lesson. 

 

1.- If you want 120Hz refresh rate at all cost, you might just take the 120 Euro and go get a monitor somewhere else which is still a win-win for you.

2.- If you want to leave a reminder for the shop manager and the company to be careful with fake advertising, just take the 50 Euro, buy some External HDD or something and walk away.

[asus killer]

6 hours ago, THBACH said:

Dear community,

 

Two weeks ago I bought myself a asus rog strix gl702vi-gc059t gaming laptop at Mediamarkt NL. We have this lovely week where they take 21% of all the prices (yes, much like Black Friday).

I was already searching for a new gaming laptop before this week started. With a budget of 2200 euro, the asus regular price was to expensive for my taste.

 

So when the price dropped from 2600 euro to around 2150 I compared it again to other laptops. It seemed like Mediamarkt's offer wasn't half bad.

mediamarkt advertised with the following specs:

 

Intel Core i7-7700HQ,

Intel Mobile HM175

geforce gtx 1080,

16gb Ram, 

256GB M2

1TB HDD

120 HZ screen with G-sync

 

So it seemed like a good package for the price. Somewhere withing that week I bought the laptop. It worked like a charm.

A day after receiving the laptop I found myself wandering through the Nvidia control-panel. This was where I first noticed that the screen is not a 120 Hz but a 75 Hz screen.. 

So I contacted Mediamarkt and told them that they gave me a 75 Hz model instead of the 120 Hz model.

 

Mediamarkt offered there sincere apology and said that I could get a refund if I want. My reaction to this message was that I would love the same laptop, with a 120 Hz screen instead of the 75 Hz.

Mediamarkt said that that it is not possible to get an other asus rog strix gl702, but they would send me a gl503 if I'd like.... What a terrible joke.

I explained them how there is a 1000 euro price difference between the two laptops and that it would not solve my problem.

After a lot of wasted time I received two options. Keep the laptop and get 120 euro for the trouble, or return it and get your 2150 euro back, with a 50 euro giftcard. They also took the asus gl702 from their website like it doesn't exist. 

 

So I'm stuck with the question, what should I do?

 

Should I take the 120 euro ( which will not fix my Hz problem, but could be used to buy a screen)

or should I return it and buy an other laptop?

Or keep complaining until they come with a appropriate fix for my problem?

 

Anyway, thanks in advance for your opinions people!

 

 

 

 

i did not get one thing, searching for that model in asus website it says it is 120hz. Is there a same model number with 75hz? also was it bought on a physical store or online?

 

they basically sent you a wrong item, you should ask for the item you bought. In many countries (mine for example), they would be forced to honor it or it would be a crime. This is made so companies cannot trick customers on purpose.

I don't exactly know if this is a EU law that was transposed from EU law to my countries law or if it's a local law. You should look Netherlands law and EU law, also it may vary if it was bought retail or online, if you had already paid it when you received it or not (you're usually more protected if you had already paid for it, i think it's your case right?)

Isn't there a consumer defense entity in the Netherlands you could ask?

 

i still think they were fair with you. But if your law protects you from this you should totally go for it.

 

[billstelling]

I wonder if it is just a case of having to to enable it in settings and 75 is just the default setting. I know that I have to turn on freesink for my lg monitor to be seen on windows to work at 75. 60 is the default. I'm suggesting this as it seems they don't show the model with 75 HZ panel. Never messed with a laptop with the better refresh rates so I don't know the deal with them or if they are similar to some of the desktop monitors with the better refresh rates.

[CDHoward]

Wait:

 

You often have to go into your display properties and change it there.

 

I once got a 75hz monitor, but it arrived set to 60hz. And I had to change it to 75 in display adapter properties.

[paddy-stone]

5 hours ago, partymarty said:

I went to the store and got her money back. Bought some basic desktop (at another store) with a SSD and called it a day. 

The Mediamarkt has got a system which gives employees a fee (or a phone or whatsoever) if they sell products above a certain price...

So the employee that sold my grandma some 2k pc got something nice from the company as well.

 

That's what makes the Mediamarkt the worst store I can think of in my close proximity...

Glad you got it sorted out OK... makes me feel physically ill that people can do this to others, really screw over someone that doesn't know what they are doing to get some extra money. With all my faults, that is one thing I could not do to someone as I have a conscience. I hope that "sales person" gets what karma has in store for them at some point

 

OP, I would NOT accept their offer at all, take the money and buy from soemwhere else. I am not a big fan of laptops personally, and certainly not for that kind of money. I would rather get a small form factor desktop if space is tight, and if you need something just for at school, I would personally still get the desktop, plus a cheap laptop for school... I certainly wouldn't have an expensive laptop at school. But everyone's different and if that's what you want then OK, just buy form elsewhere if you are able to.