Benchmark and CPU Threads Error

[momowhyy]

Hello newbie here, I just buy my new CPU that is Ryzen 5 5600 and I test benchmark using cinebench 24 it goes lower than I search in google.  here's the rest of my system specs :

 

•AMD Ryzen 5 5600

•Sapphire Rx 6600 Pulse 8GB

•MSI B450M-A Pro Max (already updated the bios before installing the cpu)

•FSP HV 85+ Pro 550W Bronze 80+

•2x XLR8 8GB 3200 MHz

•PNY 256GB m.2 NVME SSD

•Windows 10

 

The First Test

-GPU : 6335 pts

 

-CPU (Multi Core) : 236 pts

 

-CPU (Single Core) : 75 pts

 

-MP Ratio : 3.16x

 

The Second Test

-GPU : 6335

 

-CPU (Multi Core) : 296 pts 

 

-CPU (Single Core) : 118 PTS 

 

-MP Ratio : 3.19

 

I already do some research about it and when I open my task manager it show the CPU doesn't show 12 logical threads and instead it shows 

 

Cores : 2

 

Logical Processors : 4 

 

But when I do some research on Google, it should show 6 cores and 12 logical processor. Please Help

[ki8aras]

29 minutes ago, momowhyy said:

Cores : 2

 

Logical Processors : 4 

bro have you disabled cores in the bios?

[momowhyy]

5 minutes ago, ki8aras said:

bro have you disabled cores in the bios?

I'm not sure about that, how can I see that settings ?

[ki8aras]

1 minute ago, momowhyy said:

I'm not sure about that, how can I see that settings ?

have you messed with anything in the bios?

[porina]

Run CPU-Z and post a screenshot of what you see on the CPU tab here.

[momowhyy]

3 hours ago, ki8aras said:

have you messed with anything in the bios?

I don't think I messed with anything, I just turn on xmp and change my ram to 3200 MHz that's all

[momowhyy]

19 minutes ago, porina said:

Run CPU-Z and post a screenshot of what you see on the CPU tab here.

Alrightt, I will post it here

[momowhyy]

3 hours ago, porina said:

Run CPU-Z and post a screenshot of what you see on the CPU tab here.

Alright here it is , sorry for the late

[Beerzerker]

The specs on that chip:
AMD Ryzen 5 5600 - Ryzen 5 5000 Series Vermeer (Zen 3) 6-Core 3.5 GHz Socket AM4 65W None Integrated Graphics Desktop Processor - 100-100000927BOX - Newegg.com

You definitely have something not right, looks to be two cores disabled from your CPU-Z screenshot BUT I did see you had also updated the BIOS.

Since you had updated the BIOS, that means ALL settings when flashed were returned to default, which means all cores should be working.
If you had restarted the machine and let it go in the OS before the new chip was dropped in that means the machine configured itself to the chip that was in use WHEN the BIOS was flashed.

At this point go ahead and save your current settings as a profile in the BIOS so you don't lose them so they are easily reinstated by loading a saved/previous BIOS profile, which would be the one you're making by doing that. Label it so you'd know this is the profile you have just created for this purpose.

Only create the profile at this point, you'd only load/restore the profile after all testing is done.

Now - After you create this profile and it's saved, reset ALL BIOS settings back to default, (Load optimal settings), save (F10) and then boot the OS and see what appears in CPU-Z.
Now - You may have to make a few changes to get it to boot the OS and I woudn't do anything beyond that to see what happens until your checking is done.

 If you had made a goof while reconfiguring these settings after the BIOS flash that would explain it and also mean it's easily fixed. If there is a problem with the chip or board (Hardware issue) that would be another thing that's possible here OR the BIOS file itself you have flashed in is not right (Defective/Corrupt file).

If all cores/threads reappear, that means it's a BIOS setting that's wrong in the previous settings you had been using.
If not you'll have to go further checking things and start considering there could be a real hardware related problem here, which you'd need to confirm of course.

It's also possible to do the BIOS flash again with you new chip in and let it flash with it.
Sometimes flashing can be tricky and the simple matter of what chip was in the machine when it's BIOS was flashed makes a difference.

[freeagent]

2 cores 4 threads. Something is waay wrong. I would power off the PSU, and pull the battery out. and manually clear the CMOS at the same time.

 

Do not worry about XMP right now.

[momowhyy]

update : I just done do this one and its still the same. I don't know what to do anymore, any solution ?

 

[porina]

 

The number of cores could be limited in either the BIOS or Windows. If you have tried resetting BIOS and that doesn't help, let's check Windows.

 

In Windows, run msconfig and go to "boot" tab, and press the Advanced Options button. You should see the above. Is there a CPU limit applied in top left?

[momowhyy]

11 minutes ago, porina said:

 

The number of cores could be limited in either the BIOS or Windows. If you have tried resetting BIOS and that doesn't help, let's check Windows.

 

In Windows, run msconfig and go to "boot" tab, and press the Advanced Options button. You should see the above. Is there a CPU limit applied in top left?

Alrightt here it is, it still shows 4 instead of 12 too

[momowhyy]

4 hours ago, Beerzerker said:

The specs on that chip:
AMD Ryzen 5 5600 - Ryzen 5 5000 Series Vermeer (Zen 3) 6-Core 3.5 GHz Socket AM4 65W None Integrated Graphics Desktop Processor - 100-100000927BOX - Newegg.com

You definitely have something not right, looks to be two cores disabled from your CPU-Z screenshot BUT I did see you had also updated the BIOS.

Since you had updated the BIOS, that means ALL settings when flashed were returned to default, which means all cores should be working.
If you had restarted the machine and let it go in the OS before the new chip was dropped in that means the machine configured itself to the chip that was in use WHEN the BIOS was flashed.

At this point go ahead and save your current settings as a profile in the BIOS so you don't lose them so they are easily reinstated by loading a saved/previous BIOS profile, which would be the one you're making by doing that. Label it so you'd know this is the profile you have just created for this purpose.

Only create the profile at this point, you'd only load/restore the profile after all testing is done.

Now - After you create this profile and it's saved, reset ALL BIOS settings back to default, (Load optimal settings), save (F10) and then boot the OS and see what appears in CPU-Z.
Now - You may have to make a few changes to get it to boot the OS and I woudn't do anything beyond that to see what happens until your checking is done.

 If you had made a goof while reconfiguring these settings after the BIOS flash that would explain it and also mean it's easily fixed. If there is a problem with the chip or board (Hardware issue) that would be another thing that's possible here OR the BIOS file itself you have flashed in is not right (Defective/Corrupt file).

If all cores/threads reappear, that means it's a BIOS setting that's wrong in the previous settings you had been using.
If not you'll have to go further checking things and start considering there could be a real hardware related problem here, which you'd need to confirm of course.

It's also possible to do the BIOS flash again with you new chip in and let it flash with it.
Sometimes flashing can be tricky and the simple matter of what chip was in the machine when it's BIOS was flashed makes a difference.

I already done doing the bios reset and try to flash the bios again with my new chip in. The result is still the same and I will keep trying to solve this.

[unclewebb]

@momowhyy

Clear the Number of processors box in msconfig. That box is never supposed to be checked. That setting is limiting your CPU to 2 cores and 4 threads. (4 logical processors)

 

After you clear that box, reboot so Windows can find all of your CPU cores and threads. Problem solved. 

[momowhyy]

3 minutes ago, unclewebb said:

@momowhyy

Clear the Number of processors box in msconfig. That box is never supposed to be checked. That is what is limiting your CPU to 2 cores and 4 threads.

 

After you clear that box, reboot so Windows can find all of your CPU cores and threads. Problem solved. 

Ohhh I see, I will try this first

[momowhyy]

8 minutes ago, unclewebb said:

@momowhyy

Clear the Number of processors box in msconfig. That box is never supposed to be checked. That setting is limiting your CPU to 2 cores and 4 threads. (4 logical processors)

 

After you clear that box, reboot so Windows can find all of your CPU cores and threads. Problem solved. 

Thanks a lott ! It works perfectly fine and it back to 6 core 12 threads

[Beerzerker]

Good to see it was a simple fix.