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ICTable scam?

NovaNightmare
By NovaNightmare
in General Discussion
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Posted

So, this may be in the wrong place, it may not be.

 

After I watched the 16K video, I fell in love with the desk, as a gamer/video editor/it director, etc. It hit all the right notes for me.

 

So I followed them for a few months, and during Black Friday / Cyber Monday they had a sale, (10% off + $100 off shipping). 

 

Since I have had the same junky desk for the last 10 years, I was very excited for the upgrade. The only problem was they listed a 3 month wait time on shipping.

 

I however was OK with that, because it gave me time to plan a new build with the desk to go into their "TKON" system.

 

As soon as I ordered, the order said it was completed, so I reached out to their phone number, left a message and got a call back, this was then corrected.

 

I continued to check on the item every few weeks, and login to their web page, looking for any more information. 

 

As we are just about on the 3 month Mark in a matter of days, and I had not heard anything, I began to get a bit more nervous. 

 

I went to login to their store front again, and while their web page is there, the storefront is not.

 

Next I looked up their number I had previously called, and confirmed it was the one listed on their store (using google cache) and called again.

Number no longer in service.

 

Next I went to the PayPal (Credit) transaction and saw a different number, again the number was not in service.

 

So, either they were a scam all along, they went out of business, without a word, or they are having some other issue.

 

Due to time limits I have filed a claim through PayPal to hopefully get some information, or use their buyer protection.

 

In any event, since I first learned of this company through LTT and the 16K gaming video, I wanted to post this here.

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Posted
On 2/22/2018 at 12:39 PM, NovaNightmare said:

~snipped by Energycore

@LinusTech @jakkuh_t

Main rig: CPU: Intel Core i5 6600k | GPU: EVGA GTX 1070 (FE) | Mobo: Asus Z170-A | RAM: 16GB 2666MHz Corsair Vengeance LED DDR4 | Storage: 512GB Crucial SSD (Ubuntu 23.04) | Case: Corsair 400C |

Laptop: 2023 MacBook Pro 14" | 12 core M2 Pro | 32 GB Unified Memory |

NAS: Synology DS216+II

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Posted
6 minutes ago, NovaNightmare said:

 

That is not good at all. The copyright on their page also says 2017 instead of 2018, and their twitter hasn't been active for a month.

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Posted

Uh ooooh

▓ƆԀ▓ S▓₱▓Ɇ▓c▓s▓: i7 6ʇɥפᴉƎ00K (4.4ghz), Asus DeLuxe X99A II, GT҉X҉1҉0҉8҉0 Zotac Amp ExTrꍟꎭe),Si6F4Gb D???????r PlatinUm, EVGA G2 Sǝʌǝᘉ5ᙣᙍᖇᓎᙎᗅᖶt, Phanteks Enthoo Primo, 3TB WD Black, 500gb 850 Evo, H100iGeeTeeX, Windows 10, K70 R̸̢̡̭͍͕̱̭̟̩̀̀̃́̃͒̈́̈́͑̑́̆͘͜ͅG̶̦̬͊́B̸͈̝̖͗̈́, G502, HyperX Cloud 2s, Asus MX34. פN∩SW∀S 960 EVO

Just keeping this here as a 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̌̅̒̾̈́̆͌̌̾̎̽̐̅̏́̈̔͛̀̋̃͊̒̓͗͒̑͒̃͂̌̄̇̑̇͛̆̾͛̒̇̍̒̓̀̈́̄̐͂̍͊͗̎̔͌͛̂̏̉̊̎͗͊͒̂̈̽̊́̔̊̃͑̈́̑̌̋̓̅̔́́͒̄̈́̈̂͐̈̅̈̓͌̓͊́̆͌̉͐̊̉͛̓̏̓̅̈́͂̉̒̇̉̆̀̍̄̇͆͛̏̉̑̃̓͂́͋̃̆̒͋̓͊̄́̓̕̕̕̚͘͘͘̚̕̚͘̕̕͜͜͝͝͝͠͝͝͝͝͠ͅS̷̢̨̧̢̡̨̢̨̢̨̧̧̨̧͚̱̪͇̱̮̪̮̦̝͖̜͙̘̪̘̟̱͇͎̻̪͚̩͍̠̹̮͚̦̝̤͖̙͔͚̙̺̩̥̻͈̺̦͕͈̹̳̖͓̜͚̜̭͉͇͖̟͔͕̹̯̬͍̱̫̮͓̙͇̗̙̼͚̪͇̦̗̜̼̠͈̩̠͉͉̘̱̯̪̟͕̘͖̝͇̼͕̳̻̜͖̜͇̣̠̹̬̗̝͓̖͚̺̫͛̉̅̐̕͘͜͜͜͜ͅͅͅ.̶̨̢̢̨̢̨̢̛̻͙̜̼̮̝̙̣̘̗̪̜̬̳̫̙̮̣̹̥̲̥͇͈̮̟͉̰̮̪̲̗̳̰̫̙͍̦̘̠̗̥̮̹̤̼̼̩͕͉͕͇͙̯̫̩̦̟̦̹͈͔̱̝͈̤͓̻̟̮̱͖̟̹̝͉̰͊̓̏̇͂̅̀̌͑̿͆̿̿͗̽̌̈́̉̂̀̒̊̿͆̃̄͑͆̃̇͒̀͐̍̅̃̍̈́̃̕͘͜͜͝͠͠z̴̢̢̡̧̢̢̧̢̨̡̨̛̛̛̛̛̛̛̛̲͚̠̜̮̠̜̞̤̺͈̘͍̻̫͖̣̥̗̙̳͓͙̫̫͖͍͇̬̲̳̭̘̮̤̬̖̼͎̬̯̼̮͔̭̠͎͓̼̖̟͈͓̦̩̦̳̙̮̗̮̩͙͓̮̰̜͎̺̞̝̪͎̯̜͈͇̪̙͎̩͖̭̟͎̲̩͔͓͈͌́̿͐̍̓͗͑̒̈́̎͂̋͂̀͂̑͂͊͆̍͛̄̃͌͗̌́̈̊́́̅͗̉͛͌͋̂̋̇̅̔̇͊͑͆̐̇͊͋̄̈́͆̍̋̏͑̓̈́̏̀͒̂̔̄̅̇̌̀̈́̿̽̋͐̾̆͆͆̈̌̿̈́̎͌̊̓̒͐̾̇̈́̍͛̅͌̽́̏͆̉́̉̓̅́͂͛̄̆͌̈́̇͐̒̿̾͌͊͗̀͑̃̊̓̈̈́̊͒̒̏̿́͑̄̑͋̀̽̀̔̀̎̄͑̌̔́̉̐͛̓̐̅́̒̎̈͆̀̍̾̀͂̄̈́̈́̈́̑̏̈́̐̽̐́̏̂̐̔̓̉̈́͂̕̚̕͘͘̚͘̚̕̚̚̚͘̕̕̕͜͜͝͠͠͝͝͝͝͠͝͝͝͠͝͝͝͝͝͝ͅͅͅī̸̧̧̧̡̨̨̢̨̛̛̘͓̼̰̰̮̗̰͚̙̥̣͍̦̺͈̣̻͇̱͔̰͈͓͖͈̻̲̫̪̲͈̜̲̬̖̻̰̦̰͙̤̘̝̦̟͈̭̱̮̠͍̖̲͉̫͔͖͔͈̻̖̝͎̖͕͔̣͈̤̗̱̀̅̃̈́͌̿̏͋̊̇̂̀̀̒̉̄̈́͋͌̽́̈́̓̑̈̀̍͗͜͜͠͠ͅp̴̢̢̧̨̡̡̨̢̨̢̢̢̨̡̛̛͕̩͕̟̫̝͈̖̟̣̲̖̭̙͇̟̗͖͎̹͇̘̰̗̝̹̤̺͉͎̙̝̟͙͚̦͚͖̜̫̰͖̼̤̥̤̹̖͉͚̺̥̮̮̫͖͍̼̰̭̤̲͔̩̯̣͖̻͇̞̳̬͉̣̖̥̣͓̤͔̪̙͎̰̬͚̣̭̞̬͎̼͉͓̮͙͕̗̦̞̥̮̘̻͎̭̼͚͎͈͇̥̗͖̫̮̤̦͙̭͎̝͖̣̰̱̩͎̩͎̘͇̟̠̱̬͈̗͍̦̘̱̰̤̱̘̫̫̮̥͕͉̥̜̯͖̖͍̮̼̲͓̤̮͈̤͓̭̝̟̲̲̳̟̠͉̙̻͕͙̞͔̖͈̱̞͓͔̬̮͎̙̭͎̩̟̖͚̆͐̅͆̿͐̄̓̀̇̂̊̃̂̄̊̀͐̍̌̅͌̆͊̆̓́̄́̃̆͗͊́̓̀͑͐̐̇͐̍́̓̈́̓̑̈̈́̽͂́̑͒͐͋̊͊̇̇̆̑̃̈́̎͛̎̓͊͛̐̾́̀͌̐̈́͛̃̂̈̿̽̇̋̍͒̍͗̈͘̚̚͘̚͘͘͜͜͜͜͜͜͠͠͝͝ͅͅͅ☻♥■∞{╚mYÄÜXτ╕○\╚Θº£¥ΘBM@Q05♠{{↨↨▬§¶‼↕◄►☼1♦  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On 2/22/2018 at 12:39 PM, NovaNightmare said:

~snipped by Energycore

Hello, NovaNightmare.

 

First of all, we are very sorry about this situation. We always strive to provide the best customer service, and have been successful in that regard, as many of satisfied clients can attest. With that said, we are not the first company to become popular after being featured on Linus's show. At the moment, both videos featuring iCTABLE have amassed over 7 million combined views. With that popularity, we have received thousands of inquires about iCTABLE worldwide, along with countless orders. We are a small company with a large swath of customers looking to purchase our product, and many orders have been backlogged due to the extremely high demand. 

Quote

I went to login to their store front again, and while their web page is there, the storefront is not.

Currently, our official website, www.ictable.com and iCTABLE Store are being redesigned and transferred to a new platform. We expect to release a new version sometime this week. 

Quote

Next I looked up their number I had previously called, and confirmed it was the one listed on their store (using google cache) and called again. 

Number no longer in service.

 

Next I went to the PayPal (Credit) transaction and saw a different number, again the number was not in service. 

The number has been deactivated because we have not seen much use from it (you being one of the very, very few) and the overwhelming majority of our clients use email and Facebook to contact us. The other number has not been in use for some time as well. We are very active on Facebook and also receive hundreds of emails and respond to all of them. If you want a foolproof way to contact us, email (my@ictable.com) or Facebook (facebook.com/ictable) are viable options. 

On 2/22/2018 at 12:43 PM, Almostbauws said:

That is not good at all. The copyright on their page also says 2017 instead of 2018, and their twitter hasn't been active for a month.

Almostbauws,


As mentioned previously, the website is being updated and the new version will have a 2018 copyright(as well it should). As for the Twitter questions, this should not come as the surprise: our Twitter (twitter.com/ictable) account is primarily used to share information and content originally posted on other platforms, such as Facebook. In addition, most of our clientele uses Facebook, not Twitter, and thus we prioritize Facebook over Twitter. After all, Twitter requires constant posts to stay relevant, but we cannot refresh our product lineup everyday to stay on top of timeline. We do however plan to increase our presence on the platform due to our focus on eSports. 

 

We encourage you to reach out to iCTABLE Team over at facebook.com/ictable or by email at my@ictable.com to discuss your situation. These are the simplest, shortest, and easiest methods to contact the company representatives directly. 

 

All the best,

 

iCTABLE Team

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14 hours ago, ictable said:

 

All the best,

 

iCTABLE Team

Wow that is pretty cool that you found this post and made a new user and replied to it that quick.

+rep

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On 2/22/2018 at 12:43 PM, Gunner23 said:

@LinusTech @jakkuh_t

Hey,

 

Please don't quote whole walls of text, it adds clutter to threads.

 

I recommend you instead do this

On 2/22/2018 at 12:39 PM, NovaNightmare said:

So, this may be in the wrong place, it may not be.

 

snip

Where snip stands for "snipped the rest of the quote for cleanness purposes"

 

We require that people do this when there's big images in the post they're quoting, or if you quote a big wall of text.

 

Happy posting :)

We have a NEW and GLORIOUSER-ER-ER PSU Tier List Now. (dammit @LukeSavenije stop coming up with new ones)

You can check out the old one that gave joy to so many across the land here

 

Computer having a hard time powering on? Troubleshoot it with this guide. (Currently looking for suggestions to update it into the context of <current year> and make it its own thread)

Computer Specs:

Spoiler

Mathresolvermajig: Intel Xeon E3 1240 (Sandy Bridge i7 equivalent)

Chillinmachine: Noctua NH-C14S
Framepainting-inator: EVGA GTX 1080 Ti SC2 Hybrid

Attachcorethingy: Gigabyte H61M-S2V-B3

Infoholdstick: Corsair 2x4GB DDR3 1333

Computerarmor: Silverstone RL06 "Lookalike"

Rememberdoogle: 1TB HDD + 120GB TR150 + 240 SSD Plus + 1TB MX500

AdditionalPylons: Phanteks AMP! 550W (based on Seasonic GX-550)

Letterpad: Rosewill Apollo 9100 (Cherry MX Red)

Buttonrodent: Razer Viper Mini + Huion H430P drawing Tablet

Auralnterface: Sennheiser HD 6xx

Liquidrectangles: LG 27UK850-W 4K HDR

 

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  • Author

Just as an update to this post -

 

I have not received any new information as of yet (outside of the reply here).

 

As asked, I emailed the company last week, and received a reply back to my questions stating that their website is being updated (and the website is now changed, noting the update).

 

Also told that by the next evening (Saturday) I would receive a response, that response did not come, so I waited through the first day of this week, and still no response.

 

My primary goal here is to get this awesome desk (ICTABLE Pro) and enjoy it. I don't begrudge anyone or company having to cope with their success and lots of orders, but it is important to communicate with us (me) as a customer.

 

In addition I see the countdown for the new store, and have been watching it since last week. The only issue with it, is that it keeps starting over.

 

If possible, I will update this with further information, hopefully positive information at that.

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Another update -

 

I heard back from the owner of the company (I presume) earlier this past week.

 

He explained in detail why my product was delayed, and that there would be an additional delay of 4 months.

 

His explanation made sense, as for such an expensive product, I'd want it to be correct, and I assume I am not the only one.

 

As such he offered me a variety of things to make up for it, which I was very happy to be offered, but I left it at the question - 

if it is not going to make my wait any longer, I'd rather be refunded, and then make the purchase again, so I do not have to pay for the item while I do not have the item.

 

From his statement in the email, I am currently assuming this will be OK, though I have not heard back yet, the offer he made me was good even if I took a refund through PayPal and came back later to purchase. 

 

At the moment, there are a number of days that the company has to respond to PayPal before I assume I am automatically refunded. I am currently guessing that this is what is going to happen sometime towards the end of this week.

 

As nerve-racking as it is to spend that kind of money, and not have a product in hand, I want to remain hopeful that at least by this summer, I will be saying goodbye to this decrepit desk I am currently using, and beginning the harder than it looks process of assembling an ICTable Pro. 

 

Will update again when the next thing happens.

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  • 2 weeks later...
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  • Author

This would be my final update for the foreseeable future. Communication has been a little slow, they sent me what amounts to a guarantee to refund if my desk does not ship in a specific amount of time. 

 

As disappointed over the delay as I am, I will take to waiting it out for now. 

 

If everything works out with what I have been offered over the delay, and I get the desk, I will post my positives, pictures, and thanks.

 

If not, I will just summon a beast from the pit and fight on. In any event, Thanks to those who prompted action from ICTable thus far (jakkuh)

and here is hoping everything goes well.

 

 

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Its already been 3 months, you gunna pull the plug or wait another 3 months?

Its good that Linus' video has that much weight to it, to swamp a company that makes desks.

I just wonder though, as I dont want to watch the video, was it just a company with a Linus paid advertising video doing desks/tables or was it a indigogogogogoindie or however its spelled, deal.

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  • 4 months later...
Posted

Has anyone at all received their purchase yet?  I am waiting on mine still. 

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I hate to reply to this thread being so old - I will say the following, I have not yet received the item, and I intend to begin bringing it up in two weeks via a new thread and linking the old one. Specifically in late February of 2018 I was told they'd get parts in, in June, depending on Customs, and then within a few weeks they'd expect to ship. So I am now in 4 months since this occurred. I received a very good offer, discount and otherwise in order to wait longer, so that has somewhat salved my annoyance (well it did) and life being busy has kept me not thinking about it as well. However, early next month, I will reach out for a status (if I don't hear sooner) and I will 100% make a new thread and ping the Linus people who were so helpful the last time. If it all doesn't work out, I will be greatly disappointed, as it would be a seriously dashed dream regarding the desk, but life goes on and I can make due with something else. 

 

I highly recommend, if you ordered this desk and did not receive it or have not received it, to make some noise. I ordered this desk originally during Black Friday sale of 2017. 

 

Sorry again for posting in this thread, but I will be posting a new one, hopefully with good news soon (as far as myself goes).

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My friends have been telling me I was being scammed for months but I refused to lend that idea any merit because I  saw them on LTT and trust LTT as a source of good info.

 

So I also ordered this desk because of the linus video, and I also have not received the desk.   I also had to deal with the changing store and website addresses and phone number issues. I paid in payments and just finished the last payment in May 2018. I emailed them about making shipping date and this was the response.

We are currently sold out, thus we have been taking orders for the next batch, which should be around 2 months from now. 
 
After this email was sent with my last payment all communication went from a 24 hour turnover to 3-7 days and multiple emails from my end trying to get a hold of them.
this is after I went on rants about how great the company was with responding timely and being very willing to work with a customer. but alas since they were so willing to work with me I was willing to wait they also offered me a discount on other products as compensation but I did not want anything else just what I ordered. just now that they have all my money it seems like I am no longer important.
 
So I waited and once middle of july rolled around I sent them another email looking for an update on shipping. did not get a response for 2 days so i sent another email and did not get a response for 3 days so i sent 1 more and finally got a response that they changed their email and also the info below.
 
Your iCTABLE is very close to be shipped, but it has to be slightly delayed. The current political conflicts between the United States and China have resulted in a complex trade war. The manufacturers are trying to exploit the struggle by not fulfilling orders on time or use other underhand methods in an attempt to increase prices. The conflict in turn heavily impacts small business like ours. Currently, our President and CEO, Anatoliy, is in China trying to resolve the manufacturing delays as fast as possible. We are putting our full effort to resolve the issue as soon as possible and will contact you with the soonest approximation.
 
this email sent TONS of Red flags off, although I guess it could be true as I do not know how all that sort of stuff works.
 
unfortunately it genuinely seems like I may have fell into a trap and a catch 22 as since I paid in payments and my last payment was almost 3 months ago I may be SOL on getting paypal to refund me if I do not in fact get the desk. this is very worrying and a HUGE disappointment. I genuinely hope I am wrong and my worries are for nothing as this company on the surface seems very cool and the product is genuinely worth getting.
 
Red flags
Changing website 
Changing Store/Payment links without notice
sudden drop off in communication
extended wait times for shipping that seem to usually go beyond Paypal's Terms for getting a refund.
very little evidence of anyone outside of LTT and a few and I mean a few customers I have found making any remarks on the desk in regards to quality and price and so on. I imagine that SOMEONE would have made videos on this desk besides the company and LTT by now but nope nobody at all. although there are a couple posts on facebook about happy customers it is a very small group of people. 
they claim a HUGE customer base but there is little evidence to support this.
 
Also is it just me or do they seem to rely heavily on LTT video that was done with them as their only source of validity of popularity?
and upon searching my ass off the only media on ictable is the LTT one and some that they made themselves. 
 
PLEASE let me be wrong because they guys are really friendly and have a amazing product with a lot of potential and if I am wrong they need to seriously rethink the business practices in some areas to avoid these types of concerns as many people arnt as understanding and willing to wait as we are and will make a much bigger issue out of it.
 
 
 
 
 
 

Way too much to list better off to just watch.

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  • 1 year later...
Posted

Any updates on the table, im really interested. But finding no information other than LTT video, seem's very sketchy to me. I luckily came across this forum. Please let me know if any of you guys really received your table and did it really meet your expectations.

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Posted
On 7/18/2020 at 8:14 PM, Strika said:

Any updates on the table, im really interested. But finding no information other than LTT video, seem's very sketchy to me. I luckily came across this forum. Please let me know if any of you guys really received your table and did it really meet your expectations.

They never gave me the product nor did they refund my money. They just started ignoring my emails. Im out a few grand and learned a painful lesson.

Way too much to list better off to just watch.

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Posted

@LinusTech Perhaps be wise to put a warning on the relevant video to this topic?

PC - NZXT H510 Elite, Ryzen 5600, 16GB DDR3200 2x8GB, EVGA 3070 FTW3 Ultra, Asus VG278HQ 165hz,

 

Mac - 1.4ghz i5, 4GB DDR3 1600mhz, Intel HD 5000.  x2

 

Endlessly wishing for a BBQ in space.

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Posted

Lol there's the necro. I actually remember reading this 2 years ago, sadly seems like @NovaNightmare didn't receive his desk. Hopefully at least the refund came.

My stuff:

Spoiler

CPU :  Intel i5 8400 | GPU : MSI GTX 970 Gaming 4GB

 

RAM : 32GB Corsair Vengeance DDR4 @ 3600MHz

 

Mouse : Logitech G502 HERO SE | Keyboard : Mountain Everest Max w/ Cherry MX Brown

 

Headset : Beyerdynamics DT990 Pro 250Ω w/ AT2020USB+

 

Monitor : Acer XF240H @  144Hz

 

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Posted
21 hours ago, TheIcePhoenix said:

They never gave me the product nor did they refund my money. They just started ignoring my emails. Im out a few grand and learned a painful lesson.

@LinusTech@jakkuh_t

Please tag me @RTX 3090 so I can see your reply

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Posted
18 hours ago, LinusTech said:

What a shame... We definitely didn't promote it thinking it was a scam. I've asked Jake to go through and put warnings on all the videos featuring this product.

 

Linus

Looks like they're still in business too. https://ictable.com/ictable-c/

Please tag me @RTX 3090 so I can see your reply

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Posted
On 7/28/2020 at 6:01 AM, Anonymous015 said:

Looks like they're still in business too. https://ictable.com/ictable-c/

This got under my skin. People being out the product and the money is NOT accetpable and this is 100% a crime. I reached out to them from a more official identity and will see if they respond. I might ping the OP on the side for more information, but I plan to push this one. They need to be held accountable.

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Posted
8 minutes ago, AngryBeaver said:

This got under my skin. People being out the product and the money is NOT accetpable and this is 100% a crime. I reached out to them from a more official identity and will see if they respond. I might ping the OP on the side for more information, but I plan to push this one. They need to be held accountable.

I'm going to create s site labelled Ictable scam, and with the help of the community, hopefully we will be able to get the SEO so good that it is the first search result

Please tag me @RTX 3090 so I can see your reply

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Posted
12 minutes ago, AngryBeaver said:

This got under my skin. People being out the product and the money is NOT accetpable and this is 100% a crime. I reached out to them from a more official identity and will see if they respond. I might ping the OP on the side for more information, but I plan to push this one. They need to be held accountable.

Looks like it's still possible to pre-order it. So, they've been taking people's money all this time??? WTF!!!

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Posted (edited)
5 minutes ago, BlueScope819 said:

Guys, guys, this post is two years old.

Yes, that's what my reply was about, we're in 2020 and they're still taking orders (check the site).

 

EDIT ; looks like they're on a yearly subscription with GoDaddy, it was renewed in June this year.

Edited by wkdpaul

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