EVGA RMA - they sent better replacement, do I tell them?

[SenorKiwi]

Hi guys,

 

I had a 650W G2 gold, and then the replacement they sent was 850W G3 Gold.

 

Should I tell them the mistake or just keep it? lol 

 

 

[videogamesmakemehappy]

I guess that would be up to your own morals

[SilentSkillHD]

EVGA is a cool company, even if you told them they wouldn't do much,

[STRMfrmXMN]

13 minutes ago, TheKiwiColonel said:

Hi guys,

 

I had a 650W G2 gold, and then the replacement they sent was 850W G3 Gold.

 

Should I tell them the mistake or just keep it? lol 

 

 

I'd probably not bother them about it. They may have done that on purpose, they may not, but telling their RMA department is probably a waste of both EVGA's time and yours as mailing the unit back would just equate to more time and money.

[SenorKiwi]

Just now, STRMfrmXMN said:

I'd probably not bother them about it. They may have done that on purpose, they may not, but telling their RMA department is probably a waste of both EVGA's time and yours as mailing the unit back would just equate to more time and money.

yea I was also thinking since it was Christmas they might have ran out of stock of 650W if it was in high demand or something 

[SenorKiwi]

3 minutes ago, STRMfrmXMN said:

I'd probably not bother them about it. They may have done that on purpose, they may not, but telling their RMA department is probably a waste of both EVGA's time and yours as mailing the unit back would just equate to more time and money.

By the way is the G3 better than G2 that I previous had or is that a downgrade? I honestly have no idea about this kind of stuff 

[STRMfrmXMN]

1 minute ago, TheKiwiColonel said:

By the way is the G3 better than G2 that I previous had or is that a downgrade? I honestly have no idea about this kind of stuff 

It's slightly better in every way except for noise. It's not better to a degree that matters at all though.

[Stefan Payne]

4 hours ago, TheKiwiColonel said:

Hi guys,

I had a 650W G2 gold, and then the replacement they sent was 850W G3 Gold.

Should I tell them the mistake or just keep it? lol 

Its entirely possible that that was the next best thing they had lying around.

 

RMA does that sometimes if they don't have other stuff...

[SkilledRebuilds]

It's fine, they usually give you a serial number, and paperwork on the RMA form (if any) to show its changed serial number for another RMA if that ones goes bad.

I got a 290x from a 3rd 290 RMA.

[WalPOW]

They are know for making you more than whole. 

If they just replace it, you would think they are an OK company, but you did have to deal with the RMA, so would you recommend them? Maybe or maybe not. 

They give you a free upgrade for your inconvenience & you will be loyal, singing their praises. 

I know I have. 

[andrewmp6]

They might not had any like yours in stock so they sent you a little upgrade for free.I'd keep it im sure they knew what they sent you.

[Sainta]

It's quiet common for manufacture to replace their product with the same or better product. In my case it's Corsair. They replaced my H60 with H80, but I have to wait for about a week and they just tell me they're out of stock and replaced it with a better one.

[pzspah]

As a rule of thumb (law in some places) you either get an item with the same performance/qualities or a better one. They likely did it on purpose.

[Stefan Payne]

53 minutes ago, pzspah said:

As a rule of thumb (law in some places) you either get an item with the same performance/qualities or a better one. They likely did it on purpose.

Naa, I wouldn't say that.

I'd rather say that they had no choice because the RMA Office had no stock of a 650W G2 or G3 and also not the 750W.

That's why they send out the 850W.

 

And depending on the company, it depends if they have acces to the normal inventory or if they have a seperate RMA inventory. Only EVGA people know that...

You do that for example with returned but good units. And there can be an instruction to first use those before accessing the normal inventory. Or it also might be possible that the RMA devision can't access the normal inventory that is also a possibility.

Either way, the RMA office wasn't able to send out a lower wattage one more similar to what he had so that's why he got an 850W.

[Princess Luna]

I wouldn't mind if G.Skill sends me better memory with my RMA lol... I still feel they will not send me any thing... never RMA before... add international shipping to the equation and it is really all could go wrong scenario

[Guest]

They likely did not have stock of the PSU you sent back. In that situation they send one better. One of my ultrawides died and LG send a brand new model in its place because they did not have stock on my monitor. Kind of sucked for me since the screen didn't match, but they didn't send something worse, lol.

[TVwazhere]

On 12/30/2017 at 2:29 PM, TheKiwiColonel said:

Hi guys,

 

I had a 650W G2 gold, and then the replacement they sent was 850W G3 Gold.

 

Should I tell them the mistake or just keep it? lol 

This is not the first time I've heard of EVGA giving people a "free upgrade" so to speak to a newer equivalent product, mos likely due to as others have stated product availability and just having it on hand. I would say it was most likely on purpose.