6800k OEM 6800k from ebay not new? Ripoff?

[Wiebev1]

Hello,

1 week ago i bought a 6800K on Ebay, marked as OEM and new.
So today i got it but it was clearly used and it has thermal paste marks.
Is this from factory testing or somthing or did the seller lie to me?
Here some photo's 

http://imgur.com/a/pStNc

Thanks for the help

 

Original photo on ebay.

And ebay link:  http://www.ebay.com/itm/252638790083?_trksid=p2060353.m1438.l2649&ssPageName=STRK%3AMEBIDX%3AIT

[aisle9]

Do you have the link to the original auction? What did the original auction pictures look like? Clearly, that is a used CPU, and if the auction specifically said new and unused, you have the right to go after the seller for either partial refund to bring the value of the CPU in line with a used one (whatever that may be) or a full refund because the item is not as described.

 

Whatever you do, don't install it into your PC until the matter is resolved.

[ARikozuM]

Probably testing. I would send him an e-mail just to be sure.

[Wiebev1]

8 minutes ago, aisle9 said:

Do you have the link to the original auction? What did the original auction pictures look like? Clearly, that is a used CPU, and if the auction specifically said new and unused, you have the right to go after the seller for either partial refund to bring the value of the CPU in line with a used one (whatever that may be) or a full refund because the item is not as described.

 

Whatever you do, don't install it into your PC until the matter is resolved.

 

This is the original photo on his post he sold 7 in total


http://www.ebay.com/itm/252638790083?_trksid=p2060353.m1438.l2649&ssPageName=STRK%3AMEBIDX%3AIT

This is the post all sold out 
I e-mailed him and ofc he know nothing.

Thanks for the response!  

[Ctown0812]

When dealing with eBay sellers, I always message the seller first with a polite and professional message.  If they can't (or won't) resolve the issue to my satisfaction, I contact eBay and go throught there procedure.  eBay has always found a resolution for me, whether its a partial or full refund.

[Wiebev1]

11 minutes ago, ARikozuM said:

Probably testing. I would send him an e-mail just to be sure.

Thanks for the response! 

I did and..... 
suprise suprise 
He doesn't know about anything.

[Ctown0812]

Just now, PotatoDay14 said:

Thanks for the response! 

I did and..... 
suprise suprise 
He doesn't know about anything.

The post clearly stated new and never opened.  sounds shady as fuck.  Definitely open a ticket with ebay.

[Wiebev1]

1 minute ago, Ctown0812 said:

When dealing with eBay sellers, I always message the seller first with a polite and professional message.  If they can't (or won't) resolve the issue to my satisfaction, I contact eBay and go throught there procedure.  eBay has always found a resolution for me, whether its a partial or full refund.

Ok thank you,
I will look into that!

Thanks

[aisle9]

From his auction:

 

"Brand new , OEM packing  , never opened. 100% Authentic"

 

I'd ask for a full refund with the seller providing a prepaid shipping label for the return. It sounds harsh and it is, but if you install that CPU in your computer and it's dead in a month, guess who's screwed out of $400? The seller clearly stated new, the CPU is obviously not new, get your money back and try again.

[Wiebev1]

1 minute ago, Ctown0812 said:

The post clearly stated new and never opened.  sounds shady as fuck.  Definitely open a ticket with ebay.

Ok i will do that, thanks for the help and your time!

Thank you!

I indeed dont want to lose $400!

[Ctown0812]

Just now, PotatoDay14 said:

Ok i will do that, thanks for the help and your time!

Thank you!

I indeed dont want to lose $400!

I forgot to mention that they didn't even ask for the item back when i got the refund.  I'm not sure if that was intended or an error of some sort, but you may end up with a free processor depending on the outcome

[Wiebev1]

Just now, Ctown0812 said:

I forgot to mention that they didn't even ask for the item back when i got the refund.  I'm not sure if that was intended or an error of some sort, but you may end up with a free processor depending on the outcome

That would be cool Hahaha  

Ill post here when i have some more news!

[Ctown0812]

Please do! i'm curious

[Wiebev1]

The seller replied with:

"After checking the photos again , the CPU serial number doesn't match . The CPU on photos is not our product. We cannot accept the return. "

My only chance is ebay now, lets hope they work with me!

 

On 12/2/2016 at 10:40 AM, Ctown0812 said:

Please do! i'm curious

Maybe you know what to do but, now he report me for this: 

" The buyer is abusing the Buyer Protection Policy by trying to get a refund on his broken or used product. The serial number doesn't match the one that we have on file with this shipment. We have shipped the brand new sealed processor that never was opened / used / or tested. " 

Will ebay still help me now?

[ARikozuM]

2 minutes ago, PotatoDay14 said:

Maybe you know what to do but, now he report me for this: 

" The buyer is abusing the Buyer Protection Policy by trying to get a refund on his broken or used product. The serial number doesn't match the one that we have on file with this shipment. We have shipped the brand new sealed processor that never was opened / used / or tested. " 

Will ebay still help me now?

Do you have your invoice? Does it include the Serial #?

[xc3ll]

Unpopular Opinion here:

Does it work? If it does, keep it. For me it wouldn't be a big deal, so I would go for a partial refund. Knowing that ebay sides with the buyer in most cases, your chances of getting a pretty good deal that way are pretty high.

[Wiebev1]

On 12/2/2016 at 1:20 PM, ARikozuM said:

Do you have your invoice? Does it include the Serial #?

There is no CPU serial in my invoice.

 

On 12/2/2016 at 1:21 PM, xc3ll said:

Unpopular Opinion here:

Does it work? If it does, keep it. For me it wouldn't be a big deal, so I would go for a partial refund. Knowing that ebay sides with the buyer in most cases, your chances of getting a pretty good deal that way are pretty high.

I will look into that if the other options dont work! 
Thanks!!

[79wjd]

Just now, xc3ll said:

Unpopular Opinion here:

Does it work? If it does, keep it. For me it wouldn't be a big deal, so I would go for a partial refund. Knowing that ebay sides with the buyer in most cases, your chances of getting a pretty good deal that way are pretty high.

I would consider keeping it, however, not after the seller acts like a douche and reports the buyer. At that point, I say fuck the seller. 

[Wiebev1]

1 minute ago, djdwosk97 said:

I would consider keeping it, however, not after the seller acts like a douche and reports the buyer. At that point, I say fuck the seller. 

Hahha thanks!

[ARikozuM]

Just now, djdwosk97 said:

I would consider keeping it, however, not after the seller acts like a douche and reports the buyer. At that point, I say fuck the seller. 

The least he could have said was "We test our CPU's to ensure that they POST".

[Ctown0812]

3 minutes ago, PotatoDay14 said:

Maybe you know what to do but, now he report me for this: 

" The buyer is abusing the Buyer Protection Policy by trying to get a refund on his broken or used product. The serial number doesn't match the one that we have on file with this shipment. We have shipped the brand new sealed processor that never was opened / used / or tested. " 

Will ebay still help me now?

Wow, what a scumbag.  did you contact ebay before he reported you?  do you have an invoice that came with the package?  Check your ebay profile under "purchases" and it should have an order number or item number.  see if they match.  Point being is there should be a way to match what you bought to what was actually shipped.  If they don't match, then they sent you the wrong product anyways so they're still in the wrong

[Wiebev1]

1 minute ago, ARikozuM said:

The least he could have said was "We test our CPU's to ensure that they POST".

Yeah indeed

[xc3ll]

8 minutes ago, PotatoDay14 said:

Maybe you know what to do but, now he report me for this: 

" The buyer is abusing the Buyer Protection Policy by trying to get a refund on his broken or used product. The serial number doesn't match the one that we have on file with this shipment. We have shipped the brand new sealed processor that never was opened / used / or tested. " 

Will ebay still help me now?

Yes. In most cases, they will side with the buyer.

But you have to make it easy for them:

1. If the seller states something like this, demand proof. If they deliver wrong information, point that out. Keep all your messages as short and as clear as possible. Always be polite and constructive.

2. Only accept messages via ebay. No email or other communication

 

If your case can't be resolved by the seller, ebay may look over all your messages. So you can improve your chances to almost 100%, if you help the ebay employee to find out what really happened quickly.

[Wiebev1]

4 minutes ago, Ctown0812 said:

Wow, what a scumbag.  did you contact ebay before he reported you?  do you have an invoice that came with the package?  Check your ebay profile under "purchases" and it should have an order number or item number.  see if they match.  Point being is there should be a way to match what you bought to what was actually shipped.  If they don't match, then they sent you the wrong product anyways so they're still in the wrong

Do you mean this number? 

[Ctown0812]

1 minute ago, PotatoDay14 said:

Do you mean this one?

its the number starting 252....that should be your item number.  Furthermore, how does he know the serial numbers don't match?