Tim Baxter President & COO of Samsung Electronics America Issued a Note 7 Apology Video

[Tech_Dreamer]

Dat ip-C4 rating doe

Cold Water on that burnt area

 

Samsung COO Tim Baxter President & COO of Samsung Electronics America issues video apology over Note7 battery issue through a personalized video to those who are affected & address those who still have the Note 7 in their possession to safely handle the device , the government and Samsung are both encouraging users to shut down and discontinue use of the phone and return it.

 

Quote

 

“It’s an effort, but not strong enough to make a difference, The damage is done. Their brand is now damaged. The only question is how deep will that damage go and how long will that damage last?

 

                                                                                                                                                                                                 - Kagan (Independent Analyst)

Check if you have received the phone from a bad batch over here >>

http://www.samsung.com/us/note7recall/

 

Sample image of a damaged note 7 that burned up the phone due to malfunctioned battery ,

 

 

 

Samsung had received 92 reports of batteries overheating in the US , including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

 

 

Quote

"Samsung has taken the initiative to make things right and I suspect most consumers will be pleased ,Samsung will likely suffer no ill will long term, But the exchange and refund process might be potentially costly to Samsung, he added, but "it puts a halt to the negative perception and helps them remain a reputable supplier of products in the consumer's eyes."

 

                                                                                                                                                                                - Jack Gold (J.Gold Associates)

 

 

The issue according to Samsung was resolved by replacing te current battery with a newer one which clears off this issue completely & has been verified by a 3rd party independent lithium ion battery expert

He also claimed that there had been close to a 130,000 note 7 exchanges that have already taken place (time of shooting the video) ,

 

 

 

Quote

Mr. Baxter addresses the issue, states that it has been resolved, and that new Galaxy Note 7 units are completely safe to use

 

Not sure if this resolves the FAA ban on all users that have a note 7 in their possession n the coming days, currently it's still banned fro in flight use & storage

 

 

Sources:

http://news.samsung.com/us/2016/09/15/samsung-replacement-note7-devices-as-part-of-voluntary-recall-president-tim-baxter-video-messaging/

http://techaeris.com/2016/09/16/samsung-coo-tim-baxter-issues-video-apology-note7/

http://www.droid-life.com/2016/09/16/president-coo-samsung-america-issues-formal-apology-video/

http://www.computerworld.com/article/3121109/smartphones/in-video-samsung-apologizes-over-note7-battery-defects.html

 

 

 

[SurvivorNVL]

I like you Samsung.  You may jihad my pocket from time to time, and ignore the masses when we say we want a 4000mAh battery that is removable, but I still like you.  


Seriously that battery, though.  

[2FA]

How many were sold if 130,000 have been exchanged so far?

[Jack Longman]

It is respectable that they owned up to the problem and accepted responsibility. Only slight problem i have is his language "to protect American consumers" I know he is from Samsung America but it would have been nice to do something 90% of american companies don't do and recognize that the rest of the world exists.

[Bensemus]

9 minutes ago, DeadEyePsycho said:

How many were sold if 130,000 have been exchanged so far?

I've seen the number 2.5 million talked about before.

 

Edit: https://www.cnet.com/news/samsungs-us-galaxy-note-7-owners-exchanged-13-percent-of-their-phones-recall/

2.5m made, 1m sold. All 2.5m are being recalled.

 

Woot 1k posts!

[2FA]

Just now, Bensemus said:

I've seen the number 2.5 million talked about before.

That seems awfully high. Congrats on the 1000 posts so far

[Bensemus]

2 minutes ago, DeadEyePsycho said:

That seems awfully high. Congrats on the 1000 posts so far

https://www.cnet.com/news/samsungs-us-galaxy-note-7-owners-exchanged-13-percent-of-their-phones-recall/

So 2.5 million is the number that was made while only ~1 million have been sold so far. However all 2.5 million are being recalled as they don't seem to know which batches were affected.

[VerticalDiscussions]

Nah, they need more explosions. I found out Michael Bay was pissed off at one of Samsung's presentations back in 2014. The problem has been solved.

 

http://www.droid-life.com/2014/01/06/michael-bay-had-a-rough-day-at-ces-with-samsung-says-i-just-embarrassed-myself/

[corsairian]

Just imagine if the batteries were still removable. Just send everyone a new battery with return postage paid for the old battery. Simple and you don't have to take apart hundreds of thousands of phones to do it. And possible wreck the "water proof" aspect of the phone by opening it, Although I don't know if that would be an issue.

[spartaman64]

At least they didn't try to pass it off as a feature

[Misanthrope]

I am having a blast will all of this drama.

[ShadowCaptain]

17 hours ago, Misanthrope said:

I am having a blast will all of this drama.

A blast? do you have a note 7?

[Tech_Dreamer]

4 hours ago, ShadowCaptain said:

A blast? do you have a note 7?

[Noctus]

Still getting mine when it's in stock.

[Magnetorheological]

At least they dealt with it pretty quickly. I've never liked Samsung phones, but I think the Note 7 is still a great piece of kit, albeit a bit expensive. So unfortunate that this had to happen to them.

 

Sidenote: If iPhone 7s start blowing up, Apple will just say you're holding it wrong.

[suicidalfranco]

1 hour ago, Magnetorheological said:

At least they dealt with it pretty quickly. I've never liked Samsung phones, but I think the Note 7 is still a great piece of kit, albeit a bit expensive. So unfortunate that this had to happen to them.

 

Sidenote: If iPhone 7s start blowing up, Apple will just say you're holding it wrong.

and give you a free fire extinguisher if you claim it in the next 30 days after release, afte that it's 99.99