MSI R9 390, constant driver crashing

[ArcaneNinja]

Try a different PSU if possible.

 

I do have a 600W non-modular hanging around.. can't remember for the life of me what the model/brand was. Will try that out if all else fails.

[don_svetlio]

I do have a 600W non-modular hanging around.. can't remember for the life of me what the model/brand was. Will try that out if all else fails.

As long as decent enough and can output the rated wattage it won't hurt to try.

[ybriK]

Well my only speculations now are:

1. PSU issue as others stated.

2. Graphics Card issue - faulty GPU/PCB.

3. Motherboard BIOS compatibility issue with newer graphics card?

 

https://www.asus.com/Motherboards/P8Z68V_PRO/HelpDesk_Download/

[ArcaneNinja]

I just ran DDU and installed the Beta drivers w/o the Cataclyst Manager, no luck. Tried running a System Rating check and it crashed a few seconds in. Weird graphical bugs I'm noticing too.. especially before I installed the drivers (cursor/window trails, random glitches in the UI, etc.). Now I have it installed, Aero is running but it doesn't feel smooth at all. I'm going to assume re-installing Catalyst isn't going to do much.

 

I'm going to try updating the BIOS and see how that plays out. Changing the PSU as last resort.

 

Still find it weird that I'm experiencing all these problems with the new card, but the old card runs perfectly. 

 

and lol - drivers just crashed whilst typing this. fun!

[SkilledRebuilds]

I just ran DDU and installed the Beta drivers w/o the Cataclyst Manager, no luck. Tried running a System Rating check and it crashed a few seconds in. Weird graphical bugs I'm noticing too.. especially before I installed the drivers (cursor/window trails, random glitches in the UI, etc.). Now I have it installed, Aero is running but it doesn't feel smooth at all. I'm going to assume re-installing Catalyst isn't going to do much.

 

I'm going to try updating the BIOS and see how that plays out. Changing the PSU as last resort.

 

Still find it weird that I'm experiencing all these problems with the new card, but the old card runs perfectly. 

 

and lol - drivers just crashed whilst typing this. fun!

Sadly there is now one option left...

 

RMA that fucker.

[ArcaneNinja]

Progress!!! I moved the GPU to the other slot, took out my sound card, cut down to one RAM stick and it's working absolutely fine

 

(1.0 in graphics on the System Rating test though.. weird ;P)

 

Could this be a faulty motherboard? I understand that having it in the second slot isn't the best idea.

 

The old card worked in the first slot, how come this card can't?

[afyeung]

Progress!!! I moved the GPU to the other slot, took out my sound card, cut down to one RAM stick and it's working absolutely fine

 

(1.0 in graphics on the System Rating test though.. weird ;P)

 

Could this be a faulty motherboard? I understand that having it in the second slot isn't the best idea.

 

The old card worked in the first slot, how come this card can't?

OP, a quick tip since you are an owner of a 390x/290x. The gpu is very particular about the core clock:mem clock ratio and this is what caused a lot of people's 290x's to crash. If your is oc'ed out of the box you have to play around with the settings to fine tune it. Also, sometimes you might have to force the voltage in afterburner to prevent crashes. Just letting you know because AMD probably did not fix this with the 390x.

[Kinda Bottlenecked]

OP, a quick tip since you are an owner of a 390x/290x. The gpu is very particular about the core clock:mem clock ratio and this is what caused a lot of people's 290x's to crash. If your is oc'ed out of the box you have to play around with the settings to fine tune it. Also, sometimes you might have to force the voltage in afterburner to prevent crashes. Just letting you know because AMD probably did not fix this with the 390x.

Oh did it? Never heard of it happening on the 390x.

[don_svetlio]

OP, a quick tip since you are an owner of a 390x/290x. The gpu is very particular about the core clock:mem clock ratio and this is what caused a lot of people's 290x's to crash. If your is oc'ed out of the box you have to play around with the settings to fine tune it. Also, sometimes you might have to force the voltage in afterburner to prevent crashes. Just letting you know because AMD probably did not fix this with the 390x.

No such issues with the 390 and 390X mate - I don't even remember this about the 290 or 290X - a friend owns a 290 factory OCed and has 0 stability issues.

[Nena Trinity]

Try to get "newest drivers" or reset CMOS?

[afyeung]

No such issues with the 390 and 390X mate - I don't even remember this about the 290 or 290X - a friend owns a 290 factory OCed and has 0 stability issues.

Pretty much the best source for 290x or even 390x stuff since they are almost the same http://www.overclock.net/t/1436497/official-amd-r9-290x-290-owners-club/21890#post_22208781 Each card is different but a lot of people were having black screening or crashing issues with the 290(x). Your personal experience may be different from someone else. Read the reviews of a 290x and you will see that quite a but of people were having these issues although they can be fixed rather easily

[don_svetlio]

Pretty much the best source for 290x or even 390x stuff since they are almost the same http://www.overclock.net/t/1436497/official-amd-r9-290x-290-owners-club/21890#post_22208781 Each card is different but a lot of people were having black screening or crashing issues with the 290(x). Your personal experience may be different from someone else. Read the reviews of a 290x and you will see that quite a but of people were having these issues although they can be fixed rather easily

XFX revisions 1, 2 and 3 had issues with VRM overheating, Asus had the same thing happen. MSI had overheating memory in revision 1 I believe. It was all heat-realted and lazy cooler copy pasta

[TheRandomness]

No such issues with the 390 and 390X mate - I don't even remember this about the 290 or 290X - a friend owns a 290 factory OCed and has 0 stability issues.

I own a 290 and when I had it overclocked to 1160/1350 core/mem it was unstable but when I bumped the mem up to 1400 it was stable so that backs up what afyeung said

[don_svetlio]

I own a 290 and when I had it overclocked to 1160/1350 core/mem it was unstable but when I bumped the mem up to 1400 it was stable so that backs up what afyeung said

silicon lottery.

[afyeung]

Guys, if you or your friend has an r9 290(x)/390(x) and is willing to play with settings a bit you should tell them about Sapphire Trixx which allows you to bump up the voltage to +200mv without tweaks/command lines. +200mv on any 290x/390x card basically guarantees somewhere in the neighborhood of 1200mhz on the core and 1500mhz on the mem which beats every Gtx 980 without overclocking, even R9 Fury performance in some games. Most people have reported it to be perfectly fine as long as you have adequate cooling(one of the better stock coolers like Sapphire or MSI and crank it up to 80%) or watercooling with something like the Kraken G10. The 290x is a great card but the low stock clocks really limit it even though this is made up for by the huge memory bus, ROPs, Processors, etc.

[ArcaneNinja]

Everything seems to be running fine, but the GPU is in the second slot so I'm worried I'm not utilising the card completely.

 

To be fair though, it was running games pretty damn well. I got a 3dmark score of around 9400 last night using the Fire Strike test. (ranging from 50-70fps in the tests, 20fps or so in the physics)

 

Could the top PCI-E slot be at fault here? I'm really not sure as the old card worked in it fine (maybe not as resource demanding as the new card?).

 

I've already replaced the new card, so there's a low chance of that being faulty.

[Mikjul]

Strange you are having such problems, my upgrade from my 6870 could not have been any smoother, but then again i went to a whole new platform too, but even on my 1156 socket it had no troubles with drivers.

 

I was using a Corsair TX 650w BTW for the 1156 rig, Corsair CX series PSU's are not meant for anything than basic machines.

[ArcaneNinja]

Does anybody know what the problem with the first slot could be?

 

Old card (6950) works in the first slot, new card (390) doesn't. Moved the 390 to the second slot, working perfectly fine.

 

Faulty motherboard or GPU (note that the GPU has been recently replaced) ?

 

Strange you are having such problems, my upgrade from my 6870 could not have been any smoother, but then again i went to a whole new platform too, but even on my 1156 socket it had no troubles with drivers.

 

I was using a Corsair TX 650w BTW for the 1156 rig, Corsair CX series PSU's are not meant for anything than basic machines.

 

Yeah, it's been a huge pain. The one time I upgrade my card I have a whole series of problems, hah ;P

 

I kinda wish I researched more into the PSU before buying it, rather misled by the reviews on Amazon there. I do have enough time to send it back, though!

[CapricaBuccaneers]

The CX850 isn't the worst PSU around, however isn't it like £90 (or very close to it) on Amazon UK?

I remember seeing it there not long ago and thinking how horribly overpriced it was. I recall it being the same price as the EVGA 750w G2 anyway, and since you don't need the extra 100w I'd send it back and get that.

Or go for the cheaper 750 B2 from EVGA.

[ybriK]

I highly doubt you're losing performance on a PCI-e 2.0 lane, it's not like GPUs transfer a shit ton amount of data like PCI-e storage devices.

[Curufinwe_wins]

Have you tried physically reseating the gpu in your mobo?

[MEC-777]

@ArcaneNinja - Try running the card back in the primary slot again and see what happens. If the issue returns, I'm guessing it could be faulty PCIe lanes on your motherboard. It may work fine with your old card because your old card may not use all the lanes as the 390 does. 

 

I'm running crossfire 290's on water so I've had quite a bit of experience with these hot beasts. They have their quirks and there are some tips/tricks to getting the most out of them, but when you can get their full potential, boy do they ever perform.  The biggest issue with them (I've found) is keeping them cool - hence the Kraken G10 and HG10 + 2x H55 AIOs.  

 

I see you're running Sandy Bridge, which is still a strong platform, even today. But if it does turnout to be an issue with your motherboard, at least that gives you an excuse to upgrade to skylake.

[Hieb]

HAHAHA AMD WHAT A JOKE THEY RUN SO HOT, CONSUME TOO MUCH POWER AND HAVE SHIT DRIVER OPTIMIZATION!

http://i.imgur.com/Ga1B8PM.png

 

No but seriously, I would not be surprised if it functioned normally under Windows 7 or 8.1. Make sure to use DDU "correctly" well my method.

1. Download 15.7 driver or latest driver

2. Safe mode

3. DDU

4. Reboot

5. Install 15.7 driver or latest driver

6. Reboot

7. Test

 

http://forums.videocardz.com/topic/1265-amd-catalyst-157-driver/

 

You can also manually uninstall the drivers and delete AMD (or Nvidia, if applicable) folders from Program Data and AppData, and then delete the AMD (or Nvidia) registry keys... I've had bad luck with DDU. Not sure if DDU or Nvidia is to blame, but twice when I've used it to remove the leftovers (even in safe mode) my system registry has been corrupted, preventing me from even using system restore etc. so I had to do a full reinstall of everything. Haven't had this issue when I manually removed the stuff.

 

Easy to follow guide here

http://www.overclock.net/t/1150443/how-to-remove-your-nvidia-gpu-drivers

 

Why was this guide created?

3rd Party software uninstallers have been known to cause software corruption by removing essential files such as chipset, audio drivers and system library’s including various .dll’s within system32. These 3rd party software uninstallers include the likes of DDU and CCleaner ext.

When such files are removed or corrupted, it causes system devices to operate improperly. Many users have had to reinstall their Operating System to regain stability and/or access to their computer without abnormal functionality.

Why should I use this guide?

If you suspect software issues with your GPU drivers, or you’re planning on upgrading/downgrading GPU or driver version, you’ll benefit from this guide. I advise any new comer to read as many comments on this thread as possible to determine if this guide is suitable for your needs. The posts/comments will show that 90% of the users benefited from this guide, as it fixed short and long term issues ranging from software errors, reduced fps, alternate GPU brand conflict, SLI problems, game crashes and much more. As for the 10% of users, at least 8% out of the 10% did not actually use the guide, and decided to use software to clear up the remaining files left by the Nvidia Driver Uninstaller.

Who's compatible to use this guide?

Guide is recommended for Windows XP/Vista/7/8/8.1. (Note: Users might not see NVIDIA files in some of the specified locations. This is normal. Just move along to the next step below.

Remove Drivers:

1. Access Add/Remove Programs via the Windows Control Panel

2. Remove Any Nvidia Associated Software

3. Reboot after the uninstall process has completed

Remove left over files/folders:

1. Access Folder Options from Windows Control Panel

2. Click the view tab and select “Show hidden files/ folders and drives (Apply Settings)

3. Access Drive “C” (Or wherever your OS is installed)

4. Delete the folder named “NVIDIA”

5. Go to “Program Files” and delete all NVIDIA associated folders

6. Go to “Program Files (x86)” and delete all NVIDIA associated folders

7. Go to “ProgramData” and delete all NVIDIA associated folders

8. Go to “Users\YourUserName\AppData\Local” and delete all NVIDIA associated folders

9. Go to “Users\YourUserName\AppData\Roaming” and delete all NVIDIA associated folders

Remove left over registry entries:

1. Access ‘Regedit’ (This can be found in Administrative Tools or by Windows Search)

Please Note: We will be using the left side panel within ‘regedit’ during this tutorial

2. Click “HKEY_CURRENT_USER” and extend the folder

3. Click “Software” and extend the folder

4. Delete NVIDIA associated folders

5. Click “HKEY_LOCAL_MACHINE” and extend the folder

6. Click “SOFTWARE” and extend the folder

7. Delete NVIDIA associated folders

8. Click “Wow6432Node” and extend the folder

9. Delete NVIDIA associated folders

10. Click “HKEY_USERS” and extend the folder

11. Click “.DEFAULT” and extend the folder

12. Click “Software” and extend the folder

13. Delete NVIDIA associated folders

14. Click “S-1-5-18” and extend the folder

15. Click “Software” and extend the folder

16. Delete NVIDIA associated folders

17. Feel free to check the remaining “S-1-5” / “Software” folders for NVIDIA folders (and remove them)

18. Close ‘regedit’ and empty your recycle bin, followed by a reboot

Due to some changes in the Nvidia drivers, if you still have issues installing a new driver package, try doing so in safe mode. After the installation, reboot into regular Windows.

[MEC-777]

You can also manually uninstall the drivers and delete AMD (or Nvidia, if applicable) folders from Program Data and AppData, and then delete the AMD (or Nvidia) registry keys... I've had bad luck with DDU. Not sure if DDU or Nvidia is to blame, but twice when I've used it to remove the leftovers (even in safe mode) my system registry has been corrupted, preventing me from even using system restore etc. so I had to do a full reinstall of everything. Haven't had this issue when I manually removed the stuff.

 

Easy to follow guide here

http://www.overclock.net/t/1150443/how-to-remove-your-nvidia-gpu-drivers

 

Why was this guide created?

3rd Party software uninstallers have been known to cause software corruption by removing essential files such as chipset, audio drivers and system library’s including various .dll’s within system32. These 3rd party software uninstallers include the likes of DDU and CCleaner ext.

When such files are removed or corrupted, it causes system devices to operate improperly. Many users have had to reinstall their Operating System to regain stability and/or access to their computer without abnormal functionality.

Why should I use this guide?

If you suspect software issues with your GPU drivers, or you’re planning on upgrading/downgrading GPU or driver version, you’ll benefit from this guide. I advise any new comer to read as many comments on this thread as possible to determine if this guide is suitable for your needs. The posts/comments will show that 90% of the users benefited from this guide, as it fixed short and long term issues ranging from software errors, reduced fps, alternate GPU brand conflict, SLI problems, game crashes and much more. As for the 10% of users, at least 8% out of the 10% did not actually use the guide, and decided to use software to clear up the remaining files left by the Nvidia Driver Uninstaller.

Who's compatible to use this guide?

Guide is recommended for Windows XP/Vista/7/8/8.1. (Note: Users might not see NVIDIA files in some of the specified locations. This is normal. Just move along to the next step below.

Remove Drivers:

1. Access Add/Remove Programs via the Windows Control Panel

2. Remove Any Nvidia Associated Software

3. Reboot after the uninstall process has completed

Remove left over files/folders:

1. Access Folder Options from Windows Control Panel

2. Click the view tab and select “Show hidden files/ folders and drives (Apply Settings)

3. Access Drive “C” (Or wherever your OS is installed)

4. Delete the folder named “NVIDIA”

5. Go to “Program Files” and delete all NVIDIA associated folders

6. Go to “Program Files (x86)” and delete all NVIDIA associated folders

7. Go to “ProgramData” and delete all NVIDIA associated folders

8. Go to “Users\YourUserName\AppData\Local” and delete all NVIDIA associated folders

9. Go to “Users\YourUserName\AppData\Roaming” and delete all NVIDIA associated folders

Remove left over registry entries:

1. Access ‘Regedit’ (This can be found in Administrative Tools or by Windows Search)

Please Note: We will be using the left side panel within ‘regedit’ during this tutorial

2. Click “HKEY_CURRENT_USER” and extend the folder

3. Click “Software” and extend the folder

4. Delete NVIDIA associated folders

5. Click “HKEY_LOCAL_MACHINE” and extend the folder

6. Click “SOFTWARE” and extend the folder

7. Delete NVIDIA associated folders

8. Click “Wow6432Node” and extend the folder

9. Delete NVIDIA associated folders

10. Click “HKEY_USERS” and extend the folder

11. Click “.DEFAULT” and extend the folder

12. Click “Software” and extend the folder

13. Delete NVIDIA associated folders

14. Click “S-1-5-18” and extend the folder

15. Click “Software” and extend the folder

16. Delete NVIDIA associated folders

17. Feel free to check the remaining “S-1-5” / “Software” folders for NVIDIA folders (and remove them)

18. Close ‘regedit’ and empty your recycle bin, followed by a reboot

Due to some changes in the Nvidia drivers, if you still have issues installing a new driver package, try doing so in safe mode. After the installation, reboot into regular Windows.

 

Yeah, I've had issues with AMD drivers/software not uninstalling properly and upon restarting, the screen shows nothing but pixelated spew. Then, to get around this, I have to shut it down, plug the monitor into the Intel graphics, yank the card out and restart. Once I got back in to windows I was able to finish properly uninstalling the drivers. I then ran DDU in safe mode, then shut down and restarted with the card back in, installed the new drivers and Bob's your uncle.  

 

When you uninstall the AMD drivers, it does give you the option to "remove all AMD software" and "current" or "all versions", however, like I mentioned, this doesn't always work as it should. DDU should still be run to ensure it's all completely removed, just to be safe.

[Zi6iX]

you might want to try a different PSU. CX are known to be . . . subpar to say the least

i have a cx600 running a 390 oc at the moment zero problems