CC cancelled an order of mine without my consent: fuming at their handling of GPU pre-orders

[stratuh]

I ordered a Gigabyte Waterforce 3080 AIO on Dec 29th, and this morning, 122 days later, they cancelled the order without my consent. I already paid them: they have my money, I went in store. I had to drive to CC to figure out what was wrong and while I got my refund, they would not allow me to pre-order another.

 

When I asked them what's up, they said they "don't want people to wait so [they're] cancelling orders". I said I didn't mind waiting: it's been four months at this point, surely I'm at least halfway up the list and he shrugged. He then mentioned he has a 3080 on order himself and he knows the wait sucks, so when I asked if his was cancelled, he said of course not, he wouldn't allow his store to cancel an employee order. So why assume I'm sick of waiting and cancel my order without my consent?

 

I just don't get how a company operates this way. They've held my money ransom for four months and I have nothing to show for it. I know the circumstances sucks for everyone, including vendors, but how about some accountability? Why are they selling prebuilts with 3000 series cards when I can't just get a GPU? The price even increased while I was waiting, and they promised they'd honor the original price. Now it's like $250 more expensive, plus I'd be at the bottom of a waitlist if I decide to re-preorder.

 

I've used CC exclusively for all my PC related stuff, even some ancillary stuff like chairs and other electronics, for maybe 8-9 years. And not so much as a courtesy call "hey do you still want this?" or anything, just straight up cancelled with no warning. I would not have minded waiting: if it took another four months, I was game: I had my place in line set in stone, and now I have nothing to show for it.

 

Just to show I'm not a anti-CC shill, here's my purchase (right) and refund (left) receipts:

 

 

And what I ended up waking up to this morning:

 

 

I hoped to replace a dying 2080 I have hence the order. CC told me on day 1, expect a 4-6 week wait, which I could manage. I'm still managing but at the cost of not being able to really play anything due to artifacting and coil whine on my GPU. That's why it was important I kept my spot, when now I have to contend with scalpers or even an older GPU. I just really wish they didn't cancel on me, or at least they could have given me some options.

 

Sorry for the rant, it's just so incredibly frustrating dealing with this company.

[Kisai]

A few days ago I noticed Canada Computers had a 1-2 year long backorder time for many of the 3080's, so this might be them trying to save face that they aren't getting any.

[stratuh]

1 minute ago, Kisai said:

A few days ago I noticed Canada Computers had a 1-2 year long backorder time for many of the 3080's, so this might be them trying to save face that they aren't getting any.

Quite possible. I thought about this in December, with 3000 series cards being hard to find and figured since I got a Waterforce GPU, surely less popular than any other standard card, I'd be safe. But nope.

[wONKEyeYEs]

23 minutes ago, stratuh said:

I've used CC exclusively for all my PC related stuff, even some ancillary stuff like chairs and other electronics, for maybe 8-9 years. And not so much as a courtesy call "hey do you still want this?" or anything, just straight up cancelled with no warning.

I had enough of CC's bad attitude and moved to Memory Express in Dec.

I was on back order for a two fan 3060ti.

Got a call last week saying they hadn't seen a two fan 3060ti come through but they had a two fan 3070 if I wanted it.

Of course I said yes.

Memory Express went the extra mile while CC cancels your order and sells your card in a pre built.

[TetraSky]

1 hour ago, stratuh said:

so when I asked if his was cancelled, he said of course not, he wouldn't allow his store to cancel an employee order.

So they cancel customer orders without asking, but they keep their own orders, pushing themselves up the list in the process. NICE.

[tikker]

If my local stores are anything to go by, companies that have waiting lists spanning months should just stop taking preorders completely. I'm sure they have a long enough line by now to realise that given the amount of stock coming in they can't fullfill them within reasonable time or at all.

[stratuh]

1 hour ago, TimsTips said:

Pretty sad your 2080 didn’t last longer. 

It's strange: when Control came out, the first time I played it, the GPU started to develop a very loud coil whine and it got worse the more I played. I ended up stopping playing the game, and then I noticed a lot of artifacting in game (any game) as well as weird graphical issues in Windows outside of game.

 

Incidentally, a while back when I had a 460, a similar issue happened when I played Max Payne 3 for the first time. My 460 developed a coil whine when playing and ended up dying completely shortly thereafter. My friends and I joke that Remedy games kill GPUs because it's twice now issues have arised after playing their games.

 

I haven't really played anything since January or so because I don't want to push my GPU too much that it outright fails, knowing a lateral replacement is costly and an upgrade is impossible. I was really banking on this 3080.

[RoseLuck462]

Lmao that sucks!

[Amias]

LMAO ... the privilege of OP.

 

"How dare a company refund my money when they can't deliver my order" 

 

They owe you your pre-order money or a card. They can't deliver a card. They gave your money back. You're getting nothing more from this exchange.

 

 

[WillOfTheLand]

On 4/30/2021 at 9:56 PM, stratuh said:

I ordered a Gigabyte Waterforce 3080 AIO on Dec 29th, and this morning, 122 days later, they cancelled the order without my consent. I already paid them: they have my money, I went in store. I had to drive to CC to figure out what was wrong and while I got my refund, they would not allow me to pre-order another.

 

When I asked them what's up, they said they "don't want people to wait so [they're] cancelling orders". I said I didn't mind waiting: it's been four months at this point, surely I'm at least halfway up the list and he shrugged. He then mentioned he has a 3080 on order himself and he knows the wait sucks, so when I asked if his was cancelled, he said of course not, he wouldn't allow his store to cancel an employee order. So why assume I'm sick of waiting and cancel my order without my consent?

 

I just don't get how a company operates this way. They've held my money ransom for four months and I have nothing to show for it. I know the circumstances sucks for everyone, including vendors, but how about some accountability? Why are they selling prebuilts with 3000 series cards when I can't just get a GPU? The price even increased while I was waiting, and they promised they'd honor the original price. Now it's like $250 more expensive, plus I'd be at the bottom of a waitlist if I decide to re-preorder.

 

I've used CC exclusively for all my PC related stuff, even some ancillary stuff like chairs and other electronics, for maybe 8-9 years. And not so much as a courtesy call "hey do you still want this?" or anything, just straight up cancelled with no warning. I would not have minded waiting: if it took another four months, I was game: I had my place in line set in stone, and now I have nothing to show for it.

 

Just to show I'm not a anti-CC shill, here's my purchase (right) and refund (left) receipts:

 

 

And what I ended up waking up to this morning:

 

 

I hoped to replace a dying 2080 I have hence the order. CC told me on day 1, expect a 4-6 week wait, which I could manage. I'm still managing but at the cost of not being able to really play anything due to artifacting and coil whine on my GPU. That's why it was important I kept my spot, when now I have to contend with scalpers or even an older GPU. I just really wish they didn't cancel on me, or at least they could have given me some options.

 

Sorry for the rant, it's just so incredibly frustrating dealing with this company.

There was a post a week or 2 back from a whistle blower employee from CC about how they were taking GPU's people had already pre ordered/back ordered and putting them into prebuilts to try and make more money by forcing people to buy prebuilts for the GPU's, they're likely just canceling those pre orders/back orders now to prevent another headache like that. The lawyers probably said something about holding peoples money and never delivering a product. 

[paddy-stone]

Sorry OP, you've basically found out that almost all companies are only in it for themselves, it's the nature of a company.

 

This is why I don't pre-order almost anything... found out years ago it's not worth the bother 80% of the time. I used to pre-order games, and then a few times I still got mine AFTER others who just went in to the store on release day. So that's when I decided to just do the same and not have my money tied up in pointless pre-orders anymore.

[MinerFortyNine]

Still have an order in with ShopBLT from January, plus still have my Office Depot backorders (really expected those to get cancelled).

 

All in all, the effort I put into acquiring cards has been successful and it shows. I remembered seeing a lot of cards inside Canada over these last few months, they never would ship outside the country. I am surprised you have not been able to acquire one? I have got to the point I have stopped looking because I have so much invested in them already.