Newegg POSSIBLY shipping open-box items as new

[Sauron]

I stumbled across this video from Carey Holzman and I figured it was worth bringing to the forum's attention, since I'm sure a lot of us rely on Newegg for our hardware addiction.

 

https://www.youtube.com/watch?v=sW_ypPNpU8A //video has been removed since I posted

 

Accoriding to Holzman he just received an open-box product that was ordered as new from Newegg for the 6th time. Now, of course he orders a LOT of parts from Newegg and therefore he's much more likely to stumble into this sort of thing, but if it's true (I see no reason not to believe him, but we can never be sure) it's still very unprofessional by Newegg, especially towards their customers in the pc building industry like Holzman. Still, I have no experience with Newegg at all (they're not in my country) so I have no idea what the situation actually looks like.

 

Make of it what you will, I just wanted to get this out there.

 

-UPDATE-

 

The original video has been removed and replaced by this:

 

[jos]

NCIX does not do that... They organises special sale for those///

[Lolzious]

NCIX does not do that... They organises sale

Uh... lol wut?

[Sidiox]

Over quite a few companies just have a special deals section with the already opened stuff like demo products and stuff that got sent back or stuff with damaged packaging. You can always get a good deal and the stuff wil always work. A lot of the stuff wil even go for near retail prices when in auction. 

[Nineshadow]

Happens all the time here.

[ZetZet]

full atx case 

i7 

430w psu and no gpu  :blink:

[deviant88]

I think im getting ripped of in my country on some of my purchases, many of them seem new, smell new but they just dont come in sealed boxes, i wouldnt be surprised if newegg would do that at all.

[ZetZet]

I think im getting ripped of in my country on some of my purchases, many of them seem new, smell new but they just dont come in sealed boxes, i wouldnt be surprised if newegg would do that at all.

Some vendors in my country open the boxes to check if the product works before sending it. (to save on possible returns, I'm not mad)

They don't do that of course if packaging is impossible to return to good looking state, like that heat shrink on psu, they won't remove that.

[Sunako]

In the state of Ca a returned item that is complete and working order all parts there can be resold as new. If it were a socketed item that has contacts it is different.

[slightlyjaded]

It depends on how they define it. Have you ever checked out Ebay's conditions definitions? Acording to Ebay this is

"

New: Never used

A new, unused item with absolutely no signs of wear. The item may be missing the original packaging, or in the original packaging but not sealed. The item may be a factory second or a new, unused item with defects. See the seller's listing for full details and description of any imperfections."

 

Not saying I agree with selling a product as new if this isn't defined though.

[Sauron]

Over quite a few companies just have a special deals section with the already opened stuff like demo products and stuff that got sent back or stuff with damaged packaging. You can always get a good deal and the stuff wil always work. A lot of the stuff wil even go for near retail prices when in auction. 

 

sure, but the problem here is that it was advertised and priced the same as the new one.

[monaka25]

I bought all of the parts of my PC from newegg I hope people start bashing newegg so this doesn't happen again! ATLEAST SOMEONE WITH HAS 100K SUBS BROUGHT IT TO  THE PUBLICS ATTENTION!

[Sidiox]

sure, but the problem here is that it was advertised and priced the same as the new one.

yeah exactly, that is why how the companies here do it much better. Pretending that it is a new product is just evil ofc

[Sauron]

full atx case 

i7 

430w psu and no gpu  :blink:

 

Doesn't have to be a gaming pc does it?

[ZetZet]

Doesn't have to be a gaming pc does it?

yes, but why would you go for that huge case if you don't even have gpu, not even 3.5 hdd  :mellow:

[deviant88]

Some vendors in my country open the boxes to check if the product works before sending it. (to save on possible returns, I'm not mad)

They don't do that of course if packaging is impossible to return to good looking state, like that heat shrink on psu, they won't remove that.

Yeah, but the website im buying from usually its a respected one and they have a special service for testing electronics which i have to pay for, yet sometimes boxes just arent sealed, happened with my Gtx 670, which also turned out to have no OC potential at all which pissed me off(almost everyone on forums got 100-200mhz extra), wondered if someone selected those out for some reason.

Same with my monitor unsealed, had a dead pixel in the middle, my mechanical keyboard unsealed started to act weird not functioning sometimes just goes dead, if i send them back they reject them since they "work" so i feel im getting scammed really bad over here, altough all products seemed brand new unused, without the sealed box i dont trust them anymore.

[Deletive]

NCIX does not do that... They organises special sale for those///

 

In the state of Ca a returned item that is complete and working order all parts there can be resold as new. If it were a socketed item that has contacts it is different.

I think NCIX does this right with Ncix Outlet.

"New other (see details): A new, unused item with absolutely no signs of wear. The item may be missing the original packaging, or in the original packaging but not sealed. The item may be a factory second or a new, unused item with defects. See the seller’s listing for full details and description of any imperfections." 

then gives a semi detailed discription if nothing or anything is wrong, whats included or whats not and even if the product shows details of being handled before. 

I don't know about other states but atleast something as simple as this for that single product is a big big difference.

[Sunako]

New egg is based out of Ca is why I mentioned it

[Sauron]

yes, but why would you go for that huge case if you don't even have gpu, not even 3.5 hdd  :mellow:

 

Price and reliability I suppose. If the customer doesn't care about size, or is thinking of adding stuff in the future, it's a good case for the money. Smaller cases are not particularly cheap unfortunately.

[ZetZet]

Price and reliability I suppose. If the customer doesn't care about size, or is thinking of adding stuff in the future, it's a good case for the money. Smaller cases are not particularly cheap unfortunately.

motherboards are cheaper 

[Sauron]

motherboards are cheaper 

 

Buit usually you do loose some features, or spare around 10 bucks. It all depends on what the exact pricing of the stuff was (bare in mind as a builder he has to put his warranty on this thing, so he's willing to spend a little bit more for the sake of having less headaches in the future).

[Steve N. Mavronis]

This worries me if true or common practice for them. I never had any problem in the past on little things. I plan on ordering $1700 worth of parts from Newegg soon for my build, everything except the i7-4790K which I can get for only $280 at Micro Center plus tax. Are NCIX prices/shipping generally on par with Newegg?

[multifrag]

I always buy from Ebay. Not only that you get better customer support, but you can rate the seller.

[TheMidnightNarwhal]

Some vendors in my country open the boxes to check if the product works before sending it. (to save on possible returns, I'm not mad)

They don't do that of course if packaging is impossible to return to good looking state, like that heat shrink on psu, they won't remove that.

Yeah like MOBO pins. When I bought my parts in person at Canada Computers the MOBO boxes are not sealed and they check with you if any pins are broke or not before selling. Maybe they do that to for online.

[TheMidnightNarwhal]

I always buy from Ebay. Not only that you get better customer support,

but you can rate the seller.

You buy from people, I wouldn't super trust that. And how do people get new stuff to sell.