ebay seller is scamming me

[Quality Cellular]

12 hours ago, CoffeeandBagels said:

@Quality Cellular

 

In the market for a new S5 battery. Post link to ebay page and I'll get if from you if I decide to pull the trigger.

Am I allowed to post links on this forum? I don't want to come across like I am using this thread as a marketing opportunity.

 

I'll just give you a few hints and you can easily find me. If you look at the video I posted on page 3 of this thread, you will see my website url at the top of the video. On Ebay, my user id is quality.cellular (Notice the period between the 2 words). You can search for member and easily find me.

[Quality Cellular]

On 13/10/2016 at 7:34 AM, HKZeroFive said:

I'm sure you've heard this many times before but you've just earned my utmost respect. This sort of professionalism, dedication and hard work is something we rarely see now.

 

A 99.6% rating is no small feat for a business that I assume you operate alone. Sad to see a few bad apples be such a nuisance.

 

If I was in your position, I'd be blasting OP's arse. Would not be a pretty sight

Thanks! Yes, 99.6% is hard to achieve. Especially with cellphone parts. Most of the parts that I sell and ship out work great. But I do occasionally ship out a part that is defective. The only way to avoid this is to not sell parts. When a customer unfortunately receives a defective part from me, I just hope the customer sends me a message to let me know about it so that I can help. I don't even think about my feedback. I am genuinely interested in helping the customer and making sure that I turn their Negative experience into a positive one. If I do that, the feedback takes care of itself. I don't even ask the customer to return the defective part. Unless it is a higher price item like a cellphone LCD display. If the customer prefers a refund, I'll usually have them return it for a refund. But if a customer would rather have another one shipped out, I ship them another part and do not request the defective part back. If I want the part returned, I'll include a postage stamp and return mailing label. I'll even include a free screen protector or even a charge cable for the inconvenience of receiving a defective part.

[piemadd]

On 10/10/2016 at 1:34 AM, Canada EH said:

I ordered a black digitizer and realized my 4S is white. The seller is from a different Alberta city.

I had just bought a iphone 5 and its black, it was in front of my when I made the 4S digitizer purchase.

I realized this moments after I purchased it.

I sent the seller an email right away to cancel order.

I look on my ebay summary now and its been sent.

What a scam that is!

 

My case for the 4S is white, so its not a matter of changing the back plate.

Maybe I can paint the case black in some paint wont come off and stain anything.

 

I got to be more careful buying shit on ebay.

The other seller I bought from is a local guy, and I thought I could do a free pickup which I did last week. But I did not see no option for that tonight.

 

This don't make sense. You can demand a refund right away. Be careful while selling, cuz u could be screwed.

[Quality Cellular]

12 hours ago, manikyath said:

@Quality Cellular

I'm adding one to the pile here, but from a different angle:

My family has a successful buisiness that's soon to be celebrating 80 years, and i'm a huge proponent of local shops and buisinesses which are still able to deliver that one thing big stores and webshops lack: the ability to help guide the customer to make the right product choices, even if the customer is clueless about the product, before a single dollar is spent.

 

I just wanna mention this:

the buisiness world needs more people like you. Know your product, understand your customer, and be willing to help someone.

 

The retailer i use (exclusively) for computer parts is not the cheapest, is not the easiest to reach, but i know no matter the time of day (within opening hours) i can call them and ask them for advice about things no amount of education can teach you, and expect an answer that is legitimately helpful instead of the 'that is not something we support' that has gotten overly common in the world of retail.

We need buisinesses like you that teach the big stores that service is worth money. A cheap tv sells until it's gone, a satisfied customer returns for a lifetime.

Congratulations on your long running successful business! That is very impressive!

 

I live in a smaller town of 6000 people. I will support the local shops over the big box stores even if I pay a few more dollars. If these small shops do not get the support of the local community, they are out of business. Often, you get much better service and the employees at the small shops are knowledgeable about the products they sell.

[Rune]

This thread is golden.

@Quality Cellular you are great. Stick around

[Quality Cellular]

9 minutes ago, Rune said:

This thread is golden.

@Quality Cellular you are great. Stick around

I will. I like you guys.

 

Update:

 

I just fully refunded the OP's purchase through Paypal. Never received a reply to my messages about whether or not he still wants me to send him the screen. The OP has disappeared from this thread. I'm not going to get my selling fees back by refunding through Paypal. Oh well. I'm sure I'm not going to lose any sleep over my lost $2.

 

I left the OP a note through Paypal. If he will even see it. Only allowed 255 characters. Here is the message I left with the refund:

 

Quote

I sent you 2 messages. Check the Ebay message center. I got your order back from the Post Office after seeing the thread you started calling me a scammer. I asked you to open a return request so I could refund your money. Read my replies in your thread.

Isn't this what scammers do? Fully refunding a customers purchase?

 

I'll likely add the OP to my blocked buyers list to prevent him from accidentally ordering from me again.

 

The OP did mention that he paid a premium price to purchase from me because I am in the same province. Many sellers are selling these screens for around $18 including shipping. I sell mine for $24.95. What the OP doesn't understand is that there are different qualities. Most sellers buy the cheap quality junk that has high defect rates. Those sellers are hoping that the parts last long enough so that you can't do anything about it when the part does crap out. I purchase a higher quality, but my price is higher. All the OP sees is that my price is higher than that of other sellers. You do get what you pay for. The quality of screen that I sell is a medium grade quality. I would like to sell the high grade screens, but then my price would be double what it is and nobody would buy from me because most sellers get the low quality junk. Not much point in that.

[Bradl79]

yeah its not a scam, he had the right to send u the product, now if u do receive it u can try to see if they will accept a return, but u not paying attention or knowing ur equipment does not make them the scammer it just means u made a mistake, u may want to use amazon next time

[NTDaws]

On 10/9/2016 at 11:39 PM, ARikozuM said:

You have to be careful with these things. Don't be like my wife.

heh

[NTDaws]

On 10/9/2016 at 11:34 PM, Canada EH said:

I ordered a black digitizer and realized my 4S is white. The seller is from a different Alberta city.

I had just bought a iphone 5 and its black, it was in front of my when I made the 4S digitizer purchase.

I realized this moments after I purchased it.

I sent the seller an email right away to cancel order.

I look on my ebay summary now and its been sent.

What a scam that is!

 

My case for the 4S is white, so its not a matter of changing the back plate.

Maybe I can paint the case black in some paint wont come off and stain anything.

 

I got to be more careful buying shit on ebay.

The other seller I bought from is a local guy, and I thought I could do a free pickup which I did last week. But I did not see no option for that tonight.

 

Calgary or Edmonton

[paradonym]

On 10.10.2016 at 7:38 AM, Canada EH said:

Yes, because I cancelled it a minute after I bought it. Sent him an email. I guess he dont read no emails.

The guys a slickster.

warehouse systems are that effective... If you order, there's no way back other than don't accepting the package which is shipped to you, or sending back the item delivered to you.

[WkdPaul]

@Quality Cellular

 

I have removed links to eBay and your business, I understand the situation here but unfortunately we don't allow for "advertising";

 

Quote

No advertising of any non LTT/LMG material

• eBay/trading sites
• Referral links
• Personal websites or businesses

 

BTW, sorry you had problems with one of our member!

[Quality Cellular]

3 hours ago, wkdpaul said:

@Quality Cellular

 

I have removed links to eBay and your business, I understand the situation here but unfortunately we don't allow for "advertising";

 

 

BTW, sorry you had problems with one of our member!

Not a problem. I didn't join this forum for advertising purposes. Nothing that you can do about the actions of any of your members. But if it wasn't for the actions of the OP, I wouldn't have found this forum. Maybe eventually I would have. So, it was actually worth the hassle. Thanks! 

[Quality Cellular]

17 hours ago, Dawson Wehage said:

Calgary or Edmonton

The OP is from Calgary

 

I am from Wainwright, a 6 hour drive from Calgary. So, not exactly local.

[WkdPaul]

1 hour ago, Quality Cellular said:

Not a problem. I didn't join this forum for advertising purposes. Nothing that you can do about the actions of any of your members. But if it wasn't for the actions of the OP, I wouldn't have found this forum. Maybe eventually I would have. So, it was actually worth the hassle. Thanks! 

Happy to see you might like the place enough to stay!

[ThinkWithPortals]

Wow, OP really has just vanished, hasn't he? What a coward, getting called out and then refusing to show face again.

@Quality Cellular we need more people like you, please stay

[Quality Cellular]

3 hours ago, ThinkWithPortals said:

Wow, OP really has just vanished, hasn't he? What a coward, getting called out and then refusing to show face again.

@Quality Cellular we need more people like you, please stay

Maybe the OP didn't like being told that he was in the wrong and you guys not agreeing with him. He was hoping for some sympathy. He is probably still pouting in a corner somewhere.

[HKZeroFive]

On 10/14/2016 at 1:45 PM, Quality Cellular said:

Thanks! Yes, 99.6% is hard to achieve. Especially with cellphone parts. Most of the parts that I sell and ship out work great. But I do occasionally ship out a part that is defective. The only way to avoid this is to not sell parts. When a customer unfortunately receives a defective part from me, I just hope the customer sends me a message to let me know about it so that I can help. I don't even think about my feedback. I am genuinely interested in helping the customer and making sure that I turn their Negative experience into a positive one. If I do that, the feedback takes care of itself. I don't even ask the customer to return the defective part. Unless it is a higher price item like a cellphone LCD display. If the customer prefers a refund, I'll usually have them return it for a refund. But if a customer would rather have another one shipped out, I ship them another part and do not request the defective part back. If I want the part returned, I'll include a postage stamp and return mailing label. I'll even include a free screen protector or even a charge cable for the inconvenience of receiving a defective part.

Nice, guys like you are the true unspoken heroes

 

I stalked your page for a bit and I must say, the neutral and negative reviews gave me a bit of a chuckle... 'blacked out lettering on the battery' seems to warrant a non-positive review.

 

I'm interested to know how many people go for the fake components... does that hurt your business considerably?

[BuckGup]

On 10/10/2016 at 0:38 AM, Canada EH said:

Yes, because I cancelled it a minute after I bought it. Sent him an email. I guess he dont read no emails.

The guys a slickster.

If you read the terms of service as soon as you buy it the seller has the option to cancel if they want

[Quality Cellular]

5 hours ago, HKZeroFive said:

Nice, guys like you are the true unspoken heroes

 

I stalked your page for a bit and I must say, the neutral and negative reviews gave me a bit of a chuckle... 'blacked out lettering on the battery' seems to warrant a non-positive review.

 

I'm interested to know how many people go for the fake components... does that hurt your business considerably?

Yes, it does hurt my business. Most people buy from the sellers with the lower price. The price of an Original product can never compete with the price of a fake. Everybody advertises them as Original whether it actually is or not. As a buyer, you can't even go by the price. If a price seems too low to be Original, then it probably is counterfeit. So, you buy from a Seller with a higher price because you have that "You get what you pay for" mindset. There are Sellers that price their fakes higher to take advantage of the buyers that go for the higher priced items thinking that it must be Original because of the selling price. That Seller just made more money off of you for the fake product. But, that Seller will usually have more bad feedback compared to the Sellers selling the fakes for a lower price. The more money you pay for a product, the more pissed off you are when it turns out to be lower quality than what you would expect from an Original.

 

Many phone parts that I sell are not Original parts. They are generic brand and are very good quality that is comparable to an Original but at a much lower price. Those parts become fake if I advertise them as being Original.

 

I'm building a long term business where people will keep coming back, tell their friends and family about me, etc. Ripping people off by Selling fake goods is no way to build a long term business. But I am starting to question that very statement. I have purchased a Samsung battery from many of my competitors to see if they really are selling Original batteries for those low prices. As I suspect, most are fake. A few were used Originals being advertised as new. So, when I look at many of my competitors battery listings and see them selling 4 times as many as what I do, it pisses me off because I know for a fact the batteries are fake. And some of these sellers have been selling fakes for several years. Apparently, these Sellers are building a long term business doing just that. I'm amazed at how they can sell fakes for so long and get away with it. I get annoyed when I sometimes receive a message from a customer pointing to a price of one of my competitors that I have confirmed that sells fakes and asks me if I can give a better deal. I do not budge on my price. I provide the link to my video showing proof that my batteries are Original. I tell that potential buyer to message the other sellers and ask for proof that their battery is Original. If that buyer still purchases from the other Seller, that buyer will probably check my video and see that the battery he received is fake. I will never tell a buyer that a certain seller is selling fakes even if I know. When you are going to purchase an item from a Seller and that Seller is badmouthing their competitors, that Seller does not look very professional. If I told the buyer "Go ahead and purchase from that other Seller. I hope you enjoy your fake!", do you think that buyer will ever buy from me? Very unlikely. If I stay professional and try to be respectful of the buyer in my messages, then that buyer might buy a few fakes from other sellers and get ripped off a few times or even several times before finally deciding to purchase my higher priced battery. I might not get that customer to buy from me now, but I have a much higher chance of getting that customer to buy from me later.

 

I know the feedback comment you are referring to about the blacked out lettering on the battery. It was for an iPhone battery. Forget exactly which model. They were Original batteries. The writing on the battery label said "Imported by Apple". China Customs would not let the shipment through because I am the importer, but I am not Apple. Obviously. So, my Supplier thought it would be a good idea to black out the "Imported by Apple" with a black marker. The person that left that feedback comment thought the battery was not Original just because of the black lettering. When I contacted the customer to explain what I just mentioned, he confirmed that the battery was working great but still refused to change the feedback because of the black lettering. I never realized how many stupid people there are out there until I started selling online. Lol