[UPDATE]Total Biscuit tears Valve a new one over Christnas Day, Valve post a statement!

[Master Disaster]

Yes, valve screwed up. But does it really matter?

It didn't leak to some hacking group that is out to get your info and will use it against you. It was "leaked" to random nobodies, just ordinary people who will more than likely not even do anything with any of that info and probably didn't save it either.

 

Should it have happened? No of course not. But this is still nothing really bad when you think about it.

Stupidity is not an excuse for malpractice.

[kacper]

Yet I was having an argument with someone about Valve being inferior to even EA's Origin service. lol

Consumer support really is inferior to Origin . Don't know about the rest.

[Lewellyn]

And he makes the point that what they did is actually illegal under UK law.

Class action suit anyone? I'm up for waiting 5 years for £10 /jk

 

... he what? Well they're liable probably. I don't know why people listen to him about that sort of stuff, I'll leave the lawyering to people who have passed the bar. And who gives a shit about the UK's laws, everything is a fucking crime in the UK. That's the country that wants to prosecute parents for 13 year olds playing GTA.

[ivan134]

... he what? Well they're liable probably. I don't know why people listen to him about that sort of stuff, I'll leave the lawyering to people who have passed the bar. And who gives a shit about the UK's laws, everything is a fucking crime in the UK. That's the country that wants to prosecute parents for 13 year olds playing GTA.

TIL you need to be a lawyer to know the law.

[TetraSky]

Yes, it is bad. You just don't understand exactly how bad this is.

I perfectly understand how bad it CAN be. But lets be reasonable here, TB is pretty much talking about the worst possible scenario there.

Like I said, it's not some hacking group that got your info. It's random people all over the world who more than likely won't do anything with your info. The chance of anybody getting doxed, swatted or overall have some life changing event due to this is so low it's not even worth talking about. It would be more likely that someone would just steal your mail and use that against you somehow.

[Albatross]

Yes, valve screwed up. But does it really matter?

It didn't leak to some hacking group that is out to get your info and will use it against you. It was "leaked" to random nobodies, just ordinary people who will more than likely not even do anything with any of that info and probably didn't save it either.

 

Should it have happened? No of course not. But this is still nothing really bad when you think about it.

You're joking, right? 

 

Some people's emails, partial names, credit card numbers and phone numbers were revealed to strangers. If someone had something in their cart, that information was clearly seeable if clicked (Full name, full phone and credit card number). That's already way too much information getting into the hands of strangers, of potential criminals.

 

 So yes. It matters a lot. <_<

[Nowak]

If Konami didn't exist or their management didn't go batshit insane this year, I'm pretty sure that at this point, Valve would be the runner-up for the biggest fuck up of the year. Paid mods is an entirely different issue - this is about the risks involved with personal information being leaked. Valve failed to keep confidential information confidential because of a failure on their part and the fact that they have stated nothing (not even an apology) about it is despicable.

 

I personally don't save my payment information to make checkout easier and urge other people to do the same. If you save your payment information, you're basically setting yourself up for identity theft or other forms of harassment if something like this were to happen (and it did happen.) I'd rather not have that happen.

[christianled59]

edit: his post was removed

[Master Disaster]

TIL you need to be a lawyer to know the law.

TB studied UK Law at University... He knows what he said Is correct otherwise he wouldn't have said it publicly.

[TetraSky]

You're joking, right? 

 

Some people's emails, partial names, credit card numbers and phone numbers were revealed to strangers. If someone had something in their cart, that information was clearly seeable if clicked (Full name, full phone and credit card number). That's already way too much information getting into the hands of strangers, of potential criminals.

 

 So yes. It matters a lot. <_<

You think that everybody is out to get you or what? Seriously, people who work for your ISP, at the some Governmental level, any other service you use, all have access to that same information AND MORE. And guess what, they are also stranger. You think that just because they work there, that it means you can "trust" them more than some random stranger who will see that info(if you've even saved any of it, I certainly didn't) and just think "the hell is this?" and move on?

 

Anyway I'm done with this topic. Maybe I just don't get it. Because I'm not a streamer, or some kind of celebrity. Just a random guy, that nobody would or should, give a damn about even if they got hold of my info.

[Albatross]

You think that everybody is out to get you or what? Seriously, people who work for your ISP, at the some Governmental level, any other service you use, all have access to that same information AND MORE. And guess what, they are also stranger. You think that just because they work there, that it means you can "trust" them more than some random stranger who will see that info(if you've even saved any of it, I certainly didn't) and just think "the hell is this?" and move on?

 

Anyway I'm done with this topic. Maybe I just don't get it. Because I'm not a streamer, or some kind of celebrity. Just a random guy, that nobody would or should, give a damn about even if they got hold of my info.

 

This has to be the most ignorant argument I have seen in a long time.

 

Oh, my ISP knows my private information? So why not some more strangers too who have no ties to a company? I have no one out to get me so it can't hurt me any!

[Master Disaster]

You think that everybody is out to get you or what? Seriously, people who work for your ISP, at the some Governmental level, any other service you use, all have access to that same information AND MORE. And guess what, they are also stranger. You think that just because they work there, that it means you can "trust" them more than some random stranger who will see that info(if you've even saved any of it, I certainly didn't) and just think "the hell is this?" and move on?

 

Anyway I'm done with this topic. Maybe I just don't get it. Because I'm not a streamer, or some kind of celebrity. Just a random guy, that nobody would or should, give a damn about even if they got hold of my info.

And guess what, them people are vetted to be in a privileged position and usually sign some kind of contract to say they won't expose this info anywhere.

[TheGamingBarrel]

Also, not to mention their servers randomly going down on normal days in the middle of when a ton of people are online in game, and also the terrible game updates. Did you see CS:GO's revolver update? Did they not test it beforehand or something? Sounds like they just made sure the code ran and pushed it online asap with no gameplay tests. I mean, that revolver thing was pretty fun and stupid to be honest, but it's unacceptable how a company can be so unprofessional and let stuff like this constantly slide. In fact, Treyarch is a lot better than them. Yeah, that's right. One of the CoD developers.

 

Also all their in-game "nerfs" and "balanaces" and "buffs" are nonsense, half the time they were fine the way they were before with less complaint, and when they "balance" them they just end up unbalancing the whole game and cause lots of complaint. 

 

I hope they start taking more responsibility for their screw-ups though. It's partially because valve has no structure to it's company at all.

 

As I said before, Valve no longer lives up to the amazing reputation they built up years ago. People expect more of them as a result.

No, they didnt, almost every pro complained and had no knowledge.

[Murdoch]

You're joking, right? 

 

Some people's emails, partial names, credit card numbers and phone numbers were revealed to strangers. If someone had something in their cart, that information was clearly seeable if clicked (Full name, full phone and credit card number). That's already way too much information getting into the hands of strangers, of potential criminals.

 

 So yes. It matters a lot. <_<

 

I get his point, while it was a fuck up, it was a fairly low risk fuck up.

 

The vast majority of people wouldn't have been logged into steam on Xmas day, with something in their cart during the caching issue. The vast majority of people don't have a phone number associated with their account, the vast majority of people would use Paypal to pay for steam games. The most anybody could obtain from my account (for example) would be my Paypal associated email address, which is pretty much harmless on it's own.

 

Then you have to factor in the occurrence of somebody with nefarious intentions would have to stumble randomly upon your data during that limited time frame. The overall risk is extremely low.

 

That being said TotalBiscuit was correct, their customer service sucks, they needed to release a public statement via Steam and apologise. And Valve should be contacting anybody that had something in their cart during that time to make them aware of the breach.

[Sauron]

Good luck getting them to care, after all the only other places you can get games from suck much harder (except for gog, but they don't have as many games).

[Guest Kloaked]

This has to be the most ignorant argument I have seen in a long time.

 

Oh, my ISP knows my private information? So why not some more strangers too who have no ties to a company? I have no one out to get me so it can't hurt me any!

 

I guess my credit card company also shouldn't be liable when their programmers fuck up and allow my personal information to be viewed by literally anyone.

[captain cactus]

Valve released a statement:

 

http://store.steampowered.com/news/19852/

[Nowak]

Valve released a statement:

 

http://store.steampowered.com/news/19852/

Finally, Valve.

[Pesmerga]

I think that's ridicolous how valve acts, they are full of money though the servers have often issues, support is non-existant, they are killing trading, the authenticator is not available on windows phones and much more.

 

I could understand that from a small company but valve got massive.

[Albatross]

Well, they said sorry. Time to forgive and forget.

[Fetzie]

Well, they said sorry. Time to forgive and forget.

 

Forgive? If you're feeling generous. I'm not.

Forget? Not going to fucking happen.

[Master Disaster]

Well, they said sorry. Time to forgive and forget.

Not even close. Valve must fix their support system immediately, it's a fucking joke right now.

A month to get a copy paste response before your ticket is closed. No phone support at all and your even at their mercy if your account gets compromised. I mean who else would say

"it'll take us at least a week to respond to your ticket, during that time the hackers get free use of your account and anything they do will be deemed as your responsibility"

And think that's an acceptable way to run a business? And there's people who defend that shit too?

[Unhelpful]

 

 

 

Guys that seems like pretty clear sarcasm.

[Belgarathian]

 

I've never understood why people praise valve, it's bull DRM and it's bull client

 

You complain about DRM, but at the same time when we have issues about games being pirated, the first thing people try to do is develop DRM.  

 

http://www.greenheartgames.com/2013/04/29/what-happens-when-pirates-play-a-game-development-simulator-and-then-go-bankrupt-because-of-piracy/

[Master Disaster]

Guys that seems like pretty clear sarcasm.

I hope so

People should really use the sarcasm tag though.