Warranty support ratings.

[runit3]

12 hours ago, thekeemo said:

That is like 5 entries today

Anyway one person had his standards substantially lowered by HP to the point where a 4.75 was "the best experience ever" and G.Skill seems solid

regarding your comment @runit3 there is no "not sure" answer because the score cant be "this or this".

Makes sense, I just went with my best educated guess. I was surprised that no one else had a G.Skill experience, although with the quality of their products and the service I got, I don't think there's too many people out there motivated (in a bad way) to tell about their experience.

[thekeemo]

XFX is decent.

They give gifts (not amazing ones but gifts nonetheless)

[stconquest]

10 hours ago, thekeemo said:

XFX is decent.

They give gifts (not amazing ones but gifts nonetheless)

First good thing I have ever heard regarding XFX CS. 

[thekeemo]

1 minute ago, stconquest said:

First good thing I have ever heard regarding XFX CS. 

I haven't heard much bad..

[stconquest]

1 minute ago, thekeemo said:

I haven't heard much bad..

Some friends had problems with MIRs, it skews my perception of them.  I know this though, it is just a bias that I fight off.

[thekeemo]

21 minutes ago, stconquest said:

Some friends had problems with MIRs, it skews my perception of them.  I know this though, it is just a bias that I fight off.

Actually that is interesting. I've never heard any mir stories.

On a side note I have heard of xfx being worse than it used to be due to cutting down on their warranty length.

[Energycore]

It's been a couple weeks, but I finally got around to submitting my warranty experience with WD

 

Edit: @thekeemo, I wrote a bit much in my form. Sorry about that But since it's fresh in my mind I wanted to give all the details

[thekeemo]

4 minutes ago, Energycore said:

It's been a couple weeks, but I finally got around to submitting my warranty experience with WD

 

Edit: @thekeemo, I wrote a bit much in my form. Sorry about that But since it's fresh in my mind I wanted to give all the details

no such thing as too much

[thekeemo]

oh cmon wd you were this close to a 9/9

[Energycore]

2 minutes ago, thekeemo said:

oh cmon wd you were this close to a 9/9

What did they fuck up? If I may

[thekeemo]

Just now, Energycore said:

What did they fuck up? If I may

Receipt required.

[Energycore]

1 minute ago, thekeemo said:

Receipt required.

I see. Yeah thankfully I learnt to keep my receipts in the same box as my unused hardware

 

I'll gladly give them the 8.5

[thekeemo]

1 minute ago, Energycore said:

I see. Yeah thankfully I learnt to keep my receipts in the same box as my unused hardware

 

I'll gladly give them the 8.5

Its a full point sorry

Its a pretty big one because they can be lost, you might live in a country without official resellers or you might have bought it used.

[Energycore]

14 minutes ago, thekeemo said:

Its a full point sorry

Its a pretty big one because they can be lost, you might live in a country without official resellers or you might have bought it used.

Alright. I'm not sure the people I got the drive from are "official" resellers though

 

But they did require it and once submitted (even though it was in spanish and from a pretty sketchy store) didn't ask questions.

[suchamoneypit]

Now that my experience with Gigabyte and Razer is complete, I've submitted a form for each.

[thekeemo]

2 new companies Razer and Bequiet! and  the best score for Gigabyte yet! @suchamoneypit @DarkBlade2117

[DarkBlade2117]

On 6/26/2016 at 3:36 PM, thekeemo said:

2 new companies Razer and Bequiet! and  the best score for Gigabyte yet! @suchamoneypit @DarkBlade2117

Another example of goodies they sent instead of one fan they sent me two, which I only asked for one.

[thekeemo]

1 minute ago, DarkBlade2117 said:

Another example of goodies they sent instead of one fan they sent me two, which I only asked for one.

Send me one! 212 fan dying..

[DarkBlade2117]

3 hours ago, thekeemo said:

Send me one! 212 fan dying..

Looking to get a heatsink without a fan to save some cash lol

[suchamoneypit]

I filled out another form (do you get a notification when someone does?), I finally decided to contact iOrange-E about a cable i bought around a month ago where the braiding separated after 4-5 days. Easiest, quickest replacement I've ever done ( the other cable i bought from them is fine, must have just been unlucky). Perfect experience in every way. The only con I can come up with is it gets shipped from their manufacturing facility in China (7-14 day shipping). Most pleasant company I've ever had to contact.

[thekeemo]

On 6/29/2016 at 9:33 PM, suchamoneypit said:

I filled out another form (do you get a notification when someone does?), I finally decided to contact iOrange-E about a cable i bought around a month ago where the braiding separated after 4-5 days. Easiest, quickest replacement I've ever done ( the other cable i bought from them is fine, must have just been unlucky). Perfect experience in every way. The only con I can come up with is it gets shipped from their manufacturing facility in China (7-14 day shipping). Most pleasant company I've ever had to contact.

I do. I have just been travelling. Don't have my computer yet >.<

[thekeemo]

On 6/29/2016 at 9:33 PM, suchamoneypit said:

I filled out another form (do you get a notification when someone does?), I finally decided to contact iOrange-E about a cable i bought around a month ago where the braiding separated after 4-5 days. Easiest, quickest replacement I've ever done ( the other cable i bought from them is fine, must have just been unlucky). Perfect experience in every way. The only con I can come up with is it gets shipped from their manufacturing facility in China (7-14 day shipping). Most pleasant company I've ever had to contact.

Yay computer is back 

Anyway going to your comment about the goodies section I feel it is necessary to be there to reward the companies that do it.

[thekeemo]

3 zeroes in a row for GB.. ouch

Im going to start work on a warranty fact sheet.

[thekeemo]

been a while since I got a response

anyway corsair was good until they made the person pay for two way shipping on a power supply and then downgraded him

 

edit: wasnt done through corsair was done through retailer

[Katsunaka]

Bought a 6700k a while ago, tried a few different boards before I found out I actually had a dead in the box 6700k.

 

RMA'd it with Intel, got my current 5ghz capable 6700k. I opted for the express RMA when offered. I got sent the new one, they got sent my old junk one. 

 

No real issues, it was done and over with in a few days. I just reused the box they sent me for the new one, to send my old one back.

 

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Razer RMA 

 

More recently I RMA'd my Razer Mamba TE. It was having issues, tried everything suggested by their support team before RMA'ing. Nothing worked, RMA'd it.  They received it July 20th. Aug 1st I had to call HQ to find out a number for customer support. Customer Support was absolutely fucking clueless. 

 

Eventually got in contact with them through email, albeit very poorly emailed by them. Asked what was going on, got told that the Mamba TE was on backorder, and it would be a few weeks. No original email from them by the way, I found that out while talking to them. 

 

I asked if I could just exchange it for a similarly priced mouse to speed it up. It only took 10 emails to confirm that I was ok with receiving a Deathadder Chroma(which I like more now that i'm using it). I finally received the new mouse yesterday.

 

3 weeks or so on a RMA for a mouse. If this new Razer mouse dies, I'm going with a different company, one thats a little more professional when it comes to RMA's.  That actually emails the customer to say "hey we're on backorder with that, sorry about the delay" instead of Razer's approach to it, which was to say nothing, and just let me wait.

 

The Mamba TE and now this Deathadder will be my last Razer product. Period. Their poor customer service has kept me away.

 

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ASROCK

 

While building a PC for a friend. He bought the parts, just sent them to me so I could build it then give it to him.

 

He bought the ASRock Z170 Fatality ITX board they have. I opened the shipping box, opened the mobo box and it was bent pins RIGHT out of the box. So I called ASRock for him asking about it. They basically said "bent pins = no warranty and fuck off". 

 

Luckily Newegg was a little more friendly and took it back. Prior to this I've never dealt with ASRock before, but again like Razer, it's something I'll be staying away from.

 

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G Skill

 

I bought some of their new x99 ram to compliment my black/white x99 build I have. I noticed I didn't receive any stickers. (my little cousin loves PC stickers) So I emailed them about getting some so she could have some PC stickers for her collection.

 

2 weeks later, not only did I receive multiple G Skill stickers for her, but a small G Skill tshirt  and a cup too.  I only emailed them because she wanted the stickers. I give her all my stickers from PC parts that I dont use so she can collect them along with all kinds of other stickers she gets everywhere. 

 

They went above and beyond for her, all about an email just asking if I could get 1 sticker for her collection.  Hence why I love them and will continue to buy their products. (Plus I love the way the Trident RAM looks, in every color)