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Warranty support ratings.

thekeemo
By thekeemo
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Posted
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Portugal

as far as I am concerned Portugal is part of spain

dont tell anyone that

Thats that. If you need to get in touch chances are you can find someone that knows me that can get in touch.

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Posted

Logitech g930 headset - Ireland

Earpads started degrading.

Receipt/invoice required digital copy was fine but rules are rules so : 0

Response time: 0.75

Per region : 0. 5

Communication was fine :1

Didn't have to ship object they shipped me a brand new headset: 1

Done in a week: 1

Information was accurate overly compensated me in my honest opinion: 1

They gave me goodies by over compensating me : 1

Well I wasn't required to send my old headset only to send pictures so : 1

No money was held : NA

7.25 overall

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I was only living because it was too much trouble to die.

R9 7950x | RTX4090

 

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  • 3 weeks later...
Posted

Amazon Should be up on the list.

"In the middle of every difficulty lies opportunity."
- Albert Einstein

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Posted
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Amazon Should be up on the list.

Nobody that RMAd with amazon has replied maybe you should

Thats that. If you need to get in touch chances are you can find someone that knows me that can get in touch.

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Posted

Nobody that RMAd with amazon has replied maybe you should

 

Amazon is awsome. They made me a rare exception, were returning the item wasn't needed for a refund.

"In the middle of every difficulty lies opportunity."
- Albert Einstein

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Posted
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Amazon is awsome. They made me a rare exception, were returning the item wasn't needed for a refund.

We have a format here. Use it..

Thats that. If you need to get in touch chances are you can find someone that knows me that can get in touch.

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Posted
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  • Do they require a receipt. Receipts can easily be misplaced or in some occasions meaningless because the item was purchased in a country without official resellers.
  • In this case yes because it was shipped after the 3 years but not usually. 0.5

 

  • Do they respond to you quickly? 1 point for within 24 hours. - 0.25 for every 2 days over that.
  • Yes, but never believe them when they say they will get in touch. 0.75

 

  • Do they have local service centers? Shipping across borders can be very expensive.
  • Not really 0.5

 

  • Do all the forms of communications they list actually work? Does someone pick up the phone?
  • They never respond to email apparently 0.5

 

  • Do they pay for shipping both ways? 1 point for always 0.5 for outside the service centers country.
  • This time no but I sneaked it in with another RMA going to them. 0

 

  • Quick turn around. How long does it take for them to process the item once they have received it. 1 point for under a week. -0.25 for every week over.
  • 2-3 days 1

 

  • Do they falsify information? Did they make stuff up to avoid compensating you?
  • Yes. They sad they will get back to me. They said a GTX 980 is an upgrade over a GTX 690. They said they never agreed to give me an out of warranty replacement over the phone. 0

 

  • Did they give you goodies? Having to deal with sending something in causes undue stress and wastes your time. Did they compensate you for that?
  • No. Even worse since they made me go on a wild goose chase. 0

 

  • Do they have an advanced replacement policy? Minimize lost time.
  • Yes 1

4.25

Thats that. If you need to get in touch chances are you can find someone that knows me that can get in touch.

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Posted
  • Author

Evga

  • Do they require a receipt. Receipts can easily be misplaced or in some occasions meaningless because the item was purchased in a country without official resellers.
  • No. 1
  • Do they respond to you quickly? 1 point for within 24 hours. - 0.25 for every 2 days over that.
  • Yes, but never believe them when they say they will get in touch. 0.75
  • Do they have local service centers? Shipping across borders can be very expensive.
  • Not really 0.5
  • Do all the forms of communications they list actually work? Does someone pick up the phone?
  • They never respond to email apparently 0.5
  • Do they pay for shipping both ways? 1 point for always 0.5 for outside the service centers country.
  • Yes. 1
  • Quick turn around. How long does it take for them to process the item once they have received it. 1 point for under a week. -0.25 for every week over.
  • 2-3 days 1
  • Do they falsify information? Did they make stuff up to avoid compensating you?
  • No 1
  • Did they give you goodies? Having to deal with sending something in causes undue stress and wastes your time. Did they compensate you for that?
  • Yes. Got a 770 4gb in return for a 670 1
  • Do they have an advanced replacement policy? Minimize lost time.
  • Yes 1
7.75/9

Thats that. If you need to get in touch chances are you can find someone that knows me that can get in touch.

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Posted

Patriot replaced my RAM after one of the two 8GB stick started kicking out errors.

 

They did not ask for a receipt.

 

They got back to me within 24 hours to inform me my RMA request was accepted.

 

They paid for shipping back to me, I paid going out to them.

 

I had my new set well within a weeks time (5 days I think) AFTER they had received mine.

 

No replacement RAM during transport.

 

Got a brand new set of RAM, but the PCBs were green instead of my original black... hmm, not taking a point for that.  The heat spreader was the same.

 

Easy 7/9.

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Posted
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Patriot replaced my RAM after one of the two 8GB stick started kicking out errors.

 

They did not ask for a receipt.

 

They got back to me within 24 hours to inform me my RMA request was accepted.

 

They paid for shipping back to me, I paid going out to them.

 

I had my new set well within a weeks time (5 days I think) AFTER they had received mine.

 

No replacement RAM during transport.

 

Got a brand new set of RAM, but the PCBs were green instead of my original black... hmm, not taking a point for that.  The heat spreader was the same.

 

Easy 7/9.

Im calculating 5.5?

point off for no goodies

point off for you paying shipping

point off for no advanced replacement

half a point off because they dont have that many service centers

Thats that. If you need to get in touch chances are you can find someone that knows me that can get in touch.

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Posted

Im calculating 5.5?

point off for no goodies

point off for you paying shipping

point off for no advanced replacement

half a point off because they dont have that many service centers

ty

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Posted

-snip-

Who is this rating for?

 

-snip-

Who is *this* rating for? :D

i7-7700 | Asrock H270M-ITX | Fractal Design Core 500 | 16GB Corsair Vengeance LPX | EVGA GTX 1080 Ti | 850 EVO 500GB | 850 EVO 250GB | WD CavGreen 2TB

EVGA SuperNOVA 550W | Steel Series Elite Prism | Final mouse 2015 | WASD Keyboards V2 (MX Blue) | Acer Predator 1440p 144Hz

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Posted
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Who is this rating for?

 

Who is *this* rating for? :D

evga

Thats that. If you need to get in touch chances are you can find someone that knows me that can get in touch.

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Posted

I would give MSI a 7/10 for costumer service they get the job done but their voice service could be better and more polite.

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Posted
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I would give MSI a 7/10 for costumer service they get the job done but their voice service could be better and more polite.

Could you break it down for me using the template in the original post

Thats that. If you need to get in touch chances are you can find someone that knows me that can get in touch.

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Posted

I am putting in a support ticket with Logitech now.  I will use this post as a record.  I will tag you at the end Keemo.

 

 

Spoiler

KK77WVT.png

 

Two weekend days and two business days later I got a reply!

Spoiler

I will probably just go through the steps, but I might just say I did.  I know the problem is the actual switch/contact.

jtct0M7.png

I responded a day later:

 

Spoiler

 

DHOIrYk.png

 

Things are moving right along:

 

Spoiler

 

wELgaP2.png

 

...and I have sent them all the information they asked for.

 

They got back to me today:

 

Spoiler

 

N4Ututm.png

 

 

I will email back to thank him/her, and ask if I need to send my faulty unit to them before or after I receive the replacement.  I will also inform them I would be willing to accept a G402, G303, or a G502 as a replacement if it is easier for them because of any QC issues with the G602... but I really like the G602.

 

Two updates:  One is the rep informed me I will be getting a replacement G602, not a G402/G303/G502 (I tried).  He/She aslo stated I would not need to send in the faulty unit.

 

The second is to inform me that the replacement unit is picked out and ready to be shipped.

 

Spoiler

 

88SqLO5.png

vBuBW1F.png

 

 

The mouse shipped on February 10th.  Should arrive sometime this week.

 

February 16th.  Replacement G602 arrived today. 

 

@thekeemo

 

Other than the 18 or so days it took, Logitech was pretty good.  I paid for nothing.  I keep both mice.  They gave me no hassle.  It was all done with a scan of the receipt.

 

I would score it but I would get it wrong.

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Posted
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On 1/30/2016 at 9:05 PM, stconquest said:

I am putting in a support ticket with Logitech now.  I will use this post as a record.  I will tag you at the end Keemo.

 

 

Hidden Content

Two weekend days and two business days later I got a reply!

 

Hidden Content

 

You forgot to tag

Thats that. If you need to get in touch chances are you can find someone that knows me that can get in touch.

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Posted
Just now, thekeemo said:

You forgot to tag

=D

I meant at the end, after I (hopefully) get a new mouse.

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Posted
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On 2/3/2016 at 9:38 PM, stconquest said:

=D

I meant at the end, after I (hopefully) get a new mouse.

*nudge nudge*

Thats that. If you need to get in touch chances are you can find someone that knows me that can get in touch.

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Posted
7 minutes ago, thekeemo said:

*nudge nudge*

Waiting on their response, sent them my information on Friday... Logitech does not like working week-ends =D

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Posted
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Just now, stconquest said:

Waiting on their response, sent them my information on Friday... Logitech does not like working week-ends =D

Its been a week? Or is the date on the post the initial post not edit date?

Thats that. If you need to get in touch chances are you can find someone that knows me that can get in touch.

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Posted
1 minute ago, thekeemo said:

Its been a week? Or is the date on the post the initial post not edit date?

Yeah, it has been 1 business week.  9 "real" days.

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Just now, stconquest said:

Yeah, it has been 1 business week.  9 "real" days.

From the last edit or from posting?

Thats that. If you need to get in touch chances are you can find someone that knows me that can get in touch.

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Posted

Powercolor...  Currently very negative!

 

To start with you pay shipping.  Then their 15 business days turns into business days, because they don't stock last gen cards.  Finally they send you a crap upgrade that you don't want that in every metric that maters is a down grade.  Then when you call and ask they say "its a newer card" and when you complain further they want you to mail it back in at your expense and then they will see what they can do.

 

BEFORE R9-290 PCS+ cooler

Pro- Quieter, cooler, better looking, high clock speed 

After R9-290x Reference cooler

Pro- NONE, 1080/60hz display both cards always had 100+FPS

 

BS56b943564aea8_GPUcompare.jpg.669c45727f3

Computer: http://pcpartpicker.com/p/ZczbWZ ~$950

Computer w/ Peripherals: http://pcpartpicker.com/b/mZNNnQ ~$1650

Case: Blue s340 painted black CPU: 4790K OC to 4.5MHz Cooler: Dark Rock 3 GPU: Powercolor R9-290 MOBO: z97 MSI Gaming 5 RAM: Fury HyperX 2x8GB 1866Mhz PSU: Corsair rm750x Storage: 250GB 850 EVO & 1TB WD Black HeadPhones: HD598 SE Speakers: MAckie CR4 SE Keyboard: K70 Cherry-Brown Mouse: G9x Fans: Prolimatech Vortex 140mm

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