What do people hate about Apple?

[Mira Yurizaki]

Just now, Bouzoo said:

Which even further proves my point. 

I read your post wrong.

[LAwLz]

2 hours ago, djdwosk97 said:

Apple's warranties aren't any worse than what's standard in the industry -- most companies only include a 1 year warranty and charge for anything more. The fact that they don't acknowledge device-wide problems is another story and is a problem in and of itself, but their warranty is perfectly is fine.

"Not any worse than the industry standard" is pretty bad for a premium brand.

It is certainly not they should receive praise for at the very least.

 

2 hours ago, djdwosk97 said:

And I get a feeling the latter bit of this point is directed at me -- you can convince them to fix/replace things that are out of warranty for free -- not for some extra charge. I've done it quite a few times now (mainly because their chargers are stupidly fragile around the connectors).

It was not specifically at you since I've heard several people tell stories of how they were denied support, and then they went back the other day and talked to another person and got help from them.

Anyhow, that's bad service.

[Guest]

8 hours ago, LynxFX said:

Macbook Pro - Can't run most games = 3000$ CDN 

 

x2 Asus Strix GTX 1080 TI's - Runs all games in 4k at high frame rates on highest graphic settings = 2000$ CDN 

 

Need I go on?

ones a laptop and the other are two graphics cards.

[79wjd]

1 hour ago, LAwLz said:

"Not any worse than the industry standard" is pretty bad for a premium brand.

It is certainly not they should receive praise for at the very least.

A lot of their products aren't priced any worse than competing products -- so again, they're no more premium than the rest of the market that they're competing with.

 

And Apple support still understands english, so that's a huge step up from most other support where you have to struggle to convey any message, and having the option to go into an Apple store and show the device to a "genius" and let them figure out the problem is also something that isn't really an option with other companies. 

Quote

It was not specifically at you since I've heard several people tell stories of how they were denied support, and then they went back the other day and talked to another person and got help from them.

Anyhow, that's bad service.

I'd rather be told "no" a third of the time rather than 100% of the time.

[Mira Yurizaki]

33 minutes ago, djdwosk97 said:

A lot of their products aren't priced any worse than competing products -- so again, they're no more premium than the rest of the market that they're competing with.

I feel people just look at the CPU, RAM amount, maybe the GPU, and storage, then conveniently ignore all of the other parameters that people like.

[Dabombinable]

Just now, M.Yurizaki said:

I feel people just look at the CPU, RAM amount, maybe the GPU, and storage, then conveniently ignore all of the other parameters that people like.

Apple also looses in the number of design/manufacturing flaws. Apple has a flaws in a lot of their products that you wouldn't even seen in products in the low budget range.

[Mira Yurizaki]

Just now, Dabombinable said:

Apple also looses in the number of design/manufacturing flaws. Apple has a flaws in a lot of their products that you wouldn't even seen in products in the low budget range.

I'd like to hear those. Preferably the ones that haven't made the news.

[Guest]

9 minutes ago, Dabombinable said:

Apple also looses in the number of design/manufacturing flaws. Apple has a flaws in a lot of their products that you wouldn't even seen in products in the low budget range.

citation needed

[Dabombinable]

Just now, M.Yurizaki said:

I'd like to hear those. Preferably the ones that haven't made the news.

I'm going to list the ones that made the news, as they are still valid and are not problems found in lower end products:

• Holding an iPhone 4 normally and having poor to no reception (Apple's response: "your holding it wrong")
• Green line of death on the iPhone X
• Speakers buzzing on the iPhone X at around 50% volume
• iPhone 5 rattling due to Apple not properly fixing the battery in place.
• That is is case of denying the issue until they couldn't ignore it any-more, as per usual ->https://www.apple.com/au/support/macbookpro-videoissues/
• The 2011 15" and 17" Macbook  Pro also had the same problem as above, and Apple got sued for concealing defects ->http://appleinsider.com/articles/15/01/15/2011-macbook-pro-graphics-class-action-suit-expands-accuses-apple-of-concealing-defects
• Lack of underfill under the touch IC in iPhone 6 (something that wasn't omitted in previous models), meaning that if you dropped the phone and the screen got replaced it still wouldn't work (the entire motherboard needed to be replaced)-the ease of bending didn't help at all either.
• iPhone 6 bending due to lack of reinforcement in key areas (worked on in the 6+)

[Dabombinable]

7 minutes ago, RorzNZ said:

citation needed

See below your post.

[Mira Yurizaki]

11 minutes ago, Dabombinable said:

 are not problems found in lower end products:

Actually, I apologize for making you get a list because for the purposes of furthering your argument, the quoted statement just made it a waste of time.

 

The problem I have is the quoted statement makes me think you feel lower end products are somehow immune to manufacturing defects that are equally annoying or bad. I mean, technically the listed defects are only on Apple products because most of those appear to be unique to the design of said product. But manufacturing defects exist in every spectrum. But just because it's a more expensive product doesn't mean it's more immune to defects.

 

Also Apple's reaction to most of those isn't really unique to Apple either. LG's response to the boot loop issue is basically "there's no issue". And then they got sued.

[Guest]

21 minutes ago, Dabombinable said:

I'm going to list the ones that made the news, as they are still valid and are not problems found in lower end products:

• Holding an iPhone 4 normally and having poor to no reception (Apple's response: "your holding it wrong")

This was pretty rediculous. I think they assumed you would get a case and it fixed it. A lot of people got free cases. Its probably a fair assumption though because you pay a lot for an iPhone and its not much more to get a case. It was to do with the banded Antenna design.

21 minutes ago, Dabombinable said:

• Green line of death on the iPhone X
• Speakers buzzing on the iPhone X at around 50% volume
• iPhone 5 rattling due to Apple not properly fixing the battery in place.

Never experienced this on my devices.

21 minutes ago, Dabombinable said:

• That is is case of denying the issue until they couldn't ignore it any-more, as per usual ->https://www.apple.com/au/support/macbookpro-videoissues/
• The 2011 15" and 17" Macbook  Pro also had the same problem as above, and Apple got sued for concealing defects ->http://appleinsider.com/articles/15/01/15/2011-macbook-pro-graphics-class-action-suit-expands-accuses-apple-of-concealing-defects

I did hear about these just recently. It's more for a problem with MacOS rather than hardware, they definitely did cock up here.

21 minutes ago, Dabombinable said:

• Lack of underfill under the touch IC in iPhone 6 (something that wasn't omitted in previous models), meaning that if you dropped the phone and the screen got replaced it still wouldn't work (the entire motherboard needed to be replaced)-the ease of bending didn't help at all either.
• iPhone 6 bending due to lack of reinforcement in key areas (worked on in the 6+)

This isn't true at all. The 6+ scandal was most likely people trying to get it covered under warranty (proven by many people). I've also had my 6's screen replaced an embarrasing amount of times and that is plainly not true.

 

The issues that did occur are not found in low end products because these are not low end products. I'm not going to say that other companies have these problems so its ok (they do however - I don't know if there was a big recall on Note 7 products over them exploding?). The GPU issue was not resolved within a suitable timeframa at all. Most people buy Apple products for longevity and its quite a shame for this to happen. I will expect Apple to payout for it however - but dealing with an issue this old that people have put off doing something about is hard.

[Drak3]

9 hours ago, <Aleks> said:

The Surface is a tablet, it can not replace a PC. 

Well, by definition, any smartphone or tablet is also a PC.

 

5 hours ago, djdwosk97 said:

My hand is wrapped around my phone making it easy to press small elements; with a tablet it isn't.

A small element is a small element. Form factor doesn't suddenly make a small element usable or unusable.

[79wjd]

2 minutes ago, RorzNZ said:

Never experienced this on my devices.

That's because these three all stupidly unlikely. The green line is a manufacturing defect, not a design defect, and the same is likely true for both the speaker and the 5 rattle --  Shit happens when you produce any product in extremely high volumes in very short periods. 

2 minutes ago, RorzNZ said:

I did hear about these just recently. It's more for a problem with MacOS rather than hardware, they definitely did cock up here.

I don't know about the retina Macs, but the non-retina Macs was due to the AMD GPUs dying. 

 

2 minutes ago, Drak3 said:

A small element is a small element. Form factor doesn't suddenly make a small element usable or unusable.

But it does. You hold your phone differently than you do a tablet and thus interact with it in different ways -- I use my phone mostly with my thumb because my fingers are all busy holding the phone. I use a tablet mostly with my index finger because I can't hold and use a 10"+ tablet one handed and thus I have to hold it with one hand and interact with it with the other hand (making an index finger far more convenient). 

[Salacious B Crum]

Over priced, ehh maybe but the shit just works my I7 dual core macbook pro kicks ass and I use it 5 hours a day 24/7/365 - optimization is a huge part of that, now I no longer have a "PC" laptop so I may be biased on that but the optimization between apps and the fact that it's built like a brick shit house has me won over - one big drawback and the angst of many is the inability to upgrade components so they lose my vote on that front.

[Dabombinable]

29 minutes ago, M.Yurizaki said:

Actually, I apologize for making you get a list because for the purposes of furthering your argument, the quoted statement just made it a waste of time.

 

The problem I have is the quoted statement makes me think you feel lower end products are somehow immune to manufacturing defects that are equally annoying or bad. I mean, technically the listed defects are only on Apple products because most of those appear to be unique to the design of said product. But manufacturing defects exist in every spectrum. But just because it's a more expensive product doesn't mean it's more immune to defects.

 

Also Apple's reaction to most of those isn't really unique to Apple either. LG's response to the boot loop issue is basically "there's no issue". And then they got sued.

My point was that with their price of their products, they shouldn't have serious defects like the ones I listed at all when manufacturers of low end devices can avoid them.  And Apple is well known to consistently censor any reports of defects (and people recommending solutions-even if it is to go to Apple to get the device repaired) if they can, until the media finally gets wind of what's going wrong.

10 minutes ago, RorzNZ said:

This was pretty rediculous. I think they assumed you would get a case and it fixed it. A lot of people got free cases. Its probably a fair assumption though because you pay a lot for an iPhone and its not much more to get a case. It was to do with the banded Antenna design.

Name 1 other phone at any price that had/has the same design flaw, and why it wasn't a problem in previous and successive iPhones (spoilers, they realise they screwed up big time)

10 minutes ago, RorzNZ said:

Never experienced this on my devices.

You own an iPhone X? Despite at the very least the inferior battery life compared to the 8?

10 minutes ago, RorzNZ said:

This isn't true at all. The 6+ scandal was most likely people trying to get it covered under warranty (proven by many people). I've also had my 6's screen replaced an embarrasing amount of times and that is plainly not true.

Its a real thing, here you go: https://ifixit.org/blog/8309/iphone-6-plus-gray-flicker-touch-death/

10 minutes ago, RorzNZ said:

 

The issues that did occur are not found in low end products because these are not low end products. I'm not going to say that other companies have these problems so its ok (they do however - I don't know if there was a big recall on Note 7 products over them exploding?).

When you consider what your getting for the price of an Apple product, since your not getting the specs you should be getting excellent build quality and longevity out of your Apple product. And that's not happening any where near as much as it used to.

10 minutes ago, RorzNZ said:

The GPU issue was not resolved within a suitable timeframa at all. Most people buy Apple products for longevity and its quite a shame for this to happen. I will expect Apple to payout for it however - but dealing with an issue this old that people have put off doing something about is hard.

Its not a matter of people putting doing something about the issue off, its a matter of Apple putting the issue off until it can no longer be denied.  And have you seen how much money Apple is willing to pour into not paying people out?

 

 

[AresKrieger]

Its the same reason I hate windows 10 and now am leaning towards Linux, I can't control my computer in to a level I'm comfortable with hence I hate their influence on the market and thus hate them. The retarded fanboys don’t help either

[GoldenLag]

10 minutes ago, mrbilky said:

Over priced, ehh maybe but the shit just works my I7 dual core macbook pro kicks ass and I use it 5 hours a day 24/7/365 - optimization is a huge part of that, now I no longer have a "PC" laptop so I may be biased on that but the optimization between apps and the fact that it's built like a brick shit house has me won over - one big drawback and the angst of many is the inability to upgrade components so they lose my vote on that front.

I think people forget that a lot of people buy a product with the added premium due to brand-name reputation. Ive really wanted a surface book even though the XPS is supirior im the price to performance. At the end lf the day apple earned their premium reputation and keep rolling out products that do not dissapoints. They want to keep the premium rep just like Microsoft and Dell and many others want to gain the premium rep to sell with a premium. I dont love apple and their products, however they show a lot feutures like the large track pad that still give them that slight edge to keep a premium product premium.

[Guest]

2 minutes ago, Dabombinable said:

Name 1 other phone at any price that had/has the same design flaw, and why it wasn't a problem in previous and successive iPhones (spoilers, they realise they screwed up big time)

I don't have to. No other phone has the same design flaw bacause its a unique design. It wasn't a problem because they used a different design. It was however fixed early on in the rollout of the iPhone 4.

2 minutes ago, Dabombinable said:

You own an iPhone X? Despite at the very least the inferior battery life compared to the 8?

I charge my phone every day.

2 minutes ago, Dabombinable said:

Its a real thing, here you go: https://ifixit.org/blog/8309/iphone-6-plus-gray-flicker-touch-death/

It is not a real thing. At the end if the day if you damage those chips you have to pay for it. You shouldn't be careless with your phone, particularily if you have an expensive device.

2 minutes ago, Dabombinable said:

When you consider what your getting for the price of an Apple product, since your not getting the specs you should be getting excellent build quality and longevity out of your Apple product. And that's not happening any where near as much as it used to.

You do get decent build quality.

2 minutes ago, Dabombinable said:

Its not a matter of people putting doing something about the issue off, its a matter of Apple putting the issue off until it can no longer be denied.  And have you seen how much money Apple is willing to pour into not paying people out?

If you hold off a class-action lawsuit that should have happened when the issues occured then you are putting off the issue yourself. It is a lot easier to get responsibility from Apple within the serviceable period for the device (Around 4 years). The fact of the matter is people should have spoken up sooner about it.

[Dabombinable]

10 minutes ago, RorzNZ said:

I don't have to. No other phone has the same design flaw bacause its a unique design. It wasn't a problem because they used a different design. It was however fixed early on in the rollout of the iPhone 4.

I charge my phone every day.

It is not a real thing. At the end if the day if you damage those chips you have to pay for it. You shouldn't be careless with your phone, particularily if you have an expensive device.

How is it not a real thing, its clearly happening and due to a defect that prior and current models don't have. Also, any mobile phone is going to be dropped during its life no matter how careful people are, hence why manufacturers take steps to limit how much damage happens when its dropped. Such as by having underfill under any BGA IC.

Quote

You do get decent build quality.

If you hold off a class-action lawsuit that should have happened when the issues occured then you are putting off the issue yourself. It is a lot easier to get responsibility from Apple within the serviceable period for the device (Around 4 years). The fact of the matter is people should have spoken up sooner about it.

I can get decent build quality from dirt cheap products. Apple should be giving excellent build quality with how much they are charging. When you look at how small their phone market share is for example, then look at how they make up the majority of smartphone profits, they definitely can afford to give customers a product with excellent build quality, not just decent.

[Guest]

1 minute ago, Dabombinable said:

How is it not a real thing, its clearly happening and due to a defect that prior and current models don't have. Also, any mobile phone is going to be dropped during its life hence why manufacturers take steps to limit how much damage happens when its dropped. Such as by having underfill under any BGA IC.

There is no history provided. The phones with this defect could have been smashed intensely or simply dropped. I have had my 6's screen replaced more than enough times to suggest this was an error on the users part.

1 minute ago, Dabombinable said:

I can get decent build quality from dirt cheap products. Apple should be giving excellent build quality with how much they are charging. When you look at how small their phone market share is for example, then look at how they make up the majority of smartphone profits, they definitely can afford to give customers a product with excellent build quality, not just decent.

Then buy dirt cheap products. It is not Apples problem.

[Dabombinable]

Just now, RorzNZ said:

There is no history provided. The phones with this defect could have been smashed intensely or simply dropped. I have had my 6's screen replaced more than enough times to suggest this was an error on the users part.

Then buy dirt cheap products. It is not Apples problem.

What is it with you not wanting Apple to actually sell products that are better/worth the asking price?

[79wjd]

19 minutes ago, Dabombinable said:

You own an iPhone X? Despite at the very least the inferior battery life compared to the 8?

Consumer Reports put the battery life of the X at 19.5 hours, the 8 at 19 hours, and the 8 Plus at 21 hours. Alternatively, the S8 lasted 23 hours (with a 10% larger battery than the X) and doesn't get as bright, and all the tests are also done at full brightness (the X hits 634nits while the S8 hits 423 nits). So if you run the X at a more normal brightness level then the battery life is perfectly fine and is better than the iPhone 8. 

[Guest]

Just now, Dabombinable said:

What is it with you not wanting Apple to actually sell products that are better/worth the asking price?

I never said I don't want Apple to lower their prices. It is still not Apples problem you said so yourself. Why would they change if they can make more money?

[Mira Yurizaki]

30 minutes ago, Dabombinable said:

My point was that with their price of their products, they shouldn't have serious defects like the ones I listed at all when manufacturers of low end devices can avoid them.  And Apple is well known to consistently censor any reports of defects (and people recommending solutions-even if it is to go to Apple to get the device repaired) if they can, until the media finally gets wind of what's going wrong.

You hold Apple in high regard but every other PC manufacturer also has products that are similarly priced. If there are problems with the XPS 13 similar to those found in Macbook Pros, then Dell shouldn't get any more of a free pass just because they're not seen as a boutique.

 

Also a lot of times defects don't show up until the product is out in the field simply because nobody thought to test that corner case.