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*UPDATED* FED EX IS RETURNING MY MERCH AFTER NO BEING ABLE TO DELIVER

WillLTT
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I'm sure the store staff would appreciate this feedback, but it should be delivered through the proper channel.

There is a contact email for support listed on the site.

 

I'm sure @LinusTech and co are still learning the ropes when it comes to international shipping and shipping in general.

It's not easy trying to do a lot of the logistic in house.

* Update *

 

HELP WHAT DO I DO I PAID 83$ FOR THIS

 

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Edited by LogicalDrm
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How were they unable to deliver?

 

 

Call FedEx, this isn't really the right place to put this. Sorry.

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Just now, kelvinhall05 said:

How were they unable to deliver?

 

 

Call FedEx, this isn't really the right place to put this. Sorry.

i dont know my mom bought this for me, i cant call them

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Just now, WillLTT said:

i dont know my mom bought this for me, i cant call them

Have your mom call them, or email them or do a live chat online.

 

 

You have to get in touch with FedEx before it's too late. Also, please elaborate on "they weren't able to deliver". Was it their fault (too lazy to get out of their truck or some bs like that) or were you, say, not home to sign for the package?

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Just now, kelvinhall05 said:

Have your mom call them, or email them or do a live chat online.

 

 

You have to get in touch with FedEx before it's too late. Also, please elaborate on "they weren't able to deliver". Was it their fault (too lazy to get out of their truck or some bs like that) or were you, say, not home to sign for the package?

im at my dads place what is litteraly 5 minutes walk away from my moms, but im going there in 2 days, Is that enought time?

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1 minute ago, WillLTT said:

im at my dads place what is litteraly 5 minutes walk away from my moms, but im going there in 2 days, Is that enought time?

I dunno. Have him call. All you should need is proof it's your order (order number should suffice).

 

 

It could probably wait but better safe than sorry.

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1 minute ago, kelvinhall05 said:

I dunno. Have him call. All you should need is proof it's your order (order number should suffice).

 

 

It could probably wait but better safe than sorry.

the fedex tracking number or the ltt store order number

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$83 in shipping for a hoodie and what else?

 

About all you can do is call.  Then you'll find out the reason for the non-delivery.

 

Usually if it's for a signature, that's a common requirement per region.  Hopefully the address was input wrong and you can correct it without repaying for shipping.

"Do what makes the experience better" - in regards to PCs and Life itself.

 

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You need to be home to sign for the package.  Pretty standard.

"And I'll be damned if I let myself trip from a lesser man's ledge"

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5 minutes ago, Velcade said:

You need to be home to sign for the package.  Pretty standard.

True, but it's just stupid to return it only after one attempt...

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3 minutes ago, bruny06 said:

True, but it's just stupid to return it only after one attempt...

I must have missed where he said it was only one attempt.

"And I'll be damned if I let myself trip from a lesser man's ledge"

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8 minutes ago, Velcade said:

You need to be home to sign for the package.  Pretty standard.

Not in the US, it's not.

 

I haven't signed for a package in years.

 

Fedex usually does 2 attempts, first time they leave a form on your door, and then they try again.  If not home then, it's at the local office for you to pick up with said form.

 

At least here it's that way.

"Do what makes the experience better" - in regards to PCs and Life itself.

 

Onyx AMD Ryzen 7 7800x3d / MSI 6900xt Gaming X Trio / Gigabyte B650 AORUS Pro AX / G. Skill Flare X5 6000CL36 32GB / Samsung 980 1TB x3 / Super Flower Leadex V Platinum Pro 850 / EK-AIO 360 Basic / Fractal Design North XL (black mesh) / AOC AGON 35" 3440x1440 100Hz / Mackie CR5BT / Corsair Virtuoso SE / Cherry MX Board 3.0 / Logitech G502

 

7800X3D - PBO -30 all cores, 4.90GHz all core, 5.05GHz single core, 18286 C23 multi, 1779 C23 single

 

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Lenovo 720S Touch 15.6" - i7 7700HQ, 16GB RAM 2400MHz, 512GB NVMe SSD, 1050Ti, 4K touchscreen

MSI GF62 15.6" - i7 7700HQ, 16GB RAM 2400 MHz, 256GB NVMe SSD + 1TB 7200rpm HDD, 1050Ti

- Ubiquiti Amplifi HD mesh wifi

 

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2 minutes ago, bruny06 said:

True, but it's just stupid to return it only after one attempt...

When the delivery company failed to complete the delivery for whatever reason (I forget now), they ended up dropping it off at the post office and left that "failed to deliver" notice on my door that said it would be there for a week before being sent back. It was only one package, though. And for whatever reason, they wouldn't deliver to my P.O.Box.

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Just now, jstudrawa said:

Not in the US, it's not.

 

I haven't signed for a package in years.

I sign for things all the time.  You must not be buying expensive or regulated materials.

"And I'll be damned if I let myself trip from a lesser man's ledge"

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Just now, Velcade said:

I sign for things all the time.  You must not be buying expensive or regulated materials.

Everything from deodorant and toilet paper to $750 video cards.

 

No, I don't get regulated stuffs.  But we're not talking about that here, we're talking hoodies.

 

 

"Do what makes the experience better" - in regards to PCs and Life itself.

 

Onyx AMD Ryzen 7 7800x3d / MSI 6900xt Gaming X Trio / Gigabyte B650 AORUS Pro AX / G. Skill Flare X5 6000CL36 32GB / Samsung 980 1TB x3 / Super Flower Leadex V Platinum Pro 850 / EK-AIO 360 Basic / Fractal Design North XL (black mesh) / AOC AGON 35" 3440x1440 100Hz / Mackie CR5BT / Corsair Virtuoso SE / Cherry MX Board 3.0 / Logitech G502

 

7800X3D - PBO -30 all cores, 4.90GHz all core, 5.05GHz single core, 18286 C23 multi, 1779 C23 single

 

Emma : i9 9900K @5.1Ghz - Gigabyte AORUS 1080Ti - Gigabyte AORUS Z370 Gaming 5 - G. Skill Ripjaws V 32GB 3200CL16 - 750 EVO 512GB + 2x 860 EVO 1TB (RAID0) - EVGA SuperNova 650 P2 - Thermaltake Water 3.0 Ultimate 360mm - Fractal Design Define R6 - TP-Link AC1900 PCIe Wifi

 

Raven: AMD Ryzen 5 5600x3d - ASRock B550M Pro4 - G. Skill Ripjaws V 16GB 3200Mhz - XFX Radeon RX6650XT - Samsung 980 1TB + Crucial MX500 1TB - TP-Link AC600 USB Wifi - Gigabyte GP-P450B PSU -  Cooler Master MasterBox Q300L -  Samsung 27" 1080p

 

Plex : AMD Ryzen 5 5600 - Gigabyte B550M AORUS Elite AX - G. Skill Ripjaws V 16GB 2400Mhz - MSI 1050Ti 4GB - Crucial P3 Plus 500GB + WD Red NAS 4TBx2 - TP-Link AC1200 PCIe Wifi - EVGA SuperNova 650 P2 - ASUS Prime AP201 - Spectre 24" 1080p

 

Steam Deck 512GB OLED

 

OnePlus: 

OnePlus 11 5G - 16GB RAM, 256GB NAND, Eternal Green

OnePlus Buds Pro 2 - Eternal Green

 

Other Tech:

- 2021 Volvo S60 Recharge T8 Polestar Engineered - 415hp/495tq 2.0L 4cyl. turbocharged, supercharged and electrified.

Lenovo 720S Touch 15.6" - i7 7700HQ, 16GB RAM 2400MHz, 512GB NVMe SSD, 1050Ti, 4K touchscreen

MSI GF62 15.6" - i7 7700HQ, 16GB RAM 2400 MHz, 256GB NVMe SSD + 1TB 7200rpm HDD, 1050Ti

- Ubiquiti Amplifi HD mesh wifi

 

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26 minutes ago, jstudrawa said:

$83 in shipping for a hoodie and what else?

 

About all you can do is call.  Then you'll find out the reason for the non-delivery.

 

Usually if it's for a signature, that's a common requirement per region.  Hopefully the address was input wrong and you can correct it without repaying for shipping.

the hoodie and the shipping.. 

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13 minutes ago, The1Dickens said:

And for whatever reason, they wouldn't deliver to my P.O.Box.

PO boxes are usually only for the national postal service, USPS for you. Meaning FedEx, UPS and others like them are not supposed to be able to deliver straight to it.

Or at least, that's how it works here in Canada if I rent a PO box with Canada Post.

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Just now, WillLTT said:

the hoodie and the shipping.. 

I'm sorry, you paid $83 to ship a hoodie?

 

 

"Do what makes the experience better" - in regards to PCs and Life itself.

 

Onyx AMD Ryzen 7 7800x3d / MSI 6900xt Gaming X Trio / Gigabyte B650 AORUS Pro AX / G. Skill Flare X5 6000CL36 32GB / Samsung 980 1TB x3 / Super Flower Leadex V Platinum Pro 850 / EK-AIO 360 Basic / Fractal Design North XL (black mesh) / AOC AGON 35" 3440x1440 100Hz / Mackie CR5BT / Corsair Virtuoso SE / Cherry MX Board 3.0 / Logitech G502

 

7800X3D - PBO -30 all cores, 4.90GHz all core, 5.05GHz single core, 18286 C23 multi, 1779 C23 single

 

Emma : i9 9900K @5.1Ghz - Gigabyte AORUS 1080Ti - Gigabyte AORUS Z370 Gaming 5 - G. Skill Ripjaws V 32GB 3200CL16 - 750 EVO 512GB + 2x 860 EVO 1TB (RAID0) - EVGA SuperNova 650 P2 - Thermaltake Water 3.0 Ultimate 360mm - Fractal Design Define R6 - TP-Link AC1900 PCIe Wifi

 

Raven: AMD Ryzen 5 5600x3d - ASRock B550M Pro4 - G. Skill Ripjaws V 16GB 3200Mhz - XFX Radeon RX6650XT - Samsung 980 1TB + Crucial MX500 1TB - TP-Link AC600 USB Wifi - Gigabyte GP-P450B PSU -  Cooler Master MasterBox Q300L -  Samsung 27" 1080p

 

Plex : AMD Ryzen 5 5600 - Gigabyte B550M AORUS Elite AX - G. Skill Ripjaws V 16GB 2400Mhz - MSI 1050Ti 4GB - Crucial P3 Plus 500GB + WD Red NAS 4TBx2 - TP-Link AC1200 PCIe Wifi - EVGA SuperNova 650 P2 - ASUS Prime AP201 - Spectre 24" 1080p

 

Steam Deck 512GB OLED

 

OnePlus: 

OnePlus 11 5G - 16GB RAM, 256GB NAND, Eternal Green

OnePlus Buds Pro 2 - Eternal Green

 

Other Tech:

- 2021 Volvo S60 Recharge T8 Polestar Engineered - 415hp/495tq 2.0L 4cyl. turbocharged, supercharged and electrified.

Lenovo 720S Touch 15.6" - i7 7700HQ, 16GB RAM 2400MHz, 512GB NVMe SSD, 1050Ti, 4K touchscreen

MSI GF62 15.6" - i7 7700HQ, 16GB RAM 2400 MHz, 256GB NVMe SSD + 1TB 7200rpm HDD, 1050Ti

- Ubiquiti Amplifi HD mesh wifi

 

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45 minutes ago, WillLTT said:

HELP WHAT DO I DO I PAID 83$ FOR THIS

Take the Fedex tracking number and call Fedex.

 

@nicklmg

 

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1 minute ago, TetraSky said:

PO boxes are usually only for the national postal service, USPS for you. Meaning FedEx, UPS and others like them are not supposed to be able to deliver straight to it.

Or at least, that's how it works here in Canada if I rent a PO box with Canada Post.

Oh, that's interesting. I've been using it for the past 5+ years, and I have everything shipped there. The biggest one is Amazon. Though, it is a UPS Store, not sure if that has anything to do with it.

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1 minute ago, jstudrawa said:

I'm sorry, you paid $83 to ship a hoodie?

 

 

YES. i thought it was a shit lot. its $59.99 hoodie and rest is shiping. its official linus merch from https://www.lttstore.com/

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3 minutes ago, jstudrawa said:

I'm sorry, you paid $83 to ship a hoodie?

 

 

a man's gotta get his merch

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40 minutes ago, Velcade said:

I sign for things all the time.  You must not be buying expensive or regulated materials.

if im not there to sign for it they drop it off at the post office. theres really no excuse to send it back to the shipper if nobody is there to sign for it because people have work and stuff and cant be home all day

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  • Package signature requirement depending on the sender requirement. For example, Amazon shipment don't require one if the overall cost is under a certain amount (100$ where I am). If it is over, then you need to sign.
  • FedEx and other mail carriers, either do at the very least 2 attempts before returning it, or only 1 attempt and expect you to call after, if no call received after a certain day, it gets returned to the sender. 
  • Keep in mind that even though no signature is required, it is up to the deliver person to decide if it is safe to leave the package outside or not. Road blocks can also leads to deliver person flag the shipment as a failed delivery. Weather conditions can also lead to this. Depending on the company policy, they may reattempt the next day if weather is better or request the receiver (you) to go to a mail carrier center to pick it up (I don't mean those drop boxes or store, I mean actually go to the mail carrier company mail hub facility which might be a long drive to reach, if it is on local store, they normally give you a paper on the door where to go and get it). Every mail company is different, and it may depend also on package size, weight and shipping service selected by the shipper (ie: that will not happen if you take same day shipping, for example, due to the premium price you pay).
  • Lastly, a typo or missing information on a shipments information can cause a package to be returned to the sender mid way. A missing apartment number, missing letter after a civic address (example: 123A Fake street, where "A" is missing). 

Note that when a package is returned, it is being returned... you can put a hold on the return process, but you need to call. Ideally the shipper needs to call. The receiver of the package has no power unless the shipper explicit give them (for example, the ability for the receiver to auto-sign in advance a package from the  mail carrier website, freeing the mailing company and seller from responsibility if the package doesn't actually arrive in your hands). So call now.

 

In all cases, it is the shipper responsibility to keep track of the order and call when needed. So for example, if there was a typo in the address, then your mom (assuming she sent it her self) needs to contact FedEx, provide the tracking information, her name and all that, and then can place an address correction.  If it s store that sent it, you need to inform the store, and hopefully they can contact FedEx or whoever on time and place the correction. (Although, the store might be nice enough for a full reimbursement including shipping cost, possible due to a special agreement/deal they have with the shipping company to recoup the cost back for the shipping)

 

This is what I know. To know the exact details, again, as everyone said, call them. If you wait 2 days, then probably the packages will already be back in the shipper/sender hands, and you lost your shipping fee. You'll need to pay it again as if it was the first time it was being sent.

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My dad called, and they said linus didnt put the specified phone number on the package, so when it was going threw costums, they could not toll it beacause my name was on it and im under 18. And heres comes the phone number part. Then they were gona call, but since Linus (or his packageing and merch sender) didnt put phone number on the package, they could not. 

And so. it was sent in return. 

 

Im not blaming anyone. im just saying next time maybe do that ?

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