4k netflix streaming from PC

[Lays]

So I recently got a 7700k partly because I wanted the ability to stream from my PC to my 4k TV, (for some stupid reason, 7th gen CPU's are required for this) 

 

 

My issue is, I only receive 1080p max from Edge or Netflix APP.

 

Anyways, I talked to 2 different support reps, one was having me test different HDMI ports when we were disconnected, so I re-connected and started talking to someone else.

 

I have all the requirements they list on the site:

 

 

 

I'm using Edge, and also tried the official netflix app, I'm plugged into HDMI 2.0 @ 4k 60 hz, and I did indeed check that my TV is HDCP 2.2, so I have that as well.  I just checked for windows updates yesterday and I'm all up to date.  I have a 7th gen core CPU, which is also required, and I also have their required 25 mbps download connection.  ( I actually get 250 mbps)

 

 

The last person I talked to at netflix support told me this:

 

 

 

 

Does anyone know what else I can do?

[Daniel644]

I use a Shield TV, it does all that shit with far less of a hassle. also what exactly is your issue? is it not ramping up to 4k when playing video or not playing at all, you weren't really clear. Also out of curiosity are you on a z170 or z270 board?

[Lays]

1 minute ago, Daniel644 said:

I use a Shield TV, it does all that shit with far less of a hassle. also what exactly is your issue? is it not ramping up to 4k when playing video or not playing at all, you weren't really clear. Also out of curiosity are you on a z170 or z270 board?

Z170 board, I'm only receiving 1080p stream max. Forgot to mention that in the thread, will add it to OP

[Enderman]

Clean install windows?

[Daniel644]

2 minutes ago, Enderman said:

Clean install windows?

and it's the Anniversary update for 10?

[Lays]

3 minutes ago, Enderman said:

Clean install windows?

I'd really rather not, but I can take one of my 60gb spare SSD's and put an install on that to see if it works I suppose.

1 minute ago, Daniel644 said:

and it's the Anniversary update for 10?

Yes, like I said I've checked for windows updates yesterday and I'm up to date.

[Enderman]

1 minute ago, Lays said:

I'd really rather not, but I can take one of my 60gb spare SSD's and put an install on that to see if it works I suppose.

Are you saying that you changed your motherboard and CPU without clean installing windows??

[Lays]

1 minute ago, Enderman said:

Are you saying that you changed your motherboard and CPU without clean installing windows??

Just the CPU.

[Daniel644]

1 minute ago, Lays said:

I'd really rather not, but I can take one of my 60gb spare SSD's and put an install on that to see if it works I suppose.

Yes, like I said I've checked for windows updates yesterday and I'm up to date.

just because your computer says you are up to date doesn't mean you have the anniversary update, my computer says I am but i don't have it (I know because I've installed it on other computers and seen the differences), my computer tried to install it but it just rebooted back to the prior state and eventually stopped trying to get it.

[Lays]

1 minute ago, Daniel644 said:

just because your computer says you are up to date doesn't mean you have the anniversary update, my computer says I am but i don't have it (I know because I've installed it on other computers and seen the differences), my computer tried to install it but it just rebooted back to the prior state and eventually stopped trying to get it.

I have the anniversary update, I manually installed it a while back.

[WkdPaul]

Thread cleaned

 

If you have no solution to suggest to the OP I will then ask that you don't post.

 

And just as a reminder, trolling is against the Community Standards.

[Enderman]

4 minutes ago, Lays said:

Just the CPU.

Oh.

Well I would still do a clean install because then you will be sure if it is or isn't a software issue.

[Prysin]

5 minutes ago, Enderman said:

Oh.

Well I would still do a clean install because then you will be sure if it is or isn't a software issue.

yes just wipe everything because it cannot be Netflix not having their damn software updated to actually detect the hardware recquired

[Enderman]

1 minute ago, Prysin said:

yes just wipe everything because it cannot be Netflix not having their damn software updated to actually detect the hardware recquired

I mean, it's been tested and works for others, so........

[Lays]

1 minute ago, Enderman said:

I mean, it's been tested and works for others, so........

Who has tested and who is it working for? KabyLake just came out like 10 days ago, and it's the only thing that supports it.

[Prysin]

3 minutes ago, Enderman said:

I mean, it's been tested and works for others, so........

got any evidence to back that up? that clean installs has effect on external servers and services? Or are your evidence just purely anecdotal as usual?

[Enderman]

6 minutes ago, Lays said:

Who has tested and who is it working for? KabyLake just came out like 10 days ago, and it's the only thing that supports it.

http://www.guru3d.com/news-story/update-netflix-4k-streaming-on-a-windows-10-pc-tested-with-gpus.html

But I'm assuming you already are using HDMI from your motherboard and not a GPU, so it should be working.

 

This guy too:

 

3 minutes ago, Prysin said:

got any evidence to back that up? that clean installs has effect on external servers and services? Or are your evidence just purely anecdotal as usual?

Clean install is a good way to confirm it is not a problem with the software on your end, since it is a "clean" install.

Almost all issues are caused by windows screwing up.

It's also good practice to do a clean install often to keep a PC running like new.

[dalekphalm]

@Lays I would test removing the GPU (I'm assuming that's what you're outputting from - your GTX 1080), and plug the HDMI cable directly into the motherboard.

 

I'm betting it's a bug in the Netflix App that isn't detecting your 1080 as being compliant.

[Prysin]

7 minutes ago, Enderman said:

http://www.guru3d.com/news-story/update-netflix-4k-streaming-on-a-windows-10-pc-tested-with-gpus.html

But I'm assuming you already are using HDMI from your motherboard and not a GPU, so it should be working.

 

This guy too:

 

Clean install is a good way to confirm it is not a problem with the software on your end, since it is a "clean" install.

Almost all issues are caused by windows screwing up.

It's also good practice to do a clean install often to keep a PC running like new.

wowz, you had source!!!

 

here. have a

 

As for your last statement

Almost all issues are caused by user error, long before its windows or any other OS fucking up.

[Lays]

6 minutes ago, Enderman said:

http://www.guru3d.com/news-story/update-netflix-4k-streaming-on-a-windows-10-pc-tested-with-gpus.html

But I'm assuming you already are using HDMI from your motherboard and not a GPU, so it should be working.

 

This guy too:

 

Clean install is a good way to confirm it is not a problem with the software on your end, since it is a "clean" install.

Almost all issues are caused by windows screwing up.

It's also good practice to do a clean install often to keep a PC running like new.

You know that reddit thread is me, did you even read it...? 

 

So I have to use the iGPU,  lame.  Alright 

 

[Enderman]

1 minute ago, Lays said:

You know that reddit thread is me, did you even read it...? 

 

So I have to use the iGPU,  lame.  Alright 

 

No I don't read usernames.

But yeah try iGPU, hopefully that's it

[dalekphalm]

1 minute ago, Lays said:

You know that reddit thread is me, did you even read it...? 

 

So I have to use the iGPU,  lame.  Alright 

 

Interesting that their requirements do not specify you must use the Kaby iGPU.

 

This is entirely Netflix's fault for:

1. Not making the requirements clear, and

2. Having buggy shit software that can't detect your GTX 1080 as compliant.

[Lays]

1 minute ago, Enderman said:

No I don't read usernames.

But yeah try iGPU, hopefully that's it

Apparently you don't read signatures either.  Not gonna bother if I have to use iGPU, I have a 1080 for a reason

[done12many2]

Mine looks just like 4k on my screen bud.  How are you verifying that it is or isn't?

[Daniel644]

1 minute ago, Lays said:

Apparently you don't read signatures either. 

NOPE, I sure don't, if we need to know something you should TELL US.