Titan XP Fried!

[kwilly223]

Hello all,

 

Hoping someone much smarter than I can help solve this mystery: A friend of mine installed an EK water block on his Titan XP and upon firing up his PC to check for leaks a small black square on the backside of the card lit up and fried. Would like to know a) what is that little black square and b) any ideas as to what could have caused this to happen?

 

Thanks for the help! 

 

[Electronics Wizardy]

Thats a mosfet. Could have been a short or something, but could also be random failure. Id rma it.

[W-L]

2 minutes ago, kwilly223 said:

Hello all,

 

Hoping someone much smarter than I can help solve this mystery: A friend of mine installed an EK water block on his Titan XP and upon firing up his PC to check for leaks a small black square on the backside of the card lit up and fried. Would like to know a) what is that little black square and b) any ideas as to what could have caused this to happen?

Thanks for the help! 

Welcome to the forums!

 

Looks like those could potentially be a power regulator IC or such, but as to what it could cause it check to see if the block installed is shorting out.

[OsuMasterz]

I don't think it's acceptable to have such a expensive product to be defective... I wouldn't want my car to be defective or something like that 

[dragoon20005]

nVidia will not cover damages by installing waterblock

 

so your buddy's Titan XP is now a 1.5K junk PCB

[vong]

2 minutes ago, OsuMasterz said:

I don't think it's acceptable to have such a expensive product to be defective... I wouldn't want my car to be defective or something like that 

Well you can't expect everything to be fine once you mess with it...

[OsuMasterz]

1 minute ago, vong said:

Well you can't expect everything to be fine once you mess with it...

It should be made to handle any type of situation unless he didn't install the thermal pads of the waterblock correctly

[sazrocks]

Did it work fine before he put the water block on it?

[0ld_Chicken]

well 1st, the PC shouldn't be on while leak testing the loop.  The PUMP should be on while leak testing the loop.  Was there ANY water that got anywehre at any point while putting it together?  All of the contacts on that component are down pretty low so it seems unlikely that it was simply from the block touching the top of it.

[kwilly223]

2 minutes ago, sazrocks said:

Did it work fine before he put the water block on it?

Yes, it had been working fine the past couple of weeks. He followed the instructions provided by EK and this was not his first EK gpu block install. He has had a custom loop in the past with previous nvidia gpu's. 

[Bcat00]

Ouch!!! A titan card sent to the garbage bin, that's gotta hurt. 

Man, just looking at the picture pains me.

[MadyTehWolfie]

Put the stock cooler back on and RMA it.

[3 Lions]

6 hours ago, kwilly223 said:

any ideas as to what could have caused this to happen?

Did your friend apply any voltage mods? 

 

As the others have said send it back with the air cooler. 

[dragoon20005]

3 minutes ago, LinusTechTipsFanFromDarlo said:

Did your friend apply any voltage mods? 

 

As the others have said send it back with the air cooler. 

I have experienced tech support from nVidia, they wont accept warranty for waterblock mounting damage

 

they will know if the GPU has been open apart

[Carclis]

1 hour ago, dragoon20005 said:

I have experienced tech support from nVidia, they wont accept warranty for waterblock mounting damage

 

they will know if the GPU has been open apart

Thats pretty disappointing to hear considering the card is guaranteed to throttle with that cooler and the card itself is so expensive 

 

Did the card have a backplate? I don't think it's possible for the backplate to have caused that component to short since the contact points are well below the housing. Maybe the loop leaked onto it.

[dragoon20005]

4 minutes ago, Carclis said:

Thats pretty disappointing to hear considering the card is guaranteed to throttle with that cooler and the card itself is so expensive 

 

Did the card have a backplate? I don't think it's possible for the backplate to have caused that component to short since the contact points are well below the housing. Maybe the loop leaked onto it.

this is also with the case of those founders edition GPU

 

many put those GPUs with waterblock installed in to water cooling loops

 

and if your GPU was damaged by the water cooling loop, nVidia will not cover those damages since you are not suppose to tear it apart.

 

yes it is a dick move, but they will lose money if ppl are RMAing GPUs which were damaged by users themselves.

 

EVGA will still cover you even with damaged GPUs, as long you put it back to its original state. but it also a case by case basis

[Mr.Meerkat]

1 hour ago, dragoon20005 said:

they will know if the GPU has been open apart

But if there was no "warranty void if destroyed" sticker and OP's friend can reinstall the cooler as if he hadn't opened it, I'm sure it would be fine no?  

[Carclis]

6 minutes ago, dragoon20005 said:

yes it is a dick move, but they will lose money if ppl are RMAing GPUs which were damaged by users themselves.

 

EVGA will still cover you even with damaged GPUs, as long you put it back to its original state. but it also a case by case basis

I'm surprised they don't have the same policy as EVGA or MSI for that matter. Do you know if they just throw away the warranty the moment the cooler is removed or if they actually try to determine what caused it?

[dragoon20005]

5 minutes ago, Mr.Meerkat said:

But if there was no "warranty void if destroyed" sticker and OP's friend can reinstall the cooler as if he hadn't opened it, I'm sure it would be fine no?  

experts will look into the GPU that you sent in,

 

prob a few weeks later, you will only get a reply saying the damage is not a manufacturer fault and it user fault.

 

and it wont be covered by warranty.

 

you will either pay like almost half the price to repair it or ask you to pay full amount for a new Titan XP

 

 

[dragoon20005]

Just now, Carclis said:

I'm surprised they don't have the same policy as EVGA or MSI for that matter. Do you know if they just throw away the warranty the moment the cooler is removed or if they actually try to determine what caused it?

nVidia will verify the damage on the GPU, even thou there is no stickers on the screws, if they see something have been touch or moved which is different from the GPU that are shipped out to customers.

 

the damage which OP is showing is def a short caused by the block touching the contacts on the chip.

 

nVidia is not that stupid not to verify each RMAs

[Princess Luna]

Awtch that's one sad day, the death of a Titan always brings great sadness to us all, I'll make a minute of silence in its honour.

The only thing to do now is remount the original cooler and send it to the warranty check and hope for the best... at this point anything you get will be profit given the situation.

[Princess Luna]

4 minutes ago, dragoon20005 said:

nVidia will verify the damage on the GPU, even thou there is no stickers on the screws, if they see something have been touch or moved which is different from the GPU that are shipped out to customers.

 

the damage which OP is showing is def a short caused by the block touching the contacts on the chip.

 

nVidia is not that stupid not to verify each RMAs

A small question towards this, isn't the manufacturer the one in charge of verifying the RMAs? nVidia would only do it herself if its one shipped by themselves no?

[iRileyx]

2 minutes ago, Princess Cadence said:

A small question towards this, isn't the manufacturer the one in charge of verifying the RMAs? nVidia would only do it herself if its one shipped by themselves no?

Fairly sure that Titan XP's are only sold by Nvidia, not aftermarket brands.

[dragoon20005]

1 minute ago, Princess Cadence said:

A small question towards this, isn't the manufacturer the one in charge of verifying the RMAs? nVidia would only do it herself if its one shipped by themselves no?

the Titan XPs are only sold and shipped from nVidia

 

so your RMAs are directly with nVidia

 

previously it was from their board partners

 

but Gigabyte was the one who gave a different cooling solution which nVidia didnt like

 

So now nVidia is selling the GPUs

[Princess Luna]

Just now, RKRiley said:

Fairly sure that Titan XP's are only sold by Nvidia, not aftermarket brands.

Oh I didn't know this, my Titan Xm is from EVGA thus why the question, I kinda like how nVidia kept them as only manufactures for the premium'st product though.